MGMT 3600 - Exam 3

STATE technique

(1) Share their facts, (2) Tell their story, (3) Ask for others' facts and stories, (4) Talk tentatively, and (5) Encourage testing.

What are global values that are essential for promoting POB?

Restorative justice, compassion & temperance

Social role theory perspective

females and males learn ways of speaking while growing up, and therefore women will use conversational styles that focus on rapport and relationships, whereas boys learn skills and habits that focus on status and hierarchies.

Positive OB

focuses on positive human characteristics that can be measured, developed, and effectively managed for performance improvement. Positive practices can have an amplifying effect on positive outcomes because of their association with positive emotions and social capital.

Virtuous Leadership

help individuals, groups, and organizations to elevate, enrich, and flourish. Traits and individual differences that underlie virtuous leadership include focusing on the greater good, trust, integrity, and forgiveness.

Dysfunctional Conflict

hinders organizational performance.

Resilience

is the capacity to consistently bounce back from adversity and to sustain oneself in the face of the demands of positive events.

Psychologically safe climate

people are more likely to speak up and present their ideas, and are less likely to take disagreements personally.

Programmed Conflict

raises different opinions regardless of the personal feelings of the managers. (Devil's Advocacy & Dialectic method)

Positivity Effect

refers to how all living systems are attracted toward life giving, positive energy, and away from life depleting, negative energy. POB focuses on exceptionally positive inputs, processes, and outcomes at all levels in the Organizing Framework.

Organizational Values

represent the ideals that are endorsed, shared, and supported by the organization as a whole.

Efficacy

represents your confidence in your ability to do something.

Functional Conflict

serves the organization's interests

Decoding

the receiver's version of encoding and consists of translating aspects of a message into a form that can be interpreted. Miscommunication can occur if the receiver's interpretation of a message differs from that intended by the sender.

Encoding

translates mental thoughts into a language that can be understood by others. The output of encoding is a message. Messages can be communicated through different media including face-to-face conversations and meetings, telephone calls, charts and graphs, and digital forms of communication.

Alternative Dispute Resolution

uses faster, more user-friendly methods of dispute resolution, instead of traditional, adversarial approaches used for resolving disputes.

Well-being

the combined impact of five elements—positive emotions, engagement, relationships, meaning, and achievement, referred to by the acronym PERMA.

Contact Hypothesis

the more members of different groups interact, the less intergroup conflict they will experience.

Crowdsourcing

when companies invite nonemployees to contribute to particular goals and manage the process via the Internet.

Positive Psychological Capital

when people have high levels of hope, efficacy, resilience, and optimism, referred to as HERO.

What are the two components of hope?

Willpower & Waypower

empathy

ability to recognize and understand another person's feelings and thoughts.

Incivility

any form of socially harmful behavior, such as aggression, interpersonal deviance, social undermining, interactional injustice, harassment, abusive supervision, and bullying.

Prosocial Behaviors

are positive acts performed without expecting anything in return. People are more likely to exhibit prosocial behaviors when POB is taking place in their work environments.

Organizational Practices

are procedures, policies, practices, routines, and rules that organizations use to get things done.

What are two key inhibitors of mindfulness?

attentional deficit and attentional hyperactivity.

Perceptual model of communication

depicts communication as a process in which receivers create meaning within their own minds.

Positive Deviance

describes successful performance that dramatically exceeds the norm in a positive direction. Positive businesses do well, and they do good. They do well by being profitable and performing at a high level, but they also do good by making the well-being of their employees and other stakeholders a priority.

ADR Techniques:

facilitation, conciliation, peer review, ombudsman, mediation, and arbitration

Media richness

the capacity of a given communication medium to convey information and promote understanding.