MGMT 4305 Chapter 6

Which of the following statements about 360-degree evaluation is NOT true?

360-degree feedback gathers evaluations from many sources but not from the person receiving the evaluation.

All of the following is true about collaborating conflict style EXCEPT:

Conflict is resolved quickly.

Which of the following is typically NOT a mentor?

Immediate managers.

Which of the following is a component of checking understanding?

Paying attention.

Negotiating

The ____ conflict style user attempts to resolve the conflict through assertive, give-and-take concessions.

Listening

___ is the process of giving the speaker your undivided attention.

The BCF model describes a conflict in terms of:

behavior, consequences, and feelings.

Before sending a message, planning should take place, including:

determining what the goal of the message is and who should receive the message.

Feedback should generally be given as soon as possible:

with appropriate flexibility.