MGT 2010 Chapter 1 Practice Test

Communication

Manoj is very good at transmitting ideas to others, coordinating work with peers and colleagues, and keeping higher-level managers informed. In other words, Manoj excels at which type of skills?

Administrative

Rene is a manager at a mid-size hospital. She has basic familiarity with all functional areas necessary to manage the hospital. Which type of manager is she?

Planning

Selecting the course of action that would most likely lead to success would be included in which management function?

monitoring an organization's progress toward its goals

The managerial function of controlling involves _____.

Organizing

Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategy devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players?

Interpersonal

Aisha works closely with suppliers and customers that do business with her organization. Which type of skills would be especially important for Aisha in her interactions with them?

interpersonal skills

An individual who gets along well with others at all levels in the organization is said to have good _____.

To have the ability to learn through experience

Avec's company requires all new managers to work in a variety of jobs before being promoted into mid-manager positions. What is the advantage of this type of job rotation?

She can become familiar with current research.

Aviva is a mid-level manager and is attending continuing education classes on the weekends. Even though she is already a manager, what is the advantage of Aviva continuing her education?

Plant manager

Dajhia is currently a first-line manager, and she wants to move up into middle management. What job title should she look for when looking at her company's internal job postings?

Time-management

During her recent annual performance review, Arayla was highly rated on her ability to prioritize work, to work efficiently, and to delegate work appropriately. Which management skills does Arayla use to accomplish these things?

achieving organizational goals in an efficient and effective manner

Management can best be defined as _____.

Using resources wisely and cost-effectively

What is meant when we say managers must be efficient?

Leading

What is often considered to be the most important and most challenging of all management activities?

effective

When the right decisions are made and implemented, the management process is considered to be _____.

Diversity

What is the term that describes differences among people?

Planning

When considering the basic management functions, decision making is part of which process?

It is full of uncertainty and change.

Which of the following is true about the nature of managerial work?

They oversee the day-to-day operations of their team.

Which of the following is true of first-line managers?

Time-management

Which skill is part of the art of management?

Communication

Which skills are particularly important in the art of management?

Technical

Which type of management skills are necessary to accomplish or understand the specific kind of work done in an organization?

Human resource

Which type of manager is responsible for hiring and developing employees?

First-line manager

Which type of manager would be responsible for supervising and coordinating the activities of operating employees?

Operations

Which type of managers are concerned with creating and managing the systems that create an organization's products and services?

Finance

Ira is a manager at a textile company. He and his staff are focused on accounting, cash management, and investment activities. In which area of the company does Ira work?

logical

Apoorva is known to take a very scientific approach to management. When making a decision, she seems to be _____.

Technical

As a first-line manager, Payal spends a lot of time training her employees and answering questions about work-related problems. Which type of fundamental skill does Payal use to do this?

Implementing policies and plans

As a middle manager, what might Yui's job entail?

Flexibility

Bhavik is a new employee, considered to be part of Generation Y. What is he most likely to be attracted to when looking for a job?

Operations

Concrete Constructions, a construction company, wants a suitable site to establish a new residential complex. Site selection is the responsibility of which type of manager of Concrete Constructions?

controlling

Cora is an operations manager for a privately owned Midwestern trucking company. She spends the first day of each month reviewing the previous month's productivity levels and compares that information against monthly goals. This basic management function is known as _____.

Middle manager

Julius just got promoted and now has the title of division head. In terms of his level in the organization, which type of manager is Julius?

controlling

Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____.

Decision-making

Lupita's company is slowly recovering from the most recent economic recession. While the recession forced her firm to make tough decisions, it also enabled her to reframe her company. What might Lupita have done during the recession that will make the company stronger in the long run?

Streamline operating procedures

Lupita's company is slowly recovering from the most recent economic recession. While the recession forced her firm to make tough decisions, it also enabled her to reframe her company. What might Lupita have done during the recession that will make the company stronger in the long run?

New technology

Many managers are facing an increased work pace, less time to think through a decision, and more information to process. This can all be tied to which contemporary management challenge?

diagnostic skills

Neil's department has come in behind schedule on its last three projects. He determined that initial specifications did not always match up with the actual demands of the project, meaning that department resources were not properly allocated and schedules could not be met. Neil introduced a project start-up procedure that would gather more information in order to verify the accuracy of the specifications before the schedule was written and the resources allocated. This scenario illustrates Neil's _____.

Organizing

Neil's department was recently assigned a new project. His next task on the project is to determine how his people and other resources will be allocated to the project. At this point, which managerial function is Neil tackling?

Conceptual

Nila applied for a management position in her organization, but she did not get it. She was told she had not yet demonstrated the ability to think in the abstract and did not seem to grasp how all the parts of the organization fit together. Which type of management skill does Nila need to work on?

Top manager

Nour's responsibilities include creating organizational goals and overall strategy for the organization. In terms of her level in the organization, which type of manager is Nour?

Provide new and different inventives

Ramkumar is the head of human resources at a large firm. For the past few years, his firm has had a difficult time hiring and retaining employees. What can Ramkumar do to better attract and retain today's workers?

Public administration

Raphael works for a not-for-profit organization that provides vaccines for low-income families free of charge. This group is funded by government support through tax dollars. Which scope of management does this government organization fall under?

Flexibility in work arrangements

Teresita has several open positions at her firm. What could Teresita's firm offer Millennial candidates to attract them to her firm?

As an opportunity

Ugar is a manager who likes change. When people become complacent, he tries to shake things up to reenergize them. How does Ugar likely see change management?

Effective management is a blend of both.

What do successful executives understand about the art and the science of management?

Intuition

What is a characteristic of the art (rather than the science) of management?

Scientific

Which approach to management is typically used for routine and straightforward issues?

Marketing

Which field of management typically works with clients and consumers in areas such as new product development, promotion, and distribution?

The Americans with Disabilities Act

Which of the following acts emphasized the importance of providing equal employment opportunities for people with various impairments?

Social unrest

Which of the following brought renewed focus on diversity and increased sensitivity to diversity?

Manager

Which of the following describes any person whose primary responsibility is to carry out the management process?

It helps managers know how to allocate their time and resources.

Which of the following is a benefit of planning?

The organization gets the expertise of skilled workers.

Which of the following is an advantage of hiring retirees in an organization?

Tangible goals

Which of the following is least likely to be the goal of a not-for-profit organization?

Jose, who graduated in 1986 and now works in a multinational company

Who among the following is an example of a yuppie?

To determine how to allocate resources

Why is planning and decision making important to managers in an organization?

Top manager

Woojin often meets with government officials and executives of other organizations to shape policy and industry standards. In which level of management is Woojin?

Enhanced effectiveness

Zereth's company has been trying to create a more diverse workforce and is succeeding. What is the likely outcome of a more diverse workforce?