MGMT test 2

Personality tests are valid and reliable assessments that have been subjected to scientific investigation.

False

of the knowledge contained in organizations, 90 percent is explicit knowledge

False

the entire process of reinforcement is a conitinous cycle and the repirition of behaviors is strengthened to the degree that reinforcement continues to occur

True

Which of the following represents the three general categories into which abilities can be grouped?

cognitive, emotional, and physical

Organizations use four specific consrquences to modify employee behavior. These are known as:

contingencies of reinforceement

________ is a perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society.

corporate social responsibility

qhich of the following is true with regard to trust propensity

it is a product of both nature and nurture

Which of the following is a characreristic of dispostion-based trust

it is based on the general propensity of the trustor to trust others

_____ refers to the ability of an individual to understand the types of emotions he or she is experiencing, the willingness to acknowledge them, and the capability to express them naturally.

self awareness

Which of the following scenarios demonstrates personality

shanda is generally friendly, likable and calm under pressure

When a fight broke out between two workers at Leo Motors, James, a coworker, decided to walk away and let the situation resolve on its own. In the context of the Big Five taxonomy, the personality dimension _____ best describes James.

Agreeableness

which of the following best demonstrates behavioral modeling?

A new server observes an experienced server for the first half of the shift and then begins working her own tables during the second half of the shift.

Which of the following is true with regard to affect-based trust? Affect-based trust is more rational than emotional. Affect-based trust depends completely on the trustor's propensity to trust. Affect-based trust relies on our feelings. Affect-based trust is rooted in reason and analysis.

Affect- based trust relies on our feeling

Twin studies have shown that genetics has the most effect on which of the Big Five personality traits?

Extraversion

Justice reflects the actual fairness of an authority's decision making.

False

The moderate correlation between learning and job performance may be underestimated because ________________________________. It is difficult to measure tacit knowledge, which is relevant to task performance, due to its unspoken nature. Higher levels of job knowledge are associated with slight increases in emotional attachment to the firm. Employees with higher levels of expertise become more highly valued commodities on the job market. Learning seems less relevant to citizenship behavior and counterproductive behavior.

It is difficult to measure tacit knowledge, which is relevant to task performance, due to its unspoken nature.

If you are interested in distributive justice, you are interested in understanding which of the following? Justice as it relates to communication from leaders. Justice as it relates to work-related outcomes. Justice as it relates to organizational processes. Justice as it relates to equal treatment of employees.

Justice as it relates to work related outcomes

Which of the following statements offers the best description of "justice?" Justice ensures that employees are rewarded and punished appropriately. Justice explains why some people follow moral norms and other Justice provides behavioral evidence that authorities within the organization are fair. Justice describes characteristics of authorities within the organization that inspire trust.

Justice provides behavioral evidence that authorities within the organization are fair

Bankers on Wall Street have to choose and apply formulas to solve problems related to the economy and the stock market. Which of the following abilities is required?

Mathematical reasoning

________ is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it. Social identity theory Operant conditioning Learning orientation Selective perception

Operant Conditioning

Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit. When Reg breaks his leg skiing and can't work for several weeks, Grace is able to competently and easily decide how to adjust the schedule because she has done this many times over the years. Schedule reshuffling is a _______________ for her.

Programmed Decision

General cognitive ability measures the areas an individual has in common across the more specific cognitive abilities and is comparable to the concept of IQ.

True

Projection bias causes problems in decision making because it limits our ability to develop appropriate criteria for a decision and evaluate decisions carefully.

True

Disposition-based trust depends on the trustor's propensity to trust.

True

Bounded rationality involves________

boiling the problem down to something that is easily understood

What are the three dimensions of trustworthingess

ability, benevolence, and integrity

Conscientious people prioritize ______________________

accomplishment striving

In some ways, Colin is not a very good manager. He can be disorganized and flaky, and he often foists his own job responsibilities off onto others. However, his staff love him because he has a lot of personal charm and lets them do things like bring their pets to work. Colin's staff displays ________-based trust in him.

affecr

moral development at the conventional stage is characterized by _______________________

an empohasis on laws rules and orders that govern soceity

_______ is the tendency for people to base their judgements on information that is easier to recall

availability bias

The job of a parole board primarily involves making decisions by applying rules to an applicant's case and then deciding whether or not the individual should be granted parole. This process uses the parole board members' ability in the area of ________ reasoning.

deductive

Being able to recover quickly from emotional experiences reflects one's _______________.

emotion regulation

According to the RIASEC model, an artistic person enjoys:

entertaining and fascinating others using imagination

The knowledge and skills that distinguish specialists from novices is referred to as

expertise

__________ knowledge is information that is relatively easily coimmunicated ansd a large part of what companies teach during training sessions

explicit

Abby flunked the midterm and tells everyone it is the teacher's fault. She did not study because she knew it would just be a waste of time. After all, she knew the "teacher had it in for her." Abby demonstrates a(n)

external locus of control

Candace can be described as an ambitious individual. She joined Boulder Distributors as a junior recruiter and wants to climb the corporate ladder to become a team leader in the future. Candace works hard to build up her reputation, makes time to interact with not only her manager but other managers as well, and lets everyone know how passionate she is about working at Boulder. In the context of the Big Five taxonomy, the personality dimension ________ best describes Candace.

extraversion

From the perspective of job performance neuroticism is the most important of the big five

false

Perceptual biases and heuristics are detrimental to every aspect of business

false

Larson, a first-line supervisor at Lou's Market, regularly uses abusive and derogatory words when dealing with his subordinates. Many employees have also heard Larson refer to specific employees with inappropriate labels ridiculing their ethnicity, names, or weaknesses. From the scenario, it can be concluded that workers at Lou's lack ________ justice.

interpersonal

Building competence is deemed more important than demonstrating competence when a person has a

learning orientation

Which of the following is NOT a dimension of the Big Five taxonomy?

lovus of control

What is the process of ethical decison - making model

moral awareness- moral judgement-moral intent-ethical behavior

Tamara is considering accepting a bribe from a company bidding on a construction project even though she knows that the company has engaged in dangerous practices in the past. She knows her family, friends, coworkers, and managers would all consider this action unethical, but the money could pay for a really nice vacation. This decision is causing her a great deal of stress. Tamara is feeling a high level of

moral intensity based on social consensus

Which of the following is a feature of social exchange relationships between organizations and employees?

mutual investment

what is the best learning method to acquire tactic knowledge in organizatiton

observation

People with a performance-avoid orientation focus on demonstrating their competence so that _______________________________. they will think favorably of themselves. they will not think poorly of themselves. others will not think poorly of them. others will think favorably of them.

others will not think poorly of them.

Mariel is in the market to buy a used car. Her friend Mika tells her that she should avoid City Motors. Mika's boyfriend bought his car there, and it breaks down constantly. Mariel talks to several other friends who agree with Mika. Their judgment reflects the fact that City Motors has

porr reputation

In thinking of the contingencies of reinforcement which of the following is most likely to increase desired behavior

removing an unwanted outcome after performance of a desired behavior

When decision makers select the first acceptable alternative considered the result is ___________.

satisficing

On the third day teaching at a public school, Tiffany, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than she is accustomed to. When Kathy, the principal, comes into the room and asks how she is doing, despite wanting to pretend everything is under control, Tiffany admits that she is feeling a bit frustrated and overwhelmed because she is not used to this environment. Tiffany has just displayed _____.

self awareness

Several managers at Fletcher's company were publicly accused of sexual harassment by an ex-employee of the company. The press immediately latched onto the story and it went viral on the Internet. This is an example of a situation with high _________________.

social pressure

Emotional intelligence is an ability ______________________________.

that affects social functioning

Ability refers to the relatively stable capabilities people have to perform a particular range of different but related activities.

true

It is argued that ________ represents a sort of "faith in human nature."

trust propensity

which of the following is an informational justice rule?

truthfulness

In Hofstede's dimensions, a culture low on ________ tolerates ambiguous situations and values unusual ideas and behaviors.

uncertaintiy avoidance

Benevolence is defined as the perception that the authority

wants to aid the trustor