MGMT

contingency of reinforcement

...

cultural integration

...

culturalization

...

feedback

...

feedback from employees and customers

...

gossip chain

...

information overload

...

job related achievement test

...

lower level filtering

...

manipulation

...

organizational assignment

...

organizational filtering

...

reinforcement

...

sending

...

social attraction

...

source diffusion

...

stratify chain

...

norming

3rd stage of team development team members begin to settle into their roles as team members.

personality test

A written test that indirectly estimates job applicant's honesty by measuring psychological traits, such as dependability and conscientiousness.

aptitude test

Also known as specific ability tests, these tests are used to measure ones aptitude for doing a particular task.

How are organizations using teams to help increase customer satisfaction?

By creating problem solving teams

Reinforcement contingency

Cause-and-effect relationships between performance of specific behaviors and specific consequences.

Esprit de corps refers to a mananager building a team spirit.

Esprit de corps.

Which of the following is the only type of responsibility given to traditional work groups?

Execute the task

tangible awards

Extrinsic

norm cohesiveness

Informally agreed on standards that regulate team behavior.

physiological awards

Intrinsic

Specific ability test

Measure the extent to which an applicant possesses the particular kind of ability needed to do a job well.

Employee involvement teams

Provide advice or make suggestions to management concerning specific issues.

Information in resumes can be verified by managers and needs to be because resumes often contain untruthful information. There is no international agreement on what should be gathered on application forms.

Resumes vary from country to country.

extrinsic awards

Tangible and visible rewards to others and are given to employees contingent on the performance of specific tasks or behaviors.

cognitive ability test

Test that measures the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude.

work sample test

Tests that require applicants to perform tasks that are actually done on the job.

social cohesiveness

The extent to which team members are attracted to a team and motivated to work in it.

performing

The forth and final stage of team development, in which performance improves because the team has matured into an effective, fully functioning team.

intrinsic awards

The natural rewards associated with performing a task or activity for it's own sake.

expectancy

The perceived relationship between effort and performance.

instrumentality

The perceived relationship between performance and rewards

The principles of management.

The principles of management are guides to managerial action, not rigid rules. (True)

social integration

a degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

contingency theory

a leadership theory that states that in order to maximize work group performance, leaders must be matched to the situation that best fits their leadership style.

cross functional team

a team composed of employees from different functional areas of the organization.

diversity

a variety of demographic, cultural and personal differences among organization's employees and customers.

organizational plurality

a work environment where (1) all members are empowered to contribute in a way that maximizes the benefits to the organization, customers and themselves, and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

A study of the construction industry found that when equipment is stolen from building sights, workers are the culprits 82% of the time. Which type of selection information would employers in the construction industry receive the greatest benefit if their goal is to stop employee theft?

background checks

Background checks could be used to uncover negative job related information about an applicant.

background checks

external customers

consumer

Which of the following is not one of the big five personality dimensions?

empathy

... do not have the authority to make decisions.

employee involvement teams.

internal customers

employees-staff

Traditional groups are comprised of two or more people who work together to achieve a shared goal. Atypical goal for such a group is to...

execute assigned task

According to ....neology theory the lowest order need is...

existence

assistive technology

gives workers with disabilities the tools they need to over come their disability.

France has a population of 14 million smokers. More importantly smokers in France is deeply associated with the French culture. So when the French government waged a war against smoking it set as its...to reduce smoking by 30% by the end of the decade.

goal (time specific)

Refer to urban legends when a coca cola employee received an email that contended that half of a rats body had been found in one of their competitors products. The employee forwarded the email to everyone who worked in the Atlanta office. What kind of grape vine communication network did this coca cola employee use?

gossip

forming

initial stage of team development

in order to be considered...recruitment, selection, training, performance appraisal, and employee separations must be valid and be directly related to the important aspects of the job and identified by a careful job analysis.

job related

Feedback is more likely to be destructive than constructive when it is...

judgemental

pert

positive examples through reinforced timing

affirmative action

purposeful steps taken by an organization to create employment opportunities for minorities and women.

encoding

putting a message into a written, verbal or symbolic form that can be recognized and understood by receiver.

storming

stage characterized by conflicts and disagreements

valence

the attractiveness or desirability of a reward or output.

extraversion

the degree to which someone is active, assertive, gregarious, sociable, talkative and energized by others.

decoding

the process by which the receiver translates the written verbal, or symbolic form of a message into an understood message.

Reinforcement

the process of changing behavior by changing the consequences that follow behavior.

formal communication channel

the system of official channels that carry organizationally approved messages ad information.

informal communication channel(grape vine)

the transmission of messages from employee to employee outside of formal communication channels.

Resumes and job application forms provide the employer with basically the same information for each candidate.

true

The key to training is requiring some scalability for behavior.

true

According to the text turnover costs typically amount to up to 90% of employee salaries.

turnover costs

The city of Cairo has the world's largest collection of islamic buildings and statues. It would seem an ideal location for muslim tourists but unfortunately preservation activities have been inadequate and also more destructive than constructive. Imagine the Egyptian government is instituting a marketing campaign motive tourists to spend their vacation dollars in Cairo. The buildings and the statues in the city would have to...to muslim tourists who wanted to learn more about their heritage.

valence

jargon

vocabulary particular to a profession or group that interferes with communication in the workplace.