MGMT 3330 Exam 3

The most effective team size is ____________ members. 8-10 5-7 3-5

5-7

Face-to-face business meetings are typically most effective when their length does not exceed __________ minutes and electronic meetings when their length does not exceed __________ minutes. 30, 90 60, 30 90, 30

90, 30

Why does the speaker believe that a cover letter is important? A cover letter allows you to highlight accomplishments you might not have been able to include in your resume. Most human resources people are from an older generation where cover letters were expected. Most job seekers don't take the time and effort to include a cover letter, so this will set you apart from your competition.

A cover letter allows you to highlight accomplishments you might not have been able to include in your resume.

According to this YouTube speaker, what behaviors are important when one is managing a virtual team? Choose all that apply. Encourage honest and direct communication Listen intensely to make sure you understand your team's knowledge and expertise Integrate differing points of view so that you properly identify challenges and opportunities Insure that all team members have a working knowledge of virtual meeting technology

All are correct

Which of the following is not a tip that the speaker suggests for holding effective meetings? Invite only necessary people Limit distractions Arrange for refreshments for long meetings Create and distribute an action item list to assign post-meeting responsibilities

Arrange for refreshments for long meetings

What does this speaker consider to be the #1 thing to avoid in a job interview? Making too much eye contact Arriving late Eating garlic prior to your interview Not wearing professional dress

Arriving late

Which of the following does the speaker suggest using to grab the audience's attention from the start of one's presentation? Choose all that apply. Ask a question Tell a story Quote large numbers Give a presentation outline

Ask a question Tell a story Quote large numbers

Which of the following are elements the speaker lists as part of the introduction process in an effective business presentation? Audience benefit statements Discussion of agenda Current situation Listing of speakers and their topics

Audience benefit statements (correct) Discussion of agenda (correct) Current situation (correct)

Which of the following career-related statements is inaccurate? You are likely to change careers two or more times during your professional work years. Anticipate working until at least age 75. Career growth goals are typically planned, scheduled, and realized without interruptions.

Career growth goals are typically planned, scheduled, and realized without interruptions.

Which of the following is a practical way to test whether you are on the right course with you career choice? Conduct one or more internships or co-ops. Visit with practitioners in your chosen career path. Take career interest tests.

Conduct one or more internships or co-ops.

__________ link up three or more people at three or more locations for a joint telephone conversation. Videoconferences Telepresence system conferences Conference calls

Conference calls

____________ was not included in executives' perceptions of the Top 10 Soft Skills Job Candidates Should Have. Positive attitude Decision-making Professionalism

Decision-making

Which one of the following is an example of a behavioral question? Why are doorknobs round? Why do you want to work for this company? Describe a project you had trouble completing and why.

Describe a project you had trouble completing and why.

Typically, when a presenter's appearance is appropriate to a given audience, it goes unnoticed. That said, which of the following tips will help you dress appropriately for your next presentation? Determine your audience's expectations for your appearance and dress accordingly. Dress according to the type of presentation you are giving. For instance, dress formally for a persuasive presentation. Always dress formally for presentations to new audiences and less formally for audiences that you have presented to before.

Determine your audience's expectations for your appearance and dress accordingly.

How does the speaker suggest that one quickly build trust within a new team? Choose all that apply. Spend a weekend at a team building retreat Exhibit genuine curiosity about the others on the team Self-disclose Assign specific roles to each team member

Exhibit genuine curiosity about the others on the team Self-disclose

Business audiences prefer speakers read from written scripts because doing so projects a professional image.

False

Business speakers are encouraged to totally eliminate presentation anxiety associated with planning and preparing presentations.

False

Business speakers are encouraged to use a minimum of two font styles on each visual aid.

False

Speakers who exhibit distracting nonverbal behaviors, such as fiddling with pens and/or jewelry during presentations, are typically aware of their actions because they noticed such behaviors when they were practicing.

False

Visual Display is a presentation software similar to Microsoft PowerPoint.

False

When giving a presentation, if you do not know what to do with your hands, you should put them in your coat, skirt, or pants pockets.

False

When presenting to international audiences, speak at a faster rate than you normally would as a way to impress them.

False

What does the speaker suggest that you should do to have an impact on your audience and have them remember your message? Choose all that apply. Focus on the venue in which you are presenting. Focus on the content of your message. Focus on how well you deliver your message. Focus on the use of voice, gestures and body language.

Focus on the content of your message. Focus on how well you deliver your message. Focus on the use of voice, gestures and body language.

How should you respond when asked why you are leaving your current job? Be honest if you cannot stand your current supervisor. Don't directly criticize your current supervisor or employer, but imply that they aren't giving the opportunities you need. Focus on the skills you hope to learn from your next employer. Redirect the conversation to the skills you have to offer your next employer.

Focus on the skills you hope to learn from your next employer.

Business people frequently exchange business cards at meetings. With this in mind, if you are going to give your __________ business partner your business card at a meeting, the contact information on the business card should be in ___________ only. Your contact information should not be printed in your native language on the reverse side. Brazilian, Portuguese German, German Saudi Arbian, Arabic

German, German

Which of the following is not a recommended gesturing technique? Gesture consistently with one hand. Gesture with a purpose in mind. Avoid quick, jerky gestures.

Gesture consistently with one hand.

__________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure. Cohesiveness Groupthink Conflict

Groupthink

What is a good response to an interviewer telling you are overqualified for the job? I just need a job. I'll work my way up the totem pole. My resume makes me look overqualified, but I'm actually not. I am looking for a place I can contribute but I don't have to be the one to run the show.

I am looking for a place I can contribute but I don't have to be the one to run the show.

What evidence does the speaker use to suggest that meetings are often considered to be a waste of time? Choose all that apply. There are 11 million meetings held each day in the US People often skip meetings and just get the notes from someone who attended In one survey, 91% of the respondents admitted to daydreaming during meetings In one survey, 39% of the respondents admitted to dozing off during meetings

In one survey, 91% of the respondents admitted to daydreaming during meetings In one survey, 39% of the respondents admitted to dozing off during meetings

__________ make it possible for virtual teams to share organizational information with minimal security concerns. Internet systems Intranets Extranets

Intranets

What role does the speaker suggest that an audience benefit statement holds in an effective introduction to a business presentation? It validates that you understand the audiences' current situation It validates that you understand the topics that need to be addressed It validates that you understand what's in it for the audience - why the audience should listen to your presentation

It validates that you understand what's in it for the audience - why the audience should listen to your presentation (correct)

Which one of the following typically speaks most highly of a job candidate's determination and interest in a potential job? Job candidates using recruiting firms Job candidates using electronic job search techniques Job candidates inquiring about jobs (cold calling) and dropping off cover letters and résumés in person

Job candidates inquiring about jobs (cold calling) and dropping off cover letters and résumés in person

What actions does the speaker suggest with regard to an agenda? Choose all that apply. Use the agenda as a suggested meeting guide - add new items as necessary during the meeting Keep the agenda focused - limit the number of topics Make hard copies of the agenda for use during the meeting Send the agenda to all participants prior to the meeting

Keep the agenda focused - limit the number of topics Send the agenda to all participants prior to the meeting

Which of the following is one of the recommended techniques to prepare for question-and-answer sessions? Learn more about the topic than you will actually share in the presentation. Do not spend time worrying about the question-and-answer session since you cannot predict what questions will be asked. Avoid practicing for the question-and-answer segment of your presentation, as you want it to appear natural and unscripted.

Learn more about the topic than you will actually share in the presentation.

Which of the following does the speaker suggest as skills that become more important as teaming increases? Choose all that apply. Learning to quickly relate to new people Learning to use long distance communication skills Learning how to share our knowledge with others who do not share our background Learning to use the internet

Learning to quickly relate to new people Learning how to share our knowledge with others who do not share our background

What does the speaker suggest as the #1 most important thing that can be done to keep a meeting on-track? Make an agenda Set time limits Invite everyone who might need to attend Limit distractions

Make an agenda

Which of the following are suggested as ways to get through to your audience? Choose all that apply. Make eye contact with your audience members Give frequent breaks so the audience can take care of their basic needs Pause to allow the audience time to digest what you've said Keep one hand in your pocket so that you look casual

Make eye contact with your audience members Pause to allow the audience time to digest what you've said

What is the first thing you need to do to get a group to listen to a presentation? Tell anecdotes to make sure the audience is not bored Make sure the audience can see and hear you Make sure the audience has all of its basic needs met Play soothing music to make sure the audience is calm

Make sure the audience has all of its basic needs met

Which of the following does the speaker discuss as part of effective meeting preparation? Choose all that apply. Making sure that key decision makers can attend Making sure that refreshments are properly set up Making sure that the audio/video equipment is properly set up Informing participants about the meeting's objectives, and their roles in the meeting

Making sure that key decision makers can attend Informing participants about the meeting's objectives, and their roles in the meeting

Which step of the job search process is the most important step from an individual's perspective? Developing effective résumés Making the right career choice Researching organizations and jobs

Making the right career choice

Which of the following is not a section the speaker suggests for inclusion in your resume? Education Experience Skills Marital status

Marital status

Which of the following does the speaker suggest you avoid during job interviews? Choose all that apply. Eye contact Smiling Profanity Interrupting the interviewer

Profanity Interrupting the interviewer

To effectively meet the needs of your entire audience, you must address all three learning styles: auditory, visual, and kinesthetic. That said, how might you address the needs of a kinesthetic learner? Add personal stories to your presentation. Fluctuate the pitch and volume of your voice. Provide opportunities for the audience to raise their hands and ask questions.

Provide opportunities for the audience to raise their hands and ask questions.

Why does the speaker advise one to "quote early" in a presentation? Quotes are a hook to the audience's attention Quotes from famous people give credibility to one's presentation Quotes demonstrate the depths of one's knowledge

Quotes are a hook to the audience's attention

___________________ involves writers working together to create a common document, using Shareware or another computer program that allows several collaborators to simultaneously modify a central document from their own computer. Reciprocal collaboration Sequential collaboration Parallel collaboration

Reciprocal collaboration

Which of the following is not a recommended way of identifying distracting nonverbal presentation behaviors? Have a colleague or friend sit in on one or more of your presentations. Rely on your memory of your presentation actions to identify your distracting nonverbal behaviors. Videotape your presentations.

Rely on your memory of your presentation actions to identify your distracting nonverbal behaviors.

How should you react to questions you are unable to answer in the question-and-answer session of a presentation? Answer that you don't know. Close the question-and-answer session. Say that you will get back to them in a few days with the answer.

Say that you will get back to them in a few days with the answer.

What suggestions does this speaker make regarding preparing for a job interview? Choose all that apply. Scout out the location of the interview early, and prepare a route to the interview. Make sure your clothing is neat, clean and pressed. Research the company and the person you are meeting with prior to the interview. Take extra copies of your resume.

Scout out the location of the interview early, and prepare a route to the interview. Make sure your clothing is neat, clean and pressed. Research the company and the person you are meeting with prior to the interview.

__________ is the main reason that most people experience presentation anxiety. Self-pride Insufficient planning Lack of familiarity with the presentation topic

Self-pride

What is suggested to be the first thing you should do upon entering your interviewer's office? Admire the interviewer's office. Greet the interviewer. Ask which seat you should take. Smile.

Smile

Why does the speaker say that "teams" are disappearing? Organizations place a higher value on workers' ability to work independently, and no longer value teams Teams have become less important as organizations become more complex and multinational Stable bounded teams are less in evidence as teaming and the related skills become more numerous

Stable bounded teams are less in evidence as teaming and the related skills become more numerous

Which of the following is not a suggestion the speaker makes for starting the meeting? Arrive early so that you can welcome people as they arrive Start by going through the agenda in detail so that people understand the meeting's goals Take your time in opening the meeting - talk about objectives and benefits that will result from the meeting Enlist a colleague to support you with greeting people and making small talk in large meetings

Start by going through the agenda in detail so that people understand the meeting's goals

Which of the following is a recommended technique for keeping your presentation within the suggested time frame? Start on time. Wait for all audience members to arrive to begin your presentation. Allow people to ask questions throughout the presentation if they have them. This will make the question-and-answer session shorter.

Start on time.

Which interview approach allows the interviewer to determine how well a job applicant handles pressure? Panel interviews Group interviews Stress interviews

Stress interviews

What does the speaker say is the most important thing to do when creating your resume? Tailor your resume to each job position for which you are applying Include all of your skills, including those you've obtained through volunteer opportunities Use consistent fonts and spacing Keep the length of your resume to the front of one page

Tailor your resume to each job position for which you are applying

As a rule, the higher your rank in an organization, the greater your audiences' expectations that you will be an excellent presenter. As a result of this expectation, what should you do? Take steps to improve your presentation skills now. Work seriously on your presentation skills once you reach middle management. Acquire additional training and practice once you move to the top of an organization.

Take steps to improve your presentation skills now.

__________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing. Telepresence systems Electronic meeting systems Podcasts

Telepresence systems

Which of the following does the speaker humorously suggest is a typical agenda slide? A listing of key events that emphasize the prestige and history of your firm/company. Tell them how you're going to bore them, bore them, tell them how you've bored them. A listing of the top 10 fears showing that death is less feared than public speaking.

Tell them how you're going to bore them, bore them, tell them how you've bored them.

How does this speaker define effective communication skills in business presentations? Choose all that apply. The presenter understands that how to prepare and deliver a presentation to their internal (firm/company's) audience. The sender (presenter) and receiver (audience) are equal parties in the communication so that each understands the purpose and intention of the other. The sender (presenter) and receiver (audience) are sending the same amount of information flowing in each direction. The presenter is aware of and understands the signals that the audience is sending as to how they are receiving and interpreting the presenter's message.

The sender (presenter) and receiver (audience) are equal parties in the communication so that each understands the purpose and intention of the other. The presenter is aware of and understands the signals that the audience is sending as to how they are receiving and interpreting the presenter's message.

Why is it important to know how to manage virtual teams? Choose all that apply. Most of the time teams have specific tasks and goals that are predictable and stable There has been a great increase in open ended, project based teams that have shifting goals and personnel Teams are often composed of people in different time zones, countries, and disciplines

There has been a great increase in open ended, project based teams that have shifting goals and personnel Teams are often composed of people in different time zones, countries, and disciplines

Why might recruiters ask odd questions such as "Why are manhole covers round?" To see how much you "think outside the box" To see if you can think analytically and logically To see if you change the subject in a uncomfortable situation

To see if you can think analytically and logically

Which of the following should be considered the most important reason for completing one or more internships during your college training? Networking opportunities To see if you really like performing the type of work you are preparing for To get your "foot in the door," thus increasing your chances of a full-time job offer upon graduation

To see if you really like performing the type of work you are preparing for

Business speakers are encouraged to use a conversational tone.

True

If you will not be speaking in your audience's native language, plan to sprinkle into your presentation a few words and phrases spoken in their native language.

True

Presentation anxiety can motivate you to develop back-up plans for potential equipment and software problems.

True

Which of the following are tips the speaker gives for effective cover letters? Choose all that apply. Use an easy to read, simple font Reiterate the information on your resume Name the position for which you are applying and where you found the job opening notice

Use an easy to read, simple font Name the position for which you are applying and where you found the job opening notice

__________ provide a practical option in global companies where team members may work in two or more countries. Transnational teams Virtual teams Affinity groups

Virtual teams

Which of the following is listed in the textbook as a benefit of visiting your presentation site well in advance of the day of your presentation? Your presentation anxiety will be eliminated. You will be able to determine the distance between you and your audience. You will be able to determine the type and number of visual aids that will be appropriate for your presentation.

You will be able to determine the distance between you and your audience.

What should you use instead of a verbal filler during a presentation if you are struggling with what your next word should be? a pause a cough an apology

a pause

Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule? meeting objective and purpose list of topics to be discussed allotted time for each topic to be discussed or thing to be accomplished

allotted time for each topic to be discussed or thing to be accomplished

Which of the following is one of the characteristics of a presentation that must be considered when deciding on the type of visual aid(s) to use? the presentation topic audience and room size the length of the presentation

audience and room size

A __________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem. videoconference teleconference business meeting

business meeting

To make your cover letter and résumé stand out, you should: use nontraditional fonts. list all extra curricular activities. communicate qualities employers desire in job candidates.

communicate qualities employers desire in job candidates.

This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved. collaborative style compromising style avoidance style

compromising style

When presenting your post-secondary education on your résumé, present it in the following order: __________, major, minor, __________, city, state, graduation date or anticipated graduation date, and __________. GPA; university or college; degree university or college; GPA; degree degree; university or college; GPA

degree; university or college; GPA

As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________. videoconference face-to-face meeting teleconference

face-to-face meeting

The __________ is characterized by much statement making, disagreeing, and interrupting. fighter nice guy/nice gal individualist

fighter

You are encouraged to __________ thank-you notes following interviews. type email handwrite

handwrite

Interviewers are typically impressed by job candidates who: have a college degree. have good qualifications. have researched the company.

have researched the company.

Which of the following is not one of the webcasting tips presented in the textbook? smile lean forward 10 degrees don't bury the lead

lean forward 10 degrees

During job interviews, __________ is a good way to communicate to the interviewer that you are a confident person. pausing before answering recruiter questions fidgeting maintaining normal eye contact

maintaining normal eye contact

If you still have a few minutes to spare before the presentation is to begin, you should: check your appearance. meet and greet the audience. double check your visual aids.

meet and greet the audience.

When asked by an interviewer what salary you want to start at, you should: start with the low-end figure. mention the mid-range figure. tell them your previous salary.

mention the mid-range figure.

The term __________ refers to promoting those qualities that make you an "exceptional fit" for a target job/organization. marketing yourself networking yourself merchandising yourself

merchandising yourself

Which of the following visual aid types should you introduce to your audience before showing it? mindmaps pie charts Wordles

mindmaps

Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors " list in the textbook? monopolizing competing too aggressively losing control

monopolizing

When developing a list of questions for the interview, you are discouraged from including questions about: job duties. pay and benefits. company growth.

pay and benefits.

When including personal interests on your résumé, you should mention interests that are a good match with the organization, but avoid mentioning __________. where you enjoy vacationing. the age at which you would like to retire. personal interests that are perceived as being physically unsafe.

personal interests that are perceived as being physically unsafe.

Which of the following presentation practice techniques will typically net you the most useful feedback? practicing in front of friends practicing in front of a mirror practicing in front of a video camera

practicing in front of a video camera

Which of the following is not one of the suggested ways of running successful virtual meetings? engage and focus participants build trust and social capital prepare participants near the beginning of the meetings

prepare participants near the beginning of the meetings

Because we are bombarded by many visual images, such as television and video games, business audiences expect which of the following? video clips professional-quality visual aids short, attention-grabbing presentations

professional-quality visual aids

A __________ interview is used to weed out unacceptable job applicants. group selection screening

screening

Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent. shared illusion of unanimity illusions of invulnerability collective rationalization

shared illusion of unanimity

The most common reason Americans cite for not wanting to give presentations is: speaking anxiety. lack of experience. disinterest in the presentation topic.

speaking anxiety.

The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes. norming forming storming

storming

A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable. team group formal group

team

Which of the following is not a reason for holding a business meeting? to gather opinions to share a meal to analyze and solve problems

to share a meal

The functional résumé is a résumé format that emphasizes: transferable skills and accomplishments. work experience. education.

transferable skills and accomplishments.

Audiences are more likely to be persuaded by __________ than by __________. warm smiles; a blank expression warm smiles; a welcoming expression a welcoming expression; forced smiles

warm smiles; a blank expression

Which of the following visual aids should only be used with small audiences? handouts white boards overhead transparencies

white boards