MGMT 3300 Final Chapters 9-16

After achieving success with its new line of parkas and boots across Sweden and Finland, the leaders of Anorakki want to expand into the Russian market. Which social media network should Anorakki use to attract Russian customers?

VR

Which emotional intelligence trait tends to be empathetic?

social awareness

Compared to women, men tend to

demonstrate their expertise.

Rosa asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed whether to open a branch office in another state. This is an example of the use of

devil's advocacy.

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ________ stage of OD.

diagnosis

Ronin is on a ________ team that consists of members who work together over time and distance via electronic media to combine effort and achieve common goals.

virtual

Saving on real estate expenses and leveraging knowledge of many different markets are benefits of

virtual teams.

When do managers make mistakes?

when treating people like other resources

DeShawn, a management professor, was notified that his son got sick at school and needed to be picked up. DeShawn asked his colleague to cover the lecture that day so he would not have to cancel class. DeShawn is experiencing

work-life conflict.

Eddie was surprised to learn that not everyone would receive a bonus this year. Instead, management planned to rank all of the employees in Eddie's division and award bonuses only to the top 20 percent in terms of sales. Eddie's company is using a(n) _______ performance review system.

forced ranking

Using your formal authority and power to resolve a conflict, while largely ignoring the needs of the other party, is characteristic of the ________ conflict-handling style.

forcing

A technological innovation that improves the performance and speed of a computer's operating system would be considered a ________ innovation.

product

At Parks and Helms Designers, a group of architects are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this?

project team

Leaders who appreciate the greater good, have a strong willingness to learn, and who share credit are more likely to build a culture that

promotes humility and forgives mistakes.

Which of the following is NOT a type of compensation?

promotions

A restaurant manager who arranges to have all of the restaurant's leftovers, plus 50 prepared meals, donated to a food bank each week probably exhibited ________ power to coordinate the extra work needed by her employees to package and deliver the food.

socialized

Managers should understand the diversity wheel because it

specifies differences and similarities that influence our workplace interactions.

During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. Maritza could be described as a

stink bomb thrower.

Mauricio's team has entered the stage characterized by deciding expected team behaviors, apportioning the work, and developing team spirit. Which stage of development occurred immediately BEFORE this one?

storming

The group development stage in which individuals test the leader's policies and assumptions as they try to determine how they fit into the power structure is the ________ stage.

storming

When employees at Wells Fargo opened accounts in their members' names, not always with their consent, the employees blamed it on management, stating that the bank executives had set ________ goals, or goals that seemed unattainable.

stretch

Ayana leads a team of product engineers. Ayana and one of her team members, Cyrus, often disagree about the best designs for products the team is developing. However, Cyrus knows that Ayana will always listen to his ideas with an open mind and then decide what is best for the project at hand. Ayana has come to rely on Cyrus as the team member who will voice a dissenting opinion because that is what is best for the team. Which outcome would you expect for Cyrus?

strong organizational commitment

The three dimensions of situational control concern whether a leader can issue rewards or punishments, whether subordinates support the leader, and whether

subordinates understand their job duties.

When workers perceive they are being treated fairly on the job, they are most likely to

support organizational change.

Eslem is overseeing three employees who each has a very strong external locus of control. Which leader behaviors would House suggest that Eslem exhibit?

supportive and path-goal clarifying

Santino has identified several rising stars in his organization, and he is looking for ways to cultivate their skills and prepare them to move into strategically important positions. Santino is focused on

talent management

At the end of each week, Akemi runs the sales report for her team which they discuss at the Monday morning team meeting. Akemi is performing a ________ role.

task

Zoe runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Zoe has made changes to

task identity.

An airport control technician who is responsible for keeping flight traffic moving safely has higher ________ than a clerk welcoming you at a hotel.

task significance

"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the ________ dimension of situational control.

task structure

One of three dimensions of situational control in the contingency leadership model, ________ is the extent to which tasks are routine, unambiguous, and easily understood.

task structure

Wilma leads a task force charged with restructuring the firm's order-processing system. The task force is composed of her peers, over whom she has little control and some of whom do not seem to respect her. According to the contingency model, Wilma should adopt a ________ leadership style.

task-oriented

Fiedler's contingency leadership model determines if a leader's style is

task-oriented or relationship-oriented.

If one of the production crew members in the Management in Action case is known for keeping the team headed in the right direction to meet taping deadlines, this person would have the ________ role of ________.

task; orienter

Najah, a management researcher, conducted an experiment with the goal of confirming or contradicting the behavioral leadership approach. Najah spent many days following managers around while they worked. Like the Ohio State University and University of Michigan studies, Najah's data showed that most managers focus on

tasks and relationships.

A _______ is a small set of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

team

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) ________ advancement or force.

technological

Imagine that you work for a life insurance company that is offering a new type of life insurance policy for senior citizens (people over age 65) and retirees. Keeping generational differences in mind, which of the following is the best medium for communicating with potential customers/clients?

telephone calls

Fernanda, a hiring manager for a paper company, does not expect Juwon, a recent college graduate, to have much knowledge about how paper is made. Thus, Fernanda asks Juwon only a few basic questions during his interview. As a result, Fernanda leaves the interview believing that Juwon does not know enough to be hired for the job. This is an example of

the Pygmalion effect.

People high in ________ are responsive to others' social and interpersonal cues.

emotional intelligence

Harrison is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

emotional stability

Locus of control, task ability, and need for achievement are part of which element in path-goal theory?

employee characteristics

The statement "Deka is slow to return phone calls" reflects the ________ component of an attitude.

cognitive

Óscar's firm operates in a rapidly changing industry. He often must apply his excellent ________ to assess problems and develop solutions very quickly.

cognitive abilities

Bachiko congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Bachiko is using her ________ power.

reward

In the Management in Action case, CEO Neumann had ________ power in the company because he could increase employee compensation.

reward

For managers, the importance of Maslow's contribution is that he showed that workers

seek more from their jobs than just a paycheck.

An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm's tuition-reimbursement policy helps its employees meet their ________ needs.

self-actualization

"I learn from my mistakes" and "I'm not perfect, but I stick to my values" are examples of

self-affirmations.

Which type of team is expected to foster increased productivity and employee quality of life?

self-managed teams

The increasing diversity of the U.S. workforce and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner are both examples of a ________ force for change.

demographic

A couple from out-of-town stopped Keenan on the street and asked him for directions. Which of the following reactions could indicate a feedback barrier?

The couple smiled and thanked Keenan, but did not repeat the directions back to him.

Employers can look for high ________ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient.

conscientiousness

When it comes to learning from failure in the innovation process, Pixar President Ed Catmull said,

"Mistakes are an inevitable consequence of doing something new and should be seen as valuable."

While networking, you are more likely to be remembered if you ask

"What was the highlight of your day?"

Which of the following is the best statement of performance feedback?

"Your last report contained seven errors which I think you could improve."

Which of the following describes a team experiencing punctuated equilibrium?

After a wildfire burned its factory, the executives had to refocus their efforts on establishing new manufacturing capabilities.

Which law restricts mandatory retirement?

Age Discrimination in Employment Act of 1967

A Seattle-based software firm, Sysco, was growing rapidly and hiring frequently, but it primarily focused on campus recruiting at two Washington universities, UW and Seattle University. When one 45-year-old candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge, so he filed a lawsuit under the

Age Discrimination in Employment Act.

________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.

Autonomy

Which of the following is good advice for managing virtual teams?

Check in regularly, but resist the urge to micromanage.

How is collaboration different from teamwork?

Collaboration tends to be informal, spontaneous, and relatively unstructured.

________ is the conflict-handling style in which both parties give up something to gain something.

Compromising

Tim has recently been laid off from his job that provided full benefits, including his family's health insurance. Which law will help him to continue to provide health care insurance for his family?

Consolidated Omnibus Budget Reconciliation Act

The essence of self-management is understanding who you are, what you want in life, what you want to accomplish during your life-long journey, and then making it all happen. This pursuit of your dreams or goals is what drives the self-motivation employers are looking for. How will you apply the principles of self-management on a daily basis?

Create a to-do list for accomplishing your goals.

Having a good attitude is an important part of career readiness. If you want to foster a positive approach, which of the following statements should you follow?

Determine specific behaviors that exemplify good attitudes, and focus on displaying them at work.

How would an employee resource group (ERG) meet a worker's need for relatedness?

ERG members form around common bonds and work together to create a positive work environment.

________ means that anyone can be dismissed at any time for any reason at all, or for no reason.

Employment at will

________ is the purpose of strategic human resource management.

Enabling effective implementation of corporate strategies

________ is the process of translating a message into understandable symbols or language.

Encoding

________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Ethnocentrism

The manager at Creative Minds Inc. is distressed that employee absenteeism increased by 16% in the past year. How would you recommend the manager respond to this inside force?

Evaluate the HR practices to ensure they are generating the behaviors needed to accomplish strategic goals.

Which statement is a true representation of what managers should know about generations in the U.S. workforce?

Even though most workers are Millennials, an increasing proportion of older adults are still working.

The U.S. federal minimum wage was first established by the

Fair Labor Standards Act.

Which of the following statements about organizational change is true?

For change to be successful, the likely impact of the change on employees should be carefully considered.

________ is a performance review system in which all employees within a business unit are ranked against one another.

Forced ranking

What role do senior leaders play in achieving innovation strategy?

Full commitment from senior leaders is key for strategic success.

________ are generous severance packages usually reserved for executives who have been let go.

Golden parachutes

Why would a company invest heavily in HRM?

Good management of people helps companies grow fast and to be profitable.

Longwei, a new CEO, is excellent at setting and implementing goals, policies, and structure. Longwei is quite proud of the strategic successes he's had in his brief time as CEO. However, many of the employees seem unmotivated and are responding in ways he didn't expect. What should Longwei do?

He should use the principles of OB to better understand the workers.

Executives at Amalfi Construction want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following paths of communication are possible, how should executives communicate this information?

Hold a face-to-face meeting.

The leadership styles of ________ model originally included supportive and achievement-oriented and two others, but was more recently revised to include a total of eight styles.

House's path-goal

________ leadership model posits that an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.

House's path-goal

________ capital is the economic or productive potential of employee knowledge and actions.

Human

________ is the expectation that successful performance of the task will lead to the desired outcome.

Instrumentality

________ entails posting information about job vacancies and qualifications in places where employees can see them, such as on bulletin boards or the company's intranet.

Internal recruiting

Hiromi wants to post a vacancy as an external-only posting. Her manager, Ceci, reminds her about the benefits of posting internally. Which of the following might be a benefit that Ceci is recognizing?

Internal recruiting boosts retention and commitment.

________ are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.

Labor unions

________ is the questionnaire used in Fiedler's model to determine leadership orientation.

Least preferred coworker (LPC) scale

Which of the following is the best advice for face-to-face communication?

Listen for the other person's content and their emotional cues.

Which of the following would be considered a negative interpersonal trait often found in leaders?

Machiavellianism

Marlene works in the maintenance department in a large factory. The maintenance office has several posters of women in bikinis displayed on the wall. Which of the following accurately describes Marlene's situation?

Marlene is experiencing a hostile work environment.

________ is the set of psychological processes that arouse and direct goal-directed behavior.

Motivation

Which of the following is accurate about norms?

Norms allow employees to understand their roles more clearly.

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Organizational commitment

How are offshore suppliers changing the way U.S. companies work?

Other countries have employees willing to work twice as hard for half the pay.

The ________ requires employers with more than 50 employees to provide health insurance.

Patient Protection and Affordable Care Act

________ is the process of interpreting and understanding one's environment.

Perception

________ perspectives try to understand the thought processes by which people decide how to act.

Process

________ is designed to elicit different opinions without inciting people's personal feelings.

Programmed conflict

Niyati, a department manager, has noticed that her employees are experiencing too many stressors. To prevent burnout, which of the following organizational strategies should Niyati implement?

Recommend a holistic wellness approach.

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Resistance to change

Which of the following statements about background information is true?

Seventy-nine percent of job applicants lie on their résumés.

If the hospital workers in the Management in Action case (regarding the nursing profession) wanted to unionize, what would be the first step in the process?

Sign an authorization card.

________ capital is the economic or productive potential of strong, trusting, and cooperative relationships.

Social

Sparkle Pop, a soft-drink company, is considering expanding into non-carbonated beverages by introducing a fruit-flavored tea. Prior to making this change, Sparkle Pop conducts a force-field analysis to determine which forces could facilitate a proposed change and which forces could act against it. Which of the following would Sparkle Pop consider a counterthruster?

Sparkle Pop has never been able to gain any significant market share outside of the Northwest.

Shaia owns a print shop that primarily designs custom t-shirts and signs. Shaia's three employees Rocio, Terrell, and Lara work are cross-trained to create designs, operate the printing machines, and handle sales transactions. Which of these is an example of external communication?

Terrell takes a customer's order over the phone.

Which of the following indicates you are observing a very high-performing team?

The amount of time each team member speaks is about equal to the others.

Thinking about the communication process, which of the following would be an accurate description of one of the steps?

The message is transmitted through a medium

Which of the following is an example of physical noise in a workplace?

The restaurant has a loud ventilation fan that turns on whenever the kitchen reaches 85 degrees.

Because self-managed teams were established at the Kinex plant, the number of electrical components produced has increased by 12% and workers seem to have more positive attitudes. Which statement is most likely TRUE about the self-managed teams at Kinex?

The self-managed teams will be most successful when they have proper training and technology access.

Which of the following statements is true?

Women are more likely to demonstrate positive, active listening than men are.

The cliché "You get what you expect" is indicative of

a self-fulfilling prophecy.

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

cognitive dissonance.

Although Nasser and Maleia had some serious conflict early on, the team has now bonded and is showing high levels of

cohesiveness.

Becoming a team member requires you to integrate your efforts with others in the pursuit of achieving a common goal. Which of the following actions may require you to sacrifice your individual recognition in the process?

committing to the team

In the performing stage of group development, members

concentrate on solving problems and completing tasks.

At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating

externally.

Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a

high need for affiliation.

Even as a new employee, Dewayne was not content to be just one of the workers. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Dewayne probably has a

high need for power.

Because Allison is assertive, cheerful, and sociable, she would likely rate

high on extroversion.

Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.

high; conscientiousness

Based on Herzberg's two-factor theory, safe working conditions for health care workers on the front lines, such as those in the Management in Action case, is a(n) ________ factor.

hygiene

Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on

hygiene factors.

When thieves use your name and good credit rating to get cash or buy things, they are engaging in

identity theft.

Which of the following is a source of intergroup conflict in the workplace?

inconsistent goals or reward systems

Gael is a thoughtful leader who often praises the achievements and hard work of his team members. He is skilled at making each team member feel appreciated. Gael also secures and shares the resources that the team requests which makes them feel supported. Gael's behaviors exemplify

individualized consideration.

In all but the worst weather, Sarah and three coworkers meet each day at 4:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)

informal group.

Communication channels that develop outside the organizational structure and do not follow the chain of command are considered

informal.

Organizing work, defining roles, and optimizing productivity are characteristic ________ leader behaviors.

initiating-structure

Which layer of the diversity wheel lists differences that we do not choose for ourselves, but that strongly influence our attitudes, expectations, and assumptions?

internal dimensions

When all of the policies and practices within the HR system reinforce one another, this is known as

internal fit

If you have a(n) ________, you believe you control your own destiny.

internal locus of control

Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. In terms of the OD process, Lamar is implementing

intervention.

The degree of complexity, cost, and uncertainty, along with ________, determine which form of change an organization will implement.

its potential for generating employee resistance

Ethan's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as

job enrichment.

Despite the increase of automation, which jobs are on the rise?

knowledge work jobs

Employees are likely to see an adaptive change as

least threatening

A ________ is a person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories.

linguistics style

Active ________ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.

listening

Which skill is considered the cornerstone of effective communication?

listening

Simone does not understand why she has been unsuccessful at finding a new job. She says, "I am the best at creating marketing campaigns and I've been extremely successful at getting and maintaining high profile clients. No one is better than me." It seems that Simone

may be suffering from the Dunning-Kruger effect.

According to the contingency model, a relationship-oriented leadership style works best in ________-control situations.

moderate

An innovative change involves ________ complexity, cost, and uncertainty.

moderate

According to Fiedler's contingency model, ________-control situations are best matched with ________-oriented leadership.

moderate; relationship

When Ohannes joined an insurance brokerage firm, the company used ________ to help him become familiar with the firm's culture, policies, and expectations.

onboarding

A sales commission is an example of a ________ compensation plan.

pay for performance

When it comes to conflict, managers should understand that

productive conflict can improve decision making and organizational effectiveness.

Alex's employer distributes checks at the end of each quarter, representing an equitable portion of 5 percent of the company's pretax earnings for the previous quarter. These are ________checks.

profit sharing

According to Herzberg, to motivate for job satisfaction, managers should

publicly recognize good performance.

The COVID-19 pandemic caused most white-collar workers to adapt to working remotely. This interruption in normal functioning likely caused work teams to experience

punctuated equilibrium.

Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.

punishment

A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.

radically innovative

BP's efforts to close the blowout preventer and install a containment dome following an explosion on the Deepwater Horizon drilling rig is an example of ________ change.

reactive

In equity theory, employees are motivated to

resolve feelings of injustice.

Social media can benefit remote workers by

sharing schedules and documents.

The source for crowdsourcing is most often

the Internet and social media.

The self-management dimension of emotional intelligence is described as

the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Who defines effective communication?

the receiver

When trying a case, lawyers call their strongest witness last due to jurors being prone to

the recency effect.

How much the top managers support a change and how capable employees are of handling a change are important considerations of

the systems model of change.

________ is defined as reciprocal faith in others' intentions and behaviors.

trust

When Frankie was hired by the railroad, she was offered $17.50 an hour. Her best friend Grace, who started at the same railyard doing the same job two years ago, makes $33.75 an hour. This is an example of

two-tier wage contracts.

A key way to protect digital communication systems against fraud, hackers, identity theft, and other threats is

using strong passwords.

The HR manager told Stella that the company pays the total health insurance costs for a family of four. As a single woman, this benefit did not seem especially important to her right now. Here, Stella is low on the ________ element of expectancy theory.

valence

Green Carts Ltd. has begun to offer its employees the option of buying stock in the company as a benefit because they do not offer a retirement package. In doing so, Green Carts expects its employees will

work hard to make the stock rise, so they can buy more at a cheaper price.

Using threats or intimidation to persuade someone is which influence tactic?

pressure

Of the following, which medium is the leanest?

flyer on a bulletin board

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a(n) ________ appraisal.

360-degree

What is the difference between a group and a team?

A group is a collection of people, and a team is a powerful unit of collective performance.

Which of the following statements about sexual harassment is true?

A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.

Circuit Pro, a manufacturer of electrical circuits, wants to decrease the per-unit cost of making its products. Which incentive should Circuit Pro offer to align workers with firm-level strategic objectives?

An employee with a cost-cutting idea will be paid 10% of the first-year savings.

Zuri and his wife are expecting their first child, and they have decided to move to a larger home. According to the simple model of motivation, what will Zuri likely do after realizing the desire to move?

Begin looking at homes that are in his price ranges.

Which of the following is a challenge for virtual teams?

Building cohesion and trust is more difficult in a virtual team environment.

Last year, Byron received a mediocre evaluation. Receiving the feedback made Byron feel very threatened and put him on the defensive. However, Byron likes his job and wants to keep it, so he is focused on making improvements. What might Byron do to decrease the threat and anxiety he feels when receiving feedback?

Byron could ask for feedback explicitly and more often.

________ is the weakening of behavior by ignoring it or making sure it is not reinforced.

Extinction

________ leadership model requires a manager to assess her own leadership orientation and the level of her situational control.

Fiedler's contingency

Bourey, who manages a restaurant, decides the specials each day, sets the weekly schedule based on which servers he feels deserve the busy shifts, and frequently comps drinks for wealthy customers. When the restaurant donates food for public events, such as feeding teachers at the local elementary school, Bourey is always present for the picture that will be shared on social media. How would McClelland describe the motives determining Bourey's behavior?

His need for power is high.

Héctor manages a plastics factory that manufactures pet chew toys. Senior management has decided to change the company's bonus structure, and Héctor understands this will motivate some employees while aggravating others. How should Héctor go about announcing the changing bonus structure?

Héctor should call a face-to-face meeting with the employees.

Rory, the owner of a rapidly growing tech start-up, revealed to you that she is implementing personality and trait assessments for her employees. Which of the following describes how Rory should implement these types of assessments?

Implement validated, job-related measures to encourage employee development.

In which of the following situations would Jamal, a manager at Rite Co., be protected by the Sarbanes-Oxley Act?

Jamal learns about improper accounting at Rite Co., and he reports it to the IRS.

________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Job satisfaction

The definition of knowledge work has changed. Which of the following represents knowledge work in today's economy?

Katie analyzes the hospitalization rates, transportation needs, and cost drivers of her company's 47 nursing homes.

________ is the process of strengthening a behavior by withdrawing something undesirable.

Negative reinforcement

Neveah, a manager, senses that her employee Akeno has low self-esteem. Which of the following might Neveah implement in her attempt to raise Akeno's self-esteem?

Neveah should remind Akeno that he is dependable and always makes the customers feel welcome.

In order to work in a cosmetics manufacturing facility, employees must wear steel-toed shoes, hair nets, face coverings, eye protection, and coveralls. All of this personal protective equipment limits exposure to dusts and chemicals and protects bodies in case of accidents. Which piece of legislation was first to protect workers from hazardous conditions?

Occupational Safety and Health Act

Orchid Spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think the Orchid Spa managers should try?

Offer employee benefits, such as flexible work hours.

Which of the following best describes HR practices that might be carried out by Oliver, the owner of Mo'Stuff Mini Storage?

Oliver promotes a long-time employee to assistant manager and trains her on the budgeting software.

Which of the following is accurate in regard to self-esteem?

People with high self-esteem are more likely to be independent thinkers with positive thoughts.

________ is at the center of the diversity wheel.

Personality

Which of the following best describes a team with excessive conflict?

Political infighting has diminished organizational performance.

Which of the following is a tip for writing more effectively for business purposes?

Start by stating your purpose and what you expect of the reader.

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Stereotyping

Padma's consulting team spent six weeks preparing a bid on an employee benefits consulting project for a major corporation. Unfortunately, the bid submitted by Padma's team was not selected, and the project went to a competitor. As a follow-up, Padma asked to see the other bids. How would viewing the competing bids help Padma's team?

The competing bids could provide feedback and help the team create better performance goals in the future.

________ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.

The dialectic method

Which of the following diversity issues is true in the U.S. workforce?

The glass ceiling prevents many people of color from obtaining managerial and professional jobs.

________ occurs when we form an impression of an individual based on a single trait.

The halo effect

During a(n) ________ interview, Marcia asked Iván to tell her about the actions he took to overcome some sort of adversity.

behavioral-description

Knowing that men and women communicate differently, which of the following statements exemplifies masculine norms of communication? Men are more likely to

boast about achievements.

Compared to internal recruiting, which of the following is true of hybrid recruiting approaches?

They tap into existing connections to fill open positions.

Niall, an up-and-coming business executive, is trying to get a seat on the board of directors. What would you recommend Niall do to achieve this goal?

Try subtle flattery.

________ are abstract ideals that guide one's thinking and behavior across all situations.

Values

Veasna knows that for OD to have the greatest likelihood of success, he should implement multiple interventions. Which of the following is an example of multiple interventions?

Veasna implements goal setting, training, and job design.

Which question do individuals ask during the adjourning stage of group development?

What's next?

As IT Director, Sachiko is trying to get all of her company's employees to adopt collaborative software tools, such as Google Suite and Zoom. She has offered numerous group and individual trainings, as well as provided instructional videos and manuals in multiple formats. Assuming all of the following statements are true, which one represents a cause of resistance to change?

While Sachiko has excellent credentials, she is viewed as abrasive and unaware of the firm's cultural norms.

What question does a group ask during the forming stage of development?

Why are we here?

Which of these statements describes equity theory?

Workers consider their own inputs and outcomes in comparison with those of others.

________ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not related to the job.

Workplace discrimination

If some hospital positions in the Management in Action case (regarding the nursing profession) require the movement and lifting of heavy equipment around the facility, what type of employment test should recruiters use during the hiring process for these positions to ensure candidates can meet these requirements?

ability

Derek proposed the purchase of a new Toshiba copier to his boss, Guadalupe. Guadalupe said that she has always used and liked Xerox copiers, but when she thinks about it later, she realizes she does not really feel strongly about the brand of copy machine used in the office. Guadalupe should probably adopt a(n) ________ conflict-handling style when trying to resolve this matter with Derek.

accommodating

Ismail leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. Which style of leader behavior is Ismail using?

achievement-oriented

Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she submitted was not exactly what he was expecting. Noreen is motivated by a need for

achievement.

The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.

affective

Contrary to stereotypes, ________ has no impact on media richness preference.

age

Sylvester is 57 and his company is downsizing. He knows that his position is one that will be cut so he has started to prepare his resume to look for a new job. Stuart tells him not to bother, as he will not get another job, at least not one that is equivalent to his current job. He tells Sylvester that things have changed since Sylvester went to college and that he couldn't realistically offer too much in the workforce today. Stuart is demonstrating a(n)

age stereotype.

Following accusations of sexual harassment and retaliation against union organizers, Google recently launched an internal website for employee complaints as a way to

allow employees to have a voice in decisions that affect them.

An effective social media policy includes an element that

applies consistent standards across all social media networks.

When a dispute between a mining company and the United Steelworkers Union could not be resolved, the issue was sent to ________, which resulted in a binding agreement.

arbitration

Individuals are said to be collaborating when they

are sharing information and coordinating efforts to achieve a collective outcome.

Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?

being mindful

Phillip has been hired as a consultant to review a company's contracting and purchasing procedures. He began by reviewing recent contracts that were awarded and ones that the company lost. Then, Phillip interviewed employees in both units to ascertain if there were any concerns regarding process, work flows, communication, and expectations. Phillip learned that the company had rewarded the number of contracts awarded and gave bonuses for higher amount contracts. Phillip recommended a new system that rewarded contracts that aligned with the company's mission, regardless of financial amount. How was Phillip applying the systems model of change?

as a diagnostic framework

At what point during the innovation system process would management invest resources in innovation and generate employee commitment to innovation?

as part of the creation of the innovation strategy

Most people from Western cultures tend to ________ when conveying bad news or negative feedback.

avoid eye contact

Grace missed another deadline and her boss, Kiara, is very upset. Kiara will have to explain to the client again why the project is behind. Kiara thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Kiara is using the ________ style of handling conflict.

avoiding

When Parvin exhibits transformational leadership, she can expect her followers to

be more intrinsically motivated.

Asking friends or coworkers for feedback about yourself is a way to

become more self-aware.

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

behavioral

The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) _______ appraisal.

behavioral

To build her employees' resilience, Civia is instituting ________, such as redesigning jobs and offering career counseling.

buffers

For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a few deans spreading rumors and false accusations that threatened his job. The abuse was emotionally draining and took time and focus away from his job. The professor was the victim of

bullying

When using positive reinforcement, managers should

clearly communicate the desired behaviors.

Keith was put on probation for a string of customer complaints about his poor service and professionalism. Keith's supervisor was using ________ power.

coercive

Using self-determination theory to motivate employees at Cloud Space, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." The vice chair is fulfilling her employees' need for

competence.

Ash Out, a chimney cleaning service, wants to hire folks who will perform high-quality work with limited direct supervision. Which combination of personality traits are associated with strong performance and motivation?

conscientiousness and extroversion

When building commitment is really important, you should use the core influence tactics, which includes

consultation.

Tardiness, accidents, sexual harassment, and white-collar crime are examples of

counterproductive work behaviors.

Jakarius encourages his employees to focus on their own well-being and he truly hopes they will flourish. Jakarius is well on his way to

creating a positive work environment.

Batsa traveled from Nepal to England for a business meeting with Emily. Batsa was impressed when Emily welcomed him with a traditional Nepali bow and a verbal greeting of "namaste." It seems that Emily recognized the potential ________ barrier to communication, and was working to minimize it.

cross-cultural

To develop a new board game, Hasbro brings together employees from manufacturing, design, sales, marketing, and market research to form a

cross-functional team.

Miora is concerned that lots of misinformation and gossip are swirling rapidly along her company's grapevine. To reduce the negative effects of the grapevine, Miora could

directly and honestly address the gossip via a rich medium.

Hana was recently fired from her server position at Big Sky Steakhouse for missing multiple shifts. To retaliate, Hana created fake accounts on several social media networks and falsely posted that the restaurant's kitchen was dirty and the cooks did not adhere to food safety protocols. Hana's posts are considered

disinformation.

In the 1970s, Kodak dominated the film-based photography market until Polaroid introduced instant photography. Polaroid is an example of

disruptive innovation.

In the Management in Action case, a real-estate executive mentioned that when it came to technical knowledge, Neumann ________, which is indicative of ________.

doesn't know what he doesn't know; the Dunning-Kruger effect

The vice president of finance at Adventure Park, an amusement park, disseminated a new five-year strategic plan to the merchandise, attractions, and operations directors. This is an example of ________ communication.

downward

When Molly broke a clipboard over her knee and then hurled the broken pieces toward her employees, she was creating ________ conflict.

dysfunctional

Our values are considered to be mostly developed by the time we are in our

early teens.

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

efficient

When confronted with pressure, people with high self-esteem become

egotistical and boastful.

According to House's revised path-goal theory, a leader's style should vary depending on

employee characteristics and environmental factors.

Companies often make potential employees complete applications, interviews, background checks, and many other processes prior to hiring them. The EEOC considers all of these processes to be

employment tests

Leading for meaningfulness, self-determination, competence, and progress are behaviors typical of ________ leaders.

empowering

Kique announced that the first team member to reach $5,000 in sales this week would have Friday afternoon off of work. This healthy competition caused the team to have its best sales week of the quarter. Kique implemented motivation that relied on

envy-based conflict.

A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ________ stage of the OD process.

evaluation

Hannah, an HR manager for Accurate Steel Cutters, had a meeting with the vice president of safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor. In which step of the learning and development process is Hannah engaged?

evaluation

It has been two years since any employee has received a bonus at Cloud9, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied

extinction.

Zahir recently spent some time reviewing the data to determine whether his intervention worked. Which step is next for Zahir?

feedback

Alexander missed seven days of work in the last two weeks and failed to contact his supervisor at all. Thus, his supervisor decided to ________ Alexander.

fire

Amber organized several teachers to discuss the school's interior painting scheduled for the summer. They looked at several brands and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers made up a(n)

formal group.

Beau was leading a project when a conflict erupted. He did not know what to do, so he did nothing, which allowed Noel to emerge as the leader. This group was still in the ________ stage.

forming

Whole Earth Hair recently introduced a new all-natural shampoo. Thiago, director of new product development, has just reviewed the dismal results. Because his team conducted thorough focus groups and market research prior to launching the product, Thiago is confused by the outcome. To keep his team open to innovation, Thiago should

foster an innovative culture that permits risk taking and failure.

Because the production division at Good Neighbors' Fences is $10,000 below budget due to process improvements, this year 25 percent of the savings will be returned to the division to spend as desired as a form of

gainsharing.

JJ recently became one of the firm's youngest-ever department managers. Each week, during management meetings, JJ proposes ways to use Slack, shared files, and the firm's intranet to streamline the group's communications. Which personal barrier to communication would you attribute to JJ?

generational differences

During Lewin's changing stage, managers should

give employees new information, perspectives, and models for behavior.

Gossip and rumor in an organization are part of the ________, which itself is a type of ________ communication channel.

grapevine; informal

Two or more freely interacting individuals who share norms, share goals, and have a common identity form a

group.

Due to recent budget shortfalls, Tiana must lay off 50 employees at her firm. She plans to offer a severance package that may be small, but it is still something. Tiana also wants to be sure to protect the reputation of the company so that future layoffs will not be required. To protect the reputation of the company, Tiana should

have the laid-off employees sign a nondisparagement agreement.

Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by

helping the team identify group goals and values.

After Camila reported three of her coworkers for making lewd jokes, her hours were cut to below half-time and she was moved to a night shift. Camila's situation is an example of which barrier to managing diversity?

hostile work environment

A(n) ________ is a coherent set of interdependent processes and structures that dictates how the company searches for novel problems and solutions, synthesizes ideas into a business concept and product designs, and selects which projects get funded.

innovation system

Based on the Management in Action case, Carnival Cruise Lines needs to make changes due to COVID-19. If they need to make changes that are new to Carnival, but not new to the cruise line industry as a whole, what form of change would they be implementing?

innovative

In the Management in Action case, WeWork CEO Neumann seemed to believe that he had extraordinary abilities to accomplish the impossible and was able to use this belief to influence others. Based on what you know about power and influence, what type of influence tactic was he utilizing?

inspirational appeals

Based on what you know about transformational leadership, WeWork CEO Neumann from the Management in Action case exhibited what type of behavior?

inspirational motivation

Loni, the CEO of a large hotel chain, is very charismatic and is quite skilled at articulating a clear, exciting vision for the future of the hotel chain. Loni is exhibiting which transformational leadership behavior?

inspirational motivation

At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today's paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas' ________ will probably be ________.

instrumentality; low

Katya was working for a clothing boutique when the COVID-19 pandemic caused the boutique to close. Katya was not upset about being let go, but she was upset that her boss was rude and acted as if Katya was the cause of the boutique's closure. Katya experienced low

interactional justice.

Stark Industries was just rated number one for job satisfaction by a national surveying company. The report cited that employees at Stark Industries had strong ________, which we would expect based on published job satisfaction research.

job involvement and low tardiness

Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has low

job satisfaction.

When Rosalyn comes into the office, she speaks to no one, shuts her door, and is rarely seen again until lunch. She supervises a team of 12 people though. Carmelita has a new idea she would like to share with management, but is unsure if she should take it to Rosalyn. How would you describe this upward communication?

lacking trust

The ________ model of leadership emphasizes that leaders have different sorts of relationships with different employees.

leader-member exchange (LMX)

To move up in her company, Teresa must have a commercial driver's license that would permit her to drive 18-wheelers. She has studied hard and even taken a driver training course, but she just failed the test again. Now, Teresa believes that no matter what she does it will be impossible for her to get promoted. Teresa is exhibiting

learned helplessness.

Which type of goal orientation is better for jobs that require creativity and problem-solving?

learning

Managers' power over employees, granted based on their position within the organization, is considered

legitimate.

Each year Piney Creek Lodge hosts retreats for organizations. They encourage employers to bring their employees for single days, extended stays, or even full-weeks. Which of Maslow's needs is Piney Creek Lodge helping employers to meet?

love

Lakshmi was asked by the vice president of her department to lead a task force developing specifications for a new customer database to be used by several other departments in her organization. Lakshmi is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, several asked questions that she had trouble answering. How would you explain Lakshmi's level of situational control?

low

Based on the Management in Action case, overworked Away employees who couldn't keep up by answering messages immediately, even late at night or on weekends, would receive a public reprimand on Slack, worsening their mental state. Based on what you know about stress and performance, what is the most likely outcome of this workplace environment?

low performance due to burnout

During the last team meeting, Andres said, "Let's hear from Jeong. He hasn't shared his perspective yet." Andres was performing a ________ role.

maintenance

Tension was mounting as the management team discussed changes to promotion requirements. Then, Colby made a joke about Makoto's white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.

maintenance

Based on the Management in Action case, which of the following is an inside force for change at Carnival?

manager's behavior

Lexi, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. In what way is Lexi affecting organizational change?

manager's behavior

Someone demonstrating ________ is both influencing followers to internalize and commit to a set of shared goals, and facilitating the group and individual work that is needed to accomplish those goals.

managerial leadership

Which of the following criterion is NOT a characteristic of the best incentive plans?

monetary compensation to every employee

Leaders who establish reciprocal trust with their team can expect

more organizational citizenship behaviors.

During the _______ stage of team development, close relationships develop as unity and harmony emerge.

norming

Maxwell, a detective, just completed a very difficult case. He did not realize an important clue early on and he did not follow-up with the witness until several days after the incident. Now, Maxwell is practicing self-compassion and focusing on self-affirming truths such as "I care about getting justice for the victims." Which career readiness competency is Maxwell practicing?

openness to change

Keitaro, a university administrator, needs to send an official memo to the directors of the registration, advising, and financial aid divisions, as well as their supervisors. To determine who should receive his memo, Keitaro consults the

organization chart.

Galiah impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Which behavior is Galiah exhibiting?

organizational citizenship

Sophie manages the nursing staff at a hospital. She really wants the nurses to view working for the hospital as an important part of their identity. Sophie knows that strong ________ leads to lower turnover and more organizational citizenship behaviors.

organizational commitment

Dante is monitoring developments in ________, such as immigration, automation, and globalization, to plan for how they will affect his company.

outside forces

When Kaliah interviewed for a position as a computer programmer, she was asked to take a test on a particular programming language. Kaliah took a(n) ________ test.

performance

Akemi volunteers for the parent-teacher organization (PTO) at her son's school. For the upcoming fall festival event, parent volunteers are needed to sell tickets, recruit attendees, collect donations, and operate the games and food booths. Akemi wanted to prove to the other parents that she is a very talented graphic designer, so she volunteered to create the flyer and social media posts that would be used to advertise the event. Akemi probably has a

performance goal orientation.

Derrick's team is setting guidelines and expectations about attendance and communication. Which stage of development will his team enter next?

performing

Heather is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Heather is expressing her need for ________ power.

personal

Dedicated, cooperative, and intelligent are ________ that describe Latonya.

personality traits

Maslow's hierarchy of needs, in order from lowest (most basic) to highest level, are

physiological, safety, love, esteem, and self-actualization. (PSLESA)

Trevor's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Trevor has

poor leader-member relations.

Answer this question based on the Management in Action Case. Assume that nurses in a large city are responsible for dozens of patients on each shift during the pandemic while their counterparts in a smaller city are only responsible for a fraction of that. Both groups of nurses have equivalent backgrounds, salaries, and working conditions. Based on equity theory, the nurses in the smaller city would be feeling

positive inequity.

McClelland's acquired needs theory posits that three innate needs—achievement, affiliation, and ________—are major motives determining people's behavior in the workplace.

power

A ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

process

The school of business at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The school of business is implementing a ________ innovation.

process

Implant Pros, a dental specialist, patented a technique that allows patients to have a complete set of prosthetic teeth implanted in a single appointment. Implant Pros expects this ________ change will give it an advantage over the competition, none of which have adopted such a practice.

radically innovative

Which element of the communication process model is engaged after the information is transmitted through a medium?

receiver

If a hospital in the Management in Action case utilized employment tests for nurse candidates that produced inconsistent scores, the test would have a ________ problem.

reliability

Adalyn is preparing to go into her meeting with her supervisor, Basheera, to discuss her annual evaluation. She knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated Basheera would tell her and what her response would be. Adalyn was trying to

resist being defensive.

Kelsey had a starring role in a film that was shot in her hometown of Shreveport, Louisiana. Though the Screen Actors Guild, an actors' union, exists in Louisiana, Kelsey was not required to join it because of the state's ________ law.

right-to-work

Samira, an HR manager, is designing a training for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations skills. What method of delivery should Samira choose?

role-playing

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal. She said her failure was due to the poor economy. Helena provides an example of

self-serving bias.

Rob told Tamara to get him a report "right away." Tamara was not sure what "right away" meant. This is an issue of

semantics.

Gina wanted to tell her employees about an upcoming seminar, but she put the flyer in a stack of papers and forgot about it until after the deadline, so none of her employees were able to sign up for the seminar. What type of barrier has occurred in this situation?

sender

Beverly, the manager of a branch location of a large law firm, purposely controls company resources as if they were her own and encourages continued development and training of her employees. She cares about the staff deeply and even organized international volunteering activities to promote their growth. Beverly could best be described as which type of leader?

servant

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?

servant

Research shows that followers seek and admire leaders who create feelings of

significance.

As a leader, Jui-En believes that he should change his behaviors to match the circumstances because no one style works all the time. Jui-En is applying the ________ approach to leadership.

situational

A motivating potential score is relevant when applying

the job characteristics model.

Warby Parker, a recent entrant into the highly competitive eyeglasses market, has rapidly gained market share by employing customer-centric marketing and a business model that allows customers to try on their frames at home before deciding. Warby Parker has gained a competitive advantage from

the marketplace becoming more segmented.

According to Herzberg, which of the following is an example of a motivating factor?

the work itself

Change programs are more successful when

they are oriented toward achieving both short-term and long-term results.

Go Grub's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories, but managers are now encouraging them to look for the best solution to the increased level of customer complaints. Go Grub is in the ________ stage of Lewin's change model.

unfreezing

Studies exploring nurses' perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm of these devices. As part of the ________ stage of change, the nurses' managers are modeling how to use the robots and demonstrating their high level of accuracy.

unfreezing

A(n) interview is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability.

unstructured

Dakota, a manager for a large trucking company, wants to evaluate his truck drivers but is unsure of which type of performance appraisal to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. Dakota would be well-advised to

use an objective appraisal to evaluate and support the drivers.

Of the following, which medium is the richest?

videoconference

Which outcome might you expect from excessive conflict in the workplace?

violence and workplace aggression