MGMT 3600 Exam #1

Nora wants to be a buyer for Marstons Stores. She knows that they are looking for outgoing, social people. She purposely tries to present herself as an extrovert on the personality test that she takes even though she is shy and retiring. What is the likely result of this?

Nora might get the job, but find she is unhappy in the role

Which of the following fields is not a field from which OB draws?

accounting

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the __________ component of his attitude.

behavioral

Len is the top swimmer on his school's team. Star athletes are likely to be high in ______ intelligence.

bodily-kinesthetic

______ is the remedy for ill-conceived goals.

brainstorming unintended consequences

Jane hates the idea of child labor. She works for a company that claims that it doesn't employ children. However, news reports accuse the company of employing young children overseas. ______ is the psychological discomfort that Jane is experiencing since she heard this news.

cognitive dissonance

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

conservation

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective.

contingency

Which of the following is an organizational function of a group?

coordinate interdepartmental efforts

People with high _________ see themselves as capable and effective.

core self-evaluations

People who are high on openness to experience are likely to demonstrate

curiosity and broad-mindedness

________ is the harnessing of organization members' selves to their work roles.

employee engagement

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

enhancing the employee's job satisfaction

Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n)

entrepreneur

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _____ model.

equity

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

ethical dilemmas

A norm is a set of expected behaviors for a particular position.

false

All work groups progress through the stages of group development to become effective teams.

false

Practical intelligence is very similar to logical-mathematical intelligence.

false

The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical.

false

There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.

false

Turnover is always bad for organizations.

false

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.

group

________ are powerful forms of social control that influence group and member behavior.

group roles and norms

People with an internal locus of control

have stronger expectations that effort leads to performance.

Claire takes on the role of ______; she tends to mediate conflict through humor.

hermonizer

Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

individual

A person who clarifies key issues for a group has taken on the role of

information seeker/giver

Which three roles are especially important to groups?

initiator, orienter, energizer

In the Organizing Framework,

inputs lead to processes, which lead to outcomes

The distinction between flexible and fixed individual differences

is that managers have little or not impact on fixed differences

________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.

logical-methhematical

Halfway through the semester, Samuel quit doing assignments for and going to his advanced accounting class. He attributes this to his poor performance on the first two tests, as well as his lack of talent for accounting; he feels he will do much better as a management major. Samuel is likely to be experiencing

low self-efficacy for accounting

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing

motivated blindness

________ are physiological or psychological deficiencies that arouse behavior.

needs

Which of the following statements about norms is NOT true?

norms are typically written down and discussed openly by groups

Formal groups perform two basic functions: __________ and __________.

organizational; individual

The ______ keeps the group headed toward its stated goals.

orienter

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.

personal beliefs

______ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

personality

Lennie loves her job at Vail Corporation. She is even a community ambassador. Lennie exhibits all of the following qualities except

pessimism

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

resolving

Which of the following statements about self-efficacy is true?

self-efficacy can be developed

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension.

self-enhancement

A follower is a person who

serves as a passive audience

Person factors and ______ are the two broad categories of organizational behavior concepts and theories.

situation factors

Together, social awareness and relationship management constitute

social competence

Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing.

storming

A ________ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

team

In a study of executives from 300 companies, the most desirable soft skill named was ____.

teamwork

Which of the following is NOT one of the top four skills desired by employers?

teamwork

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using

the contingency approach

Which of the following statements is TRUE about Tuckman's five-stage model of group development?

the five stages are not necessarily of the same duration or intensity

Naturalist intelligence is ______

the potential to live in harmony with one's environment

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of

the slippery slope

The first of the basic elements for selecting an effective solution is

to determine the criteria of the decision

Based on Schwartz's Value Theory, if you value achievement over universalism, you will spend your evening working hard on your term paper so that you can get a good grade, rather than volunteering at the soup kitchen.

true

CSEs are related to reduced conflict and lower stress.

true

Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.

true

Many effective managers select employees based on positive, job relevant, relatively stable individual differences.

true

The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group.

true

The self-transcendence part of Schwartz's model is composed of

universalism and benevolence

Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ____ team.

virtual

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. What can be done to guard against social loafing?

increase group size

James believes the best thing he can do is hire based on

using CSE as one broad personality characteristic

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

whistleblower

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?

you can reply on the legal system to manage or assure ethical conduct at work

Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the __________ component of his attitude.

cognitive

Eleanor wants to be sure that the final team project in a senior capstone course is of top quality. Jerome, another team member, just wants to get it done quickly. Using Alzen's model, what can Eleanor do to try and encourage Jerome to work hard?

create a positive attitude

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include:

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes

high influence over others

Marisa is the office manager in a small company. Her employees find that they can often come late to work and leave early, and Marisa will cover their work for them. Marisa is likely to score

high on agreeableness

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.

problem

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team?

procedural technician

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is

stressed

The idea of perceived organizational support is that if treated well, employees are motivated by

the norm of reciprocity

Organizational Behavior includes topics such as managing your peers and your bosses, as well as managing your subordinates.

true

Organizations with the most effective teams typically use hybrid rewards that reward and recognize both individual and team performance.

true

Research in industrial-organizational psychology concluded that the typical personality test is not a valid predictor of job performance.

true

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.

true