MGMT Test 1 Study Guide (MC), MGMT EXAM #2 MC

________ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from external environment, challenging new opportunities, or organizational crises a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training e. Corporate culture

Corporate culture

____________ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives a. Ethical leadership b. Fellowship c. Corporate espionage d. Command-and-control approach e. Concern fro production leadership

Ethical leadership

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? a. Genreal environment b. Task environment c. Economic environment d. Internal environment e. Legal-political environment

Internal environment

Executives at One World Advertising have learned that is is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimensions of the general business environment? a. Natural b. Sociocultural c. Legal/Political d. International e. Internal

International

Which organization originated and supports the idea of small business operating on a global level? a. GLOBE b. EU c. NAFTA d. ASEAN e. GATT

NAFTA

_________ includes all elements existing outside the boundary of the organization that have the potential to affect the organization a. Organizational environment b. Internal environment c. Task environment d. General environment e. Technological environment

Organizational environment

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. Organizaing b. Motivating and communicating c. Measuring d. Developing people e. Setting objectives

Setting objectives

__________ is narrative based on true event that is repeated frequently and shared by organizational employees a. Symbol b. Slogan c. Story d. Hero e. Culture

Story

Which of these means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes? a. Adaptation b. Risk c. Uncertainty d. Knowledge e. Education

Uncertainty

Which of these employee behaviors matches with the conventional level of personal moral development? a. Task accomplishment b. Empowered employees c. Work group collaboration d. Full participation e. Act in own interest

Work group collaboration

Any group within or outside the organization that has an interest in the organization's performance is called: a. a supplier b. an international customer c. a stakeholder d. OPEC e. a trade association

a stakeholder

Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. What rating error did Colby succumb to? a. Halo effect b. central tendency c. homogeneity d. leniency e. general tendency

a. Halo effect

According to Fast Company, in 2013, _____ was ranked as the World's Most Innovative Company. a. Nike b. Pintrest c. Target d. Apple e. Protecter and Gamble

a. Nike

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of: a. a programmed decision b. a nonprogrammed decision c. an insignificant decision d. poor management e. personal grudge

a. a programmed decision

Managers with a(n) _____ style may make decisions that help others achieve their goals. a. behavioral b. conceptual c. directive d. analytical e. classical

a. behavioral

Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts? a. bounded rationality b. the classical model of decision making c. satisficing d. brainstorming e. scientific management

a. bounded rationality

Which of the following defines a technique that uses a face-to-face group to spontaneously suggest a broad range of alternatives for decision making? a. brainstorming b. groupthink c. point-counterpoint d. brainwriting e. devil's advocate

a. brainstorming

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as: a. coercion with threat of punishment b. solicitation with promise of reward c. appropriate d. generalized e. positional authority

a. coercion with threat of punishment

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor: a. coordination b. planning c. motivating d. leading e. controlling

a. coordination

With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market. a. differentiation b. integration c. reengineering d. cost-leadership e. defensive

a. differentiation

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation? a. disruptive innovation b. service innovation c. productive innovation d. restricting innovation e. reverse innovation

a. disruptive innovation

Mingles, Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a(n) _____ strategy. a. focus b. differentiation c. cost leadership d. multidomestic e. universal

a. focus

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from ____ to ____. a. horizontal; vertical b. team-based; horizontal c. vertical; team-based d. mechanistic rigid e. team-based; virtual network

a. horizontal; vertical

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's: a. mission b. tactical plan c. strategic plan d. mission plan e. tactical goals

a. mission

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using? a. negotiation b. top management support c. participation d. coercion e. education

a. negotiation

When managers base decisions on what has worked in the past and fail to explore new options, they are: a. perpetuating the status quo b. being influenced by emotions c. being over confident d. justifying past actions e. seeing what they want to see

a. perpetuating the status quo

________ is characterized by intangible outcomes a. service technology b. mass production c. large batch production d. small batch production e. continuous process production

a. service technology

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from: a. stereotype threat b. ethnocentrism c. plurality d. glass ceiling threat e. the female advantage

a. stereotype threat

The Family and Medical Leave Act requires employers to provide up to ______ weeks unpaid leave for childbirth, adoption, or family emergencies a. 8 b. 12 c. 16 d. 24 e. 52

b. 12

Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act

b. Civil Rights Act

________ departments include all of those that provide specialized skills in of _______ departments a. Line; staff b. Staff; line c. Primary; functional d. Functional; primary e. Line; functional

b. Staff; line

Double Click, Inc. has a number of strategic business units. Their hand-held computer unit has a large market share in this rapidly growing industry. Their hand-held computer business would be classified as: a. a dog b. a star c. a question mark d. a cash cow e. stuck in the middle

b. a star

Creative organizations: a. are characterized by an unusually high number of routine jobs b. are loosely structured c. have little ambiguity d. have too many layers of management e. use a centralized decision making approach

b. are loosely structured

Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function? a. centralized planning department b. decentralized planning staff c. planning task force d. centralized planning committee e. TQM

b. decentralized planning staff

Examples of nonprogrammed decisions would include the decision to: a. reorder supplies b. develop a new product or service c. perform routine on one of the machines in manufacturing d. terminate an employee for violation of company rules e. fill a position

b. develop a new product or service

Which of the following strategies involves rewarding an employee's innovation? a. cost leadership b. differentiation c. focus d. internal growth e. liquidation

b. differentiation

Stephanie works in one of seven research and development departments at Tara's Terrace , Inc. This would suggest that Tara's Terrace has a: a. functional structure b. divisional structure c. wide span of control d. high degrees of centralization e. matrix structure

b. divisional structure

The functional, _______, and ________ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy a. divisional; teams b. divisional; matrix c. matrix; teams d. matrix; networks e. teams; networks

b. divisional; matrix

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise a. usually performs a single task b. does a variety of tasks and activities c. is often bored d. is rarely challenged e. generally goofs-off

b. does a variety of tasks and activities

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization? a. generation X b. generation Y c. baby boomers d. Teeny boppers e. generation A

b. generation Y

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure? a. service production b. mass production c. large batch production d. small batch production e. continuous process production

b. mass production

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers? a. female advantage b. opt-out trend c. glass ceiling d. glass wall e. opaque ceiling

b. opt-out trend

A blueprint specifying the resources allocations schedules, and other actions necessary for attaining goals is referred to as a(n): a. goal b. plan c. mission d. vision e. objective

b. plan

Which of the following means that an organization accommodates several subcultures? a. monoculturalism b. pluralism c. ehtnorelativism d. geocentricism e. enthocentlrism

b. pluralism

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as: a. reorganization b. reengineering c. e-engineering d. strategic planning e. corporate structuring

b. reengineering

Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will: a. conduct an external wage survey b. search for the strengths, weaknesses, opportunities, and threats that impact his firm c. choose a grand strategy for his firm d. do a cost/benefit analysis e. develop a mission

b. search for the strengths, weaknesses, opportunities, and threats that impact his firm

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting? a. disagreements about the benefits b. self-interests c. a lack of understanding and trust d. uncertainty e. goals and rewards

b. self-interests

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of ____________ goals. a. operational b. tactical c. strategic d. lower-level e. top-level

b. tactical

The planning process begins with which of these? a. the development of operational goals b. the development of a mission statements c. communication of goals to the rest of the organization d. a company-wide meeting e. brainstorming

b. the development of a mission statement

The matrix structure violates which of the following principles of management? a. unity of direction b. unity of command c. work specialization d. divisions of labor e. span of management

b. unity of command

While interviews are _____, they are generally _____ predictors of subsequent job performance. a. rarely used; not valid b. widely used; not valid c. rarely used; excellent d. widely used; valid e. painful; excellent

b. widely used; not valid

Since not-for-profit organizations do not have a conventional ________, managers may struggle with the question of what constitutes results and effectiveness a. hierarchy b. bottom line c. information systems d. decision-making process e. structure

bottom line

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as: a. boundary-spanning b. adaptive c. inter organizational d. external e. internal

boundary-spanning

Which of the following structures works best in an uncertain organizational environment? a. a tight structure b. a mechanistic structure c. a horizontal structure d. a functional structure e. a vertical structure

c. a horizontal structure

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm? a. disagreements about the benefits b. self-interests c. a lack of trust d. goals and assessments e. competitors

c. a lack of trust

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely: a. a diverse organization b. an organization that encourages pluralism c. a monoculture d. geocentric e. minority owned organization

c. a monoculture

Which of the following is a characterized of the large-group intervention model? a. results in incremental change b. learning for the small group c. address the entire system d. gradual time frame e. limited distribution

c. address the entire system

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be: a. cordial b. rightsized c. ambidextrous d. complaint e. intra-focused

c. ambidextrous

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals? a. specific and measurable b. challenging but realistic c. covers key result areas d. defined time period e. linked to rewards

c. covers key result areas

Which style is used by people who prefer simple, clear-cut solutions to problems? a. behavioral b. conceptual c. directive d. analytical e. classical

c. directive

_______ is NOT a type of current problem that organizational development can help address a. mergers b. acquisitions c. diversification d. organizational decline e. conflict management

c. diversification

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n): a. contingency employer b. employer of options c. employer of choice d. employer of necessity e. telecommuter-friendly employer

c. employer of choice

The horizontal linkage model is best applied to a(n): a. low pressure environment b. stable environment c. environment that requires speed d. customer service environment e. manufacturing environment

c. environment that requires speed

Genna is collecting data on how well the organization has done since their new strategy was implemented. She is in what stage of the managerial decision making process? a. the generation of alternatives b. implementation of the chosen alternative c. evaluation and feedback d. recognition of the decision requirement e. selection of desired alternative

c. evaluation and feedback

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a ____ structure. a. geographic b. product c. functional d. matrix e. team-based

c. functional

Conolly Company uses internal recruiting whenever possible. This practice: a. costs more than external recruiting b. decreases employee satisfaction c. generates increased employee commitment d. demotivates existing employee given limited socializing opportunities e. gives employees an upper hand in negotiations

c. generates increased employee commitment

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers? a. female advantage b. opt-out trend c. glass ceiling d. glass wall e. opaque ceiling

c. glass ceiling

All of the following are current strategic issues of particular concern to managers, except: a. hiring the right people to become more competitive on a global basis b. hiring the right people for improving quality, innovation, and customer service c. hiring the right people to become more competitive on a local basis d. knowing the right people to retain during mergers and acquisitions e. hiring the right people to apply new information technology for e-business

c. hiring the right people to become more competitive on a local basis

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n): a. critic b. sponsor c. idea champion d. inventor e. bureaucrat

c. idea champion

Which of the following is typically NOT considered a staff department? a. strategic planning b. accounting c. manufacturing d. human resources e. research and development

c. manufacturing

The ______ approach is the most appropriate when users have the power to resist the proposed change. a. negotiation b. top management support c. participation d. coercion e. education

c. participation

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting: a. organization change b. organization development c. people change d. culture change e. artifact change

c. people change

_______ decisions are associated with decision rules a. nonprogrammer b. unique c. programmed d. ill-structured e. novel

c. programmed

Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process? a. diagnosis and analysis of causes b. development of alternatives c. recognition of decision requirement d. evolution and feedback e. selection of desired alternatives

c. recognition of decision requirement

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle? a. specialization principle b. unity of command principle c. scalar principle d. authority principle e. responsibility principle

c. scalar principle

Where does the information about opportunities and threats comes from? a. an analysis of the organization's internal environment b. a department by department study of the organization c. scanning the external environments d. employee grievances e. financial ratios of the organization

c. scanning the external environments

All of the following are cognitive biases that can affect manager's judgement, except: a. being influenced by initial impressions b. justifying past decisions c. seeing what you don't want to see d. perpetuating the status quo e. overconfidence

c. seeing what you don't want to see

A long-term time frame is most closely associated with: a. operational plans b. tactical plans c. strategic plans d. mission plans e. tactical goals

c. strategic plans

_______ refers to the use of managerial tools to direct resources toward the achievement of strategic goals a. strategic formulation b. strategy coordination c. strategy execution d. strategy control e. strategy planning

c. strategy execution

Which of the following factors is NOT associated with larger span of control? a. work performed by subordinates is stable and routine b. subordinates perform similar work tasks c. subordinates are located at various different locations d. subordinates are highly trained and need little direction e. rules and procedures defining task activities are available

c. subordinates are located at various different locations

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity? a. inclusive model b. exclusive model c. traditional model d. learning model e. static model

c. traditional model

_______ schedule materials to arrive at a company just as they are needed on the production line a. Mass customization systems b. LIFO systems c. First-in, first-out systems d. Just-in-time inventory systems e. Last-in, first-out systems

d. Just-in-time inventory systems

Of the strategic management functions which is considered the most fundamental? a. Executing b. Analyzing c. Controlling d. Planning e. Leading

d. Planning

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics? a. an idea champions b. a sponsor c. a new venture team d. an idea incubator e. an inventor

d. an idea incubator

Managers are considered to have a(n) _____ style when they prefer to consider complex solutions based on as much data as they can gather. a. behavioral b. conceptual c. directive d. analytical e. classical

d. analytical

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using? a. negotiation b. top management support c. participation d. coercion e. education

d. coercion

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n): a. assessment center b. on the job training c. orientation center d. corporate university e. learning community

d. corporate university

When top executives work with managers in major divisions or departments to develop their own goals and plans, it is known as _____ planning. a. interdepartmental b. crisis c. focus d. decentralized e. competitive

d. decentralized

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis? a. building relationships with neighboring businesses b. detecting signals from the natural environment c. polling employees on the likelihood of an environmental disaster d. designating a crisis management team in the event of an environmental disaster e. dismantling the company ties to the external media

d. designating a crisis management team in the event of an environmental disaster

Which of the following structures is most consistent with a strategy of stability? a. Team-based structure b. organic structure c. matrix structure d. functional structure e. learning structure

d. functional structure

Which racial or ethnic category currently represents the largest and fastest growing minority group? a. white b. African American c. asian d. hispanic e. native american

d. hispanic

Which of the following is not a dividend of workplace diversity? a. reduced costs associated with a higher turnover, absenteeism, and lawsuits b. increased understanding of the marketplace c. better use of employee talent d. increased costs associated with a higher turnover, absenteeism, and lawsuits e. enhanced quality of team problem solving

d. increased costs associated with a higher turnover, absenteeism, and lawsuits

Which of these is true about the cash cow? a. it generates tremendous profits in a rapidly growing industry b. it has a small market share in a rapidly growing industry c. it has a small market share in a slow growing industry d. it has a large market share in a slow growing industry e. it is generally a dead business that should be divested

d. it has a large market share in a slow growing industry

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method? a. tactical planning b. contingency planning c. single-use planning d. management by objective e. management by walking around

d. management by objectives

Which of the following is NOT one of the benefits of MBO? a. performance can be improved at all company levels b. employees are motivated c. efforts are focused on activities that will lead to goal attainment d. operational goals are to able to displace strategic goals e. individual and department goals are aligned with company goals

d. operational goals are able to displace strategic goals

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity? a. better use of employment b. increased understanding of the marketplace c. Increased quality of team problem solving d. enhanced breadth of understanding in leadership positions d. reduced costs associated with a higher turnover, absenteeism, and lawsuits

d. reduced costs associated with a higher turnover, absenteeism, and lawsuits

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can be best described as what type of group or team? a. cross functional team b. fast cycle team c. brainstorming team d. skunkwork e. new venture team

d. skunkwork

_________ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task a. typecast threat b. discriminatory threat c. labeling d. stereotype threat e. classified threat

d. stereotype threat

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure? a. narrow b. wide c. flat d. tall e. identical

d. tall

Which of the following is a contemporary approach to structural design in departmentalization? a. functional b. divisional c. traditional divisions d. teams e. geographic-based

d. teams

Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models? a. the administrative model of decision making b. the garbage can model of decision making c. the scientific model of decision making d. the classical model fo decision making e. the humanistic model of decision making

d. the classical model fo decision making

Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of: a. risk b. ambiguity c. certainty d. uncertainty e. brainstorming

d. uncertainty

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a ________ structure a. functional b. team c. divisional d. virtual network e. service

d. virtual network

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buyout failed banks could best be described as what type of decision? a. bounded b. programmed c. conventional d. wicked decision plan e. irrational decision

d. wicked decision plan

An organization's decision to hire for an open position is in the: a. domain of codified law b. domain of free choice c. domain of ethics d. domain of compensatory justice e. domain of social responsibility

domain of free choice

Of the management trends that have been popular over the past decade, managers are most aware of: a. e-business b. virtual organization c. empowerment d. reengineering e. customer relationship management

e-business

Which of the following is inappropriate to ask on an employment application? a. if the applicant is over 18 b. where the applicant went to school c. if the applicant has ever been convicted of a crime d. whether the applicant has any disabilities that might inhibit job performance e. applicant's ancestry/ethnicity

e. applicant's ancestry/ethnicity

Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. Of which management bias is this an example? a. being influenced by emotions b. perpetuating the status quo c. seeing what you want to see d. justifying past actions e. being influenced by initial impressions

e. being influenced by initial impressions

As a top manager, Joanna works with others within her team every day in making important corporate decisions. Her preferred decision-making approach is to generate as many alternatives to problems as possible in a short amount of time. This approach is referred to as: a. groupthink b. devil's advocacy c. point-counterpoint d. escalating commitment e. brainstorming

e. brainstorming

When trying to overcome the resistance for change, which approach is best suited when change is technical? a. coercion b. top management support c. negotiation d. participation e. communication

e. communication

Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n) ________ type of organization a. experimental organization b. cooperative organization c. entrepreneurial organization d. disruptive organization e. creative organization

e. creative organization

The tendency of an organization to invest time and money in a solution despite strong evidence that is not appropriate is referred to as: a. technological decisions b. collective intuition c. decision learning d. team delay e. escalating commitment

e. escalating commitment

Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as: a. compensation b. rightsizing c. wage and salary surveying d. incentive pay e. job evaluation

e. job evaluation

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool? a. organizational development b. skunkwork c. telecommuting d. focus group e. large-group intervention

e. large-group intervention

The _________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization. a. management chart b. employee directory c. structural table d. administrative chart e. organizational chart

e. organizational chart

Which of the following is a commonly-cited limitation of planning? a. plans limit employee motivation and commitment b. plans make resource allocation more difficult c. plans make it more difficult to measure standards of performance d. plans boost intuition and creativity e. plans can create a false sense of security

e. plans can create a false sense of security

The _______ model closely resembles the real environment in which most managers and decision makers operate a. normative b. administrative c. descriptive d. classical e. political

e. political

The plan of action that prescribes resources allocation and other activities for dealing with with the environment and helping the organization attain its goal is known as a(n): a. goal b. objective c. mission d. vision e. strategy

e. strategy

All of the following are advantages of a divisional structure, except: a. high concern for customers' needs b. fast response, flexibility in an unstable environment c. emphasis on overall product and division goals d. development of general management skills e. there is little duplication of services across divisions

e. there is little duplication of services across divisions

The base of the corporate social responsibility pyramid is: a. discretionary responsibility b. ethical responsibility c. legal responsibility d. economic responsibility e. personal responsibility

economic responsibility

All of these are a part of an organization's task environment, except? a. customers b. labor markets c. competitors d. employers e. suppliers

employers

The adaptability culture emerges in an environment that requires _______ response and ________ decision making a. fast; high-risk b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk

fast; high-risk

The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called: a. standardization b. industrialization c. globalization d. internationalism e. linguistic pluralism

globalization

Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of: a. franchising b. greenfield venture c. joint venture d. exporting e. licensing

greenfield venture

When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of the: a. utilitarian approach b. individualism approach c. moral-justice d. justice approach e. social responsibility

individualism approach

A social group within an organization is part of the: a. formal organizational structure b. informal organization c. scalar chain d. reorganization process e. top management level

informal organization

It is often difficult to make decisions about subsystems because they are: a. interdependent b. independent c. managed differently d. filled with employees e. organizationally based

interdependent

Used widely by Indian companies, __________ refers to an innovation mind-set that strives to meet customers' needs quickly and inexpensively a. benchmarking b. organizational development c. kaizen d. jugaad e. bureaucracy

jugaad

The thinking underlying the domain of ________ is the closet to the justice approach. a. social responsibility b. free choice c. law d. discretionary responsibility e. ethics

law

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the __________ role a. negotiator b. resource allocator c. figurehead d. monitor e. leader

leader

Austria's cultural preference is for achievement, heroism, assertiveness, and material success. This would be considered a. power distance b. individualism c. masculinity d. ethnocentrism e. collectivism

masculinity

The management science perspective emerged after World War 2 to treat problems associated with: a. modern global warfare b. environmental issues c. employee involvement Germany e. improving manufacturing

modern global warfare

For a widget manufacturing company, worker-hours per widget is a measure of: a. organizational effectiveness b. organizational performance c. organizational efficiency d. organizational structure e. organizational assets

organizational efficiency

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of: a. controlling b. human relations skills c. leading d. organizing e. resourcing

organizing

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of: a. licensing b. joint venture c. outsourcing d. franchising e. a greenfield venture

outsourcing

The relationship between social responsibility and financial performance has been shown to be: a. non-existent b. positive c. negative d. not important e. a reflection of top leadership

positive

Statements that define fundamentals values and reference organizational responsibilities, products and employees are often called: a. principle-based b. policy-based c. ethically-based d. codified e. codes or organizational integrity

principle-based

One of the roles that a small business manager may emphasize over a counterpart in a large organization is: a. information processing b. spokesperson c. liaison d. resource allocator e. leader

spokesperson

The legal-political environment includes: a. infrastructure b. tariffs and taxes c. religion d. exchange rates e. demographic profile

tariffs and taxes

In the shift from an adversarial to a partnership orientation, an organization should: a. concentrate on price, efficiency, and profits b. limit feedback and information c. use long-term contracts d. use lawsuits to resolve conflict e. limit the business relationship to the contract

use long-term contracts

Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the: a. utilitarian approach b. individualism approach c. moral-justice approach d. justice approach e. soft-line managerial approach

utilitarian approach

How many nations signed on for negotiation when GATT was created in 1947? a. 15 b. 23 c. 28 d. 40 e. 57

23

A recent poll found that over _______ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction a. 10 b. 30 c. 50 d. 75 e. 95

75

Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. Your firm is willing to supply the equipment, products, product ingredients, trademark, and standardized operating system to entrepreneurs. What type of strategy are you going to use? a. Wholly owned foreign affiliate b. A greenfield venture c. A franchise d. An export agreement e. Barter trade

A franchise

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy? a. Administrative principles approach b. Bureaucratic approach c. Scientific management approach d. Humanistic approach e. Behavioral sciences approach

Administrative principles approach

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office decor. This exemplifies which level of corporate culture? a. Visible artifacts b. Underlaying assumptions c. Expressed values d. Heros e. Ceremonies

Visible artifacts

Which of the following has a goal to guide the nations of the world toward free trade and open markets? a. GATT b. WTO c. GLOBE d. EU e. NAFTA

WTO

Which of these best illustrates the preconventional stage of moral development a. Everybody else is doing it, so it must be okay? b. What would my boss think if I did this? c. I know this is not right, and I will not do it, even if everyone else is? d. What am I going to get from making this decision? e. How would I feel if my decision was on the front page of the paper?

What am I going to get from making this decision?

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making difficult to distinguish right from wrong, is considered: a. a moral agent b. a social responsibility c. an ethical dilemma d. an ethical standard e. discretionary responsibility

an ethical dilemma

The __________ leadership style matches with the preconventional level of personal moral development a. autocratic b. team oriented c. servant leadership d. guiding/encouraging e. transforming

autocratic

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of: a. planning b. technical skills c. organizing d. controlling e. conceptual skills

controlling

All of the following are examples of special interest groups, excerpt a. professional associations b. trade associations c. political action committees d. courts e. consumerists

courts

The people and organizations in the environment who acquire goods or services from the organization are: a. competitors b. suppliers c. customers d. employees e. potential employees

customers

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension b. sociocultural dimension c. technological dimension d. economic dimension e. task dimension

economic dimension

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: a. information processing b. efficiency c. effectiveness d. structure e. goal-setting

effectiveness

The degree to which an organization achieves a stated goal refers to: a. effectiveness b. synergy c. conceptual skill d. efficiency e. human skill

effectiveness

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: a. invisible artifacts b. expressed values and beliefs c. explicit code of conduct d. dress and office layout e. slogans and ceremonies

expressed values and beliefs

Of all management duties, one of the things managers like the least is: a. financial planning b. controlling activities c. planning for future decisions d. handling paperwork e. networking

handling paperwork

The involvement culture has a(n)_________ focus on the involvement and participation of employees to rapidly meet changing needs from the environment a. external b. internal c. structural d. competitive e. technological

internal

The management os business operations conducted in more that one country is called: a. global management b. international management c. outsourcing management d. planning management e. domestic management

international management

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of: a. bribery b. organizing c. technical skills d. leading e. controlling

leading

The _______ dimension of the general environment includes federal, state, and local government regulations a. technological b. legal-political c. economic d. sociocultural e. international

legal-political

Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having: a. high uncertainty avoidance b. low uncertainty avoidance c. high degree of individualism d. low degree of individualism e. low level of power distance

low uncertainty avoidance

When two or more organizations combine to become one, it is referred to as a: a. joint venture b. flexible structure c. mechanistic structure d. merger e. inorganic venture

merger

A company's risk of loss of assets, earning power, or managerial control due to politically based events or actions by host government is referred to as: a. MFN b. political risk c. tariffs d. politcal instability e. terrorism

political risk

A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of: a. economic development b. infrastructure c. political risk d. international law e. social risk

political risk

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the ____________ level or moral development a. preconventional b. conventional c. postconvential d. lowest e. conservative

postconvential

Your grocery store in india is having trouble getting the local farmers to supply you with the proper produce. This is a problem with India's: a. product market b. resource market c. infrastructure d. economy e. power distance

resource market

McDonald's "We Love to See You Smile" is an example of a: a. ceremony b. symbol c. ritual d. slogan e. political activity

slogan

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in __________ environment a. sociocultural b. technological c. economic d. supply chain e. geographic

sociocultural

Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on: a. the procedural justice approach b. the utilitarian approach c. the individual approach d. justice approach e. social responsibility

the procedural justice approach

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach? a. Administrative principles approach b. Bureaucratic approach c. Behavioral science approach d. Humanistic approach e. Scientific Management approach

Behavioral science approach

The Digitec company has recently decided to design and manufacture a laptop that retails for under $50, in an effort to make information technology available to people in places like rural Africa and rural India. This is known as what type of strategy? a. Bottom of the pyramid strategy b. Skimming the barrel strategy c. Cream of the crop strategy d. Top of the peak strategy e. Base price strategy

Bottom of the pyramid strategy

Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment a. Figurehead b. Liaison c. Boundary-spanning d. Disturbance handle e. Leader

Boundary-spanning

__________ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant a. Merger intelligence b. Business intelligence c. Competitive intelligence d. Partnership intelligence e. Environment intelligence

Business intelligence

As a first step into international business, which two countries are most companies going to today? a. Russia and Japan b. Sweden and Germany c. China and India d. Brazil and Philippines e. Indonesia and Brazil

China and India

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Achievement culture b. involvement culture c. Accomplishment culture d. Consistency culture e. Adaptability culture

Consistency culture

In order to determine how to deal with a problem employee, Sharon evaluated the employee the problem, and the context in which the problem occurred. She is applying which of the following perspectives? a. Participative view b. Universalist view c. Autonomy view d. Contingency view e. Humanist view

Contingency view

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics? a. Ethical b. Economic c. Legal d. Discretionary e. Stakeholder

Discretionary

Gail Griffith, manager of finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles? a. Monitor role b. Disseminator role c. Spokesperson role d. Disturbance handle role e. Figurehead role

Disseminator role

_______ place an emphasis on worldwide perspective a. Polycentric companies b. Geocentric companies c. Ethnocentric companies d. Regiocentric companies e. Domestic companies

Geocentric companies

Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture? a. Human-orienated b. Passive c. Assertive d. Low-context e. High-context

High-context

A key finding in the Hawthorne studies was which of these? a. Stronger lighting increased productivity b. More money resulted in increased productivity c. Productivity increased with autocratic leadership d. Higher temperature reduced productivity e. Human relations increased productivity

Human relations increased productivity

From the 1950s until today, which management perspective has remained the most prevalent? a. Systems b. Qualitative c. Scientific management d. Quantitative e. Humanistic

Humanistic

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adaptability culture b. Achievement culture c. Consistency culture d. Involvement culture e. Matrix culture

Involvement culture

Which of the following is not a criticism of scientific management? a. It does not appreciate the social contect of work b. It does not appreciate the higher needs of workers c. It does not appreciate the careful study of tasks and jobs d. It does not acknowledge variance among individuals e. It tends to regard workers as uninformed and ignores their ideas and suggestions

It does not appreciate the careful study of tasks and jobs

In the current external business environment, which of the following is true? a. Corporate culture defines success b. The business environment is static c. Companies are more adversarial than ever before d. Mergers are declining e. Joint ventures are on the rise

Joint venture are on the rise

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. Competitors c. Technological d. Labor Market e. Legal-political

Labor Market

According to Mintzberg, which of these is an interpersonal role? a. Monitor b. Negotiator c. Liaison d. Disturbance handle e. Spokesperson

Liaison

Which of the following is a characteristic of a traditional management approach? a. managers play the role of an enabler b. Managers supervise team members' tasks c. Managers constantly mobilize for change d. Managers lead and empower teams e. Managers encourage conversation and collaboration

Managers supervise team members' tasks

Ina study by Kotter and Haskett evidence is provided to support the claim that________ is important for performance a. managing cultural values b. leading partnerships within an industry c. surveying the external environment d. managing client relationships as boundary spanners e. empowering employees

Managing cultural values

All of the following are cultural dimensions as defined by the GLOBE Project, except: a. Assertiveness b. gender differentiation c. social collectivism d. human orientation e. Masculinity

Masculinity

The profit-maximizing view of economic responsibility is advocated by: a. Milton Friedman b. Arthur Anderson c. Donald Trump d. Warren Buffett e. Steve Jobs

Milton Friedman

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country? a. Franchising b. Licensing c. Market entry strategy d. Outsourcing e. Activity

Outsourcing

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of: a. Planning b. Organizing c. Leading d. Controlling e. Dreaming

Planning

A.R.C. is the largest non-profit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence. This demonstrates which frequently cited problem for international companies? a. Political instability b. Communist governments c. Economic instability d. Political risk e. Financial risk

Political instability

Very manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant or organizational performance and culture a. Quadrant A b. Quadrant B c. Quadrat C d. Quadrant D e. Quadrant E

Quadrant D

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which perspective or approach does Roger apply most at his work? a. Quantitative perspective b. Qualitative perspective c. Humanistic Approach d. Behavioral science approache e. Scientific management approach

Quantitative perspective

According to Weber's ideas on bureaucracy, organizations should be based on which of these? a. Personal Loyalty b. Personal references c. Rational authority d. Family ties Charismatic authority

Rational authority

Language, values, religion, and education all describe which dimension in the international environment? a. Economic b. Legal c. Political d. Sociocultural e. Technological

Sociocultural

Which of the following countries possesses a high degree of assertiveness? a. Spain b. Sweden c. Japan d. Iceland e. Switzerland

Spain

Greentech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? a. customers b. Competitors c. labor market d. Culture e. Suppliers

Suppliers

__________ is(are) included in an organization's task environment a. Suppliers b. Accounting procedures c. technology d. Government e. Demographic characteristics

Suppliers

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources a. Preservation b. Conservation c. Environmentalism d. Protectionism e. Sustainability

Sustainability

Which of the following countries possesses a high performance orientation? a. Israel b. Sweden c. Taiwan d. Russia e. Venezuela

Taiwan

A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the next a. The ethical domain b. The domain of free choice c. The legal domain d. The obstructive category e. The protective domain

The ethical domain

Culture can be defined as: a. the set of key values, beliefs, understandings, and norms shared by members of an organization b. the ability to speak different languages c. an object, act, or event that conveys meaning to others d. a narrative based on true events that is repeated frequently and shared by organizational employees e. a planned activity at a special event that is conducted for the benefit of an audience

the set of key values, beliefs, understandings, and norms shared by members of an organization

Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the: a. utilitarian approach b. individualism approach c. moral-justice approach d. justice approach e. illegal approach

utilitarian approach