MGMT 436 Final

understand effective knowledge sharing practices

Chapter 5, page 230

T or F: Conference type seating is most appropriate when training involves small group discussions.

False

T or F: Online instruction is more effective than classroom instruction for teaching procedural knowledge.

False

_____ allow companies to track the number of employees who have completed courses.

Learning management systems (LMSs)

Which of the following is not characteristic of case studies?

They allow trainees to act out skills.

Which of the following statements is true of lesson plans?

They include the sequence of activities that will be conducted and identify administrative details.

Front-line supervisors are likely most concerned with which training outcomes?

behavior and skill-based outcomes

Explicit knowledge _____.

can be managed by a knowledge management system

Which of the following technologies refers to artificial-intelligence (AI) systems that create an automated, personalized conversation with human users?

chatbots

The use of simulations has been limited by their _____.

high development costs

Curricula differ from courses in that curricula _____.

include broader learning objectives

how can managers support training initiatives?

pg 224

formative vs. summative evaluation

pg 245/246 A formative evaluation is conducted while a program is being developed to determine if modifications are needed. A summative evaluation is conducted after the program has been implemented to determine if goals have been met.

what are the different training outcomes?

pg 248 table 6.1? reactions learning or cognitive behavior and skill-based affective results return on investment ROI

understand appropriate training outcomes

pg 255 Training outcomes: measures to evaluate training effectiveness

Jane has been a trainer for many years. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees. Her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

self-fulling prophecy

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?

support network

Which of the following refers to trainers, experts, and learners interacting with each other live and in real time?

synchronous communication

To create a positive online learning experience, _____.

there should be prompts to promote self-regulation

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

feeling learners

what is needed in choosing a training method?

week 9 slide 58 pg 313 lectures A variety of considerations should be taken into account The learning outcome (which is most important) The learning environment Transfer of training considerations Cost Overall effectiveness

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Which of the following statements is most true of on-the-job training (OJT)?

Skills learned through OJT are easily transferred to the job.

what is big data?

pg 276 week 11 slide 50 Big data refer to complex datasets compiled across different systems, including marketing, sales, HR, finance, accounting, customer service, and operations Three dimensions characterize big data volume variety velocity Big data help make decisions about human capital based on data, rather than intuition and conventional wisdom Big data can be used to: evaluate the effectiveness of programs determine their impact on business results develop predictive models for forecasting training needs, course enrollments, and outcomes

Understand the 70:20:10 model

pg 291 week 9 slide 19 70 percent of learning derives from job-related experiences 20 percent of learning derives from interactions with others 10 percent of learning derives from formal educational events trainers rely on this model for designing or choosing training methods that will be included in courses and programs

how has technology impacted training and development?

pg 325-332 or week 10 slide 10 Employees have greater control over when and where they receive training Employees have greater access to knowledge and expert systems The use of avatars, virtual reality, and simulations make training "real" Employees can choose the media they like best The administration of training can be conducted electronically Training accomplishments can be easily monitored Training can be easily delivered to trainees Digital collaboration can be synchronous or asynchronous Synchronous communication refers to trainers, experts, and learners interacting live and in real time Asynchronous communication refers to non-real time interactions—learners access information and resources when they desire them

how do you create a positive online learning experience?

pg 339 table 8.6- principles for creating a positive online learning experience

what are the benefits and drawbacks of incorporating social media into training?

pg 344 Provide links to resources such as webinars, videos, and articles related to new learning content Help determine future training needs and issues by using tagging capabilities Reinforce and sustain learning Use as a coaching and mentoring tool Link learners before, during, and after a formal training event Engage Gen Xers and Millennials Provide content before a face-to-face learning event Link learners and build communities of learning before, during, and after training Share and create videos Allow multiple learners to edit documents at the same time Help learners identify who has the expertise they need and gain access to subject matter experts Identify who has expertise they need or who knows someone who has it

what are the benefits and drawbacks of simulations?

pg 348 week 10 slide 35 advantages There is no need for a centralized training location There is meaningful and engaging content They provide a consistent message They can safely put employees in situations that would otherwise be dangerous They can yield positive outcomes in a shorter amount of time limitations High development costs Absence of human contact Difficulty for first-time users May not be taken seriously by all learners

what is a branching story type of simulation?

pg 349 week 10 slide 34 trainees are presented with a situation and asked to make a choice or decision trainees progress through the simulation on the basis of their decisions

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

The use of social media as a learning tool may be ineffective in a company that _____.

requires centralized decision making

_____ best prepares team members to step in and take the place of a member who may temporarily leave the team.

Cross training

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences.

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only/control group designs.

Difference between near and far transfer

Near transfer refers to applying learned capabilities exactly as taught in training Near Transfer Use standardized procedures, processes, and checklists Provide explanations for any differences between training and work tasks Encourage trainees to focus only on important differences between training tasks and work tasks Explain why the procedure should be performed exactly Far transfer refers to applying learned capabilities to a work environment that is not identical to training Far transfer Teach general concepts, broad principles, and key behaviors Focus on general principles that apply to a number of situations Provide a list of prompts and questions to help trigger self-reflection and questions

Which of the following statements is true of technology's influence on training and learning?

New technology gives employees greater control of their own learning.

_____ refers to the ease with which training outcomes can be collected.

Practicality

It is estimated that 15% of organizations collect data on which of the following training outcomes?

ROI

_____ is (are) likely to be the easiest training outcome to measure.

Reactions

_____ refers to directly translating an instructor-led, face-to-face training program to an online format.

Repurposing

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

Trainees are categorized into detractors, permissives, and promotors.

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

Evaluation designs without pre-test or comparison groups are most appropriate when _____.

a company is only interested in whether trainees have achieved a certain proficiency level

T or F: According to the 70-20-10 model, approximately 20 percent of learning occurs through formal classroom experiences.

false

The first and the most important step in choosing a training method is to identify the _____.

learning objective

Which of the following is a presentation method of training?

lecture

which training method is best for different budget constraints?

on the job training (pg 296) or lectures (pg 294) ?

In training, the greatest level of support that a manager can provide is to _____.

participate in training as an instructor

In the context of the Myers-Briggs Type Indicator (MBTI), _____ types thrive in flexible learning environments in which they are stimulated by new and exciting ideas. Such individuals like to "go with the flow" and are receptive to new opportunities.

perceiving

understand cross training

pg 311 cross-training has team members understand and practice each other's skills so that members are prepared to step in and take the place of a member who may temporarily or permanently leave the team

what is a concept map?

week 7 slide 15 pg 208 A concept map can be used for organizing and presenting knowledge Includes concepts shown in boxes, with relationships between concepts indicated by connecting lines

what features are necessary to make microlearning effective?

week 7 slide 32 Engages trainees by including activities that get the trainee involved such as games and reflection Uses videos, checklists, diagrams, or visuals to provide trainees with new and meaningful content Trainees practice using scenarios or other activities Trainees can access and reference content back on the job Trainees can choose when and what to learn Quizzes are used to measure what trainees have learned

Suppose you would like to a train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?

adventure learning

Which of the following involves assisting a certified tradesperson at a work site?

an apprenticeship

Which of the following requires the least amount of participation from trainees?

audiovisual instruction

In a(n) _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation.

branching story

which situation is best to use case studies, role plays, lecture and discussion or adventure learning?

case studies pg 302 In-depth scenario on how employees or an organization dealt with a difficult situation Trainees are required to analyze and critique the actions taken, indicate appropriate actions, and suggest what should have been done differently Individuals learn through a process of discovery Advantages useful for developing intellectual skills engaging for learners Disadvantages trainees must be highly motivated and have a degree of expertise recommendations are merely hypothetical role play pg 305 Require trainees take on a role, such as a manager or disgruntled employee, and explore what is involved in the role Often included in programs focused on the development of interpersonal skills Advantages allow trainees to practice skills trainees are engaged Disadvantages trainees may not always take role playing seriously scenarios may not be realistic lecture pg 294 week 9 slide 25 Lectures may have different formats Standard lecture—trainer speaks and trainees listen Team teaching—two or more trainers present Guest speakers Panel—multiple speakers present and ask questions Student presentations—groups of trainees present Advantages relatively inexpensive and efficient for large groups useful when the instructor is the main knowledge holder Disadvantages passive potentially weak connection to the work environment adventure learning pg 308 Method aimed at developing teamwork, leadership skills, and self-awareness Activities range from highly strenuous and challenging ones, such as mountain climbing, to less challenging ones, such as rope courses Exercises must be related to a specific learning objective Advantages trainees interact and build relationships can be self-enlightening and invigorating Disadvantages potential physical harm costly not all trainees may be motivated

T or F: Behavior modeling is more appropriate for teaching factual information than interpersonal skills.

false