MGMT Exam 1

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Kwame is facing which type of stressor? a. work enlargement b. work hindrance c. work enrichment d. work challenge

work hindrance

Glenda was just hired to be the head of human resources for a startup technology company. The CEO of the company knows little about human resources and organizational behavior. The CEO asks Glenda if they should think about using personality assessments within their organization. Glenda knows that personality assessments have their pros and cons. Which of the following statements is the LEAST accurate related to personality assessments? a. They are relatively easy to fake, and thus they should not be used as a primary factor in the selection process. b. Personality tests are often not reliable, meaning the results commonly change as people take them multiple times. c. Some personality tests are more difficult to interpret than others. For example, the Big Five is more difficult to interpret than the MBTI, which is why MBTI is one of the most common personality tests used by organizations. d. The best way to use personality assessments in an organization is to help employees communicate and work better with each other.

Some personality tests are more difficult to interpret than others. For example, the Big Five is more difficult to interpret than the MBTI, which is why MBTI is one of the most common personality tests used by organizations.

In class, mindsets were compared to: a. A fuel filter that selectively organizes information that fuels how we operate b. A telescope that brings certain information into greater focus c. A kitchen strainer allows us to keep the information necessary for us to succeed d. A tinted window allows us to see the world better than the world can see us

a fuel filter that selectively organizes information that fuels how we operate

Which of the following is NOT a part of Hofstede's cultural values framework? a. Collectivism b. Power distance c. Long-term orientation d. Authority/Subversion e. Individualism

authority/subversion

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Rosalinda's stress is related to a _________________________. a. cognitive distortion b. self-serving bias c. nonwork hindrance d. challenge stressor e. performance hindrance

challenge stressor

Todd works in risk management. In this role, he oversees and has the final say on whether or not to institute new policies and procedures. As such, he spends a significant percentage of his time on reviewing new policies and procedures. He has a reputation of being difficult to work with. A primary reason for this is that people do not think he spends enough time on their proposals for new policies and procedures, and because if there is any risk involved with the suggested change, he shuts it down. Based upon the information in this example, what mindset of Todd's seems to be most strongly affecting others negative impression of him: a. Fixed b. Inward c. Promotion d. Closed e. Growth

closed

Which of the Big 5 personality traits is the best predictor of employee performance? a. Extraversion b. Conscientiousness c. Emotional stability d. Agreeableness e. Openness to experience

conscientiousness

Which of the following terms describes "shared beliefs about desirable end states or modes of conduct"? a. Cultural values b. Attitudes c. Emotions d. Personality e. Traditions

cultural values

_______________ is a great predictor of leadership emergence a. Openness to experience b. Contentiousness c. Extraversion d. Agreeableness e. Neuroticism

extraversion

Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her manager, Emma Womack, always calls her in for one-on-one meetings to discuss her underperformance. Though Springer makes a higher number of sales calls and works longer hours than last year, her sales figures are still low. She knows that the main reason behind her underperformance is the recent economic meltdown in the country. However, her manager feels that Springer's underperformance is the result of her laid-back attitude and has nothing to do with external factors. In this situation, Womack's behavior is characterized by a(n) a. Anchoring bias b. Contrast effect c. Self-serving bias d. Fundamental attribution error e. Halo effect

fundamental attribution error

Serious interpersonal counterproductive behaviors include: a. Sabotage b. Harassment c. Incivility d. Gossiping e. Wasting resources

harassment

Two weeks ago, you hired Delores. Unfortunately, out of the nine days she has worked, she has been late to work eight of those days. You are now trying to figure out what to do about the situation, and you feel it is important to understand what the problem is. But, until you are able to talk to her, you are left to make inferences about her behavior. Which of the following is a likely inference you are going to make? a. Her tardiness is caused by internal factors b. She possesses an internal locus of control c. Her tardiness is caused by external factors d. She is engaging in an escalation of commitment

her tardiness is caused by internal factors

________ are stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment. a. Role stressors b. Time pressures c. Psychological stressors d. Hindrance stressors e. Work complexities

hindrance stressors

If you were instructing someone on avoiding or overcoming common decision making biases, which of the following is a suggestion that is most likely to lead to POOR decision making? a. Use confidence estimates b. Get evidence beyond your own experience c. Don't assume causality d. Don't jump to conclusions e. Look for confirming evidence

look for confirming evidence

Which of the following is a benefit of having an open mindset? a. More willing to take high-reward risks b. More optimistic and efficient c. More likely to make better decisions d. More likely to bring out the best in others

more likely to make better decisions

Family time demands are what type of stressor? a. Nonwork challenge stressor b. Nonwork hindrance stressor c. Work challenge stressor d. Work hindrance stressor Emotional stressor

nonwork challenge stressor

When an individual is high on __________________, they are more likely to push against norms, rules, and traditions. a. Openness to experience b. Conscientiousness c. Extraversion d. Agreeableness e. Neuroticism

openness to experience

Cory is a manager that wants to improve the performance of his team. He asks you how he can improve the performance of his team. Which of the following suggestions DOES NOT correspond with the three functions of performance? a. Motivate and engage your employees such that they perform at a higher level b. Have you employees attend trainings that will improve their on-the-job skills c. Ensure that you employees have the opportunity to do what they do best d. Promote organizational citizenship behaviors and discourage counterproductive work behaviors

promote organizational citizenship behaviors and discourage counterproductive work behaviors

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states.Two of the regional supervisors suddenly left the bank for other opportunities. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. With the bank suddenly short-handed, Sven was asked to take up all the responsibilities of a regional supervisor. He has been given very few instructions or guidelines about how things are supposed to be done. Instead, the bank expects him to learn on the job. Sven is encountering stress resulting from ___________________. a. work complexity b. role conflict c. role ambiguity d. negative life events daily hassles

role ambiguity

________ refers to a work hindrance stressor that occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles very effectively. a. Time pressure b. Daily hassle c. Role overload d. Role ambiguity e. Role conflict

role overload

Interpersonal organizational citizenship behaviors include helping, courtesy, and ________________. a. generosity b. voice c. sportsmanship d. boosterism e. civic virtue

sportsmanship

We need to be concerned about stress for all of the following reasons, EXCEPT: a. Stress has been linked to poor health b. Stress affects employees' performance on the job c. The more stress an employee has related to his/her job, the less committed he/she is willing to be to his/her job d. Stressed employees are more likely to feel like they are treated unfairly

stressed employees are more likely to feel like they are treated unfairly

A flight attendant that gives a humorous and engaging flight announcement as part of her mandatory instructions is an example of what type of job performance: a. Task performance b. Organizational citizenship behaviors c. Counterproductive work behaviors d. Change-oriented behaviors

task performance

First, the network went down, then the guy in the next cubicle would not stop clearing his throat, and now Delia cannot find a sticky note when she needs one. Delia's head hurts, her shoulders are tense, and her back aches. Which of the following statements is true? a. Delia's inability to find a sticky note is a strain, while her headache is a stressor. b. The network going down represents a stressor, while Delia's backache is a strain. c. The guy clearing his throat is a daily hassle, while Delia's tense shoulders are a work outcome. d. The network going down is a work hassle, while Delia's hurting head and back are daily outcomes. e. Delia's difficulty finding a sticky note is a primary effects, while her tense shoulders are a secondary outcome.

the network going down represents a stressor, while Delia's backache is a strain

Which of the following is a truth (as opposed to a myth about goal setting): a. Goals provide long-term motivation and short-term vision b. Your likelihood of hitting your current goals is based upon your past success rate c. Safe goals are the best goals d. You fail at goal-setting if you fall short of your goals e. Writing your goals down will enhance your commitment to accomplishing your goals

writing your goals down will enhance your commitment to accomplishing your goals