MGMT 371 CHAPTER 20 (FINAL)

Enrique needs to join a networking club.

Enrique wants to develop professional relationships outside of work. What is the best advice you can give Enrique? a. Enrique needs to develop more redundant contacts. b. Enrique needs to develop weak ties into strong ties. c. Enrique needs to join a networking club. d. Enrique needs to expand his communication network.

Trust networks

Which of the following networks allows employees to share sensitive information and support one another in a crisis? a. Trust networks b. Communication networks c. Advice networks d. Diverse networks

interaction, affection, and time.

According to David Krackhardt, the components of strong ties are a. interaction, affection, and time. b. importance, capability, and personality. c. interest, similarity, and acceptance. d. intimacy, attitude, and knowledge.

Shelley and Bob are redundant contacts.

Joe has connections with Shelley and Bob, who have similar positions with the organization. In the course of one hour, Joe receives the same piece of new information from both Shelly and Bob. From this scenario, we can infer that a. both Shelley and Bob are brokers. b. Shelley and Bob are redundant contacts. c. Joe is a broker. d. Shelley and Bob are boundary spanners.

False

Of the three conceptions of centrality, betweenness represents the number of contacts to whom a person is connected in a social network. a. True b. False

Bob is a structural hole.

Raj and Lee are both connected to Bob, but Raj and Lee are not connected to each other. From this scenario we can infer that a. Raj and Lee are redundant contacts. b. Bob is a structural hole. c. Bob is a broker. d. Bob is a boundary spanner.

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Which of the following statements about communication networks is true? a. Communication networks are used to share sensitive information and support one another in a crisis. b. Examining communication networks can be helpful in identifying some of the gaps in information flow. c. Communication networks involve employees performing tasks by depending on one another at all times. d. Communication networks are seldom used to exchange work-related information.

Interpersonal networks are networks of relationships that develop across functions and divisions to accomplish tasks quickly.

Which of the following statements about interpersonal networks is true? a. Interpersonal networks are valuable to the individuals they link but not to the organizations that employ them. b. Interpersonal relationships can be applied to personal but not to business relationships. c. Interpersonal networks are always depicted on a formal organizational chart. d. Interpersonal networks are networks of relationships that develop across functions and divisions to accomplish tasks quickly.

Networking

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally. a. Networking b. Satisficing c. Motivating d. Interacting

True

Networks characterized by breadth tend to have many non-redundant contacts that provide access to a wide range of potential opportunities. a. True b. False

False

Weak ties are usually formed among similar individuals who are exposed to the same kinds of information. a. True b. False

Mapping your network

According to Brian Uzzi and Shannon Dunlap, which of the following is the first step in building a useful internal network? a. Cultivating brokers b. Mapping your network c. Sharing information d. Forging better connections

F, Y, and G

Based on the network diagram, which of the following function as boundary spanners? a. M and X b. F, Y, and G c. All except G,M,F,X,andY d. F, H, K, and M

Y

Based on the network diagram, which of the following is a weak tie to M? a. O b. P c. F d. Y

good at forging better connections.

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is a. good at forging better connections. b. focusing only on closed networks. c. lacking weak ties in relationships. d. more exposed to redundant contacts.

include a proper balance between the breadth of contacts and the depth or strength of contacts.

Effective networks a. include a proper balance between the breadth of contacts and the depth or strength of contacts. b. consist of only a few deep contacts that tend to be better sources of high-quality information. c. are a group of non-redundant contacts that provide access to a wide range of potential opportunities. d. include contacts that are connected to one another and tend to recirculate similar insights among themselves.

broker

Gail has a high level of connectivity with people in the organization and tends to know valuable information before anyone else. From this information, we can infer that Gail is a a. lovable star. b. social loafer. c. broker. d. framer.

True

Likability often outweighs competence when people are seeking advice or building trust and advice networks. a. True b. False

boundary spanner.

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a a. redundant contact. b. boundary spanner. c. peripheral specialist. d. structural hole.

social

Marvin is a high-performance general manager who has built and cultivated a strong network of relationships. Marvin has worked to create _____ capital. a. financial b. human c. network d. social

James belongs to Sam's weak ties.

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that a. James belongs to Sam's closed network. b. Sam belongs to James's strong ties. c. James belongs to Sam's weak ties. d. Sam belongs to James's communication network.

competent jerk.

Sandy is a very competent technical expert, but her coworkers will not go to her for advice, seeking out the more likable, albeit less competent, Bob instead. From this scenario, we can infer that Sandy is a a. lovable star. b. competent jerk. c. incompetent jerk. d. lovable fool.

True

Social capital is not only beneficial to individuals within organizations but also to those organizations themselves. a. True b. False

False

The first step in building a useful internal network is to identify information brokers. a. True b. False

True

To build useful networks, managers and leaders should consider promoting less formal social networks in the workplace. a. True b. False

False

Trust networks often reveal the pattern of linkages between employees who talk about work-related matters on a regular basis. a. True b. False

Closeness

Which of the following is one of the conceptions of centrality? a. Value b. Range c. Closeness d. Distinctness

I already know what is going on in my network.

Which of the following is one of the six myths that exist about the best ways to build useful networks? a. To build better networks, we must communicate less. b. I already know what is going on in my network. c. We should build a small network. d. Central people should make themselves less accessible.

Large diverse networks with strong and weak relationships

Which of the following networks are considered to be the best? a. Large closed networks with weak relationships b. Small diverse networks with strong relationships c. Small closed networks with strong and weak relationships d. Large diverse networks with strong and weak relationships

In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions.

Which of the following networks is the best example of a communication network? a. John, who belongs to the marketing department in an organization, often interacts with employees in other departments whenever he finds time to socialize. b. Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time. c. In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions. d. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor who has more technical expertise.

Unlike strong ties, weak ties provides individuals with exposure to novel information.

Which of the following statements about the strength of ties is true? a. Weak ties are effective in sharing information, and they often provide redundant information. b. Unlike strong ties, weak ties provides individuals with exposure to novel information. c. Trust, larger time commitments, and similar interests are features of weak ties. d. Strong ties serve as bridges and are more likely to link members of dissimilar groups than are weak ones.

represents the number of contacts to whom a person is connected in a social network.

Of the three conceptions of centrality, degree of centrality a. accounts for how close a person is to all other people in the network through his or her direct and indirect ties. b. accounts for the extent to which people fall between pairs of other people who may be trying to reach each other. c. represents potential control over information and over connections to others that anyone may want to reach. d. represents the number of contacts to whom a person is connected in a social network.

Betweenness

Which of the following conceptions of centrality represents potential control over information and over connections to others that anyone may want to reach? a. Degree b. Closeness c. Distance d. Betweenness

When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

Which of the following networks best exemplifies an advice network? a. In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions. b. Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time. c. John, who belongs to the marketing department in an organization, often interacts with employees in other departments whenever he finds time to socialize. d. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time.

Which of the following networks is the best example of a trust network? a. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor who has more technical expertise. b. Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time. c. In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions. d. John, who belongs to the marketing department in an organization, often interacts with employees in other departments whenever he finds time to socialize.