MGMT 325 - Ch 2 Quiz

Stakeholder engagement is, at its core, a:

Relationship

The emergence of a public issue indicates that:

A gap may be developing between what stakeholders expect and what an organization is actually doing

The explosive use of social media is an example of which environment?

Customer

Customer environmental intelligence includes:

Demographic factors

An analysis of the stability or instability of a government is an example of scanning which environment?

Political

The relevance and importance of stakeholders and their issues is known as:

Stakeholder materiality

(T/F) Environmental analysis is a method managers use to gather information about external issues and trends.

True

(T/F) Environmental intelligence is the acquisition of information gained from analyzing the multiple environments affecting organizations.

True

A corporation's issue management activities are usually overseen by:

Both the board of directors and top management levels

According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on:

Eight strategic radar screens

(T/F) A public issue exists when there is agreement between the stakeholders' expectations of what a business firm should do and the actual performance of that business firm.

False

(T/F) Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively.

False

(T/F) Organizations always have full control of a public issue.

False

An issue's public profile indicates to managers:

How significant an issue is for the organization, but it does not tell them what to do

What is the public issue in the case Businesses Respond to the Movement for School Safety?

Second amendment rights and the safety of students in schools

The role of special interest groups is an important element in acquiring intelligence from which environment?

Social

Public issues are also sometimes referred to as:

Social issues and sociopolitical issues

(T/F) Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

True

(T/F) Emerging public issues are both a risk and an opportunity.

True

Failure to understand the beliefs and expectations of stakeholders:

Causes the performance-expectations gap to grow larger

Companies that believe they can make decisions unilaterally, without taking into consideration their impact on others, are:

Inactive

The use of social media to conduct stakeholder engagement has:

Increased the ability to share information amongst employees and partners

Corporations working collaboratively with other businesses and concerned persons and organizations is an example of stakeholder:

Networks

Once an organization has implemented the issue management program, it must:

Study the results and make necessary adjustments

(T/F) Understanding and responding to changing societal expectations is a business necessity.

True

The components of a typical issues management process include:

All of the following are correct: -Identify issue, take action, scan for new issues. -Generate options, predict the firm's profitability, evaluate results. -Identify issue, analyze issue, allow the government to take action.

A leadership role in addressing emerging management issues is often taken by:

All of the following are correct: -The public affairs department. -The government relations department. -The department of sustainability or environmental, health and safety.