mgmt

Collectivistic cultures are those in which

people tend to have strong bonds to their groups, and group membership forms a person's self-identity.

Research on the interactionist perspective suggests

people who fit into their organization tend to be more satisfied with their jobs.

Research on job characteristics indicates that

people who have a high growth need tend to expect their jobs to help them build new skills.

According to ERG theory, if an individual is frustrated in the growth opportunities of their job,

they may regress to either relatedness or existence needs.

Empathy is to agreeableness as sociability is to

extraversion

A famous study examined how different aspects of the work environment, such as lighting, the timing of breaks, and the length of the workday, impacted worker productivity. As this was conducted gathering survey data from real workers at an operational plant, it is an example of

field study.

Predictive analytics is used in organizational behavior research to

focus on what is likely to happen.

According to Maslow, an example of physiological needs may be satisfied by

food.

is against the law for a company in the U.S. to

force employees to participate in a religious activity.

Reasoning abilities, verbal and numerical skills, analytical skills, and intelligence are all

general mental abilities

reasoning abilities, verbal and numerical skills, analytical skills, and intelligence are all

general mental abilities.

Organizational behavior may be analyzed at different levels of analysis. Studying how a manager's personality affects departmental effectiveness is an example of which level of analysis?

group

Companies in cultures high in uncertainty avoidance tend to

have written employment contracts for employees.

Taylor complains to their friends every Friday night about the stresses and hassles of their job. Each week they tells their friends they are going to leave their company even though they have been working there for over five years. Taylor is likely to be

high in extraversion.

Marlene routinely volunteers to organize the company holiday party and summer picnic. Marlene demonstrates a high level of

organizational citizenship behaviors.

A term for all of a person's relatively stable feelings, thoughts, and behavioral patterns is

personality

Laura takes a personality survey and finds she strongly exhibits the trait of agreeableness. Laura can be described as

pleasant, tolerant, sensitive, and kind.

lindsey administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100, and notes that the scores are fairly consistent. In other words, the test is

reliable

Learning and reviewing information multiple times over a longer period of time is a learning technique known as

repetition.

An applicant-matching software program would indicate which personality trait would provide the best person-organization fit with a Wall Street investment firm?

risk-taking

High power distance cultures tend to

view an unequal distribution of power as relatively acceptable.

Marshall was unhappy that he didn't get a raise, so he quit and found a better paying job. This illustrates the concept of

voluntary turnover.

By using a combination of oral and visual modes in a workplace presentation, the audience

will more likely have their preferences met.

One explanation for the 15% earnings gap between men and women in the U.S. is that

women are underrepresented in high-paying occupations.

Research indicates that Millennials tend to value

work-life balance.

"Asians are more talented in math than other ethnic groups" is an example of a

stereotype.

Which employee is most likely to report experiencing felt empowerment at work?

Adam uses his judgment to approve the customer's refund.

What is an advantage of job rotation?

All of the above

What federal law was extended in 2020 by the Supreme Court to provide employment protections to lesbian, gay, and transgender individuals?

Civil Rights Act of 1964

___________ is a terminal value.

Inner harmony

Scraping personal data about employees from social media and using them in organizational decision making

Introduces data privacy concerns.

Frederick Taylor's work led to a fundamental change in management philosophy. Which statement describes this change?

It paved the way for today's automation and standardization.

Based on employment statistics, age diversity at work will continue growing. Thus, findings from research examining age diversity will become increasingly useful in managing the workforce. Which statement about those research findings is accurate?

Older workers display higher levels of citizenship behaviors.

Boeing decides to lay off some of its IT workers, and instead have the same services provided by Dell. This is an example of:

Outsourcing

According to research, which statement regarding race diversity in the American workplace is correct?

Overt discrimination against ethnic minorities still occurs in many U.S. workplaces.

Negative affective people experience more

nervousness and anxiety

When an ethical climate exists at a firm, studies suggest people are

. less likely to want to leave the firm.

Marisol always seems to know who to talk to in her organization to get things done. When her immediate supervisor seemed less than enthusiastic about her proposal, she made sure to mention it to the manager in another department who shared it with his boss. Marisol was just approached about implementing her proposal. Marisol seems to have

. a proactive personality.

Dominic tells his boss that a member of his team, Brianna, is having trouble keeping up with her spreadsheet because women just aren't as good at math. This is an example of a

. a stereotype

When Andres asked his favorite professor for a personal reference letter, the professor wrote, "Andres is very curious and has many original thoughts. He is a bright young man with a creative flair." Andres exhibits the personality trait of

. openness

What is a hygiene factor according to Herzberg's theory of motivation?

. salary

Demographic traits make up a part of

. surface-level diversity

How could a firm best satisfy an employee's safety needs?

Create a job security clause in the employment contract.

Which statement regarding SMART goals is correct?

Effective goals tend to be aggressive.

Which statement is true about empowerment?

Employees who are nervous about empowerment may also worry about the increased responsibility.

Zoe and Zane are graphic designers at Highland Lithographics. Both have the same job description and were hired at about the same time. Earlier this month, Zoe found out that Zane makes $15.00 an hour while she makes $12.00. What theory of motivation best explains why Zoe went to her boss to complain about the pay disparity and try to get a raise?

Equity theory

What does recent research on motivation suggest?

Ethical behavior is learned behavior.

Which statement regarding performance incentives is accurate?

Gainsharing programs can be successful if the payout formula is generous and employees can participate in the management of the company.

Which recommendation might you give to a friend regarding ways to deal with late coworkers?

Reward timeliness by verbally recognizing those who arrive on time.

What is an advantage to job specialization?

Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower.

Employees with which personality trait are most likely to experience high job satisfaction?

Those who are strong in agreeableness

Gender discrimination is prohibited by which law?

Title VII of the Civil Rights Ac

Santiago wants to thoroughly understand the issues that created the severe economic straits Boeing currently finds itself experiencing. He should consider what kind of a research study?

a case study

A culture that values maintaining good relationships, caring for the weak and quality of life is most likely a

a feminine (nurturing) culture

The interactionist perspective suggests behavior is

a function of the person and the situation interacting with each other.

the interactionist perspective suggests behavior is

a function of the person and the situation interacting with each other.

A faultline is

an attribute along which a group is split into subgroups

A mid-sized manufacturing company produced one thousand component assemblies in July of this year, far exceeding the previous record of 843 assemblies. One week later, the firm had grills brought on site and employees were treated to a steak luncheon. The steak grill-out is an example of

an award.

A hospital wanted to determine whether a wellness program that focused on walking to enhance employee health would cut down on employees' use of health benefits. Employees in the Accounting Department were invited to participate and received a $25 gift card for taking part in the program. Employees in the Laboratory Department did not participate in the program. Health benefits data were examined for both departments. This scenario represents which type of research study?

an experimental field study

1 out of 1 points Individuals with an internal locus of control

believe that what happens to them is their own doing.

When trying to memorize your nine digit social security number, you probably memorized it in small groups such as 999-32-1990. This is an example of:

chunking

To improve overall performance management, in addition to performance appraisals, a company should

conduct frequent one-on-one meetings.

People with which personality traits are most likely to exhibit citizenship behaviors?

conscientious and agreeable

When dealing with unethical behavior overseas, businesses must

consider ethical context.

When reinforcers follow all examples of positive behavior, you are using a ___________ of reinforcement.

continuous schedule

Maslow's theory of motivation suggests

employee needs are ordered

The Age Discrimination in Employment Act prohibits discrimination against

employees age 40 or older.

How a company manages your data and respects your privacy is a(n) ___________ decision.

ethical

Companies may systematically track employee work attitudes through

exit interviews

Job enlargement involves

expanding the tasks performed by employees to add more variety.

Xavier is the quarterback of his college football team. The team was 10-0, but lost this week after what Xavier says was a very bad call by the referee. You can't remember Xavier ever saying anything about how the referees called any game, but he is very vocal about this call. You talk to other players on the team and they complain about the referee's call also. Given what you know about the referee's call, Xavier is using

external attribution.

When an incomplete figure appears on a sheet of paper, we can discern the entire figure because we

extrapolate from the information available to us

Which condition contributes most to the effectiveness of goal setting?

goal commitment

A position high in autonomy allows an employee to

have freedom to decide how to perform their tasks.

Camila sees herself as a good person and a good employee. She is confident about her capabilities and derives great satisfaction from doing her job well. Based on what we know, we can say that Camila has

high self-esteem.

The simple premise of Maslow's hierarchy of needs theory is

human beings have needs that are hierarchically ranked.

An example of extinction is

ignoring a coworker who is telling dirty jokes.

What is the best example of an instrumental value?

imaginative

Research on motivation in different cultures indicates that

in industrialized nations, satisfaction with esteem needs was a more powerful motivator than satisfaction of physiological or security needs.

Research reveals that ___________ is necessary to make diversity an advantage for organizations.

inclusion

The purpose of employee feedback is to

inform people how effective they are being at work.

If you say to yourself, "As soon as I finish reading this chapter in my textbook, I am going to play Guitar Hero for an hour," this specific goal has motivated you because

it has energized you to keep going until you have accomplished the goal.

Which work elements are the most highly correlated to job performance?

job engagement and job satisfaction

When an organization moves employees from job to job at regular intervals, they are practicing

job rotation.

What is a common downside to goal setting?

learning decreases

In an employment review, adequate notice refers to

letting employees know what criteria are used in appraisal.

What is designated as a psychological state in Hackman and Oldham's job characteristics model?

meaningfulness

Performance is a function of the interaction between

motivation, ability, and environment.

Alderfer's existence needs correspond to Maslow's

safety needs.

An accounting firm ensures that the candidate pool for its new graduate program is diverse by recruiting at both public and private colleges and universities throughout 10 states, and posting information on multiple social media sites. This describes which type of affirmative action program?

targeted recruitment

in expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

Research on relationships at work indicates

the development of a trust-based relationship with the manager is positively related to job attitudes.

Organizational commitment refers to

the emotional attachment people have toward the company they work for.

Skill variety refers to

the extent to which the job requires a person to utilize multiple high-level skills.

In the workplace, motivation refers to

the intention of achieving a goal, leading to goal-directed behavior.

Research indicates that the most important determinant of ethical behavior in an organization is

the leadership commitment to ethical behavior.

Internal attribution attributes someone's behavior to

their specific characteristics.

Dale reads an unusually excellent report on a new engineering process for his firm and is surprised to find out the author is a young female engineer rather than one of the senior male engineer who normally writes reports. This is

unconscious bias

Praising the employee occasionally when the person shows up on time is an example of a(n) ___________ of reinforcement.

variable ratio

What aspect of Big Data refers to its scale or scope?

volume

The degree to which a person successfully fulfills the factors included in the job description is called

job performance.

When an organization headquartered in the United States sends its accounting work to China, it is participating in

offshoring

Which statement about exit interviews is true?

An exit interview should be conducted by a second level manager for best results.

What strategy supports working effectively with an individual with a high level of negative affectivity?

Ask them for specific examples of what the problem is.

Which culture is most likely to be categorized as one in which people define themselves as individuals, and form looser ties with their groups?

Australia

Priya is planning on an international business career following graduation. She is meeting with a career counselor to ensure that she is preparing herself as fully as possible. What advice will the counselor likely offer her?

Be proactive in developing a strong social support network.

The similarity-attraction phenomenon may explain which of the following?

Having women on selection committees tend to increase the number of women who are hired.

Which statement regarding individual differences and ethics is true?

How we make attributions in a given situation will determine how we respond to others' actions.

Which statement regarding cultural diversity and ethics is correct?

In a study, American subjects viewed environmental damage as more ethical than their Korean or Indian counterparts.

Which statement about collectivists and individualists is accurate?

In collectivistic societies, family bonds are highly influential in people's daily lives.

Which statement accurately reflects a concern regarding monitoring employees in the workplace?

Monitoring employees can increase ethical compliance but may create a culture of mistrust.

Which statement about personality traits is true?

People who are critical of themselves tend to experience less job satisfaction.

Which of the following is NOT related to greater recall of information?

Studying intensively a short time before an exam

A workgroup has three Caucasian males who are new employees and three Black females who have been with the firm an average of 15 years. How would you categorize the likely faultline in this group?

There will be a strong faultline in the group

Which statement is accurate regarding disciplining employees?

Unfair punishment may not change unwanted behavior.

Which statement about values is true?

Values are developed early in life and remain stable over a lifetime.

According to Rokeach, which statement is accurate about values?

Values are hierarchically ordered.

Which statement regarding age and turnover is accurate?

Younger individuals have an easier time, overall, leaving a job than older individuals.

Which strategy is most likely to enhance happiness at work?

knowing yourself and what you want from the job

Research conducted outside the workplace and performed under very controlled conditions is called a

lab study

When it comes to learning styles, the text recommends that you

learn and practice adapting to multiple styles.

when a team comprises mostly negative affective people, there tends to be

less cooperation among members

Which factor has a low correlation to job satisfaction?

level of pay

Amar took geometry in high school but did not use this knowledge for years. During an internship in college, he needed geometry to solve a problem and found that he remembered how to apply the various formulas. In this situation, Amar was relying on

long-term memory.

Markus keeps saying to his boss, "I'm really concerned that I won't be able to lead the project team. I just haven't done this before. Maybe you should ask someone else." Markus seems to have

low self-efficacy.

Attitude surveys conducted by companies produce more useful information if

management is perceived as credible by employees.

which element is related to lower levels of organizational commitment?

negative affective disposition

Shanice and her coworkers just walked out of the office where they delivered a mock commercial for a proposed client's cereal. Shanice says to her co-presenters, "I'm so sorry I messed up during the presentation. I really did not mean to put up the slide with last year's cereal box on it instead of the one for this year. I know we won't get the account now, and it's all my fault." Shanice is exhibiting

self-effacement bia

Our first interaction with individuals makes us aware of

surface-level diversity.