MGMT 330 Final Hunt

________ managers believe that their native country, culture, language, and behavior are superior to all others.

Ethnocentric

________ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.

Lean Six Sigma

Which of these represents the company's mission statement?

LinkedIn: To connect the world's professionals to make the more productive and successful.

A cynical leader who believes the ends justify the means and has no qualms about manipulating people should be described as having the trait of

Machiavellianism Machiavellianism is marked by a cynical view of human nature that condones opportunistic and unethical ways of manipulating people, putting results over principles.

In your role as management consultant, you have been contracted to advise a popular used-car dealership whether or not they should expand the business either by opening a new location or expanding the current one. As a first step, you interview the owner and customers. You also visit other local dealerships to determine the offerings and strategies of competitors. Which of the following best describes the process you are implementing?

SWOT

________ designates how work units are going to optimize resources and make contributions over the next two years.

Tactical planning Tactical planning is done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months.

Kira, the general manager of a travel agency, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Kira is an example of a ________ manager.

Theory Y

When you encounter negative thoughts or sense that others are trying to elicit an emotional response from you, which key skill of being open-minded should you enact?

Watch for communication blocks. Watching for communication blocks, one of the four key skills of being open-minded, reminds us to be aware of words, concepts, or communication styles that elicit emotional responses from you and others. Train your brain to reframe negative thoughts and not jump to negative conclusions.

Based on the Management in Action case and what you know about VRIO, which of the following does La Croix have?

a valuable product Based on the VRIO framework, La Croix really is only dealing with a valuable and popular product, sparkling water. Otherwise, many other companies are providing this product as it is not difficult to imitate. La Croix also is not taking advantage of all its resources to further its market reach.

Fiona felt like there were not enough potential customers for her to earn a good living as a commission-based sales agent. Therefore, Fiona left that job and found work as an insurance claims agent, a more structured job. Fiona could be described as having

an external locus of control. Locus of control indicates how much people believe they control their fate through their own efforts. If you have an external locus of control, you believe external forces control you. Employees with external locus of control might do better in highly structured jobs requiring greater compliance.

Bruno knows that one of the reasons people do not return to his home appliance store is because of the slow service. How would a SWOT analysis classify the slow service at Bruno's store?

as a weakness

A multinational corporation is a(n)

business firm with operations in several countries.

Noah is quick to point out all the reasons why something won't work, yet he seldom poses ways to resolve these problems. This can go on for days at a time. As his manager, you are working with him to accept developmental feedback. Because Noah is a ________, this might be challenging.

complainer Complainers point out the problems in a situation but rarely provide solutions of their own.

Based on what you read in the Management in Action case, assume that La Croix tries to reduce its prices below competitors like PepsiCo and Coca-Cola, but targets a narrow market. What type of strategy would this be?

cost-focused The cost-focus strategy is to keep the costs, and hence prices, of a product or service below those of competitors and to target a narrow market.

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics.

false A business plan is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success.

Bradley, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Bradley is excited that management asked him to present this information to the hotel staff so that the restaurant and hotel can make needed improvements. Bradley's hotel is a(n) ________ organization.

learning

A company dress code and award ceremonies would be part of

observable artifacts

In the ________ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal The path-goal leadership model holds that the effective leader makes available to followers desirable rewards in the workplace and increases their motivation by clarifying the paths, or behavior, that will help them achieve those goals and provide them with support.

What is the last step of the perceptual process?

retrieval from memory The last step of the perceptual process is retrieval from memory to make judgments and decisions.

Managers use ________ to visualize how strategic goals relate to one another and to overall firm success.

strategic maps

While setting up their corporation, Amadi and Amir implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Amadi and Amir have set up a

system of corporate governance.

Oren manages a medium-sized logistics firm. While earning his MBA, Oren became aware of how many managerial decisions can be based upon evidence found in academic studies. This is an application of ________ approach to management.

the behavioral science

Myra, a new branch manager, shares her personal story of how she came into the profession, her family life, and the challenges she has faced being biracial. She shares her excitement to learn from everyone and is excited to introduce the new app that will be released to customers in the near future. Myra is demonstrating she is part of a learning organization by

transferring her knowledge.

Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.

true

Fine Cuts has been manufacturing excellent cutlery for over 50 years. Management wants to hang a banner in the production facility with their mission statement. Which of the following statements would be on that banner?

"We will always provide the highest-quality cutlery at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders."

________ is the arrangement of having discrete parts of a task done by different people.

A division of labor

________ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

________ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.

Corporate social responsibility

Which statement is a true representation of what managers should know about generations in the U.S. workforce?

Even though most workers are Millennials, an increasing proportion of older adults are still working.

Younger workers (those born after 1980) will make up more than half of the U.S. workforce by the end of this decade. Which of these recruiting strategies would be least effective in attracting younger workers?

Focus on how much the job pays.

Constanza, who owns and operates a daycare, is meeting with all of her employees to set goals. One employee, Carlos, sets a goal of teaching 90% of the 4-year old students in his class to tie their shoes. Is this a SMART goal?

No, SMART goals should specify a target date.

Valentino is proud to work for a company with a strong ________ because he knows the organization supports ethical behavior.

ethical climate

A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ________ stage of the OD process.

evaluation

Farrah's Furniture sells modern desks, chairs, and other office furniture mainly to businesses and institutions. An example of Farrah's pursuing a growth strategy would be

expanding to sell home furnishings.

Kasem, a retired ophthalmologist, recently founded a nonprofit organization that will organize eye doctors and eye-care professionals to travel to low-income areas in the United States and internationally to provide eye care. Kasem's organization is an example of a multinational organization.

false A multinational organization is a nonprofit organization with operations in several countries.

A person's emotional stability refers to how intellectual, imaginative, curious, and broad-minded he or she is.

false A person's openness to experience refers to how intellectual, imaginative, curious, and broad-minded he or she is. Emotional stability refers to how relaxed, secure, and unworried one is.

Undocumented immigrants make up about 20 percent of the U.S. workforce.

false Undocumented immigrants represent less than 5% of the civilian workforce.

The trend of the world economy toward becoming a more interdependent system is known as

globalization

After Camila reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camila's situation is an example of which barrier to managing diversity?

hostile work environment

Usually managers determine ________ by choosing from a growth strategy, stability strategy, or defensive strategy.

how the organization's mission will be achieved

To boost innovation, Myriad Sales, a third-party sales firm, has focused on hiring for creativity, intrinsic motivation, and demonstrated ability to maintain professional relationships. Myriad Sales is concentrating on which aspect of its innovation system?

necessary human capital

Alice has a problem with closed systems. With this in mind, which of the following management perspectives should she avoid?

scientific

A nation's culture is the ________ common to its people.

shared set of beliefs, values, knowledge, and patterns of behavior

In the Management in Action case, Stella McCartney's primary focus was on

shared value and sustainable development.

A hierarchy culture has an internal focus; it values ________ over flexibility.

stability and control

With the holiday season approaching, Denelle reviews holiday sales from the last five years to determine how much inventory to purchase and how many employees to schedule during peak sales times. Denelle is conducting a

trend analysis.

You can become more proactive by focusing on problems rather than solutions.

False You can be more proactive by following four key recommendations, including focusing on solutions rather than problems.

The leader-member exchange (LMX) model of leadership posits that

each relationship between leaders and followers is distinctive. The leader-member exchange (LMX) model of leadership emphasizes that leaders have different sorts of relationships with different subordinates.

Chase's Chaises in Arkansas produces high-quality furniture and ships its products to customers in over 40 countries. Chase's Chaises is ________ its products.

exporting

During the annual planning meeting with her executive leadership team, Mieko, president of a rapidly growing company, expressed her vision for expanding company operations across the globe. Mieko's long-term vision is an example of e-commerce.

false Expanding company operations across the globe is characteristic of a multinational corporation, or multinational enterprise. E-commerce, or electronic commerce, is the buying and selling of products and services through computer networks.

Paloma's firm is beginning operations in a foreign host country that requires at least 5% of managerial roles to be filled by workers from the host country. When Paloma hires 50% of managers from the host country, she is fulfilling the "make a profit" practice of corporate social responsibility.

false Some people might hold that a company's first and only duty is to make a profit. However, University of Georgia scholar Carroll suggests the responsibilities of an organization in the global economy should take the following priorities, with profit being the most fundamental (base of the pyramid) and corporate citizenship at the top: (1) Be a good global corporate citizen; (2) Be ethical in its practices; (3) Obey the law; and (4) Make a profit.

Knowledge, courage, patience, and honesty are examples of

values

Oxford Salts has just been bought by Townsend Spice. The Oxford Salts employees are unsure of what that will mean for their jobs, as Townsend already has a competent workforce. As a result, several Oxford employees have started to call in sick and have begun to look for other jobs. Which of the following would you recommend to Townsend Spice managers?

Bring in an OD consultant to help integrate the culture and processes of the two firms.

The PDCA cycle is part of

Deming management. Deming management proposed ideas for making organizations more responsive, more democratic, and less wasteful. These included the principle that quality can be improved on the basis of hard data, using the PDCA cycle.

The Foreign Corrupt Practices Act makes it illegal for employees of the U.S. government to seize a foreign or domestic company's assets.

False The Foreign Corrupt Practices Act makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations. Expropriation is defined as a government's seizure of a domestic or foreign company's assets.

The owners of a startup coffee shop intend to offer several specialty coffee blends. Would this represent rarity in terms of competitive advantage?

No; many local and national coffee shops offer specialty blends.

After the manager and employee work together to set the employee's objectives, what is the next step of MBO?

The employee should develop an action plan for meeting the objectives. Once objectives are set, employees are encouraged to prepare an action plan for attaining them.

Chance and Jeff the owners of Gumby's, a pizza and wings restaurant near a major university campus, implemented student discounts and move-in specials in August. These deals increased demand and made it so the employees had to work more late nights. How should Chance and Jeff predict the employees will react?

They will hardly be upset or not be upset at all.

An organization's external stakeholders include

customers, suppliers, strategic allies, and financial institutions.

An ethical dilemma is a situation in which you must

decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.

Control helps an organization

detect opportunities.

Planet Pantry sells high-quality products and grocery items that are unique to its highly populated area, and it offers frequent cooking classes showcasing global cuisine. By offering these types of products and services, Planet Pantry is pursuing a ________ strategy.

differentiation The differentiation strategy is to offer products or services that are of unique and superior value compared to those of competitors but to target a wide market.

The United States has prohibited the import of products from Iran due to the political situation in that nation. This complete ban is an example of a(n)

embargo

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader.

employee-centered Employee-centered leader behaviors emphasize relationships with subordinates and attention to their individual needs.

Sadiya, who owns a dance studio, consistently reminds her employees that dance lessons are a luxury for customers, so they should be both informative and fun. By making these statements, Sadiya is

explicitly stating values and norms preferred by her organization.

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

halo effect

Sew Much Fabrics buys fine linens, silks, and other fabrics from sellers in more than 30 countries to retail to local customers. Sew Much Fabrics is an example of a company that

imports

Fine Line is a popular tattoo shop that provides custom artwork and permanent tattoos. Recently, Fine Line pursued a(n) ________ strategy when it developed a smartphone app that uses AR technology to let customers preview what their tattoo will look like before getting it.

innovation

A(n) ________ is a system of consciously coordinated activities or forces of two or more people.

organization

________ power, which all managers have, is power that results from a managers' authority to offer praise and pay raises, even promotions to their subordinates.

reward Reward power, which all managers have, is power that results from managers' authority to reward their subordinates.

Victoria, a shift manager in a shoe factory, directly supervises 40 employees on her shift. The 40 workers who report directly to Victoria represent her

span of control.

Managers should understand the diversity wheel because it

specifies differences and similarities that influence our workplace interactions. To help distinguish the important ways in which people differ, diversity experts Lee Gardenswartz and Anita Rowe have identified a "diversity wheel" consisting of four layers of diversity: (1) personality, (2) internal dimensions, (3) external dimensions, and (4) organizational dimensions (see Figure 11.5).

Ethics are

standards of right and wrong that influence behavior.

The Berkshire Hathaway annual meeting, a famous yearly event, can be attended by any ________, which is someone who owns at least one share.

stockholder

Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. Kwan is currently experiencing

underemployment.

Dominique and Isidora Wilson are wealthy entrepreneurs who are very interested in helping people who have been wrongly convicted of crimes. What philosophy would they choose to implement?

philanthropy

To start work every day, Saura sits down and sets her goals for the day and then she decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning.

true Planning is defined as setting goals and deciding how to achieve them. Another definition is that planning is coping with uncertainty by formulating future courses of action to achieve specified results.

Farrah, a regional manager for an HVAC equipment retailer, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal.

true Strategic goals tend to span one to five years and focus on achieving the strategies identified in a company's strategic plan.

Strategic management is the method by which managers from all organizational levels work together to set organizational goals and then formulate and implement plans to meet the goals and advance the organization's purpose.

true Strategic management is a process that involves managers from all parts of the organization—top managers, middle managers, and first-line managers—in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization.

Kelia, the owner of a Lebanese factory that produces electrical converters, recently learned that the EU will begin taxing all electrical components imported into EU member nations. In this example, a tariff is being implemented to protect European electrical component manufacturers.

true Tariffs are trade barriers in the form of a customs duty, or tax, levied mainly on imports.

Jaheem, who owns a hardware store, uses an income statement to show his revenue and expenses over the past three years to potential investors.

true The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year.

The best leaders display both transactional and transformational leadership styles.

true Transactional leadership is an essential prerequisite to effective leadership, and the best leaders learn to display both transactional and transformational styles of leadership to some degree.

The two core principles of TQM are

uniform focus on delivering customer value and continuous improvement of work processes.

For the Management in Action case, which of the following would be a SMART goal for Amtrak?

To grow revenue by 5% in the next year.

________ leadership focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional As a manager, your power stems from your ability to provide rewards (and threaten reprimands) in exchange for your subordinates' doing the work. When you do this, you are performing transactional leadership, focusing on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Amaia has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. Amaia is insisting that all employees follow instructions fully and completely. Amaia seems to be exhibiting the

controlling function because she is concerned with seeing that the right things happen at the right time. Controlling is the fourth management function, along with planning, organizing, and leading. Controlling's purpose is to ensure that performance meets objectives.

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals.

false According to Chester I. Barnard's classic definition, an organization is a system of consciously coordinated activities or forces of two or more people.

Selim believes that his hard work will lead to a better job performance. Selim is independently motivated so he does not need to be closely supervised in order to complete his job. Selim demonstrates an internal locus of control.

true Internals seem to have a greater belief that their actions have a direct effect on the consequences of that action. Internals exhibit less anxiety, greater work motivation, and stronger expectations. These can lead to a better performance.

A ________ expresses what the organization should become and where it wants to go strategically.

vision statement

________ refer(s) to the arrangement that ensures strategic goals align downward with more specific short-term goals.

Cascading goals Cascading goals is the process of ensuring that the strategic goals set at the top level align, or "cascade," downward with more specific short-term goals at lower levels within an organization, including employees' objectives and activities.

The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.

true

The simplest definition of productivity is outputs divided by inputs.

true

Which scholar developed the global corporate social responsibility pyramid?

Archie Carroll

Kumail initiated MBO in his company 12 months ago. Now, Kumail about to conduct his first-ever performance appraisals with his employees. Which of the following statements would you offer to Kumail as advice?

Be sure to reward employees who meet their objectives.

After three patients sued Guardian Manor, an assisted living facility, for neglect, missing medications, and improper nutritional offerings, Ivana, the CEO, wants to encourage employees to speak up more and to be comfortable voicing concerns. Which of the following would be encouraged by Ivana?

George tells a story about a time when Guardian Manor was first starting out and how the employees banded together.

Dontrell and Ebony are expecting their first child this week, but Dontrell has an important meeting at corporate headquarters. To attend this meeting, Dontrell must take the train from Seattle to Vancouver, a trip that takes about four hours. While in Vancouver, Dontrell checks his phone each hour for updates and, as soon as Ebony goes into labor, he will able to return home to Seattle by airplane in less than two hours. Which important development allowed Dontrell to attend the birth of his first child?

He benefited from the rise of the global village.

Masoud is a commercial architect and believes he is a strong strategic thinker because of the depth of his understanding of building design. His colleagues, however, believe he is too focused on the principles of design and not in tune to trends in areas such as environmental impact, efficiency, and local regulations. Based on what you know about developing strategic thinking, what does Masoud need to do?

He needs to practice being a "T" thinker.

There is interdepartmental conflict at a company that manufactures outdoor sporting goods and athletic gear. The product development team is waiting on feedback from the marketing department. The marketing department needs a budget forecast from the accounting division before it can provide this feedback. If you were the top-level manager of this company, how would you handle this situation?

I would use the process of integration and sit everyone down together to talk it through.

If publishing at a newspaper company is arranged so that editors, editorial assistants, and reporters coordinate to determine which stories should be published, this community arrangement would align with ideas brought forth by

Mary Parker Follett.

A Truss Above, a home builder in the United States, secures products such as roofing shingles, cabinets, and plumbing materials from a variety of domestic and international suppliers. ________ is the practice of using outside suppliers to help the contractor build homes.

Outsourcing

________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

Servant Servant leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

Best Bottling is a beverage copacking company that contracts its beverage manufacturing services to small and upstart beverage brands. The leaders of Best Bottling have been updating their official statements to make it clear to customers that Best Bottling values customer service, product quality, and on-time order delivery. Best Bottling is at which step in the strategic management process?

Step 1: Establish the mission, vision, and values statements.

________ is the last step in the control process.

Take corrective action if necessary

When you become a manager, what should you remember about the behavioral approaches to leadership?

To be an effective leader, behaviors should be selected that match the situation.

________ leadership helps employees pursue organizational goals over self-interests.

Transformational Transformational leadership transforms employees to pursue organizational goals over self-interests.

Executives, often referred to as the "C-Suite," should focus their decision making on which of the following?

What products and services shall we offer? Executives at the most senior levels, generally referred to as the "C-Suite," typically answer questions such as "what business are we in?" and "what products and services shall we offer?"

You have an idea for a company that sources fruits from local farms to make fresh juices that will be sold on a subscription-based service to households within a 100-mile radius. How will you know if your company has a sustainable advantage?

You will produce and deliver juice more effectively than competitors.

To be profitable and to grow, firms need a competitive advantage that is based on products or services that are valuable, rare, and difficult to imitate. Which of these examples is mostly likely to have a competitive advantage?

a portrait-painting service by a very talented artist who is known for her ability to make all men look handsome and all women look beautiful To maintain a competitive advantage, companies must have products or services that are valuable, rare, and difficult to imitate, and an organization poised to exploit its strengths. The artist has rare and inimitable talent for painting.

Once her team's goals were set, Alyssa asked each team member to come up with a(n) ________ to reach the goals.

action plan An action plan defines the course of action needed to achieve a stated goal.

Employees at the Blue Cat Lodge Marina work part-time during the off-season, mainly performing maintenance on the boats and upgrades to the guest lodges. As summer approaches, the Marina enacts ________ change by increasing employees to full-time hours due to the summer-time tourist season.

adaptive Adaptive change is reintroduction of a familiar practice, or the implementation of a kind of change that has already been experienced within the same organization.

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

behavioral The behavioral component of an attitude, also known as the intentional component, refers to how one intends or expects to behave toward a situation.

Kade ensures the success of his hair salon by frequently purchasing services at other popular or new salons in his city. Kade uses the information he gains through ________ to ensure his salon is up-to-date and profitable.

benchmarking

A ________ is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success, and a ________ outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses.

business plan; business model A business plan is a document that outlines a firm's goals, the strategy for achieving them, and the standards for measuring success. A business model outlines the need the firm will fill, the operations of the business, its components and functions, as well as the expected revenues and expenses.

In the BCG matrix, Kroger would be in the category of ________ due to being the largest retailer in the relatively stable grocery market.

cash cows

The manner in which health care is delivered is quite complex. Health care options can range from a general practitioner in a local rural clinic to a neurology specialist in a large research hospital. According to ________, all of these health care providers interact with one another according to certain simple rules.

complexity theory

To increase your ________, you could watch international films or attend seminars by culturally diverse speakers.

cross-cultural competency

Hugo Munsterberg believed that psychologists can contribute to industry by ________. For example, Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers.

devising management strategies to influence employees to follow management's interests

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ________ stage of OD.

diagnosis

Medical knowledge possessed by doctors results in their ________ power.

expert

Luke, who holds a master's degree, refuses to work for Maya because, although Maya has run the department for 22 years, she does not have a college degree. Luke is convinced he is more qualified to be the manager. Luke is causing conflict based on a characteristic in which layer of the diversity wheel?

external dimensions External dimensions of diversity include an element of choice; they consist of the personal characteristics that people acquire, discard, or modify throughout their lives: educational background, marital status, parental status, religion, income, geographic location, work experience, recreational habits, appearance, personal habits.

The manager of a retail pharmacy stated that "the pharmacy will increase its profit margins." This is an example of a SMART goal.

false A SMART goal is one that is specific, measurable, attainable, results-oriented, and has target dates.

A social audit is a systematic assessment of employee happiness within a company.

false A social audit is a systematic assessment of a company's performance in implementing socially responsible programs, often based on predefined goals.

Two advantages of decentralization are that (1) managers are encouraged to ask for assistance to solve their problems, and (2) decisions are made more slowly because they are discussed at a higher level of management.

false Advantages of having decentralized authority are (1) that managers are encouraged to solve their own problems rather than buck the decision to a higher level and (2) decisions are made more quickly, which increases the organization's flexibility and efficiency.

Smart manufacturing is achieved by instituting employee surveillance and monitoring.

false Companies are using AI to focus on so-called "smart manufacturing," which can reduce product defects, shorten unplanned downtimes, and improve manufacturing transition times.

One important reason controls are useful to organizations is so that decision-making power can be centralized to a few key leaders.

false Control helps an organization decentralize decision making and facilitate teamwork.

Organizing is monitoring performance, comparing it with goals, and taking corrective action.

false Controlling is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Filipino shrimpers practice dumping by selling their catch to U.S. customers at a price that is higher than the price of shrimp caught in the United States.

false Dumping is the practice of a foreign company exporting products abroad at a lower price than the price in the home market, or even below the costs of production, to drive down the price of the domestic product.

A joint venture allows companies to pay a fee plus a percentage of the profits in return for using a company's name and assistance with management, marketing, and the training of managers and nonmanagement employees.

false Franchising is a form of licensing in which a company allows a foreign (or domestic) company to pay it a fee and a share of the profit in return for using the first company's brand name and a package of materials and services.

For a company making advanced technology, with highly specialized components, a customer divisional structure would be more effective than a modular structure.

false In a mechanistic organization, authority is centralized, tasks and rules are clearly specified, and employees are closely supervised. In an organic organization, authority is decentralized, there are few rules and procedures, tasks are shared, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks.

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.

false In the planning/control cycle, managers benefit from a continuous feedback loop that ensures plans are headed in the right direction (see Figure 5.5).

Caasi easily influences her co-workers, but not usually for the best. She stirs up controversy and usually spins the conversation to make herself look better. Because Caasi thinks highly of herself and seeks personal power, she could be described as having psychopathy.

false Narcissism is defined as "a self-centered perspective, feelings of superiority, and a drive for personal power and glory." Psychopathy is characterized by lack of concern for others, impulsive behavior, and a dearth of remorse when the psychopath's actions harm others.

The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

false Organizational structure is a formal system of task and reporting relationships that coordinate and motivates an organization's members so that they can work together to achieve the organization's goals.

Leadership is the ability to marshal human, informational, and other resources to get something done.

false Power is the ability to marshal human, informational, and other resources to get something done. Leadership is the ability to influence employees to voluntarily pursue organizational goals.

Quality assurance programs have been successful in many manufacturing environments because they increase workers' autonomy over the work process.

false Quality assurance has been less successful because often employees have no control over the design of the work process.

When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.

false Stakeholders are the people whose interests are affected by an organization's activities.

Fiedler's contingency leadership model argues that leadership behaviors should be primarily determined by position power.

false The contingency leadership model determines if a leader's style is (1) task-oriented or (2) relationship-oriented and if that style is effective for the situation at hand.

The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs is the steel curtain.

false The glass ceiling is the metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs.

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

false The primary purpose of task-oriented leadership behavior is to ensure that human, physical, and other resources are used efficiently and effectively to accomplish the group's or organization's goals.

Maritime Industries is a federal contractor that makes navigation equipment for naval ships. Maritime Industries rarely focuses on the external environment and is very rigid due to the structured contracts that drive most of its business. Because the products Maritime Industries sells need little improvement and there is virtually no competition, Maritime Industries takes few risks. Maritime Industries is an example of an adhocracy culture.

false A hierarchy culture has an internal focus and values stability and control over flexibility. Companies with this kind of culture implement various control mechanisms that help the company maintain a certain level of performance and efficiency according to a schedule.

When you grandstand and boast about your greatness, you are promoting yourself.

false The goal of self-promotion is to inform others about your value and potential impact on organizational goals.

Whole Earth Hair recently introduced a new all-natural shampoo. Thiago, director of new product development, has just reviewed the dismal results. Because his team conducted thorough focus groups and market research prior to launching the product, Thiago is confused by the outcome. To keep his team open to innovation, Thiago should

foster an innovative culture that permits risk taking and failure.

Georgie's Orchards, a firm that grows, processes, and cans peaches, uses a ________ structure that separates workers based on their tasks or special skills.

functional

In 2003, Myspace launched a social networking website offering an interactive, user-submitted network of friends, personal profiles, blogs, groups, photos, music, and videos. Myspace was the largest social networking site in the world, from 2005 to 2009. Recently, it was purchased by Specific Media, an online platform where music fans can interact with their favorite entertainers, listen to music, watch videos, share and discover cool stuff and just connect. Which of the following describes Specific Media's strategy?

growth

Strategic planning is critical, but without ________ it will be worthless.

implementation Unless plans are effectively executed, they won't be worth more than the paper they are written on. "Strategy equals execution. All the great ideas and visions in the world are worthless if they can't be implemented rapidly and efficiently," said Colin Powell, former U.S. Secretary of State and Chairman of the Joint Chiefs of Staff.

Fiorella, a recent college graduate in computer programming, is interested in several positions with global companies because she knows that working in other countries exhibits ________ to potential employers.

independence, resourcefulness, and entrepreneurship

To be effective, a leader must understand the ________ aspects of the organization such as values, attitudes, and personalities.

informal The informal aspects are the focus of the interdisciplinary field known as organizational behavior (OB), which is dedicated to better understanding and managing people at work.

A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?

innovation and learning perspective In the innovation and learning perspective, the focus is on capable and motivated employees who possess the resources and culture needed to get the job done and will provide higher quality products and services in a more efficient manner.

Bear State Bank has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Bear State Bank is implementing a(n) ________ change.

innovative Innovative change is the introduction of a practice that is new to the organization, but not new to the industry. This form of change involves moderate complexity, cost, and uncertainty. It is therefore apt to trigger some fear and resistance among employees.

Supportive, value-based, and work facilitation are examples of the ________ element in House's revised path-goal leadership model.

leader behaviors According to the revised path-goal theory, there are eight styles of leader behaviors: path-goal clarifying, achievement-oriented, work facilitation, supportive, interaction facilitation, group-oriented decision-making, representation and networking, and value-based.

The key reasons that an organization should adopt planning and strategic management are to

provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage. An organization should adopt planning and strategic management for three reasons: They can (1) provide direction and momentum, (2) encourage new ideas, and above all (3) develop a sustainable competitive advantage.

If Philips, a company well-known for LED lights, debuted a smart tablet it would likely fall in which quadrant of the BCG matrix?

question marks

Which of the following is most often used to influence others?

rational persuasion Rational persuasion, trying to convince someone with reason, logic, or facts, is the most frequently used influence tactic.

COVID-19 was an unexpected event that created significant challenges for organizations like Carnival. Based on the Management in Action case, what type of change do cruise lines need to implement?

reactive

A Deloitte Insights survey found that companies are using AI to

reduce errors and defects, increase productivity, and enhance supply chain management.

All That Enterprises has a reputation for reliability and customer service, qualities that helped to build this highly respected name brand over the last 15 years. Speaking at a recent business conference, Kenan, the CEO of All That, told his audience, "We have built our reputation by changing little over the last several years, but consistently helping customers with great, caring service and a reliable product." Which type of strategy does All That Enterprises use?

stabilityCorrect

A goal is a specific commitment to achieve a measurable result within a stated period of time.

true

Low self-efficacy is associated with learned helplessness, the debilitating lack of faith in one's ability to control one's environment.

true

Maquiladoras are foreign-owned manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens.

true

A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders.

true A distributor is a person or an organization that helps another organization sell its goods and services to customers. External stakeholders are people or groups in the organization's external environment that are affected by it, including distributors.

When asked how positive or negative they feel about their work, fewer than 20% of U.S. workers report being dissatisfied with their jobs.

true A recent study by CNBC/Survey Monkey indicates that an impressively high 85% of U.S. employees are somewhat or very satisfied with the jobs.

Kenji manages a company that collects fresh produce from farmers and distributes it to restaurants. His business is struggling, so he considers mixing some of the older or riper items into the boxes of newer produce. This will allow him to meet cost targets and keep the business going. Kenji is faced with an ethical dilemma.

true An ethical dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

In advance of opening his new gym, Ethan is writing an explanation of the reason for his business. Ethan is writing his mission statement.

true An organization's reason for being is expressed in a mission statement.

Abbas enjoys social settings, prefers to talk out problems, and has a direct conversational style. Abbas is an extrovert.

true As a personality dimension, extroversion rates a person on how outgoing, talkative, sociable, and assertive he or she is.

In order to motivate employees, performance that meets objectives should be rewarded.

true Because the purpose of MBO is to motivate employees, performance that meets the objectives should be rewarded—with compliments, raises, bonuses, promotions, or other suitable benefits.

The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as corporate governance.

true Corporate governance is the system of governing a company so that the interests of corporate owners and other stakeholders are protected.

Octavia wants a job that she is good at and that she is happy to go to each day. Octavia would be well-served to understand a company's internal context before accepting a job offer.

true If you want to know whether you fit in with an organization, you need to understand the organization's internal context. Knowing your level of fit is important because studies suggest that high levels of fit ultimately lead to higher job satisfaction, performance, and greater chances of being promoted.

Optimistic people view challenges as opportunities to influence decisions.

true Optimistic people see change as an opportunity. Optimistic people tend not to whine. Rather, they attempt to change or influence a decision or they adapt and move on.

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, their company is using a team-based design.

true When managers from different functional divisions are brought together in cross-functional teams to solve particular problems, the barriers between the divisions break down. The focus on narrow divisional interests yields to a common interest in solving the problems that brought them together.

All 78 locations of Moviely Cinemas has a poster in the lobby that reads, "We want to become the epicenter for family entertainment that highlights creative talents and inspires the next generation of film legends." This is the vision statement for Moviely.

true A vision statement expresses what the organization should become and where it wants to go strategically.

Organizations cannot easily control the macro environment, which includes sociocultural, demographic, political-legal, and international forces.

true The general environment, or macro environment, of an organization includes six forces: economic, technological, sociocultural, demographic, political-legal, and international. Companies may be able to control some forces in the task environment, but they can't control those in the general (macro) environment.