MGMT 404 Test C: 7-9 (Chapter 7)

Social Contextual Learning

Is informal and peer-to-peer and occurs spontaneously on as-needed basis.

The use of technology to enhance and extend employees' abilities to work together regardless of their geographic proximity is known as _________

Distance learning

The type of training that refers to instruction and delivery of training by computer through the Internet or the web is known as __________.

E-Learning

Group building methods are employee training methods designed to ____________.

Enhance the effectiveness of a team

It permits companies to track employee accomplishments during training.

FALSE

T/F Online learning methods typically include all the possible features that facilitate learning.

FALSE

T/F Online training that repurposes an ineffective training program will result in effective training.

FALSE

T/F Presentation methods provide a better learning environment and transfer of training than do the hands-on methods.

FALSE

T/F Compared to other training methods, OJT training needs more investment in time or money for materials, the trainer's salary, or instructional design

FALSE: OJT is an attractive method b/c compared to other methods, it needs LESS investment in time or money for....... Managers or peers who are job-knowledge experts are used as instructors.

Which of the following training methods focuses on individual as well as team learning?

Group building methods

The first step in developing behavior modeling training programs is to ____________.

Identify the tasks that are not being adequately performed due to lack of behavior or skill

Social Competency Development

Improves a person's specific job-related competencies through interaction with others.

Identify an accurate statement about role plays.

In role plays, outcomes are dependent on the emotional reactions of the other trainees.

What is a feature of learner control?

It allows learners to assimilate information without being physically present.

Identify an accurate statement about needs assessments of e-learning.

It attempts to understand the skills that employees require for e-learning.

Identify an attribute of an electronic performance support system (EPSS)

It contains all the software required to support the work of individuals.

Identify an accurate statement about adventure learning.

It develops skills related to group effectiveness.

Which of the following statements is true about adventure learning?

It facilitates interpersonal interactions among trainees.

How has technology influenced employee training?

It has allowed employees to pick out the type of media that they seek to use during training.

Which of the following is true of a behavior modeling session?

It involves an introduction, preparation of skill and its development, and planning of the application.

Identify a feature of mobile learning.

It is not limited by geographical constraints.

Identify an accurate statement about OJT

It motivates trainees to work as they use actual tools and equipment on the training.

What effect does technology have on employee training?

It permits companies to track employee accomplishments during training.

Sara, the CEO of YMZ Nanotechnology Inc., decides to use a learning approach that combines face-to-face instruction and online instruction to train new employees. To increase the effectiveness of this approach, she should ensure that _____.

It provides learners with a dedicated learning environment.

Identify a disadvantage of the lecture method of training.

It tends to inhibit learning and transfer of training due to lack of trainee involvement and feedback.

Identify a requirement of effective online learning environments.

Learners must be able to direct the order in which they are taught.

Guided Contextual Learning

Occurs on the job and during the performance of work through formal training activities.

Which of the following is a research result regarding the effectiveness of online learning in comparison with that of face-to-face classroom learning?

Online learning is better than face-to-face classroom learning when learners are able to practice the learning content and receive feedback.

Guided competency development

Online lectures

Identify a feature of an effective learning environment.

Organizations must allow trainees time and space to learn.

An iterative process in which initial design ideas are proposed and provided in rough form in an online working prototype is known as

Rapid Prototyping

Shared media

Refers to audio or video such as YouTube (Subscribe to PewdiePie) that can be accessed and shared with others.

Asynchronous Communication

Refers to non-real-time interactions.

Microblog

Refers to software tools such as Twitter (X) that enable communications in short bursts of text, links, and multimedia.

Scenario-based training

Requires team members to learn in a realistic context during training.

Coordination Training

Requires team members to share information and decision-making responsibilities to optimize team performance.

Cross-Training

Requires team members to understand and practice each other's skills so that they can replace a member leaving the team.

Guided Contextual Learning

Simulations

Which of the following training methods allows trainees to see the impact of their decision in an artificial, risk-free environment and is used to teach production and process skills as well as management and interpersonal skills?

Simulations

Social contextual learning

Social Media

Successful OJT training is based on the principles of ___________

Social learning theory

Which of the following is a recommendation for ensuring that online training maximizes the benefits of learner control?

Training programs should teach learners how to transfer training content to unexpected situations.

Behavior modeling teaches key behavior to trainees through ____________ _____________, which occurs when a trainee sees a model receiving reinforcement for using certain behaviors.

Vicarious Reinforcement

A ____________ ______________ refers to using a computer and the internet to distribute instructor-led training to geographically dispersed employees.

Virtual classroom

A characteristic of distance learning is two-way communications between people through the use of ____________.

Web-conferencing software

Blog

Webpage where an author posts entries and readers often can comment.

At which point in case development for employee training should a trainer consider how a case exercise will be conducted?

When determining the media to use to present the case.

Business games that are used to ensure learning and transfer of training should ______.

be realistic to enhance meaningfulness of the game

An accurate statement about a lecture as a presentation method is that it _____________.

can be used to deliver a consistent message.

Kleverson Design Inc. uses online instruction instead of face-to-face classroom instruction to train its employees. To create an effective learning environment, the company should ______.

give trainees control, including the opportunity to skip sections or modules

Kleverson Design Inc. uses online instruction instead of face-to-face classroom instruction to train its employees. To create an effective learning environment, the company should _____.

give trainees control, including the opportunity to skip sections or modules.

Massive open online courses are characterized by their _____________.

high amount of learners.

According to research, behavior modeling is an effective technique to teach ______ skills to trainees.

interpersonal and computer

A characteristic of a learning management system (LMS) is that ______________.

it allows learners to get in touch with topic experts.

Presentation methods are methods that ________________.

requires trainees to be passive recipients of information.

Business games are similar to ____________ as they can be used to train employees for jobs that are risky and costly

simulations

Wiki

A website that allows many users to create, edit, and update content and shared knowledge.

According to the 70-20-10 model of learning, which of the following factors tend to increase the likelihood of learning in training?

1. Active Involvement of trainees in the learning process 2. Meaningful and Practical content

Steps involved in action learning, in order of occurence.

1. Identifying the sponsors of action learning 2. Identifying the problem or issue 3. Identifying and selecting a group who can address the problem. 4. Identifying coaches who can help a group reframe the problem.

In the context of employee training, identify the advantages of augmented reality (AR).

1. It can be used for on-the-job support. 2. It is helpful for demonstrating to employees what they should do rather than just telling them.

Identify the principles of effective online learning.

1. Learners must be given an outline of the training program. 2. The course content should be displayed in an orderly manner.

Identify the true statements about machine learning.

1. Machine learning involves systems that learn by applying algorithms to data to identify user trends. 2. Machine learning can be utilized to develop a personalized and customized learning experience for trainees.

Identify the predominant methods used to present modeling displays.

1. Online Videos 2. DVDs

In the context of group building training methods, identify the requirements for a successful experiential training program.

1. The program needs to be associated with a specific business problem. 2. The program should be linked to changes in employee attitudes, behaviors, and other business results.

Identify the true statements about the key behaviors that are used in behavior modeling training programs.

1. They are behaviors that are necessary to complete a task. 2. They are typically performed in a specific order for a task to be completed.

Which of the following are true of simulation learning games?

1. They make learners feel like they are part of a distinct environment. 2. They can provide learners with a three-dimensional educational experience.

What do trainee employees do in group building methods?

1. They share ideas and experiences. 2. They get to know their own strengths and weaknesses and those of their colleagues.

Identify the true statements about video as an audiovisual technique for training.

1. Video is generally used in conjunction with lectures to show trainees real-life experiences and examples. 2. Video is useful in improving communication skills and for illustrating how procedures should be followed.

The typical duration of an apprenticeship program can range from ______ years.

2 to 6 years

70-20-10 Model of Learning

70--On the Job 20--Coaching and mentoring 10--Formal classroom instruction

Which of the following group building training methods requires teams to work on solving an actual problem and holding them responsible for carrying out the plan to solve the problem?

Action learning

Which of the following is true of online learning?

Allows learners to choose the pace at which they seek to learn.

Synchronous Communication

Allows trainers, experts, and learners to interact with each other live and in real time.

Which of the following training methods is a work-study method with the benefits of both classroom and OJT.

Apprenticeship

In the context of employee training, __________ __________ allows trainees to see the physical world around them but their view includes virtual media.

Augmented Reality

_______________ refers to the number of bytes and bits (information) that can travel between computers per second

Bandwidth

__________________ ___________________ provides trainees with the opportunity to practice the key behaviors demonstrated by a model.

Behavior Modeling

________________ learning combines online learning, face-to-face instruction, and other methods for distributing learning content and instruction

Blended (learning)

Which of the following training methods requires trainees to make decisions after analyzing the collected information?

Business games

How has technology allowed learning to become a more dynamic process?

By allowing for greater interaction between learners and the training material.

Identify a training method that assumes that learning through a process of discovery helps employees recall and apply knowledge and skills on job.

Case study

______________ refer to AI systems that create an automated personalized conversation with human users.

Chatbots

Social competency development

Coaching

What must happen for online learning to be effective?

Collaborative learning tools should be utilized to assist trainees during the learning process.

Which of the following is true of adaptive learning?

Course content is adjusted to suit the needs of individual learners.

Identify the method of learning that allows trainers to teach trainees through spoken words and is primarily based on one-way communication.

Lectures

Which of the following is an advantage of massive open online courses (MOOCs)?

Make learning an interactive and learner-controlled process.

In behavior modeling, the key behaviors that trainees will practice to cultivate the same set of behaviors are provided by the __________ ___________.

Modeling Display

Identify an advantage of online learning, or e-learning.

Multiple forms of media can be used to improve the learning experience.

Which of the following is a type of the lecture method of presentation that involves two or more speakers presenting information and asking questions to the audience?

Panels

Which of the following learning methods includes lectures and audiovisual techniques?

Presentation methods

T/F According to former participants, adventure learning facilitates a better understanding of themselves and their interactions with coworkers.

TRUE

T/F Application planning requires trainees to identify and write specific situations in which the learned key behaviors should be used.

TRUE: Application planning may also involve preparing trainees to deal with situational factors that may inhibit their use of the key behaviors.

Team Training: Behavior

Team members must accomplish their objectives by performing actions that allow them to communicate, coordinate, adapt, and complete complex tasks.

Team Training: Attitudes

Team members must have beliefs about the task and feelings toward each other that allow them to accomplish their objectives.

Team Training: Knowledge

Team members must have memory structures that help them perform effectively in new situations.

Which of the following types of the lecture method of presentation involves two or more trainers presenting multiple topics or different views on the same topic?

Team teaching

Identify an accurate statement about a typical business game.

The game is intended to demonstrate application of a behavior, skill, or knowledge.

Identify an accurate statement about hands-on training.

These methods help trainees understand how skills and behaviors can be transferred on the job.

Which of the following is true of blogs?

They can be beneficial for learners to evaluate the course content.