MGT 101 - CHP 13

​________ conflict refers to disagreements about how the work should get done. A.Functional B.Process C.Task D.Interpersonal E.Relationship

B.Process

A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as​ a(n) ________. A.cross-functional team B.informal group C.formal group D.​self-managed team E.command group

B.informal group

​Andrea's team is​ "running on all​ cylinders." Members trust each other and are mutually committed to the​ team's goals. They not only appreciate each​ other's differences, but also are able to work together in such a way that they capitalize on those differences.​ Andrea's team appears to be in the​ ________ stage of team development. A.norming B.performing C.storming D.adjourning E.forming

B.performing

A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as​ a(n) ________. A.informal group B.virtual team C.problem-solving team D.cross-functional team E.self-managed work team

B.virtual team

Which of the following characterizes a work team rather than a work​ group? A.One leader is clearly in charge. B.Work is done individually. C.Leadership is shared. D.Members are accountable only to themselves. E.Work is decided upon by the group leader and delegated to individual group members.

C.Leadership is shared.

If group cohesiveness is high and the alignment of the group and organizational goals is​ high, which of the following would you expect to​ see? A.Decrease in productivity B.Moderate increase in productivity C.Strong increase in productivity D.No significant effect on productivity E.Significant decrease in productivity

C.Strong increase in productivity

Jacquie and her colleague disagreed about how to approach a project.​ Finally, Jacquie​ said, "I give​ up, we'll do it your​ way." Jacquie's approach illustrates​ a(n) ________ conflict management technique. A.accommodating B.compromising C.collaborating D.avoiding E.forcing

A.accommodating

​Frank's team went through some early conflict when people were trying to sort out their​ roles, but they are beginning to develop some camaraderie with one another.​ Frank's team is in the​ ________ stage of group development. A.norming B.performing C.storming D.forming E.adjourning

A.norming

The final project in​ Brent's management class is a group research paper. He likes group work because he knows that even if he​ doesn't do much work on the​ paper, the other members will probably pick up the slack so that they​ don't get a bad grade. This is an example of​ ________. A.social loafing B.norms C.group cohesiveness D.process conflict E.groupthink

A.social loafing

The college formed a group of faculty​ members, current and former​ students, area​ employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of​ a(n) ________. A.task group B.informal group C.cross-functional team D.virtual team E.problem-solving team

A.task group

Which of the following is NOT true concerning global​ teams? A.Groupthink tends to be less of a problem in global teams. B.The importance of status varies between cultures. C.In global​ teams, cohesiveness is more difficult to achieve. D.Managing teams is​ universal; it is not necessary for mangers to understand he cultural characteristics of their groups. E.Social loafing has a western​ bias; it is not consistent with collectivist cultures.

D.Managing teams is​ universal; it is not necessary for mangers to understand he cultural characteristics of their groups.

Which of the following allows employees to​ plan, organize, and control their work activities with little or no direct involvement of a​ higher-level supervisor? A.Cross-functional team B.Problem-solving team C.Command group D.Self-managed work team E.Virtual team

D.Self-managed work team

Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid​ ________. A.social loafing B.cohesiveness C.functional conflict D.groupthink E.norms

D.groupthink

Which conflict management style is characterized by a low degree of cooperativeness but a high degree of​ assertiveness? A.Avoiding B.Compromising C.Collaborating D.Accommodating E.Forcing

E.Forcing

​Toni, a business professor at a private​ university, is a member of the Distance Learning​ Committee, which is composed of faculty members from different disciplines within the university. This​ committee's purpose is to improve the effectiveness of online courses at the university. This committee is most likely an example of​ a(n) ________. A.self-managed work team B.virtual team C.informal group D.cross-functional team E.problem-solving team

E.problem-solving team