MGMT CH 9

customer

A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.

virtual

A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a ____ organization.

true

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

organic

A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

departmentalization

As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.

matrix

Commerce Insurance Services has five divisions. They are personal; core commercial; Main Street business; major commercial; and benefits. The company is also departmentalized along product lines. Commerce Insurance Services uses ____ departmentalization.

leads to faster decision making and more satisfied customers and employees

Decentralization ____.

allows work to be done by highly qualified specialists

Functional departmentalization ____.

to end conflict between product managers in different parts of its matrix

Honeywell Inc. reorganized its European operations along customer lines to prepare for a unified European Union. In doing so, it abandoned matrix departmentalization. Why would Honeywell engage in such restructuring?

departmentalization

Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses ____.

empowerment

Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used ____ to allow its employees to gain a feeling of intrinsic motivation.

Most employees in an organization that uses matrix departmentalization report to two bosses. With matrix departmentalization, there tends to be more cross-functional interaction among employees than in other types of departmentalization. With Matrix Departmentalization, there needs to be significant coordination between functional and project mangers. The most common matrix combines product and functional departmentalization. -ALL of these statements about matrix departmentalization are TRUE-

Which of the following statements about matrix departmentalization is true?

job specialization

____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.

False

In matrix departmentalization, as in other forms of departmentalization, most employees report to a single boss.

virtual organization

In the automobile industry, three car manufacturers and a variety of suppliers and distributors have formed a network to create economies in production through outsourcing. It is intended for this ____ to cut as much as $3,000 from the costs of producing one car.

false

Product departmentalization organizes work and workers into separate units responsible for particular kinds of customers.

True

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

job enlargement

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.

False

Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise.

staff function

Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is Strickland's ____.

of how the process affects people in the workplace

Roughly 70 percent of all reengineering projects fail because ____.

matrix

The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.

duplication

The primary disadvantage of customer departmentalization is ____.

centralize authority

Where standardization is important, it is appropriate to ____.

Delegation of authority

____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.