MGMT FINAL

The ____ form of organization design is one in which is a set of product groups is superimposed on a functional organization design.

Coordination

Target stores have departments for groceries, clothing, electronics, jewlery and home goods. This is an example of departmentalization by:

Product

A single-use plan for a large set of activities is called a ____.

Program

The accounting manager for a retail store is working on a single-use plan for a large set of activities. This is called a _____

Program

ABC inc. capitalizes on emerging opportunities. The use a _____strategy.

Prospector

Sony uses a ________ strategy. The firm is constantly on the alert for new product ideas and or ways to extend its current products into new

Prospector

This type of strategy focuses on growth through the development of new products and markets

Prospector

The mission statement should include: directions, premises, values, and ____.

Purpose

The disclosure by an employee of illegal or unethical conduct on the part of others within the organization:

Whistle- blowing

Which of the following actions is NOT part of an organization's attempts to evaluate social performance?

Whistle-blowing by employees

____ created an insurance program to provide income for workers while they recover from on-the-job injuries.

Workers Compensation

Theory

A conceptual framework for organizing knowledge and providing a blueprint for action.

Entropy

A normal process leading to system decline

Theory X

A pessimistic and negative view of workers consistent with the views of scientific management

Theory Y

A positive view of workers; it represents the assumptions that human relations advocates make

Howard just wrote a short-range plan in support of an intermediate plan. He based this plan on his best estimate of future environmental conditions. What kind of plan did he write?

Action Plan

Hailey finds that her company is over billing the government for services. She tells her boss, who says he will take care of it, but he does nothing. Hailey tells her government contact. What model of decision making does Hailey's behavior represent?

Administrative

Whistleblowing

An employee's disclosure to government authorities, upper-level managers, or the media that the employer is engaged in unsafe or illegal activities.

Google, a highly successful search engine site, also maintained expertise and tried to expand into mobile devices. It used the _________strategy.

Analyzer

The___ strategy focuses on attempting to maintain a strong position in its core-products, while seeking to expand into new product-markets.

Analyzer

The two universal approaches to organization design that represent the foundation of what we know about organization design are ____ and ____.

Bureaucratic and Behavioral

An organization is ____ when power and control are kept at the top levels of management.

Centralized

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

Collective Bargaining

A ____ plan is developed after considering possible events.

Contingency

Domino's is focused on lowering costs and improving the performance of current products. After losing ground to Pizza Hut and Little Caesar's, Domino's has been aggressively working to protect its current market share and gain back what was lost. Domino's uses a _________Strategy.

Defender

The____strategy concentrates on maintaining positions in established product-markets while paying less attention to new product develop

Defender

Which of the following is an example of an organization's strategic response to its external environment?

Doing nothing in response to a competitor's new product

Effective delegation incorporates closely supervising the subordinate following the delegation.

False

The degree to which managerial positions are concentrated in the staff positions is functional intensity

False

The span of management is defined as clear and distinct lines of authority among all positions in an organization

False

Quantitative Management

Focuses on decision-making, economic effectiveness, mathematical models, and the use of computers

Administrative Management

Focuses on managing the total organization

Scientific Management

Focuses on ways to improve the production of individual workers.

____ departmentalization has the advantage of reducing the number of skills a manager must possess.

Functional

Traditionally, experts have have suggested a three-step model for applying ethical judgements to situations that may arise during the course of business activities. The first step is to:

Gather the relevant factual information

Circuit City went bankrupt because of a series of poor managerial decisions and a downturn in the economy. In retrospect, it would seem that there was too much emphasis on the group reaching a consensus decision. As a result, many decisions were made to avoid conflict. What disadvantage of group decision making does this represent?

Groupthink

The founders of Major League Soccer thought their task was to build what they affectionately called a 'soccer nation' in America. However, soccer in the USA is at the ____ stage of the product life cycle.

Growth

Hawthorne Studies

Held at western electric and sponsored by general electric. Elton Mayo and his collegues controlled the lighting in one room of workers but not in another. When illumination was increased, productivity increased.

A basic assumption is that a manager's concern for workers will lead to increased satisfaction and...

Human relations movement

The following is an example of an ____-range plan: reduce employee absenteeism by 20 percent within the next two years.

Intermediate

When we identify strategic, tactical, and operational goals, we are classifying them by ____.

Level

Deda inc manufactures equipment used for professional woodworking. it as one department devoted to producing embossing machines, which are used to create wood moldings and pannels. There is however an engineer assigned to the embosser who stays in contact with people in the sander department to make sure that each is being treated equitably. As the engineer has no formal role, he is likely playing the coordinating role of:

Liaison

Effective

Making the right decisions and successfully implementing them.

Our deepest purpose as an organization is helping support the health, well-being, and healing of both people - customers, Team Members, and business organizations in general - and the planet." This is an example of a ____

Mission Statement

A ____ plan for Choice Waste Management could be to include a flyer in each bill that explains the do's and don'ts of recycling and to put the Information on a webpage where customers pay online. It would develop naturally out of a tactical goal-seeking "to develop a recycling campaign fo rural communities of less than 1,000 customers."

Operational

The Veggie-R-Us store manager would like to implement an employee incentive system within one year. This would be an example of a ____

Operational Goal

Choice Waste Management will be including a flyer in each bill that explains the Do's and Don'ts of recycling and place the information on a webpage where customers pay online. It would develop naturally out of a tactical goal seeking "to develop a recycling campaign fo rural communities of less than 1,000 customers." This is an example of a ____

Operational Plan

FEG inc. has no clearly-defined strategy. This type of strategy is known as

Reactor

Kmart is a good example of a business that uses a ______strategy. After once ruling the discount world, the firm grew complacent and was eventually passed by Wal-Mart. It had to merge with Sears in order to have a chance of survival.

Reactor

World Concrete's strategy is to maintain the status quo. They employ a __________ strategy.

Reactor

When ____ independence is complex, task forces or integrating departments are needed. This is the highest degree of interdependence.

Reciprocal

It is important to follow up and evaluate the effectiveness of a decision to ensure that the decision achieves the desired:

Result

Will is evaluating a stack of resumes and eliminates any candidate that does not hold a Master's degree. Which criterion for evaluating a decision alternative do these candidates fail to meet?

Satisfactoriness

A strong emphasis on ____-term goals, such as quarterly profits, would be most likely to cause employees to ignore intermediate- and long term planning.

Short

Task Environment

Specific organizations or groups that influence an organization. Competitors, Suppliers, Customers, Partnerships, Regulators.

A ____ goal of Choice Waste Management could be to expand operations in two more countries this year

Strategic

The President of Yummy Food, Inc would like to purchase a new grocery chain within 5 years. This is an example of a ____

Strategic Goal

The President of Yummy Foods, Inc is working on a general plan outlining decisions of resource allocation, priorities, and action steps necessary to reach her strategic goal of purchasing a new grocery chain. This is a ____

Strategic Goal

Henri Fayol was the first to identify all of the managerial functions. Which was NOT one of them?

Supporting

The Vice-President of Marketing for Bright Candles wants to increase per store sales by 8 percent over the next ten years. This is an example of a ____

Tactical Goal

Disney has a Smartphone app tp help visitors navigate Walt Disney World. It helps guests find shorter lines, food, restrooms, etc. The app helps increase guest enjoyment and time in the park, which leads to more revenue. The app is an example of a ____

Tactical Plan

Which of the following statements about the Hawthorne studies is FALSE?

The Hawthorne studies confirmed that incentive pay plans are an effective means of increasing production

Organizational Culture

The set of values, beliefs, behaviors, customs, and attitudes that helps the members of the organization understand what it stands for, how it does things, and what it considers important. It can shape the firm's effectiveness and long-term success, and increase productivity.

Peggy Patterson has a pessimistic/negative view of workers that is consistent with which theory?

Theory X

Legislation that places constraints on the selection of employees includes these two acts: ____ and ____ .

Title VII of the civil rights Act and Age Discrimination Act

A system 4 design emphasizes: open and extensive interaction processes, supportive relationships, and group decision making.

True

Apple co founder Steve Jobs resigned as CEO for health reasons. Tim Cook took over. Cook had been with Apple for 13 years. This promotion resulted in the ripple effect.

True

Span of management is the number of subordinates reporting to a particular manager.

True

Greece was on the verge of defaulting on its debt. It decided to dock a month's pay from all elected officials as part of austerity measures. This is an example of decision making under ____

Uncertainty

Efficient

Using resources wisely and in a cost effective way

Ethics

an individuals personal beliefs about whether a behavior, action, or decision is right or wrong.

Technical Managerial Skills

are necessary to accomplish to understand the specific kind of work being done in an organization.

Interpersonal Managerial Skills

are the ability to communicate with, understand, and motivate both individuals and groups.

Power legitimized by the organization is

authority

Some employees have instituted a _____, this allows employees, within limits ti choose a benefit package that best suits their own needs.

cafeteria benefits

In the past 60 years, the percentage of the female workforce has more than doubled. This is an example of:

changing demographics

____ refers to the nature of the competitive relationship between dominant firms in an industry.

competitive rivalry

Classical Management Perspective

consists of two distinct branches- scientific management and administrative management

When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ____ function of management.

controlling

In 2011, unemployment was the highest it had been in more than a decade. This is part of the ____ dimension of organizations.

economic

Behavioral Management Perspective

emphasizes individual attitudes and behaviors and group processes. Human behavior much more important in the workplace than previously believed.

Matty works at a call center. Last week he worked 48 hours. according to the _____ he should receive overtime for the time he worked in addition to his regular 40 hour shift.

fair labor standards act

Soldiering

federick taylor- employees deliberately working at a slow pace below their potential

Often the most difficult part of a performance appraisal:

feedback

The set of broad dimensions and forces in an organization's surrounding that creates its overall context

general environment

Organization

group of people working together towards one goal.

Synergy

is two or more subsystems working together to produce more than the total of what they might produce working alone.

With____ technology, products are created in small quantities and made to customers' specifications:

matrix

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. compared to Randy, Rebecca was

of unknown effectiveness but not as efficient

____ is an element in the organization's internal environment.

organizational culture

Industrial psychology is the practice of applying...

psychology to worker motivation and selection.

The purpose of planning and decision making is to

serve as a guide for future activities

Facebook hurts relationships when too much information is shared. This reflects the ____ element of...

sociocultural

The ____ is the portion of an organization's environment that deals with morals, values, and...

sociocultural element of the general environment

employees deliberately working at a slow pace is:

soldiering

Carrying Plates of food, typing, or operating a computer-assisted design program, are ____ skills.

technical

General Environment

the set of broad dimensions and forces in an organization's surroundings that create its overall context. (TEPSI): Technological, Economic, Political-Legal, Sociocultural, International

any effort to enhance an organizations ethical behavior must begin with

the support of top management

Bruce Tuckman's Stages of Teams include all of the following except:

touring

This type of training is used when employees must practice a physical skill and allows employees to focus on safety rather then productivity:

vestibule