MGMT 363 Chapter 7 Smartbook

Which of the following statements are true of authorities who are considered benevolent?

- They are concerned about employees' well-being. - They are loyal to their employees. - They care for employees.

Which of the following are dimensions by which we gauge an authority's track record?

- ability - integrity - benevolence

Which of the following are rules of procedural justice?

- correctability - bias suppression - voice

Which of the following are factors by which employees judge whether an authority's decision making is fair?

- distributive justice - procedural justice - interpersonal justice

Which of the following are considered elements of ability?

- expertise - competencies - skills

In order to determine whether distributive justice exists, employees consider which of the following?

- pay - assignments - promotions

According to researchers, people pay more attention to stimuli that are ______.

- significant - recognizable - vivid

Which of the following moral principles judge the morality of an action solely on its honorable qualities and respect for others rather than on its outcome?

- virtue ethics - ethics of rights

List the elements of the four-component model of ethical decision making in order, with the first step at the top.

1. moral awareness 2. moral judgment 3. moral intent 4. ethical behavior

What is the best definition of moral identity?

How much someone considers themselves to be a moral person

Which statement is true about unethical behavior?

It can be initiated by both the individual and the institution.

According to Kohlberg's theory of cognitive moral development, which is true of moral development at the conventional stage?

It involves an emphasis on laws, rules, and orders that govern society.

In a recent poll, 51% of consumers believed that Google is an appealing place to work and treats its employees well. Such a perception is part of Google's ______

Reputation

Corporate ________ responsibility is a an approach to business that recognizes that companies have responsibilities that extend to being a good corporate citizen in the community.

Social

Concentration of effect

The extent to which consequences of the act are focused

Temporal immediacy

The interval between when the act occurs and its consequences

Magnitude of consequences

The level of impact of the outcome

Probability of effect

The likelihood that the act will occur or cause harm

Justice provides the behavioral evidence that employees need to determine trustworthiness.

True

The three factors that influence trust levels are disposition-based trust, cognition-based trust, and ______-based trust.

affect

In the process of hiring a specialist, at what point should ability be considered?

at the beginning of the process

According to Kohlberg, when does moral development begin?

at the preconventional stage

The first step in the four-component model of ethical decision making is moral ______

awareness

What quality is demonstrated by someone who shows a desire to do what is in your best interest rather than their own interest?

benevolence

In order to support at-risk youth in the neighborhood of its store, Action Sporting Goods donated funds to open a community-center that offers tutoring and after-school activities for teens. What component of corporate social responsibility is Action exercising?

citizenship

When people make a rational assessment based on perceptions of another party's reliability, they engage in ______

cognition-based trust

What is the name of a company officer appointed to make sure that a company meets its legal obligations and does not violate regualtions?

compliance officer

What term describes the degree to which people pay attention to moral issues?

moral attentiveness

What factor is demonstrated when authorities recognize that a moral issue exists?

moral awareness

What term is used to describe the degree to which an issue has ethical urgency?

moral intensity

The perceived fairness of the processes used in reaching decisions is known as ______ justice.

procedural

Trust is among the most significant factors in determining a company's

reputation

What term is used to describe the beliefs or opinions that are generally held about an organization or its brand?

reputation

Interpersonal justice is fostered when those in authority adhere to the rules of ______

respect and propriety

_________ exchange relationships involve a connection with another person and fosters trust and expectations that the other person will honor his or her obligations.

social

What term describes a company's acknowledgment that it is accountable for its actions?

social responsibility

What is the best definition of justice?

the degree to which an authority's decision making is considered fair.

Procedural justice refers to:

the perceived fairness of decision-making processes.

When consumers are willing to make themselves vulnerable to a company based on positive expectations about that company's actions and intentions, consumers are exhibiting

trust

For which of the following reasons can whistle-blowing be considered an especially ethical action for a person to take?

1. The action leaves the person vulnerable to potential retaliation. 2. The action exposes an illegal or immoral activity in an organization.

Which factor is predicted by an employee's level of trust in authorities?

Ability to focus

What rule of fair process is ensured by having procedures that employees can use to appeal their performance evaluation ratings?

Correctability

What is the moral principle that holds that the individual's self-interest and freedom should be the motivation and the goal of action?

Egoism

Which dimension of justice is most accurately described by the saying, "A fair day's pay, for a fair day's work."

distributive justice

In which type of exchange do employees participate when they interact with authorities via an explicitly defined transfer of services for wages?

economic

Unlike other forms of trust, affect-based trust is primarily

emotional

Which component of corporate social responsibility is based on the idea that a company has integrity and the will to do what is right and fair?

ethical

Authorities are able to improve procedural justice when they abide by rules of

fair process

Which result is most likely when employees have higher levels of trust in authorities?

higher levels of task performance

What is the best definition of ethics?

how well one's actions fit in with generally accepted moral standards.

What dimension of justice is defined as the perceived fairness of the communications provided to employees by authorities?

informational

Which dimension of justice is demonstrated when a company provides an honest explanation to employees for a decision that affects their employment?

informational

What dimension of trustworthiness is demonstrated by a person who "tells it like it is"?

integrity

What quality is associated with someone who keeps promises?

integrity

An authority's commitment to the moral course of an action can be described as the authority's moral ________

intent

When people believe that they are treated with dignity and respect by parties involved in a decision-making process, they perceive ______ justice.

interpersonal

Solange grew up in a large city and developed a fear of strangers. She sometimes worries about her friend, Paul, who always seems ready to go out of his way for people he doesn't know. It would appear that Solange has lower ______ than Paul.

trust propensity

What term is used to describe a person's general belief that others can be relied upon?

trust propensity

When a new relationship is forming, the presence or absence of trust often depends solely on your own ______

trust propensity

What term is used to describe the characteristics or attributes of a person that inspire our trust?

trustworthiness

What term describes the process through which former or current employees expose illegal or immoral actions by their organization?

whistle-blowing