MGMT Ch. 1, 2, 3, & 5 DAFT

Management involves a set of expected behaviors that are divided into conceptual categories. The roles of entrepreneur, negotiator, and disturbance handler fall into which conceptual category? Informational Interpersonal General Decisional

Decisional

Which of the following statements best describes the attitudes of an old-style manager? Employees will exercise self-direction and self-control when given the opportunity. Employees will contribute to organizational goals when given the opportunity. Managers should tap into employee creativity and mind power. Most people wish to avoid responsibility, have little ambition, and want security.

Employees will contribute to organizational goals when given the opportunity.

Which of the following statements best describes the attitudes of a new-style manager? Most people must be coerced or threatened with punishment to get them to put forth effort. External control and the threat of punishment are not the only way to bring about effort. Most employees wish to avoid responsibility. Most people dislike work.

External control and the threat of punishment are not the only way to bring about effort.

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees. True False

False

As a company, New Gadgets is committed to training employees to monitor and correct themselves and work together to solve any problems that occurred on the production line. After employees completed their training, a major production problem occurred that delayed numerous customer orders. When considering this scenario in terms of the controlling function, which of the following groups is responsible in this situation? Trainers, because they failed to teach effectively Trainers and employees, because they failed to address the process of making corrections and carry it out successfully Managers, because ultimate responsibility for control still rests with managers Employees, because they did not adequately learn monitoring and correcting procedures

Managers, because ultimate responsibility for control still rests with managers

Caelan is working on establishing metrics and standards by which to evaluate employee performance within a community free health clinic. Which of the following is Caelan most likely to discover in this task? The intangible nature of metrics for determining success in nonprofits also makes it more difficult to evaluate employee performance. The metrics for employee performance are no different than they would be within a large corporation or small business. Metrics based on the bottom line are the most universal and appropriate standard for evaluating employee performance. None of these answers is correct.

The intangible nature of metrics for determining success in nonprofits also makes it more difficult to evaluate employee performance.

Because most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling, Mintzberg found which of the following to be true? The majority of executives' activities, including phone calls and emails, need to be carefully scheduled. Technology, such as e-mail, text messaging, smartphones, tablets, and laptops, has significantly relaxed the pace of the demand on managers' time. Unexpected disturbances can be reduced by careful scheduling of managerial activities. The majority of executives' meetings and other contacts are ad hoc.

The majority of executives' meetings and other contacts are ad hoc.

Which of the following statements is not characteristic of new-style managers? They invite employees to participate in organizational decisions. They have a high level of trust in their employees. They supervise their employees closely. They harness the wisdom of employees

They supervise their employees closely.

Mighty Leaf Tea Company and Bigelow Tea are ________________ restaurants and cafeterias, providing tea in attractive display options that these retail establishments then use to sell tea to their customers. a. suppliers to b. internal to c. competitors of d. technology of

a. suppliers to

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use? a.Competitive intelligence b.Consumer trend analysis c.Sales mix analysis d.Marketing tactics

a.Competitive intelligence

In the context of ethics, which of the following sets of parameters constitutes the triple bottom line that is used to measure an organization's sustainability performance? a.People, planet, and profit b.Model, machine, and market c.Customers, investors, and employees d.Mission, plan, and action

a.People, planet, and profit

Which of the following scenarios represents an ethical dilemma? a.Source PX outsourcing production to a third world country where no rules against child labor exist b.EarthGuard Inc. dealing with the sale of lands that belong to the state and are publicly owned c.Asmaria importing wheat from another country that has surplus grain production and export-friendly laws d.Athiya pledging her eyes and kidneys for donation after her death

a.Source PX outsourcing production to a third world country where no rules against child labor exist

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture? a.The company is expressing its key corporate value with a slogan. b.The company is conveying the value of its employees with a story. c.The company is using a ceremonial demonstration of its values. d.The company is illustrating its heroes with strong company values.

a.The company is expressing its key corporate value with a slogan.

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company? a.They can ensure that work procedures and reward systems reinforce the cultural vision. b.They can provide close supervision to ensure that all employees work toward company goals. c.They can add their own perspectives to fresh ideas brought in by employees. d.They can pair employees to ensure a competitive-thinking process.

a.They can ensure that work procedures and reward systems reinforce the cultural vision.

Akika Corporation started as a small firm and has grown substantially in the past decade. Its interests span from electronics to real estate and aviation. Akika's board of directors have now decided to create independent business units for and categorize the actions performed under each domain. Each business unit will have distinct roles and responsibilities. Which of the 14 principles of Fayol does this exemplify? a.Unity of direction b.Unity of command c.Scalar chain d.Division of work

a.Unity of direction

The _____ states that management principles are not universal and that managers learn them by experiencing a large number of case problem situations. a.contingency view b.Fifth Discipline c.universalist view d.systems thinking perspective

a.contingency view

In the context of the external environment of an organization, the task environment: a.includes the sectors that conduct day-to-day transactions with the organization. b.affects organizations indirectly and eventually. c.is composed of current employees, management, and especially corporate culture. d.is formed by the interaction among a community of organizations.

a.includes the sectors that conduct day-to-day transactions with the organization.

A _________ is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values. a. sales pitch b. ceremony c. feedback d. profit celebration

b. ceremony

The 2008 global financial crisis hit Greece especially hard, and that country's debt crisis, which was still ongoing seven years later and threatened the European Union, is part of the_________________of companies around the world, including in the United States. a. legal-political dimension b. international dimension c. sociocultural dimension d. technological dimension

b. international dimension

Which of the following statements is true of a bossless work environment? a.Employee engagement is nonessential for a bossless workplace. b.Accountability is to the customer and the team rather than to a manager. c.Bossless organizations have reduced work flexibility. d.Bossless organizations have no need for employee training.

b.Accountability is to the customer and the team rather than to a manager.

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture? a.The managers at Jelly Legs Entertainment focus on creating a caring, family-like atmosphere in their organization. b.Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs. c.Hoover Mechanics has a culture that supports a methodical and orderly way of doing things. d.The culture at Canton Inc. values competitiveness, personal initiative, and willingness to work long hours to achieve results.

b.Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

Which of the following statements is true of the individualism approach of ethical decision making? a.It contends that people have the right to speak freely. b.It is easily misinterpreted to support immediate self-gain. c.In theory, it does not ultimately serve the greater good. d.It is highly popular in the group-oriented society of today.

b.It is easily misinterpreted to support immediate self-gain.

Digitoll is a digital content company with offices in four cities across the world. Recently, Digitoll began using Sammer, an enterprise service, that allows employees to connect with each other. The use of this service has enabled a sense of community within Digitoll by facilitating communication, collaboration, and knowledge sharing. Identify the management approach used by Digitoll. a.Relational dialectics b.Social business c.Systems thinking d.Cultivation analysis

b.Social business

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France? a.Starbucks did not consider its competitors when opening stores throughout France. b.Starbucks did not factor in the international dimension of the external environment. c.Starbucks did not look at the technological dimension that would affect French society. d.Starbucks did not have a strong supply chain that is essential for the delivery of its goods.

b.Starbucks did not factor in the international dimension of the external environment.

Online dating Web sites such as eHarmony and Match.com sift through huge amounts of information to compare millions of people across hundreds of different variables and make matches for users in a matter of minutes, sending new matches out on a daily basis. This is an example of: a.sales promotion. b.big data analytics. c.consumer awareness. d.product orientation.

b.big data analytics.

The Gantt chart, a bar graph that measures planned and completed work along each stage of production by time elapsed, is a tool developed and used in the _____ approach of the classical perspective of management thinking. a.bureaucratic organizations b.scientific management c.administrative principles d.behavioral sciences

b.scientific management

Kathy is a manager at a bicycle manufacturing firm. She oversees the functioning of six different departments. The top management of the firm decides to combine two of the six departments and modify the roles of the employees in the new department. However, Kathy is uncomfortable with the modifications and believes that these changes can have a huge impact on the functioning of the other departments. In this case, Kathy's beliefs are consistent with the concept of _____. a.situational management b.systems thinking c.the universalist view d.the contingency view

b.systems thinking

Roles represent activities that managers undertake to ultimately accomplish the functions of planning, organizing, leading, and controlling. These roles are divided into three conceptual categories: informational (managing _____), interpersonal (managing _____), and decisional (managing _____). technological aspects; human resources aspects; organizational image reports; conflict; reputation by information; through people; through action data; activities; people

by information; through people; through action

A popular clothing company decides to source cotton only from farmers who employ environment-friendly farming methods, avoiding the use of chemical pesticides. The company announces this decision through the press and social media. Which of the following is the most likely result of the clothing company's actions? a.Public protests and media backlash b.A decrease in employee count and performance c.An increase in sales and customer numbers d.Vendor protests and legal actions

c.An increase in sales and customer numbers

Which of the following statements is true of codes of ethics of an organization's values? a.Codes of ethics influence and ensure ethical behavior among employees and managers. b.The absence of any illegality in an organization shows that codes of ethics are being upheld. c.Codes of ethics state the values or behaviors expected and those that will not be tolerated. d.Having strong codes of conduct guarantees that companies won't get into ethical trouble.

c.Codes of ethics state the values or behaviors expected and those that will not be tolerated.

In the context of ethics, which of the following is a characteristic of managers who are "givers"? a.They tend to feel competitive with their colleagues and subordinates. b.They encourage the growth of others and expect some benefits in return. c.They encourage others to think for themselves. d.They constantly seek credit and recognition for their achievements.

c.They encourage others to think for themselves.

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment? a.Supplying consumers with a product that is more efficient and effective b.Strengthening its current marketing strategies to better sell its products c.Using business intelligence to spot significant data that will increase sales d.Using the socio-cultural dimension to see what is valued within society

c.Using business intelligence to spot significant data that will increase sales

According to Max Weber, rationality in firms means employee selection and advancement based not on whom you know, but rather on competence and technical qualifications, which are assessed by examination or according to specific training and experience. This forms the basis of the _____ approach of the classical perspective of management thinking. a.behavioral sciences b.administrative principles c.bureaucratic organizations d.scientific management

c.bureaucratic organizations

Jason is the new manager of a local retail store. He is in charge of all the activities that take place at the store. During the first two weeks after joining, Jason carefully monitors each employee's tasks and the time spent on performing each of those tasks. He then organizes the tasks and activities into work groups, standardizes the procedures involved, and allocates a time limit for each work group and procedure. Jason informs his employees that their wage incentives will directly reflect their adherence to the new standards. In this case, Jason's actions are consistent with the ideologies of _____. a.democratic management b.Theory X c.scientific management d.chaos theory

c.scientific management

As a manager, Rayan is constantly scanning the broader business and social environment and assessing how Rayan's company fits into it. For this type of strategic thinking, Rayan uses _____skills. conceptual coordination human technical

conceptual

A certain firm believes in providing its employees the best facilities. It decides to serve imported and expensive Colombian coffee and a variety of continental cuisines in its cafeteria. In this scenario, the firm's decisions and beliefs pertain to the domain of: a.ethical responsibility. b.compensatory justice. c.codified law. d.free choice.

d.free choice.

The use of mathematical tools such as the application of linear programming for optimizing operations and the statistical process control for quality management is a characteristic of the _____ approach of the classical perspective of management thinking. a.bureaucratic organizations b.administrative principles c.scientific management d.management science

d.management science

As one of the top managers at DropLabs, Henry ensures that all his employees are given the right to speak freely with their managers and higher-ups to voice their concerns. He also ensures that employees are not monitored on days they are not at work. Henry believes that employees are most productive when they are allowed to choose the projects they want to work on, provided they have the skill set and the experience to perform the job. In the context of the various ethical decision-making approaches, Henry's beliefs and actions are consistent with those asserted by the: a.utilitarian approach. b.practical approach. c.justice approach. d.moral-rights approach.

d.moral-rights approach.

Nonprofit managers who are committed to serving clients with limited resources must focus on: providing completely transparent operations and accountability to donors and clients. volunteers and donors who can be supervised and controlled in the same way as a business manager deals with employees. services rather than organizational costs. demonstrating a highly efficient use of resources.

demonstrating a highly efficient use of resources.

The research and development department designed several prototypes of new cookware for more novice cooks. In a field test of these prototypes, Avery's version was chosen by a majority of the testers, making it the model with the greatest: effectiveness. efficiency. originality. organizational benefit.

effectiveness.

_______means that people are emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to an organization and its mission.

employee engagement

justice approach

says that ethical decisions must be based on standards of equity, fairness, and impartiality.

Corey's company has moved toward empowerment of workers rather than a traditional organizational hierarchy. Which of the following factors would be LEAST likely to have contributed to the shift in management practices? Shifting customer and employee expectations Global market forces Effectiveness of management by keeping tabs Technological advances

Effectiveness of management by keeping tabs

B Lab certification is mandatory for companies that wish to incorporate as benefit organizations. True False

False

Fred has been described by his colleagues as having a political frame of reference. Which of the following traits best describes the political frame of reference? Fred frequently builds strong alliances with others. Fred likes to analyze situations. Fred has strong charisma. Fred cares deeply for others

Fred frequently builds strong alliances with others.

To better understand the role of managers, _____ recorded various managers' activities and developed a description of managerial work that included three general characteristics and ten roles. R. Fisman H. Mintzberg B. Yormack L. Hill

H. Mintzberg

Division of work means that similar activities in an organization should be grouped together under one manager. True False

False

Total quality management refers to using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders. True False

False

Which of the following traits best describes the human resources frame of reference? Coach and develop people Clear, logical thinking Technical expert Charisma

Coach and develop people

Doug's managerial style can be described as tough and aggressive, while building alliances with others with the goal to obtain a strong power base. Which manager frame of reference best describes Doug's style? Symbolic Political Human Resources Structural

Political

Which of the following statements is true of B Lab certification for benefit corporations? a.It is a must for firms seeking to become benefit corporations. b.It helps companies prioritize financial goals over social goals. c.It is a must for firms seeking to monitor employee activities. d.It helps companies avoid unintentional greenwashing.

d.It helps companies avoid unintentional greenwashing.

Practical Approach

A decision-making approach that sidesteps debates about what is right, good, or just, and bases decisions on the prevailing standards of the profession and the larger society.

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output. a.employee associations b.suppliers c.competitors d.customers

b.suppliers

Identify the type of organizational environment that comprises the current employees of a company. a.Task environment b.General environment c.Internal environment d.External environment

c.Internal environment

Xuan is spending the day assessing the activities that need attention within the organizing function of Xuan's management process. Which of the following would NOT be among Xuan's concerns in this task? Allocating resources across the department Assigning tasks Monitoring employee activities Delegating authority

Monitoring employee activities

_____________is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

Organizational Culture

Financial resources for government and charity nonprofit organizations typically do NOT come from which of the following sources? Grants Donations Taxes Sales revenue

Sales revenue

Financial resources for government and charity nonprofit organizations typically do NOT come from which of the following sources? Sales revenue Taxes Donations Grants

Sales revenue

The task before Jordan is to establish goals for the marketing team and decide what must be done to achieve them. Jordan is engaged in which activity of the fundamental management functions? Developing people Setting objectives Measuring Organizing

Setting objectives

Emerson is a millennial employed at a legal research service. What type of managerial approach has been shown through research to be most effective in working with employees of Emerson's generation? Supervisors who stress a collaborative approach Supervisors who provide and maintain stability in the work environment Supervisors with a drill sergeant approach Supervisors who take charge and generally make decisions for employees

Supervisors who stress a collaborative approach

A toll-free confidential ethics hotline allows employees to report questionable behavior, as well as seek guidance concerning ethical dilemmas. True False

True

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment. True False

True

An astute manager studies a company's _______ to see how suppliers, customers, and other entities in the company's external environment interact. a. organizational ecosystem b. general environment c. task environment d. external network

a. organizational ecosystem

Jessica is a recent graduate. She begins her first job at a publishing house as a trainee editor. Jessica's manager is a highly authoritative person who closely monitors her performance. Jessica believes that if she obeys her manager's instructions, she can avoid harmful personal consequences. In the context of ethics, Jessica is at the _____ of moral development. a. preconventional level b.principled level c.conventional level d. postconventional level

a. preconventional level

In the context of ethics, research has shown that people will work harder and more effectively under _____, in which leaders put others' interests and needs above their own. a.servant leadership b.pragmatic leadership c.contingent leadership d.authoritative leadership

a.servant leadership

Utalitarian Approach

as providing the greatest good for the greatest number of people, which is the definition of utilitarian approach to ethics

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly: a.supports a methodical, rational, and orderly way of conducting business. b.values competitiveness and willingness to work long to achieve results. c.provides employees with the liberty to make decisions and act freely to meet needs. d.places high value on meeting the needs of employees.

b.values competitiveness and willingness to work long to achieve results.

A(n) _________ is a for-profit organization that has a stated purpose that includes creating a material positive impact on society; is required to consider the impact of all decisions not only on shareholders but on employees, the community, and the environment; and voluntarily holds itself to high standards of accountability and transparency. close corporation S corporation cooperative corporation benefit corporation

benefit corporation

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things? a.The achievement culture b.The involvement culture c.The consistency culture d.The adaptability culture

c.The consistency culture

In order to fulfill their responsibilities, managers must work to achieve high performance in all of the following ways EXCEPT: meet organizational goals. provide products that customers value. cut costs relentlessly. use resources efficiently.

cut costs relentlessly.

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing? a.The adaptability culture b.The achievement culture c.The consistency culture d.The involvement culture

d.The involvement culture

Brendan works as a shift manager at an automobile company. His job is to ensure that employees complete assembling daily orders. He monitors the employees' time sheets very closely and pulls them up for any tardiness. He enforces strict rules and reports every incident to his higher-ups. Which of the following forms of management thinking is Brendan applying? a.Contingency view b.Systems thinking c.Situational approach d.Theory X

d.Theory X

Which of the following statements is true of individuals at the postconventional level of ethical maturity? a.They work toward avoiding detrimental personal consequences. b.They give high importance to the expectations of significant others. c.They are guided by external rewards and punishments. d.They will disobey rules or laws that violate their internal set of values.

d.They will disobey rules or laws that violate their internal set of values.

In the context of management thinking, the _____ maintains that jobs should be designed so that tasks are not perceived as demeaning but instead allow workers to use their full potential. a.administrative principles method b.management science approach c.behavioral sciences approach d.human resources perspective

d.human resources perspective

Greenwashing occurs when a company tries to portray itself as more _________ than it actually is environmentally minded profit oriented customer oriented socially minded

environmentally minded

In managing relationships, a traditional manager would _____, whereas a manager using today's competencies would _____. act as a controller; act as an autocrat lead teams; supervise individuals focus on competition; focus on collaboration mobilize for change; maintain stability

focus on competition; focus on collaboration

When an organization experiences changes in several factors and the rate of change of those factors is rapid, they are likely experiencing (high uncertainty/low uncertainty)

high uncertainty

As an executive in a publishing firm, Nicky must spend a certain amount of time engaged in ceremonial or symbolic duties such as greeting visitors or representing the organization at industry events. Nicky is performing the _____ role of _____. informational; entrepreneur interpersonal; figurehead interpersonal; spokesperson decisional role; disseminator

interpersonal; figurehead

In a meeting, Steph has been describing to the team where the organization wants to be in the future and how Steph plans to help them get there. The team's understanding of products and customers is increased through this management function of: controlling. organizing. motivating. planning.

planning.

______assumes that the average human being learns, under proper conditions, not only to accept but to seek responsibility.

theory Y

Which of the following statements about managers is NOT accurate? Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling. Managers are responsible for work at different levels in the hierarchy and meet different requirements for achieving high performance. All managers' jobs are the same. An important determinant of the manager's job is the hierarchical level.

All managers' jobs are the same.