MGMT Exam 3 Quizzes

Integrative

A _____ negotiation describes a situation where an agreement can be found that is better for both parties A. Distributive B. Alternative C. Dialectic D. Integrative E. Arbitrary

Dynamic/Chaotic

A decision environment in which cause-and-effect relationships change so fast that no pattern emerges is categorized as: A. Dynamic/chaotic B. Complex C. Complicated D. Simple E. Programmed

Representativeness heuristic

A manager of an advertising form appointed two employees to strike an advertising deal with one of their big clients. They were chosen as they had made a similar agreement previously with another client. Which of the following biases was the manager engaging in? A. Representativeness heuristic B.. Anchoring heuristic C. Framing bias D. Fundamental attribution error E. Self-serving bias

Resistance

A person who is passive-aggressive in reaction to another's influence attempt is exhibiting: A. Resistance B. Rebellion C. Compliance D. Commitment E. Coercion

Directive

A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision is known as: A. Analytical B. Conceptual C. Directive D. Behavioral E. Consultative

Is likely to reduce critical thinking

A very high level of cohesiveness in a group: A. Is always a good thing for the organization B. Can reduce "groupthink" C. Is likely to reduce critical thinking D. Increases cooperation of the group with other groups E. Heightens the accuracy of group members' perceptions

Impression management

Any attempt to control or manipulate the images related to a person, organization, or idea is called: A. Political tactics B. Impression mangement C. Influence management D. Coalition building E. Consultation

Email

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication medium should Henry choose to convey this information? A. Video-conference B. Telephone communication C. Face-to-face conversation D. Email E. Interactive medium

Operant behavior

Behavior that is learned when one acts on the environment to produce desired consequences is known as:

Ingratiation

Carl needs a day off from his work. But he is apprehensive that David, his manager, will not grant the leave. Carl knows that David wants to shed a few kilos and has been hitting the gym for the past month. Before asking for the leave, Carl compliments David on his build and physique. It comes as no surprise to Carl that David grants him the leave. What kind of influence tactic did Carl use? A. Rational persuasion B. Coalition tactic C. Inspirational appeal D. Ingratiation E. Consultation

An individual's ability to effectively use communication behaviors in a given context

Communication competence is: A. The ability of a person to choose the right medium B. Sensitivity to media richness C. An individual's ability to effectively use communication behaviors in a given context D. An individual's ability to listen actively E. An individual's ability to interpret nonverbal communication

A. Share credit

Compared to men, women are more likely to: A. Share credit B. Hide emotions C. Communicate more aggressively D. Interrupt others E. See conversations as a way to maintain the upper hand

Noise

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can barely understand what he is saying. In this situation, Dana's communication with her client is hampered due to ______. A. The use of jargon B. A semantic barrier C. Noise D. Genderflex E. Low media richness

Climate

Employees' shared perceptions of policies, practices, and procedures of an organization is known as: A. Culture B. Socialization C. Climate D. Civility E. Groupthink

Legitimating tactics

Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with he organizational rules and policies. He also showed them that the people above him had already supported and sanctioned the policy. What influence tactic was Ethan using? A. Legitimating tactics B. Exchange C. Personal appeal D. Ingratiation E. Consultation

Serves the interests of the organization

Functional conflict: A. Should be minimized B. Is more likely to make people defensive and competitive C. Serves the interests of the organization D. Is a method of alternative dispute resolution E. Should always be resolved using an integrative conflict handling style

Personal preference

In evaluating alternatives, managers should consider all but one of the following. Which one? A. Quality B. Cost C. Ethical considerations D. Personal preference E. Resources

Evidence is one of several inputs to the decision process

In informing a decision, A. evidence forms the basis of the decision. B. evidence is one of several inputs to the decision process C. Evidence is created to support a decision using other inputs D. Evidence should not be used E. Only quantitative evidence is used.

The zone of possible agreement

In negotiation, the ZOPA is: A. the zone of possible agreement B. the zone of possible argument C. the zone of potential alternatives D. the zone of potential arrangements E. the zone of probable assets

Framing

In the ____ bias, a decision maker is influenced by the manner in which a problem or question is stated. A. Confirmation B. Availability C. Representativeness D. Overconfidence E. Framing

Representativeness

In the _____ bias, a decision maker tends to assess the likelihood of an event occurring based on one's impressions about similar occurrences. A. Confirmation B. Availability C. Representativeness D. Overconfidence E. Framing

Plan your delivery

Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentation is he in? A. Frame your story B. Plan your delivery C. Plan your multimedia D. Develop your stage presence E. Put it together

Dialectic method

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds into various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision? A. Dialectic method B. Devil's advocacy C. Diagnostic process D. Mediation E. Negotiation

Intuition

Making judgements or decisions that come to mind on their own, without explicit awareness of the evolving cues and without explicit evaluation of the validity of those cues, is called: A. Satisficing B. Rationalizing C. Intuition D. Explicit knowledge E. Evidence-based decision making

Newsletter

Of the following, the least rich form of communication is: A. Newsletter B. E-mail C. Phone calling D. Videoconferencing E. Handwritten note

Inspirational appeals

Of the following, the most frequently used influence tactic is: A. Personal appeals B. Pressure C. Inspirational appeals D. Coalition tactics E. Exchange

Trust in coworkers and negative affect

Of the following, the strongest predictor(s) of organizational politics is(are): A. personality B. Organizational structure C. Trust in coworkers and negative affect D. Counterproductive work behaviors E. High turnover and absenteeism

Gives immediate feedback

One advantage of have a face-to-face conversation is that it: A. Gives immediate feedback B. Is the fastest way to communicate C. Useful for communicating with people in other locations D. Provides a written record E. Creates an impersonal, formal mood

Reward; complying

Professor Smith promises Professor Davis that he will buy him dinner if Professor Davis covers class for him one day while professor Smith is presenting a paper at a conference. Professor Davis agrees, although he is merely going to hand out an assignment to students and be available for questions if they have any. Professor Smith is using his ____ power and Professor Davis is ____. A. Reward; committed B. Reward; complying C. Referent; committed D. Referent; complying E. Expert; Complying

Feedback

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____. A. Noise B. Feedback C. Encoding D. Decoding E. Jargon

Tolerance for uncertainty

Recent research shows that in early stages of team development, teams perform better when members have a high:

It increases employee job satisfaction, performance, and creativity

Research has demonstrated that the effect of social media on employee productivity is: A. It increases employee job satisfaction, performance, and creativity B. It increases employee job satisfaction but decreases performance C. It increases employee creativity and collaboration but decreases performance D. It decreases job satisfaction but increases performance E. It increases employee work-life balance but decreases performance and creativity

A peer review team

The Ethics Review Board at XYZ College is composed of students who were elected by the student body. When a student is charged with an ethics violation, the Board meets to hear both sides of the dispute in a confidential meeting. Their decisions are not binding on the parties, according to college policies. They are acting as: A. Ombudsmen B. Negotiators C. A peer review team D. Conciliators E. Facilitators

Legitimate

The basis of power that most people think of as authority is: A. reward B. coercion C. referent D. legitimate E. expert

Flow

The concept of ___ is defined as a state of being completely involved in an activity for its own sake.

Compromising

The conflict handling style that is a give-and-take approach is: A. Integrating B. Obliging C. Avoiding D. Dominating E. Compromising

Self-interest

The critical aspect of organizational politics is the emphasis on: A. Self-efficacy B. Bases of power C. Political tactics D. Self-interest E. Personality

Public relations

The field that involves impression management at the organizational level is called: A. Public speaking B. Public relations C. Community relations D. Shareholder relations E. Stakeholder relations

Organizational practices

The host of procedures, policies, routines, and rules that organizations use to get things done are known as:

Core job characteristics lead to critical psychological states

The idea behind the job characteristics model is that:

High concern for self and high concern for others

The integrative conflict handling style is characterized by: A. High concern for self and low concern for others B. High concern for self and high concern for others C. High concern for others and low concern for self D. Low concern for others and low concern for self E. Moderate concern for both self and others.

Procedural justice

The perceived fairness of the processes used to make allocation decisions is called: A. Distributive justice B. Procedural justice C. interactional justice D. Interpersonal justice E. Institutional justice

Decision making

The process of identifying and choosing alternative solutions that lead to a desired state of affairs is known as: A. Intuition B. Heuristics C. Problem-solving D. Decision making E. Brainwriting

Identify the problem or opportunity; Generate alternative solutions; Evaluate alternatives; and implement and evaluate the solution

The stages of rational decision making, in order, are:

Concern for others and concern for self

The styles of conflict handling are differentiated along two dimensions: A. Internal and external B. Functional and dysfunctional C. Social and cognitive D. Perceptual and real E. Concern for others and concern for self

Frame your story

Thinking about what your audience already knows about your subject is part of the ____ step of the TED protocol for effective presentations A. Frame your story B. Plan your delivery C. Plan your multimedia D. Develop your stage presence E. Put it together.

Record examples of positive and negative performance throughout the year

To minimize halo perceptual error, a manager should:

Coalition

When a group of people actively pursue a particular issue, this is called a(an): A. Coalition B. Consultation C. Network D. Alliance E. Lobbying group

Feedback

When a receiver expresses a reaction to the sender's message, this is: A. Decoding B. Encoding C. Feedback D. Noise E. Understanding

Agreeableness

When psychologically empowered, an employee feels all but one of the following. Which one? A. self-determination B. agreeableness C. meaning D. competence E. impact at work

Extinction and punishment

Which forms of consequences weaken an undesirable behavior?

Include questions on slides

Which of the following is a tip for more effective PowerPoint presentations? A. Include questions on slides B. Utilize lots of images C. Make sure you have plenty of special effects D.Use multiple font styles, sizes and colors E. Put everything you have to say on one slide

Embrace the most current technology

Which of the following is not a suggestion to improving communications between generations A. Match degree of formality with the culture B. Use a variety of communication tools C. Avoid stereotypes D. Be aware of different values and motives E. Embrace the most current technology

Minority dissent

Which of the following is not a symptom of groupthink? A. Mindguards B. Illusion of unanimity C. Self-censorship D. Illusion of invulnerability E. Minority dissent

Stay away from defining what is considered illegal

Which of the following is not an element of an effective social media policy? A. Outline consequences for violation B. Align the policy with the organization's culture C. Stay away from defining what is considered illegal D. Clarify what is confidential E. Designate a spokesperson for online policies

Managers do not possess complete information

Which of the following is one of the assumptions underlying non rational models of decision making? A. Managers do not possess complete information B. Rational decision making is easy C. The context for managerial decisions is simple and stable D. Decisions can be made with certainty E. Managers do not face restrictions when making decisions

Influence sharing

Which of the following is the lowest level of empowerment? A. Power sharing B. Influence sharing C. Power distribution D. Influence distribution E. Domination

Personality is highly unlikely to be a source of incivility

Which of the following statements about incivility at work is false: A. incivility can arise from both individual and organizational sources B. Stress is a potential outcome of incivility C. Abusive supervision is a form of incivility D. Incivility can damage an organization's reputation E. Personality is highly unlikely to be a source of incivility

Tuckman's theory of group development stages has been strongly supported by empirical testing

Which of the following statements is not true about group development? A. All the stages of group development are not necessarily of the same direction B. All the stages of group development are not necessarily of the same intensity C. Tuckman's theory of group development stages has been strongly supported by empirical testing. D. Effective groups and teams go through a maturation process E. The storming stage maybe particularly long, depending on the goal clarity and commitment and maturity of members

Meaning

Your belief that your work values and goals align with those of your manager, team, or employer is known as: A. Impact B. Meaning C. Self-determination D. Competence E. Significance

Competence

Your personal evaluation of your ability to do your job is known as: A. impact B. meaning C. self-determination D. competence E. significance

Media richness

____ involves the capacity of a given communication medium to convey information and promote understanding. A. Media richness B. Media noise C. Media experience D. Media exposure E. Media competence

The Delphi technique

____ is a group process that anonymously generates ideas or judgements from physically dispersed experts. A. The Delphi technique B. Brainstorming C. Groupthink D. Goal displacement E. Decision support systems

Conciliation

____ is an alternative dispute resolution technique in which a neutral third party informally acts as a communication conduit between the disputing parties. A. Ombudsman B. Facilitation C. Conciliation D. Mediation E. Arbitration

Facilitation

____ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner. A. Ombudsman B . Facilitation C. Peer review D. Mediation E. Arbitration

Optimizing

____ is solving problems by producing the best possible solution. A. Satisficing B. Optimizing C. Minimizing D. Using intuition E. Rationalizing

The dialectic method

_____ involves staging a structured debate of opposing viewpoints prior to making a decision. A. Dysfunctional conflict B. The dialectic method C. Integration D. Devil's advocacy E. Alternative dispute resolution

Ombudsman

_____ is an alternative dispute resolution technique in which someone who works for the organization, and is widely respected and trusted, hears grievances on a confidential basis and attempts to arrange a solution. A. Ombudsman B. Facilitation C. Peer review D. Mediation E. Arbitration

Nonrational

_____ models of decision making explain how managers actually make decisions A. Rational B. Nonrational C. Optimizing D. Normative E. Alternative