MGMT Ch12

___ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Diversity

___ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and their customers.

Diversity

Which of the following statements explains why diversity actually makes good business sense?

Diversity helps companies attract and recruit talented employees.

___ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

Which of the following is NOT one of the Big Five personality dimensions?

empathy

To make sure that people with disabilities have the same opportunities as everyone else, organizations can ___.

make a commitment to reasonable workplace accommodation

The term ___ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

organizational plurality

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian americans among the general population and their smaller representation in management positions?

racial or ethnic discrimination in the workplace

Which of the following jobs would be most likely to require someone who has high degree of extraversion?

salesperson

Conscientiousness is ___.

the degree to which someone is organized, hardworking, responsible, and achievement-oriented

Organizational plurality is consistent with __.

the learning and effectiveness paradigm

Organizational plurality is consistent with ___.

the learning and effectiveness paradigm

Which of the following is a paradigm for managing diversity?

the learning and effectiveness paradigm

Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive

Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

All of these are examples of diversity principles

A key difference between affirmative action and diversity is that ___.

diversity has a broader focus

___ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community"

Diversity

___ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Social integration

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ___.

affirmative action

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ___ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

affirmative action; diversity

Older workers ___.

are accurately described by none of these.

The two basic types of diversity training programs are __.

awareness training and skills-based diversity training

Affirmative action programs are typically designed to ___.

compensate for past discrimination

Which of the Big Five personality measures has the greatest impact on behavior in organizations?

conscientiousness

An individual's ___ refers to his or her tendency to respond to situations and events in a predetermined manner.

disposition

A(n) ___ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

diversity audit

Which of the following diversity practices is a special kind of mentoring?

diversity pairing

People with the Big Five dimension of ___ respond well under stress.

emotional stability

Diversity helps companies grow by ___.

improving marketplace understanding

Which of the following is the most commonly used paradigm for managing diversity?

the discrimination and fairness paradigm