MGMT 371: Chapter 15

____ are internal organizational factors that can influence the organization design selection.

d. Organization size and the technology employed

Weber's guidelines for bureaucratic design include

d. a clear chain of command.

Which of the following statements does NOT describe a shortcoming of bureaucratic organizations?

Organizational efficiency is reduced in a bureaucratic organization.

Which of the following is NOT a factor in the situational view of organization design?

a. Control

As described by Burns and Stalker, mechanistic organizations are most like

a. bureaucracies.

Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization.

a. design

Discount retailers like Michael's rely on economies of scale. They use ____ technology.

a. large-batch

Volkswagen makes automobiles. It uses ____ technology.

a. large-batch

Speedo operates in a fairly stable environment, Burns and Stalker would agree that the ____ design would be best for Speedo.

a. mechanistic

The behavioral model paralleled the emergence of

b. the human relations movement.

Which of the following statements comparing System 4 and Weber's bureaucracy is MOST accurate?

c. Both are universal approaches to organization design.

Which of the following industries uses large-batch technology?

c. Furniture manufacturers

Which of the following statements about Likert's approach is FALSE?

c. It is flexible and varies from one manager to another.

Which of the following is NOT a process characterized by Likert?

c. Planning

Which of the following BEST describes the situational view of organization design?

c. The appropriate organization design depends on the circumstances.

A System 1 organization is most like

c. a formal bureaucracy.

Which of the following statements does NOT describe a characteristic of Weber's bureaucracy?

d. It created labor unions.

A small-town police force has six patrol officers, two radio dispatch operators, two supervisors, and one police chief. At any time, three patrol officers, one radio operator, and one supervisor are on duty. The police chief works from 8 a.m. to 5 p.m. Because of the size of the organization, a patrol officer can expect to deal with cases of vandalism, car theft, shoplifting, assault and battery, domestic disputes, broken traffic signals, and auto wrecks during a typical shift. Which of the following statements describes a problem that occurs because the police force does not use a bureaucratic organization design?

d. Its organizational efficiency is much less than it could be.

The best-known and most important behavioral approach to organization design is

d. Likert's System 4.

A System 4 design emphasizes

e. All of these choices

Which of the following exemplifies the definition of technology in the text?

e. All of these choices

Employees at Blackrock had a mustache growing contest. It cost $20 to enter and $20 to be a judge. After a month the winner was announced and the money donated to the winner's choice of charity. Which bureaucratic characteristic does this violate?

e. An appropriate social distance between supervisor and subordinate

Employees at Recordings for the Blind and Dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment Which bureaucratic characteristic does this violate?

e. An appropriate social distance between supervisor and subordinate

Kansas State University operates in a relatively stable environment. According to the work of Burns and Stalker, which form of organization design is most appropriate for the university?

e. Mechanistic

When a patient in critical condition enters the emergency room, the skills of numerous people are geared toward saving the individual's life. Sometimes this isn't possible, and as a result, the personnel look to each other for emotional support. Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced. According to Weber's bureaucratic model

e. None of these choices

Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design?

b. Once an organization is designed, the organization changes little.

Woodward found that successful firms employing small-batch and continuous-process technologies are similar to which of the following organization designs?

b. System 4

Staples print shop prints whatever the customer requests. What class of technology does it use?

b. Unit production

The two universal approaches to organization design that represent the foundation of what we know about organization design are

c. bureaucratic and behavioral.

Facebook creates social networks. It uses ____ technology.

c. continuous-process

Google creates web search results. It uses ____ technology.

c. continuous-process

The technology that is most effective with a System 4 design is ____ technology.

d. both small-batch and continuous-process

In a stable environment organizations tend to be

d. differentiated

In a bureaucracy, rules, division of labor, and hierarchies of authority

d. improve organizational efficiency.

When Kellogg's makes cereal and cereal bars, it uses ____ technology.

d. large-batch

Weber viewed the bureaucratic form of organization as all of the following EXCEPT

d. personal.

Automakers build prototype vehicles first. This requires ____ technology.

d. small-batch

With ____ technology, products are produced in small quantities and made to customers' specifications.

d. unit

Starbucks assembles and serves coffee and snacks. They use ____ technology.

d. unit or small-batch

According to Woodward's findings relative to technology and organization design, the most successful mass-production firms adopt a(n)

e. bureaucratic structure.