MGMT Unit 3 Notes

John is asking advice about how to effectively empower his employees. Which of the following is NOT good advice?

A manager needs to be careful when empowering employees because it will decrease the manager's power.

Estimating ________________ in negotiating situations is useful because it lets you know how hard you can push. If yours is strong and the other party's is weak, then you can push harder for the outcomes you desire.

BATNA

Aeronautics Limited Corporation (ALC) is concerned about groupthink occurring within their design team. ALC should do which of the following in an effort to prevent groupthink?

Bring in outside experts to speak to the team.

________ is the use of manipulation, a cynical view of human nature, and a moral code that puts results over principles.

Machiavellianism

Which of the following statements about norms is not true?

Norms are typically written down and discussed openly by groups.

__________ is based on transferring authority and responsibilities from management to employees.

Structural empowerment

Carol is a behind-the-scenes kind of person, but everyone wants her on their committee because those committees tend to meet their objectives. Which of the following statements might describe why people want Carol on their committee?

You do not need to have a formal position of authority to be a leader.

Criticizing subordinates in front of colleagues and other managers and telling them that their ideas are stupid is referred to as ________ supervision.

abusive

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship.

added-value negotiation

Which of the following statements about conflict is NOT true?

all conflict is negative

When applying for jobs, job seekers often focus on a desired salary while ignoring other aspects of the job offer such as benefits, fit with the job, and working environment. In many cases, the salary may be good, but there are other, negative features of the job not being considered. This is an example of ________.

anchoring bias

________ is an alternative dispute resolution technique in which disagreeing parties agree ahead of time to accept the decision of a neutral party in a formal court-like setting, often complete with evidence and witnesses.

arbitration

Which of the following is not an advantage of including the mayor and police chief in the decision-making process?

authority to make the decision

Lottery organizers heavily promote the jackpot winners so that people are continually hearing about those who've won big. By contrast, players hear almost nothing about the vast majority of people who haven't won a single dollar. This tactic draws upon which type of bias?

availability bias

_______ is the idea that decision makers are restricted by constraints when making decisions.

bounded raitionality

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.

composition

The styles of conflict handling are differentiated along two dimensions:

concern for others and concern for self

Katrina is a manager at Company XYZ. Due to the financial fallout from COVID-19, she is unable to offer the usual annual Christmas bonus to her employees. She begins to selectively gather information that supports her decision, such as that her employees have been under-performing the past few weeks and needing more time off work. This represents which decision-making bias?

confimation

Acme Company would like to reduce stereotyping and combat in-group thinking by creating social hours after work where members of different ethnicities and races can mingle and learn more about each other's backgrounds and interests. This would be an example of ________

contact hypothesis

Which of the following is an organizational function of a group?

coordinate interdepartmental efforts

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

creating an in-group

Which of the following causes is most likely to result in workplace conflict?

differences in emthods for doing work

Rich is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Rich feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Rich's group currently in?

forming

At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage.

forming; storming

You are in charge of the marketing campaign for a new hand sanitizer your company is distributing. You are trying to decide If you want the package to read "Kills 99% of germs" or alternatively, "Only 1% of germs survive." Even though the two phrases mean the same thing, you know that the way something is worded can influence people's decisions. You decide to go with "Kills 99% of germs," because you think customers will be more likely to purchase this option. This represents the ______ bias.

framing

Which of the following is not an advantage of group decision making?

goal displacement

Ramon portrays which of the following team roles?

harmonizer

_______ bias occurs when someone uses information from the outcome of a decision, often a negative outcome, and retrospectively realizes what they should have done.

hindsight

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. Which of the following will not work to combat social loafing?

increasing group size

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

integrative

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

intellectual stimulation.

The leadership theory that is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is

leader-member exchange

Fiedler's model uses the ________ scale to measure a person's leadership style.

least preferred coworker

________ power is the basis of power that most people think of as authority.

legitimate

Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with the organizational rules and policies. He also showed them that the people above him had already supported and sanctioned the policy. What influence tactic was Ethan using?

legitimating tactics

Which of the following does not foster a climate for psychological safety?

limit creativity and innovation

ate is a manager at a small appliance store. He is working with an unhappy customer who is yelling at him. Nate's policy on handling customer complaints is to give the customer what they want even at a cost to the company. This represents the ________ handling style.

obliging

Which of the following is not a principle of persuasion?

people tend to resent and disrespect credible experts.

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.

personality

The evacuation decision had ethical implications. Which of the following is not one of those ethical implications? a. proper use of meteorological instruments b. dislocation of residents c. putting emergency personnel's lives in danger d. putting residents' lives in danger e. use of taxpayer money

proper use of meteorological instruments

The ________ model of decision making assumes that managers are completely objective and possess all information for their decisions. In this model, decisions demonstrate excellent logic.

rational

Carrie is a supervisor at a local art gallery. Her primary concern is the well-being of her employees and the level of closeness between her and her employees. Carrie is a ____________ leader

relationship-oriented

Kendall is shopping for a rug for her new dorm room. She's been to numerous stores and they all seem to be similar in price and she is running out of time before she has to move in. She is not particular on which one she chooses and decides to go with the rug that seems to be the most neutral in color. Kendall considers this a(n) ________ or "good enough" solution.

satisficing

Which of the following is an individual function of a group?

satisfy the person's need for affiliation

Contingency theories propose that the effectiveness of a particular style of leader behavior depends on the

situation

The primary purpose of ________ behaviors is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

task-oriented

Gina promised her employees that if they reached the goal of fewer than five customer complaints during December, she would give them each a $500 gift card. What type of power is Gina using and what is her likely result?

using reward, result is compliance

Teddy is a project manager at a consulting firm. He travels a lot and works very long hours. When he's home, he is always checking email. He has a three-year-old son and a brand-new daughter, and his wife is upset that he doesn't help more. He is experiencing ________

work-life conflict