MGMT 391-Chapter 12

17) Creativity is enhanced when people are able to take a fresh look at even the most familiar things. This is known as A) divergent thinking. B)creativity heuristics. C)domain-relevant skills.D) productive forgetting.

A) divergent thinking

7) Although different companies have different organizational cultures, in all companies organizational culture serves each of the following vital functions, except A) it illustrates tangible outcomes for people who comply. B) it clarifies and reinforces standards of behavior. C) it provides a sense of identity for members. D) it generates commitment to the organization'ʹs mission.

A) it illustrates tangible outcomes for people who comply

5) An organization'ʹs dominant culture A) reflects the core values that generally are shared throughout the organization. B) flows from the values and personality of the organization'ʹs founder. C) reinforces the organizations assumptions and core values and ensures that they are perpetuated over time. D) overwhelms the organization'ʹs stakeholders, both internal and external.

A) reflects the core values that generally are shared throughout the organization

21) For Gnik Pharmaceuticals to be successful in the competitive drug-development industry, it must continue to boost the creativity of its scientists. Which of the following activities is most likely to encourage research creativity? A) Restricting each scientist to a specific task to encourage heightened concentration B) Enhancing the degree to which tasks are intrinsically interesting C) Closely monitoring each scientist'ʹs progress D) Assigning challenging creative goals for each scientist

B) Enhancing the degree to which tasks are intrinsically interesting

6) Which of the following is true about an organization with a strong culture? A) Very little time is spent communicating the organization'ʹs values and beliefs. B) Prospective employees are closely screened for fit with values. C) There are many subcultures within the organization. D) There is no need for a written creed or statement of values.

B) Prospective employees are closely screened for fit with values.

13) What is the role of stories and legends in an organization'ʹs culture? A) They are the special language that defines the culture. B) They illustrate key aspects of the organization'ʹs culture. C) They reinforce the organization'ʹs hierarchical structure. D) They invoke a longing for the "ʺgood old days."ʺ

B) They illustrate key aspects of the organization's culture.

24) To promote innovation management one should A) remove all time constraints to discourage a sense of urgency. B) carefully linkgoals to the corporate mission, but not so specific that they are restrictive. C) make it clearly understood that people who fail to produce will be replaced. D) implement a generous compensation system that directly rewards one'ʹs contributions to achieving the goals.

B) carefully linkgoals to the corporate mission, but not so specific that they are restrictive.

11) Organizations that are identified as having an adhocracy culture emphasize A) stability and attention to what'ʹs going on inside the organization. B) flexibility while paying attention to the external environment. C) hierarchical control and attention to the external environment. D) adaptation to change while focusing on the needs of the employees.

B) flexibility while paying attention to the external environment

8) Government agencies, which tend to have an internal focus and emphasizes stability and control, are classified as having a(n) A) adhocracy culture. B) hierarchy culture. C) autocracy culture. D) clan culture.

B) hierarchy culture.

9) General Electric is described as having a ________ culture that emphasizes competitiveness and productivity while taking a very hard-driving, results-oriented approach to getting things done. A) bottom-line B) market C) discretionary D) hierarchy

B) market

20) Having creative coworkers raises an employee'ʹs level of creativity when A) rewards are closely linked to creative output. B)the employees are not closely monitored. C) the coworkers closely inspect each others'ʹ work. D) compensation is tied to effort and not necessarily results.

B)the employees are not closely monitored.

4) Which of the following is NOT a characteristic of a healthy organizational culture? A) Commitment to doing things well B) Ongoing collaboration and integration between units C) Integrity is questioned as a normal part of work D) Mistakes are tolerated

C) Integrity is questioned as a normal part of work

14) The trustees of a small New England college, which had traditionally recruited its students from the local community, decided to diversify their student body by recruiting both nationally and internationally. What is the likely effect of this change on the college'ʹs culture? A) The students and faculty will embrace the change. B) The students will become even more closely knit. C) The college'ʹs culture can be expected to change significantly. D) There will be a loss of cultural symbols and jargon.

C) The college's culture can be expected to change significantly.

3) McKenzie quit her job claiming that the organization had a toxic culture. To what was she referring? A) The working environment was unsafe. B) The work was monotonous. C) The employees did not feel valued. D) The firm was filing for bankruptcy protection.

C) The employees did not feel valued

23) The type of innovation that continues to improve an existing service or product, and has a minor impact on existing business, is called A) radical innovation. B) disruptive innovation. C) sustaining innovation. D) end-user innovation.

C) sustaining innovation

12) A family-owned restaurant has many photos of the owners'ʹ children displayed throughout the dining rooms. These ________ communicate the firm'ʹs values of family, friendliness, and continuity. A) ceremonies B) "ʺstatements of principle"ʺ C) symbols D) cultural icons

C) symbols

22) Innovation is defined as A) the process by which novel and useful ideas are produced. B) the development of new products and services to meet consumer needs. C) the successful implementation of creative ideas. D) the readiness and ability to change with the times.

C) the successful implementation of creative ideas.

18) Amanda'ʹs team leader determined that she had the necessary skills to be creative. However, this alone was not sufficient for her to succeed in a creative environment. She also needed intrinsic task motivation, which refers to A) Amanda being able to cooperate with others and sharing the credit for outcomes. B) responding to failure with increased commitment. C) working because she found it to be interesting, engaging, or positively challenging. D) being able to think outside-the-box

C) working because she found it to be interesting, engaging, or positively challenging

19) Which personality variable is most closely related to creativity? A) Extraversion B) Introversion C) Neuroticism D) Openness to experience

D) Openness to experience

10) A small high-tech startup company, where management is highly informal and employees govern themselves, would be classified as having a ________ culture. A) adhocracy B) innovative C) discretionary D) clan

D) clan

1) Just as people have unique personalities that distinguish them from others, each organization has a unique A) structure. B) credo. C) society. D) culture.

D) culture.

16) The specific skills and abilities that an employee possesses which are necessary to perform certain tasks are called A) intrinsic qualifications. B) productivity skills. C) personal aptitude. D) domain-relevant skills.

D) domain-relevant skills.

25) The first step in the organizational innovation process is A) setting the stage. B) producing the ideas. C) assessing the outcome. D) setting the agenda.

D) setting the agenda.

2) The term "ʺorganizational culture"ʺ refers to the A) set of rules, procedures and structures that make an organization unique. B) interpersonal network linking the organizational members together. C) collection of individuals and personalities who exist in an organization. D) shared beliefs, expectations, and core values of people in an organization.

D) shared beliefs, expectations, and core values of people in an organization.

15) In organizational behavior, creativity is defined as A) the introduction of new products to the market. B) designing the system of authority and responsibility for members. C) forming task forces and think tanks to investigate new trends. D) the process by which individuals or teams produce novel and useful ideas.

D) the process by which individuals or teams produce novel and useful ideas.