Mgmt 371 Final Exam

(Ch. 3 Quiz)

(Ch. 3 Quiz)

(Ch. 4 Quiz)

(Ch. 4 Quiz)

A friend claims that her father is friends with Eli Manning's father. How close are you to Eli socially? 4 6 5 2

Correct 4 (SNA Quiz)

All except which one of the following helps to build trust on a team? Be unpredictable. Delegate and listen. Be available and coachable. Be candid about limitations. Be impartial.

Correct Be unpredictable. Response Feedback: According to Table 13.4: 1. Communicate truthfully. Be candid about problems and limitations (including your own), explain decisions, and provide accurate feedback. 2. Offer support—by being available. Be approachable; provide help, coaching, and support members' ideas. 3. Show respect—by delegating and listening. Respect members' decision making by delegating authority and actively listening. 4. Show fairness—by giving credit and being impartial. Give recognition when deserved, be objective when evaluating performance. 5. Show predictability—by keeping promises, both expressed and implied. (Ch. 13 Quiz)

________ is the process by which a company compares its performance with that of high-performing organizations. Radical innovation Competitive change Reference innovation Continuous improvement Benchmarking

Correct Benchmarking Response Feedback: Benchmarking is a process by which a company compares its performance with that of high-performing organizations. (Ch. 10 Quiz)

Which of the following is an example of a proactive change? Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem. Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content. Ciara is constantly "putting out fires," responding to daily crises in her group. Ciara cannot get permission to hire another person until her group misses several deadlines. Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering.

Correct Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content. Response Feedback: When managers talk about "putting out fires," they are talking about reactive change, making changes in response to problems or opportunities as they arise. Proactive change or planned change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities as is the case with Ciara's exploration of improvements in bonus structure. (Ch. 9/10 Warmup)

Which of the following is a "don't" when attempting to improve communication? Lean toward the speaker. Speak in a quiet, reassuring tone. Smile and show animation. Correct Close your eyes. Occasionally nod in agreement.

Correct Close your eyes. Response Feedback: Avoid closing your eyes when communicating. (Ch. 15 Quiz)

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. Relational Decentralized Market Functional Bureaucratic

Correct Decentralized Response Feedback: Decentralized control is an approach to organizational control that is characterized by informal and organic structural arrangements. (Ch. 16 Quiz)

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations? Provide employee assistance programs. Make career counseling available. Develop a more formal structure with close, authoritative supervision. Recommend a holistic wellness approach. Make jobs interesting.

Correct Develop a more formal structure with close, authoritative supervision. Response Feedback: Job stress often results because employees work under poor supervision and lack freedom. Wherever possible, it's better to keep the organizational environment less formal, more personal, and more supportive of employees. (Ch. 11 Quiz)

________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought." Self-monitoring Social awareness Self-efficacy Emotional intelligence Self-esteem

Correct Emotional intelligence Response Feedback: Emotional intelligence is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought." (Ch. 11 Quiz)

________ focuses on employee perceptions as to how fairly they think they are being treated compared with others. Esteem theory Expectancy theory Equity theory Goal-setting theory Hygiene theory

Correct Equity theory Response Feedback: Equity theory focuses on employee perceptions as to how fairly they think they are being treated compared with others. (Ch. 12/13 Warmup)

Which of the following may be done as corrective action in the control process? Compare performance to standards. Align processes with goals. Renew standards. Evaluate performance and take action. Establish standards.

Correct Evaluate performance and take action. Response Feedback: In the corrective action step, when performance falls short of the standard, managers should examine the reasons why and take appropriate action. Sometimes it may turn out the standards themselves were unrealistic, owing to changing conditions, in which case the standards need to be altered. (Ch. 16 Quiz)

Which piece of legislation first established the U.S. federal minimum wage? Fair Labor Standards Act of 1938 Social Security Act Occupational Safety and Health Act Age Discrimination in Employment Act (ADEA) Civil Rights Act

Correct Fair Labor Standards Act of 1938 Response Feedback: Passage of the Fair Labor Standards Act of 1938 established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage. (Ch. 9/10 Warmup)

________ is a performance review system in which all employees within a business unit are ranked against one another. Standard curve Unit grading Forced ranking 360-degree assessment Normal distribution

Correct Forced ranking Response Feedback: In forced ranking performance review systems, all employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve. (Ch. 9 Quiz)

________ is a "we feeling" that binds group members together. Group cohesiveness Maintenance Social loafing Groupthink Norming

Correct Group cohesiveness Response Feedback: Group cohesiveness, a "we feeling" binding group members together, is the principal by-product of stage 3, norming. (Ch. 12/13 Warmup)

________ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce. Personnel development Job analysis Contingency planning Human resource management Performance appraisal

Correct Human resource management Response Feedback: Human resource management (HRM) consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce. (Ch. 9/10 Warmup)

Which of the following is true of informal groups? Informal groups can advance or undercut the plans of formal groups. A temporary committee is an example of an informal group. Informal groups are primarily created to solve an organizational problem. Informal groups have appointed leaders. Members of an informal group are assigned to it by the skills they possess.

Correct Informal groups can advance or undercut the plans of formal groups. Response Feedback: Informal groups can advance or undercut the plans of formal groups. The attempts an organization may make to change can be supported or sabotaged by an informal group. (Ch. 12/13 Warmup)

_____________________ are critical to knowledge transfer and the diffusion of innovations and ideas. Informal networks Worker performance assets Knowledge workers Informational networks

Correct Informal networks (Ch. 15/SNA Warmup)

What benefit does network analysis provide over other types of tools that enhance connectivity? It is less targeted in its scope. It leads to bottlenecks in information flow. It helps identify the right amount of collaboration. It increases collaboration among network nodes.

Correct It helps identify the right amount of collaboration. (Ch. 15/SNA Warmup)

________ is likely to cause a semantic barrier to communication. Gossip The grapevine Rhetoric Jargon Technology

Correct Jargon Response Feedback: In addition, as our society becomes more technically oriented, semantic meaning becomes a problem because jargon develops. Jargon is terminology specific to a particular profession or group. (Ch. 15/SNA Warmup)

________ is the extent to which employees have positive or negative feelings about various aspects of their work. Job enrichment Job involvement Job performance Job satisfaction Organizational commitment

Correct Job satisfaction Response Feedback: Job satisfaction is the extent to which you feel positive or negative about various aspects of your work. (Ch. 11 Quiz)

________ is defined as the psychological processes that arouse and direct goal-directed behavior. Productivity Motivation Self-determination Self-actualization Reinforcement

Correct Motivation Response Feedback: Motivation may be defined as the psychological processes that arouse and direct goal-directed behavior. (Ch. 12/13 Warmup)

Networks are composed of __________. Nodes and Ties People Lines and Dots Friends

Correct Nodes and Ties (SNA Quiz)

_______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is. Extroversion Inventiveness Openness to experience Emotional stability Inquisitiveness

Correct Openness to experience Response Feedback: Openness to experience is how intellectual, imaginative, curious, and broad-minded one is. (Ch. 11 Warmup)

Which of the following is the best statement of a goal? Give your very best effort. Get through most of those reports by 9/1. Reduce production errors by 10 percent by the end of the quarter. Be late to work less often. Increase customer satisfaction.

Correct Reduce production errors by 10 percent by the end of the quarter. Response Feedback: Goals should be SMART: specific, measurable, attainable, results-oriented, and have target dates. Choice D is the only choice that has these characteristics. (Ch. 12 Quiz)

________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated. Reinforcement theory Expectancy theory Two-factor theory Equity theory Acquired needs theory

Correct Reinforcement theory Response Feedback: Reinforcement theory attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated, whereas behavior with negative consequences tends not to be repeated. (Ch. 12 Quiz)

________ is an emotional/behavioral response to real or imagined threats to an established work routine. Change agent Resistance to change Benchmarking OD intervention Radical innovation

Correct Resistance to change Response Feedback: Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine. Resistance can be as subtle as passive resignation and as overt as deliberate sabotage. (Ch. 10 Quiz)

________ is the extent to which people like or dislike themselves. Emotional stability Self-esteem Locus of control Self-efficacy Self-awareness

Correct Self-esteem Response Feedback: Self-esteem is the extent to which people like or dislike themselves, their overall self-evaluation. (Ch. 11 Warmup)

_______________ refers to the access to resources you might have via your network connections. Network effect Social effect Social Capital Complex systems

Correct Social Capital (SNA Quiz)

The Equal Employment Opportunity Commission was established by the ________ Act. Title VII of the Civil Rights Occupational Safety and Health Wagner Social Security Equal Pay

Correct Title VII of the Civil Rights Response Feedback: The effort to reduce discrimination in employment based on racial, ethnic, and religious bigotry and gender stereotypes began with Title VII of the Civil Rights Act of 1964. This established the Equal Employment Opportunity (EEO) Commission, which enforces antidiscrimination laws. (Ch. 9 Quiz)

Which of the following is an important aspect when creating a self-managed team? Use some form of team compensation. Require participation to be outside normal working hour. Allow workers to simply do their own thing. Require voluntary-only membership. Lessen the authority and autonomy that is granted.

Correct Use some form of team compensation. Response Feedback: A self-managed team is defined as a group of workers who are given administrative oversight for their task domains. Among suggestions to empower self-managed teams: team members are cross-trained on jobs within their (and other) teams; do their own hiring, training, and firing; do their own evaluations of each other; and are paid (at least in part) as a team. (Ch. 13 Quiz)

Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should ________. ignore the product failure demote the team leader acknowledge the team for their effort step down as director fire and replace the team lead as an example to others

Correct acknowledge the team for their effort Response Feedback: Managers should reward experimentation and support a culture that celebrates failure to encourage innovation. (Ch. 10 Quiz)

The statement "I really don't like that Ivan got so angry in that meeting" reflects the ________ component of an attitude. value cognitive factual behavioral affective

Correct affective Response Feedback: The affective component of an attitude consists of the feelings or emotions one has about a situation. (Ch. 11 Quiz)

Employees who are central to a network are typically seen as ______________ by others in the network. influencers all of these leaders brokers

Correct all of these (Ch. 15/SNA Warmup)

Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. These beliefs by the owners of Organic Foods represent the core values of their organization's culture, and are known as ________. a code of ethics basic assumptions family codes observable artifacts rites and rituals

Correct basic assumptions Response Feedback: Basic assumptions, which are not observable, represent the core values of an organization's culture. They are those that are taken for granted and, as a result, are difficult to change. (Ch. 8 Quiz)

Michele manages employees at Maui Tours and Lodging. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ________ control. functional market autocratic bureaucratic decentralized

Correct bureaucratic Response Feedback: Bureaucratic control may not be effective if people are looking for ways to stay out of trouble by simply following the rules, or if they try to beat the system by manipulating performance reports, or if they try to actively resist bureaucratic constraints. (Ch. 16 Quiz)

Astrid, a customer service representative, was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers. Astrid believes this is a very good idea and approached her manager, Alan, about becoming a chamber member. Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." This is an example of how important decisions are made in organizations with ________. centralized authority work specialization unity of command decentralized authority line managers

Correct centralized authority Response Feedback: With centralized authority, important decisions are made by higher-level managers. (Ch. 8 Quiz)

Organizational development is often put into practice by a ________. counselor transformative consultant change agent training specialist catalytic consultant

Correct change agent Response Feedback: Often OD is put into practice by a person known as a change agent, a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways. (Ch. 10 Quiz)

Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her work with careful planning and she gets started immediately. Larson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from ________. lack of trust clash of personality, values, and attitudes ambiguous jurisdictions communication failure inconsistent goals

Correct clash of personality, values, and attitudes Response Feedback: Personality, values, attitudes, and experience can be so disparate that sometimes the only way to resolve individual differences like personality clashes is to separate two people. Maneka and Larson have two entirely different attitudes toward meeting deadlines. (Ch. 13 Quiz)

Which of the following is not a distortion in perception? halo effect causal attribution stereotyping recency effect cognitive dissonance

Correct cognitive dissonance Response Feedback: Although there are other types of distortion in perception, the text describes the following: (1) stereotyping, (2) the halo effect, (3) the recency effect, and (4) causal attribution. (Ch. 11 Warmup)

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce ________. cognitive dissonance a self-serving bias group behavior causal attribution fundamental attribution

Correct cognitive dissonance Response Feedback: In 1957, social psychologist Leon Festinger proposed the term cognitive dissonance to describe the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior. Because people are uncomfortable with inconsistency, Festinger theorized, they will seek to reduce the "dissonance" or tension of the inconsistency. (Ch. 11 Quiz)

George, a chef and owner of a popular restaurant, is always visiting his competition to observe how they are doing things in their restaurants. He told one of his managers that "I do this because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item like us, but better." George is utilizing ________. environmental scanning management by observation corporate spying competitive intelligence TQM

Correct competitive intelligence Response Feedback: Practicing competitive intelligence means gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately. (Ch. 6 Warmup)

John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ________ steps of the planning/control cycle. planning observation termination organizing control

Correct control Response Feedback: Controlling the direction includes the corrective action in step 4 of the cycle, which (a) can get a project back on track before it's too late by correcting deviations or (b) if it's too late, can provide data for improving future plans. In this case, at the end of the performance period, the information can be used to improve future plans. (Ch. 5 Quiz)

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of ________. organizational citizenship behaviors self-serving bias causal attribution self-efficacy counterproductive work behaviors

Correct counterproductive work behaviors Response Feedback: Counterproductive work behaviors are types of behavior that harm employees and the organization as a whole. Such behaviors may include absenteeism and tardiness, drug and alcohol abuse, and disciplinary problems. (Ch. 11 Quiz)

A team composed of people from different departments who are pursuing a common objective is called a ________. quality circle problem-solving team virtual team workforce cross-functional team

Correct cross-functional team Response Feedback: On a cross-functional team, members are composed of people from different departments, such as sales and production, all of whom are pursuing a common objective. (Ch. 12/13 Warmup)

Which of the following areas of control for organizations exerts informal control? competitive structural cultural informational human resources

Correct cultural Response Feedback: The cultural area is an informal method of control. It influences the work process and levels of performance through the set of norms that develop as a result of the values and beliefs that constitute an organization's culture. (Ch. 16 Quiz)

Social network analysis allows managers to identify value producing network dynamics in all of the following cases, except _______________. nurturing value-creating interactions developing an ability to sense and respond to key problems opportunities decreasing information flow and knowledge-reuse driving planned and emergent innovation

Correct decreasing information flow and knowledge-reuse (Ch. 15/SNA Warmup)

Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a ________. growth strategy stability strategy defensive strategy merger approach fixed plan

Correct defensive strategy Response Feedback: A defensive strategy, or a retrenchment strategy, is a grand strategy that involves reduction in the organization's efforts. Example: Redbox, which installed more than 40,000 DVD movie-rental kiosks in groceries, 7-Elevens, and Walmart stores during a seven-year growth period, in 2014 began uninstalling kiosks (more than 500 in the United States) and switching to a defensive strategy. Not only had the company run out of good locations in which to place its machines, it was also contending with challenges from online streaming and more original television programs. (Ch. 6 Quiz)

Rebecca asked Gavin, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of ________. storming devil's advocacy dysfunctional conflict the dialectic method groupthink

Correct devil's advocacy Response Feedback: Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing. (Ch. 13 Quiz)

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? adverse impact disparate treatment reverse discrimination harassment wage gap

Correct disparate treatment Response Feedback: There are two types of workplace discrimination: adverse impact and disparate treatment. Disparate treatment results when employees from protected groups (such as individuals with disabilities) are intentionally treated differently. An example would be making a decision to give all international assignments to people with no disabilities because of the assumption that they won't need any special accommodations related to travel. (Ch. 9 Quiz)

The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of Synergy are ________. doing management pledging developing their goals pact doing strategic planning writing a belief statement producing their code of ethics

Correct doing strategic planning Response Feedback: According to Figure 5.3, strategic planning includes long-term decisions about the overall direction of an organization. Managers need to pay attention to the environment outside the organization, be future oriented, and deal with uncertain and highly competitive conditions. (Ch. 5 Quiz)

Tom, a restaurant general manager, decides to implement a quality control program that results in increased customer satisfaction and sales. Tom is an example of a(n) ________ manager. effective efficient detail diverse macro

Correct effective Response Feedback: Efficiency is the means of attaining the organization's goals. To be efficient means to use resources such as people, money, and raw materials wisely and cost-effectively. (Ch. 1 Quiz)

Management is defined as the pursuit of organizational goals ________. efficiently and in a detailed-oriented manner correctly and with synergy economically efficiently and effectively with passion and effectiveness

Correct efficiently and effectively Response Feedback: Management is defined as the pursuit of organizational goals efficiently and effectively. (Ch. 1/2 Warmup)

Kotter proposed which of the following for organization change? a three stage model: unfreezing, changing, and refreezing eight steps for leading organizational change a three-step model: diagnosis, intervention, and evaluation ten reasons employees resist change three types of innovation: adaptive, innovative, and radically innovative

Correct eight steps for leading organizational change Response Feedback: Kotter believes that to be successful, organizational change needs to follow eight steps to avoid the eight common errors senior management usually commits. (Ch. 10 Quiz)

People high in ________ are responsive to others' social and interpersonal cues. emotional intelligence self-efficacy agreeableness self-esteem external locus of control

Correct emotional intelligence Response Feedback: Emotional intelligence is the ability to monitor your and others' feelings and to use this information to guide your thinking and actions. (Ch. 11 Warmup)

Which of the following is the most effective source of new employees? college recruiters employee referrals newspaper ads private employment agencies unions

Correct employee referrals Response Feedback: In general, the most effective sources are employee referrals because, to protect their own reputations, employees are fairly careful about whom they recommend, and they know the qualifications of both the job and the prospective employee. (Ch. 9 Quiz)

Which of the following is the most effective source of new employees? employee referrals college recruiters newspaper ads private employment agencies unions

Correct employee referrals Response Feedback: In general, the most effective sources are employee referrals because, to protect their own reputations, employees are fairly careful about whom they recommend, and they know the qualifications of both the job and the prospective employee. (Ch. 9/10 Warmup)

Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, ________. Thomas needs to decide which manager has more power employees can report to two managers, so Thomas needs to decide whom to listen to Thomas will need to determine how he can multitask Thomas can refuse to do both tasks employees should report to one manager

Correct employees should report to one manager Response Feedback: A principle stressed by early management scholars was that of unity of command, in which an employee should report to no more than one manager to avoid conflicting priorities and demands. (Ch. 8 Quiz)

Which of the following is the factor that most reduces an organization's ability to learn from failure? employees with a strong desire to acquire personal wealth. employees with a high tolerance for ambiguity. employees who blame others for failure. employees who embrace a learning culture. employees who like to experiment with multiple solutions.

Correct employees who blame others for failure. Response Feedback: One factor that reduces an organization's ability to learn from failure is employees that blame failures on a person when the causes are internal processes, external events, or even themselves. (Ch. 10 Quiz)

Sue keeps a close eye on her company's internal and external environment to discover possible opportunities for new products and threats from competition, as soon as possible. This is an example of ________. competitive intelligence management by observation corporate spying the observation approach environmental scanning

Correct environmental scanning Response Feedback: Environmental scanning is careful monitoring of an organization's internal and external environments to detect early signs of opportunities and threats that may influence the firm's plans. (Ch. 6 Quiz)

HP founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company, which were clearly stated values of the firm's founders. This is an example of ________. focused values analytics espoused values enacted values a diverse perspective

Correct espoused values Response Feedback: Espoused values are the explicitly stated values and norms preferred by an organization, as may be put forth by the firm's founder or top managers. Example: HP founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. (Ch. 8 Quiz)

After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ________ element of expectancy theory. performance instrumentality expectancy outcomes valence

Correct expectancy Response Feedback: Expectancy is the belief that a particular level of effort will lead to a particular level of performance. You are asking yourself, "Will I be able to perform at the desired level on a task?" (Ch. 12 Quiz)

The theory under which people make the choice that promises them the greatest reward if they think they can get it is ________. expectancy theory two-factor theory equity theory goal-setting theory reinforcement theory

Correct expectancy theory Response Feedback: Expectancy theory suggests people are motivated by two things: how much they want something and how likely they think they are to get it. In other words, assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it. (Ch. 12/13 Warmup)

Which of the following is not a perspective of the balanced scorecard? internal business financial innovation and learning customer external processes

Correct external processes Response Feedback: The balanced scorecard establishes (a) goals and (b) performance measures according to four "perspectives" or areas: financial, customer, internal business, and innovation and learning. (Ch. 16 Quiz)

At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This is an example of communicating ________. vertically downward externally upward horizontally

Correct externally Response Feedback: External communication flows between people inside and outside the organization. These are other stakeholders: customers, suppliers, shareholders or other owners, and so on. (Ch. 15 Quiz)

It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied ________. expectancy intrinsic motivation extinction negative reinforcement punishment

Correct extinction Response Feedback: Extinction is the weakening of behavior by ignoring it or making sure it is not reinforced. (Ch. 12 Quiz)

Ricardo's sales manager just informed his sales team that all sales in January will earn an extra 5% commission. The team gets right to work, being motivated by a(n) ________. intrinsic reward extrinsic reward hygiene factor physiological need high need for power

Correct extrinsic reward Response Feedback: An extrinsic reward is the payoff, such as money, a person receives from others for performing a particular task. An extrinsic reward is an external reward; the payoff comes from pleasing others. Here, the manager offers extra pay as an extrinsic reward. (Ch. 12 Quiz)

When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley suggests that the key is to ________. look for innovation in small increments, so that failure risks are small avoid it by almost any means necessary, since it will irreparably harm your reputation develop a tolerance for ambiguity so that failure does not personally upset you fail early, fail cheaply, and don't make the same mistake twice work within a competent team so that blame is spread around among strong players

Correct fail early, fail cheaply, and don't make the same mistake twice Response Feedback: "You learn more from failure than you do from success," says A. G. Lafley, "but the key is to fail early, fail cheaply, and don't make the same mistake twice." Lafley, who doubled sales and quadrupled profits for P&G, admits to having had "my fair share of failure. But you have to get past the disappointment and blame and really understand what happened and why it happened." (Ch. 10 Quiz)

Doug gave some people street directions, but since they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. This is an example of what type of barrier? feedback sender encoding medium decoding

Correct feedback Response Feedback: Some barriers occur within the communication process itself. In feedback barrier, the recipient doesn't respond enough. (Ch. 15 Quiz)

As organizations strive to obtain a competitive advantage, taking care of the customer is the ________. first law of business Golden Marketing Rule Profit-Generating Code Employee Rule synergy focus

Correct first law of business Response Feedback: The first law of business is: take care of the customer. Without customers, whatever they're called, sooner or later there will be no organization. This is known as responsiveness to customers, an important component of competitive advantage. (Ch. 1/2 Warmup)

Active listening requires all except ________. focusing on the delivery rather than content decoding full attention interpreting verbal messages processing of information

Correct focusing on the delivery rather than content Response Feedback: Active listening, the process of actively decoding and interpreting verbal messages, requires full attention and processing of information. It also requires concentrating on content rather than the delivery. (Ch. 15 Quiz)

Sometimes culture can be strong enough to take the place of an organization's ________. formal rules and regulations performance standards mission statement business plan code of ethics

Correct formal rules and regulations Response Feedback: Sometimes culture can be strong enough to take the place of bureaucracy; that is, the expectations of the culture replace formal rules and regulations. (Ch. 8 Quiz)

Donna, vice president of finance, and Bob, vice president of human resources, are ________ managers. team lower-level functional advisory board

Correct functional Response Feedback: A functional manager is responsible for just one organizational activity. (Ch. 1 Quiz)

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. focused structure hollow structure functional structure centralized structure simple structure

Correct functional structure Response Feedback: In a functional structure, people with similar occupational specialties are put together in formal groups. This is a quite commonplace structure, seen in all kinds of organizations, for-profit and nonprofit. (See Figure 8.7.) (Ch. 8 Quiz)

The structure of Shoe Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. This is an example of a ________. simple structure hollow structure centralized structure functional structure focused structure

Correct functional structure Response Feedback: In a functional structure, people with similar occupational specialties are put together in formal groups. This is a quite commonplace structure, seen in all kinds of organizations, for-profit and nonprofit. (See Figure 8.7.) (Ch. 8 Warmup)

The introduction to a business speech should ________. contain significant details of the presentation contain at least one joke contain an unrelated story to catch the interest of the audience get right to the point contain a phrase like "I'm honored to be here"

Correct get right to the point Response Feedback: The introduction should prepare the audience for the rest of the speech. Avoid jokes and such phrases as "I'm honored to be with you here today." Because everything in your speech should be relevant, try to go right to the point. (Ch. 15 Quiz)

A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ________. increasing diversity results in increases in worker productivity giving less attention to employees increases worker productivity cutting costs through outsourcing harms employee morale and productivity giving more attention to employees increases worker productivity, if they think managers care about them increasing synergy increases worker productivity

Correct giving more attention to employees increases worker productivity, if they think managers care about them Response Feedback: The Hawthorne studies were faulted for being poorly designed and not having enough empirical data to support the conclusions. Nevertheless, they succeeded in drawing attention to the importance of "social man" (social beings) and how managers using good human relations could improve worker productivity. (Ch. 2 Quiz)

Randy complained to his boss Maryann that he received the same bonus this quarter as everyone else, despite the longer hours he had worked and his higher level of experience, production and efficiency. If Maryann can't change the bonus, she should expect that Randy might respond in any of the following ways except ________. reducing his hours reducing his production quitting transferring ignoring his feeling of resentment and trying harder in next quarter

Correct ignoring his feeling of resentment and trying harder in next quarter Response Feedback: Employees who feel they are being underrewarded will respond to the perceived inequity in one or more negative ways, as by reducing their inputs, trying to change the rewards they receive, distorting the inequity, changing the object of comparison, or leaving the situation. (Ch. 12 Quiz)

Profits or losses incurred by an organization are represented in its ________. income statement capital expenditures budget ratio analysis expense budget balance sheet

Correct income statement Response Feedback: The income statement summarizes an organization's financial results, or its revenues and expenses, over a specified period of time, such as a quarter or a year. The difference between revenues and expenses, called the bottom line, represents the profits or losses incurred over the specified period of time. (Ch. 16 Quiz)

Research shows that simplified jobs lead to all the following except ________. increased productivity poor mental health low personal growth job dissatisfaction low sense of accomplishment

Correct increased productivity Response Feedback: Research shows that simplified, repetitive jobs lead to job dissatisfaction, poor mental health, and a low sense of accomplishment and personal growth. (Ch. 12 Quiz)

Which of the following is not a benefit of teamwork in an organization? improved workplace cohesiveness reduced destructive internal competition increased speed reduced costs increased stress

Correct increased stress Response Feedback: Teamwork is responsible for many improvements in the workplace, including increased productivity, increased speed, reduced costs, improved quality, reduced destructive internal competition, and improved workplace cohesiveness. (Ch. 13 Quiz)

The creation of products, services, or technologies that modify those that already exist is called ________ innovation. process adaptive product radical incremental

Correct incremental Response Feedback: Incremental innovations modify existing products, services, or technologies. (Ch. 9/10 Warmup)

Lines in a network diagram can represent ______________. information flows individuals all of these departments

Correct information flows (Ch. 15/SNA Warmup)

Which balanced scorecard perspective helps top management's judgment to be better linked to measures of employee actions at lower levels? operational perspective customer perspective innovation and learning perspective internal business perspective financial perspective

Correct internal business perspective Response Feedback: The internal business perspective translates what the company must do internally to meet its customers' expectations. These are business processes such as quality, employee skills, and productivity. Top management's judgment about key internal processes must be linked to measures of employee actions at the lower levels, such as time to process customer orders, get materials from suppliers, produce products, and deliver them to customers. (Ch. 16 Quiz)

A hierarchy culture has a(n) ________. external focus and values flexibility internal focus and values innovation and creativity continual focus on efficiency, cost cutting, and outsourcing strong external focus and values stability and control internal focus and values stability and control

Correct internal focus and values stability and control Response Feedback: A hierarchy culture has an internal focus and values stability and control over flexibility. (Ch. 8 Quiz)

Having a large diverse network that is rich in structural holes is beneficial to a research scientist because _______________. it gives access to new sources of information. it gives increased access to a small group of individuals. it allows for increased resource mobilization. all of these

Correct it gives access to new sources of information. (SNA Quiz)

Michele had been working as an executive assistant to the president for nearly 25 years, so when she retired no one had a good idea of all that her job entailed. Before she left, Sharon sat with her for two weeks to observe her duties and ask her the details of all functions. Sharon was performing a(n) ________. job rotation performance appraisal behavioral-description interview informal appraisal job analysis

Correct job analysis Response Feedback: The purpose of job analysis is to determine, by observation and analysis, the basic elements of a job. Specialists who interview job occupants about what they do, observe the flow of work, and learn how results are accomplished. (Ch. 9 Quiz)

A ________ summarizes what the holder of the job does and how and why he or she does it. job description realistic job preview job specification job analysis performance appraisal

Correct job description Response Feedback: Once the fundamentals of a job are understood, then you can write a job description, which summarizes what the holder of the job does and how and why he or she does it. (Ch. 9/10 Warmup)

Which of the following is not a leading reason that employees resist change? individual predisposition toward change lack of personal ethics fear of failure nonreinforcing reward systems climate of mistrust

Correct lack of personal ethics Response Feedback: Employees may resist change for all kinds of reasons, but lack of personal ethics is not among them. (Ch. 10 Quiz)

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component? life outside of work pay supervision promotions coworkers

Correct life outside of work Response Feedback: A person's overall satisfaction with work depends on how he or she feels about several components, such as work, pay, promotions, coworkers, and supervision. (Ch. 11 Warmup)

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except ________. achievable specific and challenging little or no feedback linked to an action plan measurable

Correct little or no feedback Response Feedback: Goal-setting theory suggests that employees can be motivated by goals that are specific and challenging but achievable and linked to action plan. The theory suggests that goals should be set jointly with the employee, be measurable, with a target date for accomplishment and that employees should receive feedback and rewards. (Ch. 12 Quiz)

The more management levels through which a message passes, the ________. more important the message is more disorganized the organization more informal the organization higher the chance the message will become external more distorted the message may become

Correct more distorted the message may become Response Feedback: The more management levels through which a message passes, the more it is prone to distortion. (Ch. 15 Quiz)

Which of the following is not a disadvantage of larger groups? more turnover more absenteeism less commitment more division of labor less satisfaction

Correct more division of labor Response Feedback: Because people are less able to see the worth of their individual contributions in large teams, they show less commitment and satisfaction and more turnover and absenteeism. (Ch. 13 Quiz)

Paula, the CEO of EnviroSystems, has only three people reporting to her, the vice president of marketing, vice president of HR, and vice president of accounting. Paula has a ________. small unity of command wide span of control narrow span of control focused span of control broad span of influence

Correct narrow span of control Response Feedback: When a manager has a limited number of people reporting directly to them, he or she has a narrow span of control. (Ch. 8 Quiz)

As a sales manager, Danyce is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Danyce is using a(n) ________ system of appraisal. behavioral 360-degree trait subjective objective

Correct objective Response Feedback: Objective appraisals, also called results appraisals, are based on facts and are often numerical. In these kinds of appraisals, you would keep track of such matters as the numbers of products the employee sold in a month or the number of sales calls each made. (Ch. 9 Quiz)

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control. operational managerial tactical functional strategic

Correct operational Response Feedback: Operational control is monitoring performance to ensure that operational plans, or day-to-day goals, are being implemented and taking corrective action as needed. (Ch. 16 Quiz)

The extent to which an employee identifies with an organization and is committed to its goals is called ________. job enrichment job performance organizational commitment job involvement job satisfaction

Correct organizational commitment Response Feedback: Organizational commitment reflects the extent to which an employee identifies with an organization and is committed to its goals. (Ch. 11 Quiz)

Jean-Paul, the store manager, was speaking with Patty, his new assistant manager, about the store's system of job relationships and whom she will report to and who will report to her. He said, "This structure is one of the things that motivates our workers to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's ________. organizational culture analytics organizational structure code of ethics diversity plan

Correct organizational structure Response Feedback: Organizational structure is a formal system of task and reporting relationships that coordinates and motivates an organization's members so that they can work together to achieve the organization's goals. (Ch. 8 Quiz)

A sales commission is an example of a ________ compensation plan. Scanlon pay-for-performance gainsharing pay-for-knowledge profit-sharing

Correct pay-for-performance Response Feedback: Pay for performance bases pay on one's results. An example is the sales commission, in which sales representatives are paid a percentage of the earnings the company made from their sales, so that the more they sell, the more they are paid. (Ch. 12 Quiz)

Tracie, working at a research facility in Washington D.C., needs to communicate with Juan, who is in Mexico City, about a project they are working on. Although Juan has perfect command of English, they are still facing a(n) ________ barrier to communication. medium semantic physical encoding personal

Correct physical Response Feedback: Physical barriers include sound, time, space, and the like. In this example, time and space may be a barrier because these people are several time zones apart. (Ch. 15 Quiz)

The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a ________ innovation. breakthrough policy product reactive process

Correct process Response Feedback: A process innovation is a change in the way a product or service is conceived, manufactured, or disseminated. Here, the university changed the way class materials were delivered. (Ch. 10 Quiz)

Nancy's employer distributes checks at the end of each quarter, representing an equitable portion of 5% of the company's pretax profits for the previous period. This is known as ________. profit sharing gainsharing a bonus pay for knowledge pay for performance

Correct profit sharing Response Feedback: Profit sharing is the distribution to employees of a percentage of the company's profits. (Ch. 12 Quiz)

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should ________. give Caroline a job with much social contact with coworkers and customers place Caroline in a highly structured job provide incentives such as merit pay or sales commissions closely supervise Caroline's work give Caroline a job that requires high compliance and low initiative

Correct provide incentives such as merit pay or sales commissions Response Feedback: Since an employee with an internal locus of control seems to have a greater belief that her actions have a direct effect on the consequences of that action, she likely would prefer and respond more productively to incentives such as merit pay or sales commissions. (Ch. 11 Quiz)

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was ________. integrity intelligence public speaking ability writing ability interpersonal skills

Correct public speaking ability Response Feedback: A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility is how much you enjoy public speaking and how effective you are at it. (Ch. 15 Quiz)

Introducing a practice that is new to the industry is called a(n) ________ change. reactive revolutionary radically innovative adaptive innovative

Correct radically innovative Response Feedback: Radically innovative change involves introducing a practice that is new to the industry. (Ch. 9/10 Warmup)

When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the director took time to conduct a(n) ________. realistic job preview situational interview performance appraisal behavioral-description interview unstructured interview

Correct realistic job preview Response Feedback: A realistic job preview gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired. People with realistic expectations tend to quit less frequently and be more satisfied than those with unrealistic expectations. (Ch. 9 Quiz)

Which of the following sequences best describes how a manager can foster innovation in an organization? recognize problems, train employees, devise solutions, execute well overcome resistance, empower employees, execute well, provide incentives devise solutions, reorganize, change culture, stabilize system recognize problems, gain allies, overcome resistance, execute well recognize problems, overcome resistance, gain allies, penalize failures

Correct recognize problems, gain allies, overcome resistance, execute well Response Feedback: If you're going to not just survive but prevail as a manager, you need to know how to make innovation happen within an organization. Four steps for doing so are (1) recognize problems, (2) gain allies, (3) overcome employee resistance, and (4) execute well (see Figure 10.4). (Ch. 10 Quiz)

In managing employees under an incentive pay plan, a manager should ________. regularly communicate with employees about the plan design complex plans that cover all contingencies set goals with employees, but then leave them alone to pursue those goals set "stretch" goals that are very difficult (perhaps impossible) to achieve change the plan frequently to continue to motivate subordinates

Correct regularly communicate with employees about the plan Response Feedback: Managers should regularly communicate with employees about the incentive plan. People want a scorecard. (Ch. 9 Quiz)

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should ________. avoid giving feedback reinforce the employee's positive attributes and skills provide frequent reminders about improving weaknesses avoid delegating work to this employee redesign the work so that it is routine and structured

Correct reinforce the employee's positive attributes and skills Response Feedback: Managers can build employee self-esteem by reinforcing employees' positive attributes and skills, providing positive feedback whenever possible, breaking larger projects into smaller tasks and projects, expressing confidence in employees' abilities to complete their tasks, and providing coaching whenever employees are seen to be struggling to complete tasks. (Ch. 11 Quiz)

To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: competence, autonomy, and ________. relatedness affiliation safety pay power

Correct relatedness Response Feedback: To achieve psychological growth, according to the self-determination theory, people need to satisfy three innate needs (that is, inborn) of competence, autonomy, and relatedness. (Ch. 12/13 Warmup)

The degree to which a test measures the same thing consistently is known as its ________. validity accountability significance reliability dependability

Correct reliability Response Feedback: With any kind of test, an important legal consideration is the test's reliability, or the degree to which a test measures the same thing consistently, so that an individual's score remains about the same over time. (Ch. 9/10 Warmup)

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. rich encoded formal dense informal

Correct rich Response Feedback: Face-to-face communication, also the most personal form of communication, is the richest. It allows the receiver of the message to observe multiple cues, such as body language and tone of voice. It allows the sender to get immediate feedback, to see how well the receiver comprehended the message. (Ch. 15/SNA Warmup)

When others' expectations exceed one's ability, ________ has occurred. role conflict role ambiguity role overload learned helplessness burnout

Correct role overload Response Feedback: Role overload occurs when others' expectations exceed one's ability. (Ch. 11 Quiz)

Mary, a HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision-making and interpersonal relations. What method of delivery should she choose? videotapes computer-aided training role-playing, practice, and discussion lectures workbooks

Correct role-playing, practice, and discussion Response Feedback: There are all kinds of training and development methods, and their effectiveness depends on whether what is being taught are facts or skills. If people are to learn facts, such as work rules or legal matters, then lectures, videotapes, and workbooks are effective. If people are to learn skills, such as improving interpersonal relations or using new tools, then techniques such as discussion, role-playing, and practice work better. (Ch. 9 Quiz)

Which of the following is not a disadvantage of e-mail? sheer number that must be handled by the average worker emotions often poorly communicated rudeness to use in crowded places decrease in other forms of communication, like greetings and conversations the less connected coworkers feel

Correct sheer number that must be handled by the average worker Response Feedback: The average worker receives 200 e-mails a day. Some disadvantages of e-mail are that (1) there has been a decrease in all other forms of communication among coworkers, including greetings and informal conversations; (2) emotions often are poorly communicated or miscommunicated via e-mail messages; and (3) the greater the use of e-mail, the less connected coworkers reportedly feel. (Ch. 15/SNA Warmup)

If a tornado hits my house, I really hope that I have a _________ and __________ network. small, dense large, dispersed small, diverse large, diverse

Correct small, dense (SNA Quiz)

At Phoenix Instruments, Claudia pulls six samples an hour from an assembly line to examine them for quality defects. If she finds any, she makes adjustments to various pieces of equipment in his area. Claudia job involves ________. statistical process control feed-forward control reduced cycle time benchmarking strategic control

Correct statistical process control Response Feedback: Statistical process control uses periodic random samples from production runs to see if quality is being maintained within a standard range of acceptability. (Ch. 16 Quiz)

Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this cause may be ________. a personality clash status differences communication failure time pressure ambiguous jurisdictions

Correct status differences Response Feedback: A source of intergroup conflict is status differences, when there are inconsistencies in power and influence. It can happen that people who are lower in status according to the organizational chart actually have disproportionate power over those theoretically above them, which can lead to conflicts. (Ch. 13 Quiz)

The statement "Young men are reckless" reflects a(n) ________. accepted generalization stereotype finding of the grapevine statement of fact type of jargon

Correct stereotype Response Feedback: A stereotype consists of oversimplified beliefs about a certain group of people. There are, for instance, common stereotypes about old people, young people, males, and females. Examples include, "Young men are reckless," and "Old women are scolds." (Ch. 15/SNA Warmup)

By comparing networks at a group level, we're able to determine ______________ differences which allow different networks to performance better than others. structural dyadic social familial

Correct structural (SNA Quiz)

Which of the following is not a common characteristic of successful control systems? flexible realistic subjective strategic and results-oriented encouragement of self-control

Correct subjective Response Feedback: Successful control systems have a number of common characteristics: (1) They are strategic and results oriented. (2) They are timely, accurate, and objective. (3) They are realistic, positive, and understandable, and they encourage self-control. (4) They are flexible. (Ch. 16 Quiz)

With SMART goals only a few goals should be chosen, and they should be results-oriented, that ________. support the company's diversity plan support the organization's vision keep employees happy align with the beliefs of the local community meet low cost goals

Correct support the organization's vision Response Feedback: A SMART goal is one that is Specific, Measurable, Attainable, Results-oriented, and has Target dates. Whenever possible, goals should be achievable. With SMART Goals only a few goals should be chosen—say, five for any work unit. And they should be results-oriented—they should support the organization's vision. (Ch. 5 Quiz)

A(n) ________ role is behavior that concentrates on getting the team's work done. maintenance administrative performance production task

Correct task Response Feedback: A task role, or task-oriented role, consists of behavior that concentrates on getting the team's tasks done. (Ch. 13 Quiz)

Of the following, which is not a core job characteristic? task significance teamwork skill variety task identity autonomy

Correct teamwork Response Feedback: The five core job characteristics are skill variety, task identity, task significance, autonomy, and feedback. (Ch. 12/13 Warmup)

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. This is an example of a(n) ________ advancement. technological demographical social and political economic market

Correct technological Response Feedback: Forces for change that originate outside the organization include demographic characteristics, market changes, technological advancements, and social and political pressures. This plastic cork machine is an example of a technological advancement. (Ch. 9/10 Warmup)

The vertical hierarchy is also known as ________. the X-Y chart an upward graph the chain of command the corporate steps the network structure

Correct the chain of command Response Feedback: The vertical hierarchy is also known as the chain of command. (Ch. 8 Quiz)

Communication is ________. a process involving only the sender, message, and receiver speaking or writing so that another is able to comprehend the meaning the combined activities of speaking and listening the transfer of information and understanding from one person to another interpretation of messages sent via any media

Correct the transfer of information and understanding from one person to another Response Feedback: Communication is the transfer of information and understanding from one person to another. (Ch. 15/SNA Warmup)

Individuals are said to be cooperating when ________. they have a sense of togetherness and unity they have ceased to be competitive with one another and prefer harmony they have reciprocal faith in others' intentions and behaviors their motivation comes from a desire to please a supervisor or the seeking of a tangible reward their efforts are systematically integrated to achieve a collective objective

Correct their efforts are systematically integrated to achieve a collective objective Response Feedback: Unlike other animals (such as chimpanzees and monkeys), humans are able to build bigger and better tools by sharing knowledge and learning from one another, or in short, by cooperating. Individuals are said to be cooperating when their efforts are systematically integrated to achieve a collective objective. (Ch. 13 Quiz)

Strategic, tactical, and operational are the ________. levels of diversity three levels of marketing three levels of planning phases of the environment strategic levels

Correct three levels of planning Response Feedback: The order of planning is strategic, tactical, then operational. (Ch. 5/16 Warmup)

Which of the following is not a reason to enforce norms? to emphasize the group's important values to help individuals avoid embarrassing situations to create a written document of behavioral guidelines for new employees to help the group survive to clarify role expectations

Correct to create a written document of behavioral guidelines for new employees Response Feedback: Norms tend to be enforced by group or team members for four reasons: to help the group survive, to clarify role expectations, to help individuals avoid embarrassing situations, and to emphasize the group's important values and identity. (Ch. 12/13 Warmup)

Which of the following is appropriate for workplace e-mail? trimming of the sender's e-mail when replying jokes complicated topics sensitive personal issues informality and grammar errors

Correct trimming of the sender's e-mail when replying Response Feedback: Tips for better e-mail handling include the following: (1) Treat all e-mail as confidential. Supervisors may legally read employee e-mail. (2) Be careful with jokes and informality. (3) Avoid sloppiness, but avoid criticizing others' sloppiness. (4) When replying, quote only the relevant portion. Edit long e-mail messages you've received down to the relevant paragraph and put your response immediately following. (5) Not every topic belongs on e-mail. (Ch. 15 Quiz)

Which of the following is not considered an essential consideration in building a group into an effective team? size trust cooperation cohesiveness unanimity

Correct unanimity Response Feedback: The most essential considerations in building a group into an effective team are (1) cooperation, (2) trust, and (3) cohesiveness. These are followed by (4) performance goals and feedback, (5) motivation through mutual accountability, (6) size, (7) roles, (8) norms, and (9) awareness of groupthink. (Ch. 12/13 Warmup)

In considering the staffing an organization might need in the future, human resource managers should ________. hire 10% more people than were needed last year to cover possible growth focus efforts on replacing those who retire or resign assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, so defer planning understand the organization's vision and strategy and hire to support them assume that the organization will not change much

Correct understand the organization's vision and strategy and hire to support them Response Feedback: Better than assuming the status quo is to assume the organization will change. Thus, you need to understand the organization's vision and strategic plan so that the proper people can be hired to meet the future strategies and work. (Ch. 9 Quiz)

The grapevine is ________. a horizontal communication channel slower than formal channels almost wholly inaccurate a morale enhancer used by employees when threatened or insecure

Correct used by employees when threatened or insecure Response Feedback: The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor. Research shows that the grapevine is (1) faster than formal channels, (2) about 75% accurate, and (3) used by employees when they are insecure, threatened, or faced with organizational change. Gossip can be notoriously misleading and a great reducer of morale in a dysfunctional company. (Ch. 15 Quiz)

Rita is on a team that consists of members who interact by computer network to collaborate on project. She is on a(n) ________. virtual team quality improvement team self-managed team remote team e-team

Correct virtual team Response Feedback: On a virtual team, members interact by computer network to collaborate on projects. (Ch. 13 Quiz)

Says one authority, strategic planning should communicate not only general goals about growth and profits but also ________. ways to achieve them ways to increase organizational synergy how to pay for them methods related to MBO how to increase market share

Correct ways to achieve them Response Feedback: "Strategic planning requires visionary and directional thinking," says one authority. It should communicate not only general goals about growth and profits but also ways to achieve them. (Ch. 5 Quiz)

A strong tie in social network analysis is someone you just met a distant relative who you know knows who you know

Correct who you know (SNA Quiz)

Which of the following is not a way to encourage innovation? implementing effective reward systems. supporting innovation with investments of time and money. creating a culture that celebrates failure. withholding raises and promotions when innovation attempts don't work out. reinforcing experimentation.

Correct withholding raises and promotions when innovation attempts don't work out. Response Feedback: Organizations have to develop ways to make innovation happen, including providing the right culture, the appropriate resources, and the correct reward system. People should not be punished when their attempts to innovate don't work out or else they won't attempt new projects in the future. (Ch. 9/10 Warmup)

Look at network graphs in SNA Chapter Quiz

Look at network graphs in SNA Chapter Quiz (SNA Quiz)

As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ________ role. disseminator bargainer decisional leadership interpersonal

decisional Response Feedback: In their decisional roles, managers use information to make decisions to solve problems or take advantage of opportunities. The four decision-making roles are entrepreneur, disturbance handler, resource allocator, and negotiator. (Ch. 1 Quiz)

In order, the steps of the strategic-management process are ________. determine the strategy; carry out the strategic plans establish the mission and vision; assess the current reality; conduct a trend analysis; maintain the feedback loop establish the mission; maintain strategic control; formulate the grand strategy; implement the strategy establish the vision; develop a mission statement; formulate the grand strategy; implement the strategy; maintain the feedback loop establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control

establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control Response Feedback: The steps of the strategic-management process are establishing the mission and vision, assessing the current reality, formulating the grand strategy, implementing the strategy, and maintaining strategic control and the feedback loop (see Figure 6.1). (Ch. 6 Warmup)

Globalization is the trend ________. of the world economy adding more independent markets of the world economy becoming a less dependent system toward one world economy and banking system of the world economy toward becoming a more interdependent system toward one world language and culture

Correct of the world economy toward becoming a more interdependent system Response Feedback: Globalization is the trend of the world economy toward becoming a more interdependent system. (Ch. 3/4 Warmup)

The process by which a company compares its performance with that of high-performing organizations is known as ________. contingency planning trend analysis a vision plan benchmarking a managerial pact

Correct benchmarking Response Feedback: Benchmarking is a process by which a company compares its performance with that of high-performing organizations. (Ch. 6 Quiz)

An organization's internal stakeholders consist of ________. board of directors, employees, suppliers board of directors, customers, owners customers, families of employees, employees board of directors, employees, owners competitors, the community, suppliers

Correct board of directors, employees, owners Response Feedback: The internal stakeholders consist of employees, owners, and the board of directors. (Ch. 3/4 Warmup)

Which kind of organization is most likely to try to exert too much control? decentralized employee-driven bureaucratic matrix market

Correct bureaucratic Response Feedback: Some organizations, particularly bureaucratic ones, try to exert too much control. They may try to regulate employee behavior in everything from dress code to coffee breaks. Allowing employees too little discretion for analysis and interpretation may lead to employee frustration. (Ch. 5/16 Warmup)

Brenda, the district manager for Beautiful Florist, told the store managers in her district that she needs the sales goals for next year. A new manager, Paula, said, "I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically, in each category, how much you plan on selling." Brenda's request for a specific answer is an example of a ________. focal point general objective target date SMART goal simplistic goal

Correct SMART goal Response Feedback: Whenever possible, goals should be measurable, or quantifiable. Some goals such as those concerned with improving quality, are not precisely quantifiable. In that case, something on the order of "Improve the quality of customer relations by instituting 10 follow-up telephone calls every week" will do. You can certainly quantify how many follow-up phone calls were made. (Ch. 5 Quiz)

Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend's actions and avoid bad publicity for the firm, an example of ________. a social audit a whistle-blower corporate governance an ethical dilemma a synergy factor

Correct an ethical dilemma Response Feedback: An ethical dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization, but that is unethical or even illegal. (Ch. 3/4 Warmup)

Ethnocentric managers believe that their native country, culture, language, and behavior ________. are hurtful to others need to be changed are outdated are superior to all others are equal to all other cultures

Correct are superior to all others Response Feedback: Ethnocentric managers believe that their native country, culture, language, and behavior are superior to all others. Ethnocentric managers tend to believe that they can export the managers and practices of their home countries to anywhere in the world and that they will be more capable and reliable than the native managers. (Ch. 3/4 Warmup)

Patricia, the manager of Prime Health Club, was telling her new trainer that "I have many decisions to make in a day, and as the club manager, during the course of a week, I have to give orders to most of the 35 employees. Then there is my budget and the club resources, which I oversee." Patricia's right to make decisions, give orders, and utilize resources is known as ________. work specialization power responsibility authority delegation

Correct authority Response Feedback: Authority refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources. (Ch. 8 Warmup)

Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ________. place workers in any task available, focusing on their interests and not their abilities carefully select workers according to their abilities and give workers training reduce training, but increase MBO reduce the use of scientific principles in planning work methods increase diversity and MBO

Correct carefully select workers according to their abilities and give workers training Response Feedback: Taylor believed that managers could eliminate soldiering by applying four principles of science: (1) evaluate a task by scientifically studying each part of the task (not use old rule-of-thumb methods); (2) carefully select workers with the right abilities for the task; (3) give workers the training and incentives to do the task with the proper work methods; and (4) use scientific principles to plan the work methods and ease the way for workers to do their jobs. (Ch. 2 Quiz)

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ________ through the organization. move outward into the community move upward change significantly cascade down become less refined and more generalized

Correct cascade down Response Feedback: MBO works by cascading objectives down through the organization; that is, objectives are structured in a unified hierarchy, becoming more specific at lower levels of the organization. (Ch. 5 Quiz)

In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ________. turtles sleeping giants cash cows dogs sleepers

Correct cash cows Response Feedback: In the BCG matrix, cash cows have slow growth but high market share, and income from them often finances stars and question marks. (Ch. 6 Quiz)

The American economy consists of a complex combination of organizations and variables, such as countless companies differing in size and what they market, current events, and markets such as housing. All of these independent factors often behave as a single unit based on events and economic news, and respond to the environment and affect the stock market. This is an example of ________. contingency theory a market web a closed market system complexity theory behavioral theory

Correct complexity theory Response Feedback: The systems viewpoint has led to the development of complexity theory, the study of how order and pattern arise from very complicated, apparently chaotic systems. Complexity theory recognizes that all complex systems are networks of many interdependent parts that interact with each other according to certain simple rules. (Ch. 2 Quiz)

Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a ________ perspective. behavioral qualitative historical contemporary classical

Correct contemporary Response Feedback: The contemporary perspective includes three viewpoints: systems, contingency, and quality management: the systems viewpoint sees organizations as a system, either open or closed, with inputs, outputs, transformation processes, and feedback. The contingency viewpoint emphasizes that a manager's approach should vary according to the individual and environmental situation. The quality-management viewpoint has two traditional approaches: quality control, the strategy for minimizing errors by managing each stage of production, and quality assurance, which focuses on the performance of workers, urging employees to strive for zero defects. (Ch. 2 Quiz)

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint. flexibility contingency systems behavioral scientific

Correct contingency Response Feedback: The contingency viewpoint emphasizes that a manager's approach should vary according to, or be contingent on, the individual and the environmental situation. Thus, the manager who assesses a particular situation and decides what to do is using a contingency viewpoint. (Ch. 2 Quiz)

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by ________. increasing organization synergy and diversity receiving feedback, and, if needed, making new plans improving future plans, and, if needed, cutting costs correcting deviations in the plan being carried out or improving future plans researching ways to plan better and increasing profits

Correct correcting deviations in the plan being carried out or improving future plans Response Feedback: The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely by correcting deviations in the plan being carried out or by improving future plans. (Ch. 5 Quiz)

Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, who offer a larger line of products and focus on broader markets. Mountain Rescue Incorporated is pursuing a ________ strategy. narrow cost-focus focused-differentiation differentiation cost-leadership

Correct cost-focus Response Feedback: The cost-focus strategy is to keep the costs, and hence prices, of a product or service below those of competitors and to target a narrow market. (Ch. 6 Quiz)

Important decisions are made by middle-level and supervisory-level managers with ________. higher-management influence decentralized authority focused power upper authority centralized authority

Correct decentralized authority Response Feedback: With decentralized authority, important decisions are made by middle-level and supervisory-level managers. (Ch. 8 Warmup)

Management science stresses the use of rational, science-based techniques and mathematical models to improve ________. cost-cutting and planning decision making and goal setting sales and customer relationships synergy decision making and strategic planning

Correct decision making and strategic planning Response Feedback: Management science stresses the use of rational, science-based techniques and mathematical models to improve decision making and strategic planning. (Ch. 1/2 Warmup)

The primary reason for an organization to adopt planning and strategic management is to ________. encourage new ideas develop MBO increase organization diversity provide direction and momentum develop a sustainable competitive advantage

Correct develop a sustainable competitive advantage Response Feedback: An organization should adopt planning and strategic management for three reasons: They can (1) provide direction and momentum, (2) encourage new ideas, and above all (3) develop a sustainable competitive advantage. (Ch. 5/16 Warmup)

A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) ________ system. differential rate wide wage increasing wage merited pay scale

Correct differential rate Response Feedback: Taylor, the father of scientific management, suggested employers institute a differential rate system, in which more efficient workers earned higher wages. (Ch. 2 Quiz)

When an organization operates several businesses to spread the risk, such as a landscaping company that offers not only landscaping services but also lawn care, snow removal, and other services, that business is utilizing a ________ strategy. differentiation diversification multiservice focused-differentiation diversity

Correct diversification Response Feedback: A diversification strategy means operating several businesses to spread the risk. A grocery store sells food, toiletries, pharmaceuticals, cards, flowers, and often more. (Ch. 6 Quiz)

The macroenvironment includes these forces: ________. diversity, microenvironment, sociocultural, demographic, political-legal economic, technological, sociocultural, demographic, political-legal, international economic, technological, sociocultural, diversity international, demographic, diversity, family, culture, technology globalism, technological, sociocultural, demographic, microenvironment

Correct economic, technological, sociocultural, demographic, political-legal, international Response Feedback: Beyond the task environment is the general environment, or macroenvironment, which includes six forces: economic, technological, sociocultural, demographic, political-legal, and international. (Ch. 6 Quiz)

The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ________. scientific management behavioral management MBO the quality-management viewpoint evidence-based management

Correct evidence-based management Response Feedback: Evidence-based management is based on three truths: there are few really new ideas, true is better than new, and doing well usually dominates. (Ch. 1/2 Warmup)

Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ________. dumping importing exporting countermarketing bartering

Correct exporting Response Feedback: When exporting, a company produces goods domestically and sells them outside the country. (Ch. 3/4 Warmup)

When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ________. quality control feedback outcry input Big Data

Correct feedback Response Feedback: Feedback is information about the reaction of the environment to the outputs that affects the inputs. Are the customers buying or not buying the product? (Ch. 2 Quiz)

A specific commitment to achieve a measurable result within a stated period of time is a ________. business plan goal supervisory objective vision norm

Correct goal Response Feedback: A goal is a specific commitment to achieve a measurable result within a stated period of time. (Ch. 5 Quiz)

Productivity equals ________. labor, capital, energy, and materials, divided by goods and services produced labor, energy, and capital, divided by goods, services, and materials goods and services produced, divided by labor, capital, energy, and materials energy and materials, divided by labor and capital goods and services and energy and materials, divided by labor and capital produced

Correct goods and services produced, divided by labor, capital, energy, and materials Response Feedback: Productivity is defined by the formula of outputs divided by inputs for a specified period of time. Outputs are all the goods and services produced. Inputs are not only labor but also capital, materials, and energy. (Ch. 5/16 Warmup)

The multiplier effect states that a manager's influence on the organization ________. also results in large consequences for employees' families can result in many types of company diversity can have great and continual cost implications is felt repeatedly for many days has implications far beyond the results that can be achieved by one person acting alone

Correct has implications far beyond the results that can be achieved by one person acting alone Response Feedback: In being a manager you have a multiplier effect: your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone. (Ch. 1 Quiz)

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests, is reflected by the ________ approach to deciding ethical dilemmas. group utilitarian moral-rights justice individual

Correct individual Response Feedback: Ethical behavior in the individual approach is guided by what will result in the individual's best long-term interests, which ultimately are in everyone's self-interest. The assumption here is that you will act ethically in the short run to avoid others harming you in the long run. (Ch. 3/4 Warmup)

When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ________. low tolerance for ambiguity external locus of control inside opportunity exit strategy internal locus of control

Correct internal locus of control Response Feedback: Internal locus of control is the belief that you control your own destiny, that external forces will have little influence. (Ch. 1 Quiz)

A(n) ________ budget projects what an organization will create in goods and services, what financial resources are needed, and what income is expected. operating expense cash flow cash revenue

Correct operating Response Feedback: An operating budget projects what an organization will create in goods or services, what financial resources are needed, and what income is expected. (Ch. 5/16 Warmup)

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function? monitoring staffing delegating leading implementing

Correct leading Response Feedback: Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. The various groups involved often have different needs and wants, so an essential part of leadership is resolving conflicts. (Ch. 1 Quiz)

Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) ________ organization. learning customer-focused 360-degree evolving focused

Correct learning Response Feedback: A learning organization is an organization that actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. It can acquire knowledge by devoting significant resources to training. Transferring knowledge can be improved by reducing barriers to information sharing. (Ch. 2 Quiz)

Research suggests that when writing out and achieving a person's biggest goals, it is important to ________. keep plans and goals private make a general plan, which embeds your intentions firmly in your memory make a concrete plan and break goals into manageable bites make a concrete plan and avoid social support avoid specific goals because it increases stress

Correct make a concrete plan and break goals into manageable bites Response Feedback: Research suggests the advice for writing out and achieving a person's biggest goals are to (1) make a concrete plan, (2) break your goals into manageable bites, (3) put something of value on the line, (4) bundle your temptations or rewards to your efforts, and (5) seek social support. (Ch. 5/16 Warmup)

The classical viewpoint of management emphasized ways to ________. manage work more efficiently build more synergy increase diversity vary according to the environment include MBO

Correct manage work more efficiently Response Feedback: The classical viewpoint emphasized finding ways to manage work more efficiently. (Ch. 2 Quiz)

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions; this is an example of ________. behavioral science goal management scientific management statistical management management science

Correct management science Response Feedback: Management science focuses on using mathematics to aid in problem solving and decision making, such as aiding in product ordering and scheduling decisions. (Ch. 2 Quiz)

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ________. vision planning entrepreneuring developing synergy delegating managing

Correct managing Response Feedback: Management is defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources. (Ch. 1/2 Warmup)

Two of the primary challenges facing managers today are ________. managing employee issues and maintaining good records managing ethical dilemmas and decreasing diversity managing union and financial issues managing the effects of globalization and information technology managing the lack of information and union problems

Correct managing the effects of globalization and information technology Response Feedback: Seven challenges face any manager. You need to manage for competitive advantage. You need to manage for diversity in race, ethnicity, gender, and so on. You need to manage for the effects of globalization and of information technology. You need to manage to maintain ethical standards, and manage for sustainability. Finally, you need to manage for the achievement for your own happiness and life goals. (Ch. 1 Quiz)

Tactical control is performed mainly by ________. the CEO top managers team leaders first-level managers middle managers

Correct middle managers Response Feedback: Tactical control is done mainly by middle managers, those with such titles as "division head," "plant manager," and "branch sales manager." (Ch. 5/16 Warmup)

Elite Coffee and Bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ________. belief statement management pledge mission statement code of ethics goals pact

Correct mission statement Response Feedback: A mission statement expresses the purpose of the organization. Whether the organization is for-profit or nonprofit, the mission statement identifies the goods or services the organization provides and will provide. Sometimes it also gives the reasons for providing them (to make a profit or to achieve humanitarian goals, for example). (Ch. 5 Quiz)

Who are our customers? What are our major products or services? In what geographic areas do we compete? These are all questions that are answered in a good ________. mission statement vision statement management belief statement value pact code of ethics

Correct mission statement Response Feedback: Good mission statements should answer these questions: 1. Who are our customers? 2. What are our major products or services? 3. In what geographic areas do we compete? 4. What is our basic technology? 5. What is our commitment to economic objectives? 6. What are our basic beliefs, values, aspirations, and philosophical priorities? 7. What are our major strengths and competitive advantages? 8. What are our public responsibilities, and what image do we wish to project? 9. What is our attitude toward our employees? (See Table 6.1.) (Ch. 6 Quiz)

Free trade is the ________. movement of products between countries without political or economic obstruction policy of cost-free exchange of goods bartering of goods or services locally or globally movement of customers between nations that do not have trade embargoes bartering or sale of goods without taxes

Correct movement of products between countries without political or economic obstruction Response Feedback: Free trade is the movement of goods and services among nations without political or economic obstruction. (Ch. 3/4 Warmup)

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles, so that when delivery drivers are pulling packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. This precise method of loading a truck is known is a(n) ________. rule policy industry standard procedure norm

Correct procedure Response Feedback: A procedure (or standard operating procedure) is a standing plan that outlines the response to particular problems or circumstances. For example, White Castle specifies exactly how a hamburger should be dressed, including the order in which the mustard, ketchup, and pickles are applied. (Ch. 5 Quiz)

Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach ________. builds a strong family-type culture emphasizes diversity is an effective synergy-building approach provides clues to the meaning of your managers' decisions is an effective cost-reduction tool

Correct provides clues to the meaning of your managers' decisions Response Feedback: Studying management theory provides understanding of the present, a guide to action, a source of new ideas, clues to the meaning of your managers' decisions, and clues to the meaning of outside events. (Ch. 1/2 Warmup)

Standards are best measured when they are ________. quantifiable efficient ethical narrow broad

Correct quantifiable Response Feedback: A control standard, or performance standard, or simply standard, is the desired performance level for a given goal. Standards may be narrow or broad, and they can be set for almost anything, although they are best measured when they can be made quantifiable. (Ch. 5/16 Warmup)

Those who study management will understand how to ________. relate to their managers and deal with organizations from the outside counsel workers on personal and family issues relate to coworkers and deal with technology better manage money sell their product

Correct relate to their managers and deal with organizations from the outside Response Feedback: A few of the payoffs of studying management as a discipline include understanding how to deal with organizations from the outside, understanding how to relate to your supervisors and coworkers, and understanding how to manage yourself in the workplace. (Ch. 1/2 Warmup)

Local communities are stakeholders of organizations because communities ________. rely on the products the companies produce rely on the tax base from companies, and their employee payrolls, to thrive wish to join forces with organizations to create strategic alliances need the publicity of national organizations enjoy the changes that progress tends to bring

Correct rely on the tax base from companies, and their employee payrolls, to thrive Response Feedback: Local communities are obviously important stakeholders. Schools and municipal governments rely on the organization for their tax base. Families and merchants depend on its employee payroll for their livelihoods. In addition, everyone from the United Way to the Little League may rely on it for some financial support. (Ch. 3/4 Warmup)

A standing plan that designates specific required action is a(n) ________. rule procedure industry standard policy certified procedure

Correct rule Response Feedback: A rule is a standing plan that designates specific required action. (Ch. 5/16 Warmup)

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ________. management science the Hawthorne effect scientific management synergy behaviorism

Correct scientific management Response Feedback: Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers. (Ch. 1/2 Warmup)

The rarest and most precious resource in business according to Fortune magazine is ________. workers and managers healthy workers skilled and effective managers quality, low-cost equipment financial capital

Correct skilled and effective managers Response Feedback: Exceptional managers are in high demand. "The scarcest, most valuable resource in business is no longer financial capital," says a Fortune article. "It's talent. If you doubt that, just watch how hard companies are battling for the best people.... Talent of every type is in short supply, but the greatest shortage of all is skilled, effective managers." (Ch. 1 Quiz)

Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ________ performance. financial, diversity, environmental social, effectiveness, financial marketing, profit, efficiency social, environmental, financial social, synergy, diversity

Correct social, environmental, financial Response Feedback: The triple bottom line—representing people, planet, and profit (the 3 Ps)—measures an organization's social, environmental, and financial performance. (Ch. 3/4 Warmup)

Americans driving less and young people having less interest in cars are examples of trends in society known as ________ forces. diversity political financial legal sociocultural

Correct sociocultural Response Feedback: Sociocultural forces are influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization. (Ch. 6 Quiz)

Alana, the children's department manager at Shoe Mart, has eight employees in her department, and all of them report directly to her. The eight employees who report directly to Alana are her ________. span of direction span of control management depth area of responsibility hierarchy of authority

Correct span of control Response Feedback: The span of control, or span of management, refers to the number of people reporting directly to a given manager. (Ch. 8 Warmup)

Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) ________. business plan strategic goal tactical goal management guideline operational goal

Correct strategic goal Response Feedback: Strategic goals are set by and for top management and focus on objectives for the organization as a whole. (Ch. 5/16 Warmup)

To provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage are reasons why an organization should adopt ________. an aggressive cost-cutting plan a positive synergy agenda a strong business plan strategic management and strategic planning a diversity policy

Correct strategic management and strategic planning Response Feedback: An organization should adopt strategic management and strategic planning for three reasons: They can (1) provide direction and momentum, (2) encourage new ideas, and above all (3) develop a sustainable competitive advantage. (Ch. 6 Warmup)

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. This philosophy is known as ________. natural ethics sustainability environmental stimulation enviroethics green values

Correct sustainability Response Feedback: Sustainability is defined as economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs. (Ch. 1 Quiz)

The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ________. system input-output structure process structure stepped process

Correct system Response Feedback: A system is a set of interrelated parts that operate together to achieve a common purpose, even when it does not work well. (Ch. 1/2 Warmup)

In an organization, division of labor is ________. the common purpose which unifies employees an organizational structure with few or no levels of middle management a structure where employees report to no more than one manager the coordination of individual efforts into a group or organization-wide effort the arrangement of having discrete parts of a task done by different people

Correct the arrangement of having discrete parts of a task done by different people Response Feedback: Division of labor, also known as work specialization, is the arrangement of having discrete parts of a task done by different people. (Ch. 8 Warmup)

One way to think of management is ________. the science of synergy efficiency in motion the science of helping people the art of getting things done through people the science of accomplishing things

Correct the art of getting things done through people Response Feedback: Management, said one pioneer of management ideas, is "the art of getting things done through people." (Ch. 1/2 Warmup)

A nation's culture is ________. a favorable trading agreement toward other nations the shared set of beliefs, values, knowledge, and patterns of behavior common to its people its constitution and written codes of behavior the laws that are accepted as good morally by most of the citizens a shared set of business traditions common to the nation

Correct the shared set of beliefs, values, knowledge, and patterns of behavior common to its people Response Feedback: A nation's culture is the shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people. (Ch. 3/4 Warmup)

Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are ________. threats of government paperwork and tax increases, bargaining power of suppliers, and competitive rivalries threats of new entrants and bargaining power of buyers and suppliers threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries bargaining power of suppliers threats of substitute products and services and competitive rivalries

Correct threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries Response Feedback: Strategic-management expert Michael Porter suggested in his Porter's model for industry analysis that business-level strategies originate in five primary competitive forces in the firm's environment: (1) threats of new entrants, (2) bargaining power of suppliers, (3) bargaining power of buyers, (4) threats of substitute products or services, and (5) rivalry among competitors. (Ch. 6 Warmup)

Tom and his family have developed a successful business selling rich, organic compost material to other farmers in his area. Recently ABC Seed, a national seed company, has been marketing a chemical fertilizer to his customers that is less expensive than Tom's product. ABC's efforts are an example of ________ in Porter's model for industry analysis. buyers' negotiating influence threats of new ideas power of the suppliers competitive rivalry among competitors threats of substitute products and services

Correct threats of substitute products and services Response Feedback: In an example of the threats of substitute products or services, oil companies might worry that Brazil is close to becoming energy self-sufficient because it is able to meet its growing demand for vehicle fuel by substituting ethanol derived from sugarcane for petroleum. (Ch. 6 Quiz)

Mark, vice president of human resources at Executive Corporation, is a(n) ________ level manager. middle first-line upper team leader board

Correct upper Response Feedback: An organization's top managers tend to have titles such as "chief executive officer (CEO)," "chief operating officer (COO)," "president," and "senior vice president." (Ch. 1 Quiz)

Is it appropriate for the organization and for the times? Does it set standards of excellence and reflect high ideals? Is it ambitious? These are all questions that are answered in a good ________. vision statement management belief statement code of ethics belief agreement mission statement

Correct vision statement Response Feedback: Good vision statements should answer these questions: 1. Is it appropriate for the organization and for the times? 2. Does it set standards of excellence and reflect high ideals? 3. Does it clarify purpose and direction? 4. Does it inspire enthusiasm and encourage commitment? 5. Is it well articulated and easily understood? 6. Does it reflect the uniqueness of the organization, its distinctive competence, what it stands for, what it's able to achieve? 7. Is it ambitious? (Ch. 6 Warmup)