MGMT final mult choice
the discrimination and fairness paradigm is associated with
a. affirmative action
the finnish government is working to change the perception of older workers and encourage finnish companies to abandon mandatory retirement plans. what kind of surface level diversity is the finnish government hoping to achieve
a. age
the job of the concepts managers at starbucks is to use a cross functional team to develop four to six new beverages annually. starbucks uses a cross functional team becuase it
a. allows the company to use employees from various departments with varying perspectives to attack the task
the use of ____ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning
a. assumptions
uganda is one of only two countries in the world that produce a mineral required in the manufacturing of cellular phones. a company which mines that rare mineral decided to not invest in the country due to a bloody civil war resulting from a change in rulers. the mining company used a
a. avoidance strategy
which of the following is an example of a subjective performance measure
a. behavioral observation scales
competitive inertia and strategic dissonance are a problem in the ___ stage of organization decline
a. blinded
which of the big five personality measures has the greatest impact on behavior in organizations
a. conscientiousness
when the home depot opened stores in canada, it ran a series of ads featuring an animated hammer that showed that the US base home improvement store had the lowest prices. according to michael porter, which of the following positioning strategies did the home depot adopt to deal with existing canadian stores that sold similar products
a. cost leadership
as a class project, senora is working with other classmates to create a company that would market NASCAR memorabilia. senoras teacher has instructed her to use the traditional approach to create the organizations structure. what should senora do?
a. create an organizational structure with vertical and horizontal configurations
a systems view of management allows managers to
a. deal with the complex environment in which their companies operate
McClelland's need theory is______ maslows and alderfers need theories with his three motvations of ____
a. different from; affiliation, need for achievement, need for power
darlene jespersen worked in a sports bar. she was an outstanding employee, but she didn't wear makeup because she felt it "took away from her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guest. this changed when the sports bar implemented a "beverage department image transformation" program. female employees were told they would be fired if they did not wear makeup. jespersen contended that it was an example of ____ because male employees did not have to wear makeup
a. disparate treatment
as a member of a typical traditional work group, joshua should expect to be responsible for
a. doing what he is told to do
mary parker follet believed managers typically deal with conflict in one of three ways
a. domination, compromise, and integration
one of canadas largest financial service providers, wanted to develop a customer focused sales and service culture, top management developed the main messages, which were consistently communicated to all levels of employees throughout the organization. this is an example of a ____ communication channel
a. downward
jergen dindegaart is the chief executive of SAS scandinavian airlines. when he explained to stockholders why SAS was withdrawing from a joint venture with another company, he was engaged in
a. encoding
which of the following is an example of an interpersonal role
a. figurehead
the creation of ingram distribution allows booksellers to streamline the ordering and return procedures of their books. ingram made all the books bookstore owners wanted available in one centralized warehouse. many new bookstore owners would be unwilling and/or unable to return to the method of ordering books from the individual publishers. this is an example of the creation of
a. high buyer dependence on a supplier
which of the following is a component of the specific environment that would directly influence a restaurants day to day operation
a. its regular customers
bank CEOs are making significantly ___ than typical employees compared to a few years ago because they are ___
a. less; bearing a significant amount of the regulatory and shareholder backlash
sodima is a french cooperative that owns the name, the trade secrets, and the patents on yoplait yogurt. general mills pays sodima for the right to sell yoplait yogurt in the united states. this is an example of
a. licensing
driving in heavy traffic makes Hal anxious and sometimes angry. He leaves home earlier than usual on morning and doesn't run into heavy traffic. He leaves home earlier again the next morning, and again he avoids heavy traffic. his behavior of leaving home earlier is strengthened by the consequence of avoidance of heavy traffic. what kind of reinforcement has occurred in this example
a. negative reinforcement
the term ___ refers to a work environment where 1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and 2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group
a. organizational plurality
a cosmetics company that is considering entering the south american market would be especially interested in the discretionary income within that region. in other words, which of the following would be a determining factor in its global strategy
a. purchasing power
neither chile nor peru has a mass market cafe culture, but that fact has not stopped starbucks from trying to determine what can be done to make its coffee houses successful in those markets. by recognizing that people in these two south american countries do not drink coffee like people in the united states and that they should change this habit, starbucks has begun a __ process with problem identification
a. rational decision making
in an attempt to stop declining profitabilty, ICI, a british chemical company, deleted petrochemical products form its production and concentrated on specialty chemicals, a less capital intensive, less cyclical business. what type of a grand strategy was ICI using
a. retrenchment
at a canning factory, new employees were instructed never to wear loose-fitting clothes when working around the canning machine. what kind of standing plan is described in this example
a. rules and regulations
managers can use integrity tests to
a. select and hire ethical employees
larry tobin is now president of fairwinds credit union in florida. after mr. tobin assumed presidency at fairwinds, he made several personnel changes. which of the following seems most important to Tobin
a. situational favorableness
positive reinforcement ____ behavior by ______
a. strengthens; following behaviors with desirable consequences
many orthopedic parts are almost identical in size and shape. stryker howmedica osteonics in new jersey used a semi autonomous work group to develop product recognition technology that makes sure parts are identified correctly and orders are filled correctly. what happened when the team reached the storming stage of team development
a. team members began to work together, and different personalities and work styles clashed
which of the following is the most commonly used paradigm for managing diversity
a. the discrimination and fairness paradigm
which of the following is not part of the principles of scientific management
a. use group dynamics to ensure organizational goals are met
based on the branding article we read, where can advertisers expect to find the most success with their branding campaigns
b. asia
bentley college launched a comprehensive diversity initiative which includes frequent diversity retreats for faculty, staff, and student leaders. what basic type of diversity training is bentley using
b. awareness training
___ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job related background information not provided by applicants
b. background checks
why is it often difficult for an employee to assume the role of whistleblower
b. because employees fear that they will be punished
in order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. this technique is called
b. behavioral substitution
how are organizations using teams to help increase customer satisfaction
b. by creating problem solving teams to study ways to improve customer satisfaction and make recommendations for improvements
specialized bicycle components, inc introduced the first major production mountain bikes in 1980. two thirds of its profits come from the sale of mountain bikes. specialized bikes have a large share of a market that has been fairly stable since 2003. according to the BCG matrix, specialized mountain bike would be classified as
b. cash cows
rubylyn is a very enthusiastic person who has been hired to work as the personal assistant for an event planner. at first, rubylyn was driving her supervisor crazy because she was always interrupting him and asking him if he wanted anything. after some _____ from the event planner, rubylyn better understood what her job entailed and became a valued employee
b. constructive feedback
in the __ decision style, leaders share problems with subordinates but still make the decisions themselves
b. consultative
the term ___ refers to the overall organizational strategy that addresses the question "what business or businesses are we in or should we be in"
b. corporate level strategy
this category of the black/mouton leadership grid is characterized by the idea that thoughtfull attention to the need of the people for satisfying relationships leads to a comfortable, friendly organizational atmosphere and work tempo
b. country club management
cutbacks and layoffs become a problem in the ___ stage because the talent level has been reduced both intentionally and unintentionally
b. crisis
huntington ingalls industries plans to ___, which could be a sign of the ___ stage of organizational decline if it is not handled properly
b. cut jobs and shrink the unit; faulty action
urban escapes improves its employees feeling of importance by
b. delegating task to them
_____ leadership should be used with unstructured tasks where works have an external locus of conrol
b. directive
the US chemical industry faces a looming shortage of process operators and is hiring new ones as fast as it can. the average age of an effective process operator is 50. a wave of retirements among these highly qualified and experienced operators in coming years will create opening for many as 10000 operators in the chemical industry. the retirement of the current operators is an example of ___
b. dysfunctional turnover
one of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to lack of
b. efficiency
job specialization can result in
b. employee boredom
an ESOP is an
b. employee stock ownership plan
fran wilson creative cosmestics is a medium sized US company that sells 1.5 million tubes of its lipstick annually in japan. it has no physical presence within the country beyond the fact its products are sold there. fran wilson creative cosmetics uses __ to reach the japanese market
b. exporting
allowing work to be done by highly qualified specialists is an advantage of ____ departmentalization
b. functional
____ is a compensation system in which companies share the financial value of performance gains such as productivity, cost savings, or quality with their workers
b. gainsharing
in terms of external organizational environments, the ____ environment affects all organizations while the ____ environment is unique to each company
b. general; specific
which of the following nontariff barrier was not mentioned in the US imposes new sugar tariffs, but pact may negate them case
b. government import standards
the holden case does not illustrate the following
b. hiring freelancers is too risky since you are sharing your company secret with someone who isnt part of the company
what type of skills tend to be equally important at all levels of management
b. human skills
two of the most important results of a job analysis are
b. job descriptions and job specifications
which of the following is a commonly used method for increasing goal commitment
b. make goals public
which of the following statements about the beginnings of management is true
b. management as a field of study is only about 125 years old
according to the SMART guidelines, goals should be
b. measurable
which of the following is an approach to managing interorganizational processes
b. modular organizations
nestle is a company headquartered in switzerland with manufacturing plants in columbia, australia, canada, egypt, kenya, and more than 90 other nations. nestle is an example of a
b. multinational corporation
if you roll your eyes (___ communication) when you are telling someone how awesome they are (___ communication) this will ____ your verbal message
b. nonverbal; verbal; weaken
the group of medical specialists that work in the neonatal unit of a large teaching hospital has assumed that one of the ___ they should follow is to explain to students the "whys" of specific procedures as they are performed. there is no hospital rule mandating that the students be told an explanation
b. norms
____ can help organizations to maintain flexibility as they plan
b. options based planning
which of the following is the correct order for maslow's need theory (from lowest to highest)
b. physiological, safety, belongingness, esteem, self-actualization
a group in great britain has been established to improve the employment, retention, and promotion prospects of blacks and other minorities as well as woman in the fire and rescue service, which at present has a largely white, male demographic. this ___ team has two years to gather information and create a plan
b. project
which of the following is not one of the rules for effective brainstorming
b. select an openminded group leader
recently, the cable television networks have bombarded viewers with a variety of shows based around teams that come in to redecorate homes and gardens in a very short time frame. since these teams are typically made up of men and women of different ethnic backgrounds, age, and physical capabilities, the fact they work so well with each other to accomplish the redecorating goal is an example of
b. social integration
which of the following is a large system intervention
b. sociotechnical systems
which of the following is FALSE of radioshack
b. splitting the customer list from the trademarks is the best way to leverage the brand in the best possible way
___ are internally focused and should be maximized
b. strengths
teams are typically required when
b. tasks require multiple perspectives
according to camp bow wows CEO, organizational culture is not determined by
b. the amount of money the CEO, the franchisee owners, and the employees make
which of the following statements about federal employment law is true
b. the intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions
which of the following statements about internet recruiting is true
b. the internet allows companies to quickly reach large numbers of people
according to milton friedman, which of the following is a position opposing the stakeholder model of corporate social responsibility
b. the time, money, and attention diverted to social causes undermine market efficiency
which of the following is TRUE about theo chocolate
b. their own factory undergoes IMO certification to build trust with their partners along the supply chain
sharron grant-burton was a marketing director for covenant care, owner of skilled nursing and assisted living facilities. during a discussion of the fairness of the company's bonus structure with other marketing directors, grant burton said she did not receive a bonus because her executive director "did not believe in them". several days later, grant burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. this is an example of
b. wrongful discharge
which of the following is false about chinese trade
c the resource china imports the most is coal
lets say you interview 100 males and 100 females. if you hire 50 males and 25 females, the "reality" calculation is ___ and the 4/5th rules "criteria" calculation is ___. therefore, you ___ have an adverse impact
c. 0.5; 0.4; do not have
for which of the following positions would the hiring organization be most likely to require someone who has high degree of emotional stability
c. 911 operator
elena works in a data processing department for a large credit reporting service and is bored. she spends her days inputting an endless stream of monotonous data into much larger data bases. according to the job characteristics model (JCM) one of the primary reasons for her boredom is
c. a low degree of task identity
which of the following steps for organizational development interventions is similar to unfreezing
c. assessment and feedback
which of the following is the correct order of perceptual filters
c. attention, organization, interpretation, retention
the fact that a 98 pound job candidate is not hired as a dock worker to move 60 pound boxes of produce is legal as result of
c. bona fide occupational qualifications (BFOQS)
when robin was told that her favorite store would no longer stock her favorite brand of clip on earings, she assumed this meant that the company was no longer producing clip on earrings; even though that was not the case. robins incorrect assumption was due to
c. closure
according to the text, if an employer were to use only one type of selection test, ___ would be the best one to use
c. cognitive ability test
deep level diversity is associated with
c. creating effective teams
which of the following is not a mistake managers make when managing resistance
c. declaring victory to0 late
which of the following stages of organizational decline is not reversible
c. dissoultion
a manufacturer of suntan lotion could set a ___ goal to increase revenues by 8% over the next 5 years and a ____ goal to increase sales next june in the miami beach area by 3%
c. distal; proximal
in the nursing home industry, pairing two younger workers with an older worker creates more job opportunities for the older workers. furthermore, this pairing could be a significant advantage in nursing homes where an older worker may have more sensitivity to aging problems. this would be an example of a type of mentoring called
c. diversity pairing
If they are going to expend the thought and effort to fill out evaluation forms, 1) is the form designed to gather meaningful information and 2) do the students have enough information to form a meaningful opinion about the instruction. In terms of expectancy theory, students are concerned with ___, or whether it is worth their efforts.
c. expectancy
which of the following organizations are most directly in competition with each other
c. fedex and UPS
the chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ___ because they supervise nonmanagerial employees
c. first line managers
in the 1960s, coca cola executives in atlanta learned there was a bottler in the colombian jungle that was bottling pirated coke in dumped bottles. coke decided in the ___ of the rational decision making process that it had to either bring some sort of legal action against the unauthorized bottler, ignore it, or buy it
c. generation of alternative courses of action
local adaptation is an advantage of ___ departmentalization
c. geographic
which of the following questions is deemed acceptable (i.e. legal) for employers to ask applicants during the selection process
c. have you ever been convicted of a crime
huntington ingalls industries is trying to boost investment on ___ in order to ___
c. innovation; cut costs
according to weber, a bureaucracy____
c. is the exercise of control on the basis of knowledge, expertise, or experience
which of the following is an internal recruiting method
c. job postings
robert mondavi wineries entered into an agreement with baron philippe de rothschild, owner of boreauxs first growth chateau, to produce a top quality wine in california. the two companies working together to create a new product is an example of
c. joint venture
to save a company from bankruptcy, its CEO told its employees that he would eliminate 53% of the company's mechanics and reduce the compensation of the remaining mechanics by 26%. in terms of the normative decision theory, steenland
c. made autocratic decision
when ruth was hired to be the second in command at graham mailing services, she was told that her job was to deal with the employees to sure they got the mailing done to the customers specifications. she was not instructed on how to run machines or in any other technical area because her position was a job in
c. management
a group in great britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the fire and rescue service, which at present has a largely white, male demographic. by the __ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness
c. norming
a family restaurant based in the english speaking providence of ontario, was planning on opening a catering business in the french speaking areas of canada, this restaurant would need employee with which of the following dimensions of personality
c. openness to experience
there are three kinds of __ plans. they are single-use plans, standing plans, and budgets
c. operational
camp bow wow uses the ___ leadership style
c. participative
which of the following is true of plant fantasies
c. plant fantasies has some customers that give it creative license to do whatever looks best while other customers know exactly what they want so plant fantasies employees just implement that vision
results driven change is focused more on ___ goals while the General steps for organizational development interventions is focused more on __ goals
c. proximal; distal
___ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed
c. reengineering
in a very strong economy, where the demand for qualified job applicants exceed the supply, the environmental characteristics of ___ is likely to be particularly salient for many companies
c. resource scarcity
marie helene de taillac is a well known european designer of understated, very delicate jewelry. once she determined that further growth was impossible without changing how she distributed her product, she decided to open her own retail outlet to sell her products rather than letting department stores sell it. since she made the decision without really examining how much the costs involved in implementing her decision, she has engaged in ___ behavior
c. satisficing
in an article about BP amoco, its CEO said that the company's commitment to ____ is all about trying to align its policies, values, and behavior with those of the societies in which it operates because, ultimately, superior performance means being in touch
c. social responsibility
___ is the process of solving problems by consistently applying the same rules, procedures, and the processes
c. standardization
according to our discussion, theo chocolate would be classified as a __ in the BCG matrix
c. star
which of the following signs would indicate that a team is too small
c. team finds it difficult come up with ideas or generate solutions to problems
what does it mean when the test says the US sentencing guidelines use a "carrot and stick" approach
c. the guidelines offer lower fines to companies that take proactive steps
which of the following is false of holdens global business perspective
c. they produce in the US because that is where the highest quality products are available
currently the US olympic committee (USOC) pays olympic athletes $25000 for each gold medal, $15000 for a silver medal, and $10000 for a bronze medal. The USOC pays disabled athletes only 10% of what the olympic athletes are paid. paralympic athletes are angry at being treated unfairly. what kind of inequity are the paralympic athletes experiencing
c. underreward
according to henri fayols fourteen principles of management, _____ requires that each employee should report to and receive orders from just one boss
c. unity of command
bonuses that happen sometime at the end of the year are a ___ reinforcement schedule
c. variable interval
the barcelona restaurant group video primarily emphasized
c. you must have the right people in front of customers
an international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. a salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. his supervisor in the shipping division wants expense accounts submitted monthly. the salesperson is likely experiencing a problem with
d. chain of command
an organization is experiencing been successful in the past
d. competitive inertia
the purpose of milestones in the ____ approach is to establish ___ goals to reach ___ goals
d. experiential; proximal; distal
which of the following is not a way to manage resitance
d. freedom
the japanese government has proclaimed that its snow is different from that found in any other region of the world and as a result ensures that all snow skis marketed for sale in japan must be manufactured in japan. this is an example of
d. government import standard
fundamental attribution error is usually explained with ___ attribution and ____ favor this bias
d. internal; employees
when making travel plans, many tourists have selected thomas cook, a british tour operation, because they perceive that no other tour company can duplicate the customer service and satisfaction that thomas cook has provided over its years of operation. thomas cook has apparently created a sustainable competitive advantage by using ___ resource
d. nonsubstitutible
according to an electronics CEO, the first requirement of management is that it should be as little defined as possible so that it would 'shape itself' to the person's special abilities and initiative. the electronics company more than likely had a ___ organization
d. organic
when susan started work at Henderson Textile Co, she was amazed at its employees who would take 30 minute restrooms breaks, leave for the day a 2 pm, and generally belittle the company's management. such employees' actions most likely developed over time as a result of a faulty
d. organizational culture
the s-curve pattern of innovation is similar to ___ where there are alternating periods of ___
d. punctuated equilibrium theory; stable and dynamic environmental progress
the three types of task interdependence are
d. reciprocal, pooled, and sequential
the majority of european ___ change because ___
d. resist; they want to preserve their way of life in regard to job security, adequate pensions, vacation, and medical leave
the GE workouts is a type of ___ change that facilitates __ type conflict
d. results driven; c
ethical intensity depends on all of the following except
d. social commitment
robert strickland works in the legal department at a large consumer products manufacturer. it is his job to craft warnings on package labels. this is stricklands
d. staff function
top management is responsible for developing long term ___ that make clear how the company will serve customers and position itself against competitors in the next two to five years
d. strategic plans
which of the following is false of holden
d. they own their entire supply chain, so that enables them to be one of the few fair trade clothing companies
its what he loves: turning ideas into companies, then shaping those businesses to meet evolving challenges. "youre never done," he says. "it always looks like youre near the finish line, but ther are always new opportunities along the road-- and new obstacles youd never thought of. thats part of the exploration-- constantly looking at the next problem and the next solution." apparently, thompson is an example of a
d. visionary leader
internal attribution means behavior is thought to be __ and is most similar to ____ locus of control
d. voluntary; internal
e-lab has project teams perform field research for its clients. project teams at e-lab have designed a new over the counter cold medicine by studying the process of how people get sick; they have helped create a new station wagon for a major carmaker; and they have helped backpack maker jansport design a completely new way of displaying its products in sporting goods stores. you can expect e-labs project teams to be
e. all of these
the manager of a company that produces a soy based sausage want to conduct a competitive analysis. during the competitive analysis, he should look at
e. all of these
which of the following is one of the ways in which training can be evaluated
e. all of these
which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees
e. all of these
which of the following is an example of a diversity principle that will help manager do a better job of managing company diversity programs
e. all of these are examples of diversity principles
which of the following is not one of the recommendations for minimizing the occurrence of affective conflict and having a good fight
e. always resolve issues by consensus
NTL is the largest cable company in the united kingdom. the company has recently declared bankruptcy and need to engage in restructuring in order to give it more flexibility and allow it to raise capital. since it has identified the need for strategic change, what would be the organizations next step in this strategy making process
e. conducting a situation analysis
the primary disadvantage of using wholly owned affiliates as the means of entering a foreign market is
e. costs
the informational role managers play when they share information they have collected with their subordinates and others in the company is called the ____ role
e. disseminator
To make sure that people with disabilities have the same opportunities as everyone else, organizations can
e. do all of these
to ensure that sexual harassment laws are followed and not violated, companies should
e. do all of these
when teams are used properly and in the right settings, work teams can
e. do all of these
the general agreement on tariff and trade (GATT)
e. does all of these
one of the benefits of planning is how it
e. does none of these
according to management expert bill roche, results from goal setting can virtually be guaranteed, but only if "you have first won the hearts and minds of your coworkers. when they are on board with the goal-- they agree that it is important and can be done-- you really get dramatic improvement". roche is describing
e. goal acceptance
a concept pianist had always wanted to play jazz and was elated when he got the opportunity to play piano with a group of talented new orleans jazz musicians. he experienced a ____ reward
e. intrinsic
the ryerson university library is organized in a hierarchy with six unit heads reporting to a chief librarian. within these units are fifteen librarians and forty seven full time library staff. one of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. the ryerson university library used
e. job rotation
which of the following statements about the strategic reference point theory is true
e. none of these statements about the strategic reference point theory is true
in general, this management theory uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories
e. operations management
while ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization
e. organizational structure; organizational process
because of slowing sales, arm and hammer started promoting innovative uses for its baking soda. by searching for new market opportunities, the manufacturer of arm and hammer is using which type of adaptive strategy
e. prospecting
instacart is using which type of adaptive strategy
e. prospecting
to protect its farmers, japan put limitations on the amount of mushrooms and leeks that could be imported into japan from china. this limitation is an example of a
e. quota
which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as it internal strengths and weaknesses
e. situational analysis
a producer of mobile aerial work platforms rewards employees for the number of basic skills they can perform rather than the jobs to which they are assigned. prior to initiating this system, pay increases were based on a merit system. the merit system is still in effect; however, the new program emphasizes continued acquisition of new skills. the company uses
e. skill based pay
when done correctly, management by objectives (MBO) is an extremely effective method for
e. tactical planning
the two general kinds of trade barriers are
e. tariff barriers and nontariff barriers
after six months as a manager, new managers typically believe their job is
e. to solve problems for subordinates
people with machiavellian personalities believe that virtually any type of behavior is acceptable if it helps satisfy needs or accomplish goals. add that skill to someone with the ability to create strong bonds with followers and you have described a leader who is a
e. unethical charismatic leader
a park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. a PROS cooperative is an example of a
e. virtual organization
starbucks, the operatior of starbucks coffeehouses, also markets a line of compilation CDs and other noncoffee items. the making and marketing of the CDs and non-coffee products would be an example of
f. unrelated diversification
research shows that while initiating structure impacts primarily on _____, consideration impacts primarily on ____
job performance; job satisfaction
kinesics and paralanguage are two kinds of ____
nonverbal communication