mgmt 363 - chapter 4 smartbook

Which of the following would likely be characterized as negative emotions?

- anger - guilt - disgust

Which of the following workplace satisfaction facets are measured by the Job Descriptive Index?

- coworker satisfaction - pay satisfaction - promotion satisfaction

An intense positive mood is characterized by which two of the following feelings?

- enthusiasm - excitement

According to the job characteristics theory, which of the following factors can serve as moderators that influence the strength of the relationship between job characteristics and job satisfaction?

- knowledge and skill - growth need strength

Positive emotions would likely include which of the following?

- pride - compassion - relief

T or F: Moods are states of feeling that are often extreme in intensity.

False

______ satisfaction is positively correlated with life satisfaction.

Job

The ______ theory argues that job satisfaction depends on whether you feel that your job supplies the things that you value.

Value-percept

"I love being able to come up with creative ideas for my clients," says Marcus, a web designer. "I feel like I've really accomplished something when I see my ideas come to life on the computer screen." This best describes which category of work values?

Work itself

Dawn's boss gave her a complicated report to finish by the end of the day. As a result, Dawn became angry and dissatisfied with her job and her boss in particular. This is an example of the Blank______ theory.

affective events

The ______ theory states that workplace occurrences that can generate reactions can go on to influence work attitudes and behaviors.

affective events

Which method of assessing employees' job satisfaction is thought to be the most accurate and effective?

attitude survey

According to the job characteristics theory, a college professor who is required by the department chairperson to use a certain textbook, follow a detailed syllabus, and administer a mandatory number of tests within a course is likely to have low

autonomy

Employees' feelings about their fellow employees, including whether they are smart, responsible, helpful, fun, and interesting, is known as ______ satisfaction.

coworker

Tameka has just learned that a prospective customer she's been working on for months has placed a large order with her company. She thrusts her fist into the air jubilantly and yells, "Yes!" Tameka is experiencing a(n)

emotion

The degree to which carrying out the activities required by the job provides employees with clear information about how well they are performing is called ______.

feedback

The state in which an employee feels a total immersion in the task at hand is referred to as

flow

Tyrese has been in the same job for over four years and does not seem to have any interest in advancing within the company. According to the job characteristics theory, adding more variety and autonomy to Tyrese's job would likely not increase his job satisfaction because he lacks strong

growth need strength

According to the job characteristics theory, the degree to which a job requires completion of a whole, identifiable piece of work from beginning to end with a visible outcome is known as

identity

Jaycee is an interior designer who designs spaces for small-business clients. He loves being able to "see" his ideas and concepts come to life as a functional and well-designed workplace. This would best describe which job characteristic?

identity

Which theory identifies certain job characteristics that produce high levels of the three psychological states that make work more satisfying?

job characteristics theory

A pleasurable emotional state that results from appraising your job or job experiences is referred to as

job satisfaction

A pleasurable emotional state that results from appraising your job or job experiences is referred to as ______.

job satisfaction

______ has two basic elements: what you think about your job and how you feel about your job.

job satisfaction

The degree to which employees feel a sense of happiness with their lives is referred to as

life satisfaction

An employee's belief that the job the employee has is worthwhile or important is a reflection of which critical psychological state?

meaningfulness of work

States of feeling that are relatively mild, last for a while, and are not explicitly directed at or caused by someone or something are referred to as

moods

Employees' feelings about their salary, including whether it's as much as they deserve and sufficient for both normal expenses and luxury items, is referred to as Blank______ satisfaction.

pay

Of the five job facets identified by the value-percept theory, which facet appears to have the lowest correlation with job satisfaction?

pay

Moods can typically be categorized along which of the following general dimensions?

pleasantness and activation

Tyler has applied for several higher-level jobs in his company, but the company has always hired someone from outside of the company. He feels his chances for advancement within the company are slim, and now he has a low level of ______ satisfaction.

promotion

Which psychological state reflects the degree to which employees feel they are key drivers of the quality of the unit's work?

responsibility for outcomes

The quote, "Choose a job you love, and you will never have to work a day in your life" best describes which facet of the value-percept theory?

satisfaction with the work itself

Which core job characteristic refers to the degree to which the job affects or impacts the organization and/or society?

significance

Research suggests that job satisfaction has a(n) Blank______ effect on organizational commitment.

strong positive

Employees' feelings about their boss, including whether the boss is competent, polite, and a good communicator, is referred to as _____ satisfaction.

supervision

Which of the following is the best description of emotional labor?

the need to manage emotions to complete job duties successfully

According to the value-percept theory, employees establish their level of pay satisfaction partly on

the pay of similar coworkers

According to the job characteristics theory, the best source of ongoing feedback on task performance comes from

the work itself

Which of the following is the best definition of values?

those things that people consciously or subconsciously want or seek to attain

Siddhara earns $70,000 a year, which is the amount she wishes to earn. Her title is assistant manager, but she would like to be supervising manager. Her boss offers her a raise but no change in job title, which disappoints Siddhara and leaves her feeling somewhat dissatisfied with her job. This is an example of

value-percept theory

What Jumpa loves the most about her job is that every day seems to bring new challenges, and she can use diverse skills and talents to complete her tasks. According to the job characteristics theory, what Jumpa loves most about her job is its

variety