MGT 200 Chp 11

Which behaviors can cause a hostile work environment? (Check all that apply.)

Demeaning jokes Displays of pornography Suggestive remarks

Which of the following statements is not an example of an important way diversity can help an organization?

Diversity can help an organization hire fewer minorities.

What is the key to managing diversity effectively?

Flexibility

Which of the following are strategies designed to promote the hiring and success of mentally and physically disabled people in the workforce? (Check all that apply.)

Passage of the Americans with Disabilities Act (ADA) Tax credits for hiring disabled workers Assistive technologies that make it easier to be productive

Which group constitutes the largest percentage of workers in the United States?

White male workers

Which of the following are possible explanations for the wage gap between men and women? (Check all that apply.)

Women have career interruptions to care for family. Women are not negotiating pay as effectively as men.

Companies that provide opportunities for diverse employees will Blank______.

attract the most qualified and motivated candidates

_____ is defined as legally mandated efforts to recruit and hire qualified members of groups that have been discriminated against in the past. The intent was not to prefer these group members to the exclusion of others, but to correct for the long history of discriminatory practices and exclusion.

Affirmative action

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments include Blank______. (Check all that apply.)

Alcoholism Psychological illness HIV infection

Even in today's changing society, women still carry the bulk of which family responsibilities? (Check all that apply.)

Child care Elderly parent care Household work

What does a group have when its members perceive things and behave in similar ways?

Cohesiveness

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

Cohesiveness

To become effective managers of diverse organizations, which challenges do managers have to identify and overcome? (Check all that apply.)

Communication problems Unexamined assumptions Lack of cohesiveness Stereotyping

Which statement about women in the workforce is true?

Companies can lose valuable talent by demanding long hours from their female employees.

Which of the following are expectations that put some women at a disadvantage in the workplace? (Check all that apply.)

Companies expect employees to sacrifice their personal lives for the sake of the company. Companies require long hours, especially at the managerial levels.

Which statement about attracting employees is true?

Companies need to use effective recruiting practices.

Which are ways that diversity and inclusion promote creativity and innovation in a competitive marketplace? (Check all that apply.)

Diversity brings a broader base of experiences. Diverse groups are freer to deviate from traditional approaches.

Which of the following is likely to result when managers do not effectively manage stereotyping?

Employees may get frustrated and reduce their commitment.

Which form of sexual harassment is perpetrated when unwelcome sexual conduct creates an intimidating work environment?

Hostile environment

What are the two types of sexual harassment?

Hostile environment Quid pro quo

Which community workers are not growing faster from the following communities in United States?

Immigrants

How do diversity and inclusion initiatives positively impact an organization's competitive advantage?

Improved perspective in differentiated markets Increased ability to attract and retain talent Increased ability to leverage creativity and innovation in problem solving

Which of the following are ways an organization can communicate the commitment of top management to its employees?

Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans Link managerial compensation directly to the accomplishment of diversity goals Participate in diversity programs and making participation mandatory for all managers

Why are many companies hiring employees from diverse backgrounds?

It allows them to better serve their diverse customer base

Which statement about diversity is true?

It refers to all kinds of differences, including ethnicity, income, and religion.

Which of the following statements are true about the effect of diversity and inclusion on an organization's flexibility? (Check all that apply.)

Less-restrictive policies and procedures enable organizations to become more flexible and responsive. Managing diversity successfully requires a corporate culture that tolerates different styles and approaches. Less standardization of operating methods enables organizations to adapt more quickly to environmental changes.

What term describes the practice of understanding and deeply valuing employee differences to build a more effective and profitable organization?

Managing diversity

Which statement about managing diversity in the workplace is true?

Managing diversity is challenging.

______ are higher-level managers who help ensure that employee are introduced to top management and socialized into the norms and values of the organization.

Mentors

Which of the following statements about differences within groups is true?

More difference may exist between Asians from Vietnam and Japan than between a white and an African American from Denver. Not all people from the same hometown share the same personal goals and values. Individuals within any ethnic group are unique in personality, education, and life experiences.

What methods can companies use to attract a diverse, qualified workforce? (Check all that apply.)

Offering alternative work arrangements Executing effective recruiting practices

The maker of handcrafted and vintage items, Etsy, recognized that the demographics of its customers were quite different from the demographics of its engineers. Which diversity activity enabled the company to learn this?

Organizational assessment

As a result of the Civil Rights Act of 1964, gender discrimination is gradually being eliminated. Women have been positively impacted, although equality has not yet been achieved. Which of the following conditions still exist for women in the workforce? (Check all that apply.)

Pay disparity Underrepresentation at most senior levels of corporate life

What is the largest unemployed minority population in the United States?

People with disabilities

What form of sexual harassment may include making employment decisions based on an applicant's response to a sexual advance?

Quid pro quo

Which of the following are forms of discrimination that have been used against women?

Setting quotas to limit women in professional training schools Not allowing women to hold credit cards Restricting jobs to one gender

Having expanded beyond gender or skin color, diversity also refers to which of the following differences? (Check all that apply)

Sexual orientation Disability status Nationality

What term describes the typecasting of one group by another, based on lack of knowledge?

Stereotyping

Which statements describe population trends impacting the U.S. workforce? (Check all that apply.)

The number of Asian American, black, and Hispanic American workers is expected to grow faster than that of white males. About one in three residents in the United States is a racial or ethnic minority.

Which of the following statements about white, American-born male workers in the United States is true?

They constitute the largest percentage of workers.

Monolithic organizations may be characterized by which of the following? (Check all that apply.)

They have minimal cultural integration among employees. Discrimination and prejudice prevail and informal integration is almost nonexistent. Employees from "outside" the group are placed into low-status jobs.

Which of the following are reasons that diversity and inclusion programs help firms to attract and retain motivated employees? (Check all that apply.)

When employees believe their differences are valued, they become more loyal, productive, and committed. Companies with a reputation for providing opportunities for diverse employees will be sought out by the most qualified employees.

Diversity and inclusion can provide organizations with a competitive advantage. This occurs because Blank______. (Check all that apply.)

a diverse workforce can give an edge in a global economy by facilitating understanding of other customs, cultures, and marketplace needs women and minorities may prefer to patronize organizations that value diversity

Guillermo is looking for an entry-level management position. He has been contacted by a recruiter who is assembling a pool of qualified candidates from different backgrounds. The company the recruiter is working for historically hired only white males, and the company must now hire members of groups that were discriminated against in the past. This is known as Blank______.

affirmative action

Some negotiation tactics, such as taking an aggressive stance, may work for men in the workplace but may_________when women try them.

backfire

A_______is a physical or mental impairment that substantially limits a person's activities.

disability

Despite gains for minorities and immigrants in the workforce, disparities in employment and earnings continue to exist, including Blank______. (Check all that apply.)

discrimination in hiring when people with ethnic-sounding names apply for jobs lower earnings for black and Hispanic workers higher unemployment rates for black and Hispanic workers

A(n) Blank______ workforce can provide a company with greater knowledge of the preferences and consuming habits of a diversified marketplace.

diverse

Organizations can leverage diversity in minority markets and gain a competitive advantage by Blank______. (Check all that apply.)

establishing purchasing contracts with minority-owned businesses recognizing minority purchasing power reflecting the community population mix in the organization workforce

True or false: Men's roles in society have changed and they now carry the bulk of family responsibilities.

false

The ________ceiling is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy. (Enter one word in the blank.)

glass

The Blank______ is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.

glass ceiling

According to researchers, younger workers can be challenging to manage because they tend to be Blank______. (Check all that apply.)

high maintenance high performers

Maintaining work-life balance and parenting can be particularly challenging for women. To help attract and retain women, companies are offering "family-friendly" fringe benefits such as Blank______. (Check all that apply.)

in-home care for elderly family members onsite child care flexible work schedules

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as Blank______.

individuals

When racial disparities exist in employment and earnings, it creates a problem by Blank______.

leaving aspiring young minorities with fewer role models and mentors

Diverse groups tend to be Blank______ than homogeneous groups.

less cohesive

Companies such as Accenture are helping women break through the proverbial glass ceiling by Blank______. (Check all that apply.)

making arrangements for part-time assignments sponsoring monthly networking events for its female employees

Lupita is on a management track at her workplace. She meets regularly with Analise, a high-level executive who has taken Lupita under her wing. Lupita receives advice and valuable information from Analise. This is an example of Blank______.

mentorship

For most businesses, mentally and physically disabled people represent an unexplored but fruitful labor market. Frequently, employers have found that disabled employees Blank______. (Check all that apply.)

miss fewer days of work are more dependable than other employees exhibit lower turnover

A(n) Blank______ organization has very little diversity or inclusiveness.

monolithic

Young workers generally look for jobs that Blank______.

provide positive feedback

Charlene was told by her supervisor that she could receive a promotion if she would agree to have sexual relations with him. This is known as Blank______ behavior.

quid pro quo

The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments does not include Blank______.

racist perspectives

In the workplace, managing diversity involves Blank______. (Check all that apply)

recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as Blank______. (Check all that apply.)

recruitment promotions benefits compensation

Unwelcome sexual conduct that is a term or condition of employment is defined as Blank______ and is a violation of Title VII of the Civil Rights Act of 1964.

sexual harassment

In order for a company's diversity and inclusion initiatives to succeed, they must have the clear support of Blank______.

top management

The purpose of an organization conducting a cultural-competency assessment includes all of the following except Blank______.

using the data to identify prejudiced employees

When selecting employees for a work team, the most innovative team is likely to be one with members Blank______.

who come from diverse backgrounds