MGMT FINAL: MULTIPLE CHOICE
At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____. A. bureaucratic management B. systems management C. contingency management D. group dynamics theory E. human relations management
A
Debra, the vice president of sales and marketing, evaluates Theo Chocolate's performance based on the company's ability to meet a triple bottom line which values: A. people, profit, and the planet in equal measure. B. people first, then profit and the planet. C. product, price, and place in equal measure. D. assets, liabilities, and owner's equity. E. profit first, then people and the planet.
A
During Hurricane Harvey, Bass Pro Shops donated 80 boats to the relief efforts, more than anyone expected they would do. This is an example of ____________ on the part of Bass Pro Shops. A. discretionary responsibility B. environmental responsibility C. ethical responsibility D. economic responsibility E. legal responsibility
A
Goals and plans tend to be set from the ______________ and implemented from the _____________. A. top down; bottom up B. bottom up; bottom up C. plants; corporate headquarters D. top down; top down E. bottom up; top down
A
Historically, ____ responsibility means making a profit by producing a product valued by society. It has been the most basic social responsibility of a business. A. economic B. discretionary C. fiscal D. ethical E. legal
A
In the Cola Wars video, which of the companies did a better job of responding to changes in the external environment? A. Coke B. Dr. Pepper C. RC Cola D. Fanta E. Pepsi
A
Phillip works at a graphic design firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. According to chapter 1, this shows us Phillip has ____________. A. technical skills. B. planning skills. C. cognitive skills. D. human skills. E. versatility skills
A
Typically the most important factor in the relationship between companies and their suppliers is ____. A. how dependent they are on each other B. how much they know about each other C. the type of product being manufactured D. how compatible their organizational cultures are
A
We've said that culture controls a lot of employee behavior. Who is in charge of setting culture? A. top managers B. team leaders C. middle managers D. employees E. first-line managers
A
What 1947 trade agreement established rules and procedures for international trade and built a system for the negotiation of trade-related disputes? A. General Agreement on Tariffs and Trade B. European Union C. Free Trade Agreement of the Americas D. North American Free Trade Agreement
A
Which is an advantage of oral communication? A. It is two-way B. It gives slow feedback C. Provides a record D. It is well thought out E. Is easily disseminated
A
Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions? A. coercion B. arbitration C. negotiation D. reinforcement modification E. mentoring
A
Which of these is an example of an internal recruiting source: A. a bulletin board advertising job openings to your existing employees. B. a state employment service. C. a newspaper advertisement. D. a college career fair. E. Monster.com
A
___ occurs when managers choose an alternative that is good enough, rather than the best possible alternative. A. Satisficing B. Optimizing C. Maximizing D. Availability bias E. Negative frame
A
____ is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said. A. Active listening B. Hearing C. Dyadic communication D. Synergistic communication E. Empathetic listening
A
____________ is an example of organizational development at the large system level. A. Survey feedback B. Group goal setting C. Training D. Coaching E. Team building
A
. Which of these is true about the cash cow? A. It has a small market share in a slow growth industry. B. It has a large market share in a slow growth industry. C. It generates tremendous profits in a rapidly growing industry. D. It is generally a dead business that should be divested. E. It has a small market share in a rapidly growing industry
B
A manager striving for organizational ____ is accomplishing tasks that achieve organizational objectives. A. efficiency B. effectiveness C. synergy D. functionality E. roles
B
A notebook company suffers because of massive wildfires in the northwest that reduced the availability of softwood trees used for producing high quality paper. This is an issue with: A. customers. B. suppliers. C. competitors. D. the general environment. E. industry regulations.
B
According to Michael Porter, five industry forces determine an industry's overall attractiveness and potential for long-term profitability. Which of the following is one of those forces Porter identified? A. existing benchmarks B. bargaining power of suppliers C. organizational structure D. span of management E. existence of complementary products
B
Bethel's Covenant for Life Together is an example of a : A. stage of moral development. B. code of ethics. C. ethics training. D. religious injunction. E. overt integrity test
B
In class we talked about how employee separation can be either voluntary or involuntary. Your book tells you that voluntary employee separation is also called: A. downsizing. B. employee turnover. C. wrongful discharge. D. subjective performance measures. E. a needs assessment.
B
In the case of book publishing, identify an example of the sociocultural component: A. The number of book stores in a particular location B. A trend toward reduced leisure time C. A change in copyright laws D. An increase in the number of competitors E. An advocacy group supporting free books for children
B
____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other. A. Self-concept B. Personality C. Motivation D. Cognitive activity E. Disposition
B
__________ increase in importance as managers rise through the management hierarchy. A. Spatial skills B. Conceptual skills C. Technical skills D. Informational skills E. Human skills
B
The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes A. a need for achievement. B. a need for power. C. a need for affiliation. D. a need for authority. E. all of the above.
C
Various persons or groups with a legitimate interest in a company's actions are called ____. A. shareholders B. boundary spanners C. stakeholders D. gatekeepers E. indirect investors
C
When the local fast-food restaurant manager caught one of her employees giving free food to his friends, she fired him on the spot. When another employee stayed late after work one night to help a woman start her car, the manager rewarded him. What type of control did the restaurant manager use in these two instances? A. autocratic B. self-control C. bureaucratic D. connotative E. objective
C
Which of the following is a component of the specific environment that would directly influence a restaurant's day-to-day operation? A. a trend toward eating less fat B. GNP C. its regular customers D. more rigid enforcement of OSHA laws E. all of these
C
Which of these is NOT an important characteristic of a team? A. Teams have a common, agreed upon vision. B. Teams hold each other mutually accountable. C. Teams have no conflict. D. Teams have high levels of trust. E. Teams have complementary skills
C
With ____ change, there is less risk because mistakes are smaller and less costly to fix. A. transformation B. reengineering C. incremental D. transactional E. prerequisite
C
You are working on a project in a group for a class. You're pretty sure your group isn't doing enough to get an A, but don't say anything because you really like your group and don't want to make the other people mad. This is an example of: A. dialectic inquiry. B. the nominal group technique. C. groupthink. D. devil's advocacy.
C
We've seen through a variety of theories that there are two primary types of leadership behaviors. What are they? Pick TWO - you will have TWO letters on the line. A. Control-oriented B. Change-oriented C. People-oriented D. Strategy-oriented E. Task-oriented
C&E
A process for providing feedback to employees on how they are doing in their job is called: A. employee selection. B. productivity assessment. C. employee reviewal. D. performance management. E. halo effect.
D
A senior says he is motivated to find a job. He goes online and finds some postings, but then never actually applies for any jobs. Based on our class definition, was he motivated? A. No, because he didn't really need a job B. Yes, because motivation is an emotion, not an action C. Yes, because he took some action toward finding a job D. No, because he didn't persist in his efforts
D
ABM Industries, a window-washing company in San Francisco, is not currently expanding their product lines, but instead are focusing on getting better and better serving their current customers with their current products. This is an example of a _____ strategy. A. growth B. retrenchment C. focus D. stability E. bad
D
An example of legal/political trends from the Cola Wars video was: A. Old Cola Drinkers of America. B. TV. C. the passing of minimum wage laws. D. prohibition. E. the Great Depression.
D
An expatriate is someone who ____. A. claims dual citizenship B. is unhappy with his or her present residence C. believes strongly in nationalization D. lives and works outside of his or her own country E. desires to be employed in a country outside of his or her own
D
At Camp Bow Wow, all employees, franchisees, and recruits learn the inspirational story of how Heidi Ganahl founded the dog day care company. This is important because the story: A. demonstrated the behavioral substitutions. B. reduces absenteeism among employees. C. reduces the uncertainty in the external environment. D. helps sustain values, attitudes, and beliefs. E. helps individuals detect environmental changes.
D
Mike supervises the factory workers in an automobile manufacturing firm. Most of his time is spent on quality control, scheduling workers, and training new employees. Mike can be categorized as a __________. A. middle manager. B. top-level manager. C. scientific manager. D. first-line manager. E. plant manager.
D
Plum Plastics has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as A. a neutral factor. B. an internal weakness. C. an external opportunity. D. an internal strength. E. an external strength.
D
The term ____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work. A. fees B. wages C. value-added D. compensation E. salaries
D
Russia imposed limits on how much poultry, beef, and pork could be imported into the nation from the European Union (EU) in retaliation to limits the EU placed on how much grain Russia could export. This is an example of: A. a wholly owned subsidiary B. satisficing C. cultural barriers D. a trade agreement E. a trade barrier
E
Telling employees we are switching from BLink to MyBethel as a web portal because BLink was an out-of-date-technology that was costing us a lot of money was a way to: A. show top management support. B. coerce. C. negotiate. D. increase employee participation in planning. E. communicate change-related information.
E
The ____ is a barrier that prevents women and minorities from advancing to the top jobs in an organization. A. missing rung B. missing key C. diversity bottleneck D. organizational roadblock E. glass ceiling
E
The basic control process of business begins with ____. A. benchmarking B. problem identification C. determining what corrective action will be if actual performance does not equal or exceed expected performance D. the comparison of actual performance to expected performance E. the establishment of clear standards of performance
E
. A company provides greater value for its customers than its competitors. This is known as: A. competitive advantage. B. related diversification. C. a situation analysis. D. an opportunity. E. a value proposition.
A
According to you assignment, one of the organizing decisions Nehemiah made was to: A. reassign all the guards to building the wall so it could be completed more quickly. B. assign workers to build the wall across from their houses. C. request a letter from the King. D. have the law read to the people.
B
Target Corporation has over 2,500 employees in an office in Bangalore, India, even though they have no stores in Asia. Instead, Target takes advantage of the time differences by putting employees from Minneapolis and India together on the same project, using telecommunications and information technologies instead of face-to-face meetings. Imagine this - you've worked all day on your marketing project in Minneapolis and got 60% of the way done. You get into the office the next day to find that the project is now 75% done because as you were sleeping, it was the work day in India and your teammates there made a lot of progress. This is an example of a: A. virtual team. B. cross-functional team. C. employee involvement team. D. self-designing team. E. self-managing team.
A
A company has determined their employee turnover rate (% of employees who quit each year) is 24%. However, they don't know if that is good or bad. What step of the control process seems to be missing? A. Set standards B. Measure performance C. Measure selection results D. Identify deviations E. Develop a plan for corrective action
A
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other. A. opportunistic behavior B. relational monopoly C. behavioral monogamy D. transactional behavior E. relationship behavior
A
A manager was talking to a new employee, trying to teach them how to do their job. The problem was that the manager used so many words that were specific to the profession that the employee didn't know that the employee was simply lost. This type of vocabulary is referred to as: _____________ A. jargon. B. decoders. C. noise. D. cluster chains. E. grapevines.
A
According to our class exercise, handling difficult conversations is usually easier when: A. we have an outline in advance of what we want to say. B. perceptual filters are in place. C. paralanguage is ignored. D. we use a cluster chair process. E. we follow the fundamental attribution process.
A
Reinforcement theory says behavior is a function of ____. A. its consequences B. the situations in which it occurs C. conscious choices D. perception E. environment
A
The Department of Business and Economics is the only Bethel department that has a full-time employee whose job it is to help students find internships. When Bethel created that job they had to decide if it should be in the business department or if it should be grouped into the Office of Career Development and Calling. This decision is part of: A. departmentalization. B. planning. C. job specialization. D. delegation. E. a matrix.
A
The determination and adjustment of the organization's ability to produce products and services to match customer demand is called A. capacity planning. B. organizational flexibility. C. MRPII. D. customer satisfaction. E. none of the above.
A
The matrix structure violates one of Henri Fayol's 14 principles of management because in it: A. employees report to more than one boss. B. there is no job specialization. C. the scalar chain is frequently broken. D. some departments are duplicated across divisions. E. the top level of hierarchy is not departmentalized.
A
Two team members are arguing and you realize it really has nothing to do with a problem but has more to do with the fact that they don't get along and they have personal issues. What type of conflict is this? A. A-type (affective) B. C-type (cognitive) C. B-type (behavioral) D. D-type (dominance) E. E-type (emotional)
A
James, Daniel's manager, reprimands Daniel whenever he makes a mistake because he assumes that Daniel lacks intelligence. However, in reality, Daniel tends to make those mistakes because of the unfriendly behavior by his peers and the overwhelming work pressure. James disregards these situational factors when making judgments about Michael. This is an example of the _______. A. reactive perception error. B. fundamental attribution error. C. defensive bias. D. self-serving bias.
B
Last week we heard the story of Kim, a chambermaid at a hotel. She described how the employees of the hotel frequently stole shower curtains, towels, and chocolates because they felt like they weren't getting paid very well and weren't treated that well by their employer. We can tell that these employees are in Kohlberg's _________ stage of moral development. A. conventional B. preconventional C. compromising D. intense E. postconventional
B
Atkinson & Nelson, Inc. is a marketing firm with a number of strategic business units. Their data analytics unit has a large market share in a rapidly growing industry. Their data analytics business would be classified as A. a cash cow. B. a star. C. a question mark. D. stuck in the middle. E. a dog.
B
Company X wanted to start using a different supplier for one of their main parts. They looked at every single possible supplier on the market, gathered complete information on all the choices, and choose the optimal supplier. They were ________ in their decision making. A. ineffective. B. maximizing C. efficient D. optimizing E. satisficing
B
In June an apartment building in London (Grenfell Tower) caught on fire and at least 80 people died in the blaze, many others were injured, and hundreds left homeless. Two days later, Queen Elizabeth visited a shelter where the residents were living temporarily to show the support of the crown. She was not making decisions or providing information, but representing the government to those in the shelter. In this situation, she can be viewed as a: A. leader. B. figurehead. C. disturbance handler. D. negotiator. E. disseminator.
B
In a departure from mainstream management thinking, Mary Parker Follett believed ____. A. pay should be performance-based B. conflict could be beneficial C. rules and procedures should be applied without favoritism D. group dynamics produces positive peer pressure E. work specialization was the key to efficiency
B
In the context of management functions, organizing is about: A. monitoring progress toward goal achievement. B. determining how things get done and who does them. C. determining where the company is today. D. motivating workers to work hard. E. determining organizational goals
B
Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation. A. functional B. matrix C. customer D. product E. geographic
B
Radio Shack went into ________________ when it recognize and adapt to pressures that threatened their survival and eventually filed for bankruptcy in 2015/ A. testing B. organizational decline C. compression D. discontinuous change E. technological lockout
B
Regina, the CEO of a popular health magazine, subscribes to 20 other magazines to follow the industry trends. In the context of management roles, which of the following roles does Regina illustrate in this scenario? A. Leader role B. Monitor role C. Spokesperson role D. Disseminator role E. Liaison role
B
The ____ states that we all have a basic need to understand and explain the causes of other people's behavior. A. theory of causality B. attribution theory C. principle of consideration D. theory of empathetic reinforcement E. behavioral reflection theory
B
The __________________ helps leaders determine the appropriate amount of employee participation when making decisions. A. strategic leadership theory B. normative decision theory C. country club management D. visionary leadership theory E. charismatic leadership theory
B
The other day Leah was telling me about how much she likes her manager. She described how during her last performance appraisal meeting her manager asked her what type of a job Leah would like to have in 3 years and is now looking for opportunities for Leah to develop the skills that she'd need to get there. This is an example of: A. selection. B. developing. C. training. D. job analysis. E. compensation.
B
The purpose of spaghetti and marshmallow day was to demonstrate that: A. cohesive teams are more efficient. B. how we organize our company does affect how our company functions. C. we are motivated by rewards. D. matrix structures build the most effective products. E. business is a better major for you than engineering.
B
The research on diversification in portfolio management indicates that the best approach is probably ____. A. unrelated diversification B. related diversification C. related differentiation D. no diversification E. repositioning
B
When Bethel decided to build a new fitness center, they first tried to determine the forces that drive the change and the forces that restrain the change. This is called a: A. stakeholder assessment. B. force field analysis. C. creative work environment. D. organizational impediments analysis. E. person-focused intervention.
B
When Melissa, an employee in our San Diego office, wants to produce a new brochure she has to work through the communications and marketing department here in Arden Hills. This is due to a high degree of: A. organizing. B. unity of command. C. decentralization. D. centralization. E. delegation
B
Which of these believes that rewards are a necessary part of leadership? A. Equity Theory B. Path-Goal Theory C. Acquired Needs Theory D. Situational Leadership Theory E. Fiedler's Contingency Theory
B
Which of these is NOT an essential part of planning? A. Assessing where you are today. B. Determining an organizational structure to implement your plans. C. Determining how to get from where you are today to where you want to be in the future. D. Determining where you want to be in the future.
B
Your book tells the example of a male executive at Dell, Inc. who attended a program designed to teach managers to recognize the hurdles facing women in the workplace. This is an example of: A. diversity pairing. B. awareness training. C. a diversity paradigm. D. affirmative action. E. a diversity audit.
B
____ allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior. A. Mirroring B. Benchmarking C. Comparative criterion D. Data decentralization E. Information processing
B
__________ is a potential disadvantage of work teams. A. The organization loses the ability to respond quickly to the environment B. Increased initial turnover C. Flexibility in productivity D. Decreased new product development E. Satisfaction of team members can decrease
B
. A tall structure must have ____________ than a flat structure. A. more centralization B. more decentralization C. more levels of organizational hierarchy D. fewer levels of organizational hierarchy E. more job specialization
C
A disadvantage of internal recruiting is that it: A. more expensive than external recruiting. B. takes longer than external recruiting. C. can lessen the morale of those who weren't selected. D. gains new experiences and creative ideas from the outside. E. has a higher risk of hiring a bad employee than external recruiting.
C
A government's use of trade barriers to shield domestic companies and their workers from foreign competition is ___________. A. global consistency B. illegal according to GATT C. protectionism D. a regional trading zone E. a nontariff barrier
C
A(n) ____ is a resource that is impossible or extremely costly or difficult for other firms to duplicate. A. nonsubstitutable B. reliable C. imperfectly imitable D. rare E. strategically dissonant
C
A(n) __________ is a group member whose work pace is significantly faster than the normal pace in his or her group. A. bureaucrat B. figurehead C. rate buster D. first-line manager E. soldier
C
An organization's ____________ is unique to that firm's industry and directly affects the way it conducts business day to day. A. general environment B. economic sector C. specific environment D. opportunistic behavior E. business confidence indices
C
An organizational development initiative designed to implement change and increase the effectiveness of the organization is called a(n) _______. A. change force B. force field analysis C. intervention D. strategy E. standing plan
C
Frederick Taylor is famous for____. A. developing the fourteen principles of management B. developing the Gantt Chart C. creating the principles of scientific management D. first defining the functions of managers E. doing all of these
C
Hunter wanted to change how he grips his tennis racket during his serve. He knew what to do, but found he had a tendency to fall back to his old grip if he didn't think about it. What stage of the change process is missing for Hunter? A. transformational change B. change intervention C. refreezing D. change forces E. unfreezing
C
In the past, battlefield surgery was crude and often ineffective. Which of the following management theorists would most likely have used their understanding of how work is done to help surgeons eliminate unnecessary motions, operate more efficiently, and save more lives by closely studying how surgeries were performed? A. Mary Parker Follett B. Frederick Taylor C. Frank and Lilian Gilbreth D. Chester Barnard E. Henri Fayol
C
Logos, shirts, branded signage, and Web sites that help shape people's perceptions of Camp Bow Wow are known as its: A. behavioral additions. B. cognitive maps. C. visible artifacts. D. assumptions and beliefs. E. behavioral substitutes.
C
Nehemiah 5:19 says "Remember me with favor, O my God, for all I have done for these people." In a way, that makes it sounds like part of the process of _______ between the "employer" God and the "employee" Nehemiah. A. storming B. norming C. performance management D. development E. training
C
Phillip has decided that he is not successfully fulfilling his growth needs at college so he is going to stop going to classes and instead focus on building a lot of great relationships. This is an example of: A. Maslow's hierarchy. B. the two-factor theory. C. the frustration-regression principle. D. a really good decision. E. a process theory.
C
Phone manufacturers such as Apple, Samsung, and HTC are in an industry characterized by rapid change. This means they are in a(n): A. scarce environment. B. general environment. C. dynamic environment. D. specific environment. E. stable environment.
C
Print Services is trying to decide how much paper to order at any one given time. A tool they could use to help decide would be: A. Cybernetic Control Process B. Organizational Control Methods C. Economic Order Quantity D. Independent Demand Systems E. Kanban System Calculations
C
Prior to the introduction of ____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others. A. information management B. systems management C. scientific management D. contingency management E. bureaucratic management
C
Sometimes when a team has been together so long they start to have the same ideas and perspectives. They also sometimes just agree with each other so that they'll be liked. This is called: A. team development. B. accommodation. C. groupthink. D. a team norm. E. cohesiveness
C
The ____ is the set of key values, beliefs, and attitudes shared by members of an organization. A. internal environment B. organizational strategy C. organizational culture D. industry code of ethics E. organizational vision
C
In the Three Signs, Brian believed he was a good CEO because he had: A. strong financial acumen. B. superior planning skills. C. a Harvard MBA. D. a passion for people. E. great marketing skills.
D
Leaders that have strong, confident, dynamic personalities that attract followers and enable the leaders to create strong bonds with their followers are called: A. transactional leaders. B. strategic leaders. C. transformational leaders. D. charismatic leaders. E. visionary leaders
D
Drain Well, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as A. an external opportunity. B. a congressional chaos. C. an external weakness. D. an external threat. E. an internal strength.
D
Four students are working together on a semester-long class project. It's pretty common for everyone to be 10-15 minutes late for their meeting times. This is an example of: A. cohesiveness. B. structural accommodation. C. a self-designing team. D. a norm. E. a virtual team
D
HR as a field really came out of the 1930s when multiple pieces of legislation were passed by the US Congress. These laws were primarily designed to: A. prevent discrimination based on race, color, religion, sex, and national origin. B. provide equal rights for all workers. C. eliminate sexual harassment. D. protect workers' rights to unionize and be paid a fair wage. E. redefine immigration.
D
In The Three Signs, Brian became interested in working at Gene and Joe's because: A. he would be able to help Joe, his college roommate and lifelong friend. B. he wanted to learn from Joe's management skills. C. he wanted to know why the employees there all loved their jobs. D. he wondered why the employees didn't seem to have any enthusiasm for their jobs. E. he needed the extra money that it would provide.
D
Sarah and Kyle just got their last paper back from their lab science course. They both got A's, although Sarah's was 10 pages long and Kyle's was only two. Which theory says that Sarah will be upset by the difference and seek to balance this in the future? A. Reinforcement theory B. Two-factor theory C. Expectancy theory D. Equity theory E. Content theory
D
The wide sweeping piece of legislation that makes discrimination in all areas of employment illegal in the US is the: A. Age Discrimination in Employment Act B. Equal Pay Act C. Fair Labor Standards Act D. Civil Rights Act of 1964
D
To enter foreign markets, most firms begin with which strategy? A. Greenfield venture B. Direct investment C. Acquisition D. Exporting E. Joint venture
D
Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years. A. standing plans B. operational plans C. tactical plans D. strategic plans E. task forces
D
Unilever, a large food and personal products company, sells an anti-perspirant that it manufactures in Australia. In Australia it is called Rexona, but it's called Sure in the UK, Degree in the US, Rexena in Japan, and Shield in South Africa. This variation by country shows us that Unilever likely follows a _______ strategy. A. global adaptation B. local consistency C. complicated D. local adaptation E. global consistency
D
Using _______ control means I need to be very careful in whom I hire as I want to make sure the employees' values match my company's values. A. concertive B. bureaucratic C. trait D. normative E. objective
D
Which is NOT an advantage of satisficing in decision making? A. It is a realistic way to make decisions. B. It is efficient. C. Your selection meets your needs. D. You can choose the absolute best option.
D
Which is NOT one of the main ideals of Total Quality Management (TQM)? A. Teamwork B. Continuous improvement C. Customer focus and satisfaction D. Centralized Control
D
Which of these teams is most likely to be cohesive? A. A football team with 100 players. B. A basketball team with one standout star player. C. A baseball team that went 0-10. D. A volleyball team that wins the championship. E. A tennis team where 3 players all want the #1 singles spot.
D
You've enjoyed management this semester because you really like learning and have felt a strong sense of accomplishment in doing the best work you can. This is a(n) _____ reward. A. need-based B. extrinsic C. bogus D. intrinsic E. passive
D
Your book recommends that, according to the BCG Matrix, your dogs should "find new owners". Why would a company buy a different company's dog? A. Because the dog has a lot of potential based on the rapid market growth. B. Because they could combine it with the already existing dog to make a star. C. Because the dog has such a large market share. D. Because they could combine it with their already existing dog to make a cash cow. E. I don't really care; I'm a cat person.
D
___ are the targets that managers use to measure whether their firm has developed the core competencies that it needs to achieve a sustainable competitive advantage. A. Strategic monitors B. Imperfectly imitable resources C. Strategic focus points D. Strategic reference points E. Differentiation targets
D
____ inventories include the basic inputs in a manufacturing process. A. Work-in-process B. Component parts C. Recyclable D. Raw materials E. Finished goods
D
____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there. A. Cultural advantage B. Affirmative differentiation C. Cultural proaction D. Diversity E. Acculturation
D
____ is strong when decisions have large, certain, immediate consequences and when we are physically or psychologically close to those affected by the decision. A. Ethical variance B. The level of ethical involvement C. Situational morality D. Ethical intensity E. Norm compliance
D
__________ is a measure of performance that indicates how many inputs it takes to produce or create an output. A. Durability B. Reliability C. Profitability D. Productivity E. Accountability
D
A company is hiring a new accounts payable clerk. They want to be confident the person they hire doesn't have a relevant criminal record as they will have access to a lot of the company's money. They would use a _______ to investigate this. A. needs assessment B. aptitude test C. assessment center D. cognitive ability test E. background check
E
A few years ago Bethel switched all of our office telephones from the traditional wired phones to a voice-over Internet protocol (VoIP) system which runs our phones via the Internet through our computer network, saving Bethel money on our service. This purchase of a new technology to replace an old one is referred to as __________ A. design competition. B. creative work environment C. technological lockout D. dominant design. E. technological substitution.
E
A large meat packing plant in Worthington, MN has over 2,000 employees who speak over 60 native languages. This is an example of ____. A. affirmative action B. organizational structures C. cultural organization D. acculturation E. diversity
E
According to a 2016 article from USA Today, Nick Saban, the head coach of the Clemson football team, received a $325,000 bonus because his team made the NCAA playofffs, which could have gone up to $525k if the team won the national title. This is likely based on the belief that people are more likely to be motivated to put in more effort if they think it will cause them to performance better and that they will receive a desired reward. This is an example of: A. the equity theory. B. Fiedler's contingency theory. C. the self-fulfilling prophecy. D. Alderfer's ERG theory. E. the expectancy theory.
E
According to the elements of bureaucratic organizations, which of the following should be a criterion for promoting employees? A. Physical appearance B. Heredity C. Relationship with the managers D. Political influence E. Experience or knowledge
E
Amanda, the sales manager for an e-commerce fashion site, decides the annual, monthly, and weekly targets for all the sales staff in the company. Which of the 4 management functions is this? A. Goal setting B. Negotiating C. Commanding D. Leading E. Planning
E
An increase in work specialization tends to increase A. ethical behavior. B. coordination. C. span of management. D. authority. E. efficiency.
E
Clyders Inc., an apparel manufacturer, decided to reduce its inventory by lowering prices. The plan to get rid of excess inventory was so successful that the company ran out of inventory in just a couple of days. In other words, the company experienced: A. aggregated turnover. B. a loss of amortization. C. TQM. D. negative sales. E. a stockout.
E
Every 7 years I have to go through a more in-depth performance appraisal. During that time, feedback is provided by my boss, peers, students, alumni, and I provide a self-appraisal as well. This in-depth process is referred to as: A. job evaluation. B. piecework. C. awareness training. D. wrongful discharge. E. 360-degree feedback.
E
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization. A. customer B. matrix C. functional D. geographic E. product
E
How does an organization provide for its employees' self-actualization needs? A. By giving out employee-of-the-month awards. B. By providing them with a retirement account. C. By hosting company parties and sports teams. D. By providing them with a wage. E. By providing employees the opportunity to use their gifts and passions at work.
E
I head a student say "she's really outgoing, so I'm sure she'd be a good leader". They we relying on the ________ theory of leadership to make this assessment. A. contingency B. path-goal C. consideration D. situational E. trait-based
E
ISO 14000 ____. A. is only given to manufacturers who have achieved the highest possible level of product quality and assurance B. provides ISO certification for service providers C. is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world D. is the interim ISO certification that is granted in the event that ISO 9000 certification is temporarily withdrawn E. is a series of international standards for managing, monitoring, and minimizing an organization's harmful effect on the environment
E
In practice, we can't always make decisions that are fully rational. This is because: A. it is too inefficient. B. we have limited resources. C. intuition comes into play. D. our faith and values influence our decision making. E. all of the above.
E
One of the biggest issues in compensation is the employees' perception of fairness. One of the concerns for fairness is _____________ which means __________. A. training: preparing employees for future jobs. B. external competitiveness: how employees are paid compared to other jobs within our same company. C. job analysis: appraising how well the employees are performing in their job. D. training: equipping employees for their current job. E. external competitiveness: how employees are paid compared to the same jobs at other
E
One of the important things to do in change is to determine the things that drive the change and the _____ that hinder or block change. A. magnitudes B. barrier forces C. interventions D. change forces E. resistance forces
E
Our U.S. employment laws prohibit discrimination based on things like age, race, and gender. The book refers to these characteristics as: A. deep-level diversity. B. organizational plurality. C. personality. D. diversity principles. E. surface-level diversity.
E
Patterns of innovation over time that can create sustainable competitive advantage are called ____. A. cyclical inventions B. organization development C. innovation maps D. results-driven change E. innovation streams
E
What is social responsibility? A. the fact that businesses are responsible for monitoring their social environments so they can satisfy the needs of their customers B. a business tactic used to create relationship bonds with customers C. a business's responsibility to its shareholders D. what companies are obliged legally to do to protect their external environments E. a business's obligation to pursue policies, make decisions, and take actions that benefit
E
When my church renovated the space for kids programming they tried to address how kids would flow through the space and where they would locate things like computers for check in and hooks for coats to minimize the time parents spent waiting in lines by increasing the efficiency. This is a good application of: A. ISO 9000. B. feedback control. C. communication. D. bureaucratic control. E. operations management
E
Where standardization is important, it is appropriate to ____. A. emphasize line authority B. have a flat organizational structure C. decentralize authority D. evaluate interdependence E. centralize authority
E
Which is NOT a reason of why a manager can have a larger span of control? A. The manager has no other responsibilities besides being a manager. B. All their employees work in the same location. C. All their employees do the same job. D. There are ways to easily monitor employee performance. E. Each employee independently makes their own decisions about how to do the job
E
Which is NOT an advantage of teams? A. increased flexibility through cross-training B. increased product quality C. increased customer service D. increased employee job satisfaction E. increased groupthink
E
Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance? A. Frederick Taylor B. Chester Barnard C. Henri Fayol D. Max Weber E. Elton Mayo
E
Which of the following is NOT a characteristic of successful organizational cultures? A. employee involvement B. consistency C. a clear mission D. adaptability E. behavioral addition
E
Which of these believes that the leader can change their leadership style? A. Behavior-based leadership theory B. Fiedler's Contingency theory C. Trait-based leadership theory D. Maslow's Hierarchy of Needs E. Path-Goal Theory
E
Which of these is NOT true about a mission statement as compared to operational plans? A. It is shorter B. It covers a longer time frame C. It shows our reason for existing D. It relates to more of the company E. It is intended for an internal audience
E
Which of these is the disclosure by an employee of an illegal activity? A. Snooping B. Organizational communication C. The filing of a disclosure statement D. Tattling E. Whistle-blowing
E
Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices? A. Focus B. Overall cost leadership C. Globalization D. Liquidation E. Differentiation
E
____ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance. A. Customer churn B. Financial ratio analysis C. Customer defection D. Optimization E. Balanced Scorecard
E
____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country. A. Nationalization B. Diversity C. Worldview D. Mindset E. Culture
E
____ occurs when workers withhold their efforts and fail to perform their share of the work. A. Mental atrophy B. Self-limiting behavior C. De-forming D. Stonewalling E. Social loafing
E
Which of these is NOT a part of Fiedler's Contingency Theory A. Leaders are incapable of changing their leadership style B. The favorableness of a situation depends on the leader-member relations, the task structure, and the position power C. The key is to match the leader with the situation D. We may need to teach leaders how to change the situation E. Leaders are effective when they demonstrate the right behaviors
NOT B OR D
You just started a new job and are looking at the company's organizational chart. You notice that every employee, from the bottom up to the top, reports to someone above them. There are no jobs that fall outside of these reporting relationships. This is an example of a: A. scalar chain. B. unity of command. C. span of control. D. functional departmentalization. E. matrix organization.
Possibly A (Double check)
Which of these equips employees to more effectively and efficiently do the job they hold now? A. developing B. selecting C. training D. appraising E. HR planning
Possibly C
Which management theorist would most likely have said, "The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability"? A. Max Weber B. Henri Fayol C. Chester Barnard D. Lillian Gilbreth E. Mary Parker Follett
Possibly E
According to ________, leaders must be assessed by the conduct and performance of the people they supervise. A. Path-Goal theory B. expectancy theory C. Adam's equity theory D. Fiedler's contingency theory E. trait theory
UNSURE
The Fair Labor Standards Act of 1938: A. requires employers to bargain with employees who form a union. B. makes sexual harassment illegal. C. forbids discrimination on the basis of religion. D. forbids discrimination of people over the age of 40. E. set a minimum wage for workers in the US.
UNSURE
There are some things that get in the way of the communication process, like when the wrong communication channel is selected. This is called: A. fundamental attribution. B. downward communication. C. perception. D. noise. E. jargon.
UNSURE
