MGT 100 Test #2 (Ch. 8-11)

_____ is the arrangement of having discrete parts of a task done by different people.

A division of labor

____ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

Workers who face discrimination in their jobs in the United States are best protected by ______ legislation.

EEO

______ consists of the activities that managers perform to plan for, attract, develop, and retain an effective workforce.

Human resource management

Which of the following is not a super trend affecting the future of business?

Managers are thinking in terms of mass markets-mass communication, mass behavior, and mass values.

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

____________ is(are) defined as those stable psychological and behavioral attributes that give you your identity.

Personality

Which of the following is not a recommended way to manage innovation and change?

Prevent failure at all cost.

Which of the following is not a current trend in the contemporary world?

Spending on health and wellness is decreasing.

Which of the following is not a common reason why incentives may fail to motivate employees?

The incentive plan is based on clear and realistic goals.

_____ refers to educating technical and operational employees in how to better do their current jobs.

Training

_____ is the intervention stage of the OD process.

Treatment

Because Franco believes that external forces control him, he may do best in a highly structured job that requires greater compliance. Franco has ____.

an external locus of control.

Which of the following are not parts of compensation?

annual performance reviews

I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

behavioral

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?

behavioral-description interview

A ___ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

The organizational development (OD) process has three steps: _____________, accompanied by feedback.

diagnosis, intervention, and evaluation

Greg, the CEO of Organic Market, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Greg has encouraged the seasoned employees to retell stories about the company legends, and he plans on bringing back the monthly rewards. Greg is endeavouring to ____.

embed company culture.

Espoused values are _____.

explicitly stated values and norms preferred by an organization.

Employees resist change for all the following reasons except _____.

faith in change agent's intentions

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

halo effect

All of the following are informal aspects of the workplace except ____.

hierarchy.

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is considered a(n) ______ change.

innovative

Ana is a teacher who became interested in helping adults in some of the poorer neighborhoods learn how to read. She plans to start a reading center in a low-income area to help residents with reading skills at no cost. Ana's center is an example of a(n) _____.

nonprofit organization

The company dress code and award ceremonies are part of ______.

observable artifacts

Computer-assistant instruction is usually a form of _____.

off-the-job training.

A(n) _____ is a system of consciously coordinated activities or forces of two or more people.

organization

Salaried executive, administrative, and professional employees are exempt from ______ rules.

overtime

Jason is more apt to take initiative and persevere to influence the environment; he has a(n) ______ personality.

proactive

What is the last stage of the perceptual process?

retrieval from memory

Applications, resumes, interviews and employment tests are all _____ tools.

selection

When much of her work was automated with a new computerized system, Brittany became unsure of her ability to do her job. Sara, her boss, has been mentoring her to improve her ____.

self-efficacy.

Empathy and organizational intuition are a part of which emotional intelligence (EI) trait?

social awareness

Philip, a shift manager in a factory, has 40 employees on his shift that he directly supervises. The 40 workers who report directly to Philip represent his ____.

span of control.

A hierarchy culture has an internal focus; it values _______ over flexibility.

stability and control

Resistance to organizational change is considered to be the interaction of three causes. These causes can be generally described as employee characteristics, change agent characteristics, and _____.

the change agent-employee relationship.

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages:

unfreeze, change, refreeze.

In the ____ stage of Kurt Lewin's change model, managers try to instill employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. They confirmed that this company used a(n) ______ interview.

unstructured

Employers must consider an employment test's ______, whether or not it measures what it purports to measure and is free of bias.

validity

The chain of command is also known as ____.

vertical hierarchy