Mgmt Chapter 10

Which of the following is NOT a supertrend affecting the future of business?

Managers are thinking in terms of mass markets-mass communication, mass behavior, and mass values

Which of the following is NOT a current trend in the contemporary world?

Spending on health and wellness is decreasing

A ____ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

The organizational development (OD) process has three steps: ___, accompanied by feedback.

diagnosis, intervention, and evaluation

Employees resist change for all the following reasons EXCEPT

faith in change agent's intentions.

A product innovation is a change in the way a product of service is conceived, manufactured, or disseminated.

false

Adaptive change is the introduction of a practice that is new to the organization.

false

Improvement innovations refer to the invention of breakthrough products of services that don't exist yet and that are aimed at creating brand-new markets and customers

false

OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.

false

Organizational development managers and consultants follow a moving vehicle model

false

When a company improves the packaging of it product, it is introducing a radically innovative change.

false

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is considered a(n) ______ change.

innovative

Which of the following is NOT a recommended way to manage innovation and change?

prevent failure at all cost

Kyle has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

self-affirmations

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship

___ is the intervention phase of the OD process.

treatment

Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors

true

The system model of change consists of three parts: inputs, target elements of change, and outputs

true

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

unfreeze, change, and refreeze

In the ___ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing