MGT 2100 500 Ch 1 Study Plan

Tanika is a marketing director who has several managers reporting to her. She reports in turn to the vice president of her organization. What skill is Tanika most likely to use in her day to day work?

Human

___________ skills are based on relationships with people.

Human

When managers empower their employees, they are involved in the task of:

developing people to enable them to do their best work.

Some organizations recognize that the traditional manager function is obsolete and that all employees have managerial responsibilities. This approach is especially effective when employees are working from home with limited contact to a manager. Bossless organizations are more flexible when employees are more committed and make decisions faster and better than traditionally managed organizations. Assigning managerial responsibilities to every employee requires extra training and the right organizational culture that supports the bossless environment. Today's managers must lead by:

empowering employees to do their best work.

An organization is a structured group of people who are all trying to achieve the same goal. Each person in the organization is responsible for completing certain subtasks that contribute to the overall goals of the organization. When an organization achieves its goals, we say that it has high performance. High performance depends on the organization's efficiency and effectiveness. Efficiency refers to the amount of resources needed to meet a goal. For example, an organization that takes one week to hire a new employee is more efficient than an organization that takes eight weeks to hire a similar employee. Effectiveness is about achieving goals. An organization is considered to be effective if it matches the performance goals it sets for itself. For example, suppose an organization set the goal of reducing it's costs by 15 percent in the upcoming year. If it reduces it's costs by 18 percent, it will be effective, but if costs are only reduced by 10 percent, it will not be considered effective. Organizations can be effective, but not efficient, and efficient, but not effective. When considering an organization's performance, it is imperative to look at both efficiency and effectiveness. Which of the following components make up the formal definition of an organization? Check all that apply.

-A shared goal -A structured group

Which of the following are the number one and number two causes of management failure? Check all that apply.

-Lack of communication skills -Lack of interpersonal skills

More and more organizations are providing internal training for new managers to help them overcome these issues. Organizations are also becoming more careful about who they select as managers, putting more emphasis on interpersonal skills and less emphasis on other types of skills. Which of the following are characteristics of a manager with a year or more of experience? Check all that apply.

-Working interdependently -Coordinating the work of others

Which of the following is a challenge for bossless organizations?

Assigning managerial responsibilities to all employees requires increased employee training

If you were hiring a new CEO for your company, he or she should be strongest in which of the following skills?

Conceptual

According to Peter Drucker, managers perform five basic tasks: The five basic tasks include: 1. Setting goals. Managers must set goals to determine what outcomes they want from their work. This task falls into the planning function of management. 2. Organizing activities. Managers must organize both their own and their employees' activities so that the goals of the department can be met efficiently and effectively. Organizing falls into the organizing function of management. 3. Motivating and communicating. Managers communicate with their employees in order to motivate them to work. The more employees know about why they are working, the more motivated they will be. This task falls into the leadership function of management. 4. Measuring performance. Manager's measure their employee's performance to determine if the employee is working effectively. This task falls into the controlling function of management. 5. Developing people. Managers must supply employees the resources they need to grow and develop both personally and professionally. This also involves giving employees the responsibility and authority to do tasks that will help them to grow. This task falls into the leadership function of management. Which of the following IS a management activity, as defined by Peter Drucker?

Developing people

Suppose that two office supply stores both have the goal of selling a million dollars' worth of supplies over the next year. One store sells $850,000, while the second store sells $1,120,000. The first store is less ____________ than the second store.

Effective

Suppose that you are the CEO of a new (virtual reality) VR gaming design company. Your company has plenty of money — an angel investor has seen to that. Your biggest worry right now is to develop a new game that will be much more successful than Minecraft, a popular existing VR game. Your biggest concern right now is with:

Effectiveness

You've been running a gift store at your local mall for the past 20 years. In the last five years, you've watched your sales drop by 50%. You want to stay in business as long as possible, but you know that to do that requires you to spend every penny wisely. There's not much you can do about declining sales, but you can stretch out your existing money for as long as possible. Your biggest concern right now is with:

Efficiency

Suppose that one organization is able to create slime for children at a cost of $2 per gallon. A second organization creates the exact same product, but it costs $3 per gallon. The first organization is more__________ than the second organization.

Efficient

Project managers and others who bring people together from various parts of the organization to perform a task are in this layer of management.

Middle managers

Which of the following is NOT an effective time management technique?

Multitask to get more done at once.

Which of the following managers temporarily supervises employees from a different department until they finish a specific piece of work?

Project managers

Which of the following activities can a department manager classify as "D" (tasks that can be given to someone else?)

Responding to initial customer requests for product information.

Emmanuel is the supervisor of an auto repair store. He reports to the store manager, who reports to the regional director for the auto repair company. What skill is Emmanuel most likely to use in his day to day work?

Technical

Nonprofit managers must:

keep costs low.

1.First level or supervisory managers. These managers directly supervise the employees who make the goods and provide the services of the organization. For example, a painting supervisor would be a first level manager. 2.Middle managers. These managers are responsible for whole departments of an organization. For example, a marketing director would be a middle manager. 3.Top managers. These managers are the executives of the organization. For example, a CFO (chief financial officer), a COO (chief operations officer), and a CEO (chief executive officer) are all top managers. These managers must make plans for the long-term future of the organization.

Top managers

Bossless organizations have:

a nonhierarchical organizational structure.

Once a manager has gained about a year's worth of experience, he or she recognizes that work needs to be done:

as a team

Demetrius has a weekly meeting with his sales staff to review their performance and offer suggestions and strategies for their upcoming sales appointments. Demetrius is ___________ his employees to help them achieve their goals.

leading

After his company merged with another firm, Ayush used ____________ to determine how to combine departments and adjust reporting relationships within the company.

organizing

The four management functions include: 1. Planning: Selecting goals and ways to attain them. Planning is different from organizing. When managers plan, they predict what will happen in the future. When managers organize, they arrange resources so that they can achieve the goals they set during the planning process. Note that creating a budget is part of the planning process, while checking to see if the budget has been met is part of the controlling process. 2. Organizing: Assigning responsibilities for task accomplishment. Note that organizing may also include decisions about where to spend money, how the company should be organized, and how many people need to be assigned to a particular project. 3. Leading: Using influence to motivate people to achieve company goals. In today's workplace, the most effective leaders create environments that engage and empower employees, rather than commanding and controlling them. 4. Controlling: Monitoring activities and making corrections. The fundamental purpose of control is to compare an existing situation to a desired situation and make a decision about what needs to be done to reach the desired state. Managers are engaged in control when they appraise an employee's performance, compare expenses to a budget, or check to see if product quality is meeting quality standards. Megan, a human resource manager, recently approved the hiring of five summer interns. She will use ____________ to decide which departments would benefit from the interns' employment.

organizing

Julia uses ___________ to determine how many focus groups will need to be conducted in order to accomplish the company's research goals.

planning

The most critical task for today's managers is:

shaping the culture and conditions of work to empower employees.