MGMT OB- Ch 1

__________ get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.

managers

A(n) _______ is an abstraction of reality, a simplified representation of some real-world phenomenon.

model

A common characteristic of service jobs is that they ____

need substantial interaction with an organization's customers

A common characteristic of service jobs is that they ______

need substantial interaction with an organizations's customers

According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role?

negotiator

Which of the following is an example of an outcome at an individual level?

Attitude

The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called _____ behavior.

Citizenship

Group ____ is the extent to which members of a group support and validate one another at work

Cohesion

Raymond Mayer is conducting a study on discrimination against campaign activists based on gender. In his study, he noted that male executives who visited Indonesian villages to promote the use of renewable energy received a highly positive response. In contrast, woman who visited the same villages received an antagonistic response. However, Mayer stated that his findings only applied to villages. In this study, the presence of a village is considered a ______ variable.

Contingency

A degree in architecture will provide a student with the human skills required for a job.

False

Human beings are simple in nature, thus, simple, universal principles explain all kinds of organizational behavior

False

Managers at global companies have realized that economic values are generally transferable across national boundaries.

False

Which of the following is NOT a reality of today's workforce

Issues related to well-being have dropped as the number of employees who work at home rises

Which of the following is true regarding positive organizational scholarship?

It studies how organizations develop human strengths, foster vitality, and unlock potential

Regina George works for a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?

Liaison

Which of the following is the major challenge for managers in a fully networked organization?

Managing people who work together but are geographically separated

The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry.

Spokesperson

An example of an input at an organizational level is ________.

Stracture

Gould Furniture is one of the leading furniture companies in Indonesia. In the past, the company had a homogeneous workforce of Indonesian employees. The company is desperate to cut operating and manufacturing costs and, hence, is considering part of the manufacturing process to low-cost Vietnam. However, local community leaders across the country are strongly opposing this decision. They believe that exporting jobs to other countries is detrimental to their country in every way possible. Which of the following, if true, is the flaw in the local community leaders' opinion?

The furniture market contributes to 20 percent of deforestation in the country.

Which of the following is true regarding contingency variables?

They refer to situational factors that moderate the relationship between two or more variables.

A way for managers to respond to unethical behavior is to provide in-house who can be contacted anonymously.

True

Group functioning refers to the quantity and quality of a group's work output

True

One major study area of social psychology is change, how to implement it, and how to reduce barriers to its acceptance

True

Organizational behavior applies the knowledge gained about individuals, groups, and the effect of structure on behavior in order to make organizations work more effectively

True

The job of a guest relations executive at a hotel is a kind of service job

True

___ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse grooups

Workforce diversity

Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB.

anthropology

The concept of "reflected best-self" involves ____.

asking employees to think about when they were at their personal best in order to exploit their strengths

Recent studies show ____

attaining a balance between personal life and work is a primary career goal

Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?

controlling

Which of the following functions do managers undertake as a part of planning functions?

defining an organization's goals

The role of a(n) _______ is a type of informational role according to Mintzberg's classification of managerial roles.

disseminator

___________ refers to basing managerial decisions on the best available scientific proof.

evidence-based management

With reference to a bis OB model, ___ are determined in advance of the employment relationship and refer to variables such as personality, group structure, and organizational culture that lead to processes.

inputs

Which of the following is a result of globalization

jobs moving to nations with low-cost labor

Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart?

networked organizations

By 2020, the 55-and-older age group of the U.S. labor force will represent approximately ______________ of the total labor force.

one-quarter

According to Mintzberg's classification of managerial roles, the role of a(n) ______ is to make or approve significant organizational decisions and assign human, physical, and monetary assets.

resource allocator