MGT 268 Final

Who are the primary users of ERP systems?

Accounting, finance, logistics, and production

Which of the following describes an ERP system?

All of these choices

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

All of these choices

What is collaborative engineering?

Allows an organization to reduce the cost and time required during the design process of a product

What is selling chain management?

Applies technology to the activities in the order life cycle from inquiry to sale

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Business Intelligence

What is an organization performing when it asks questions such as "why was customer revenue so high?"

CRM analyzing technologies

What is an organization performing when it asks questions such as "which customers are at risk of leaving?"

CRM predicting technologies

What is enterprise application integration (EAI)?

Connects the plans, methods, and tools aimed at integrating separate enterprise system

Charles works in the warehouse. Which of the following are inventory management steps he would complete related to the fulfillment process?

Create outbound delivery Post Goods Issue

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Cuts down wasted time Removes misinformation Eliminates redundancies

What is key for business process support that spans functional areas and legacy systems?

Data integration

What is the integration of data from multiple sources, which provides a unified view of all data?

Data integration

What is the business-to-business (B2B) online purchase and sale of supplies and services?

E-procurement

Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

ERP

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Eintegration

What is a supply chain execution system?

Ensures supply chain cohesion by automating the different activities of the supply chain

A system that supports business processes end to end and across the organization is a(n):

Enterprise System

What provides enterprise-wide support and data access for a firm's operations and business processes?

Enterprise Systems

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Enterprise application integration

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Enterprise application integration middleware

What is enterprise resource planning (ERP)?

Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprise-wide information about all business operations

What allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems?

Integration

How are integrations achieved?

Integrations are achieved using middleware—several types of software that sit between and provide connectivity for two or more software applications

What is the bullwhip effect?

Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

What is enterprise application integration (EAI) middleware?

Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Plan

Most business processes are cross-functional or cross-departmental processes that span the entire organization. Which of the following does NOT represent a cross-functional business process?

Processing Payroll

What uses electronic tags and labels to identify objects wirelessly over short distances?

RFID

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

RFID electronic product code

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

SCM

What applies technology to the activities in the order life cycle from inquiry to sale?

Selling chain management

What is a forward integration?

Sends information entered into a given system automatically to all downstream systems and processes

What is a backward integration?

Sends information entered into a given system automatically to all upstream systems and processes

What modifies existing software according to the business's or user's requirements?

Software customization

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Source

What enables an organization to react more quickly to resolve supply chain issues?

Supply chain event management

What is the ability to view all areas up and down the supply chain in real time?

Supply chain visibility

What is computer-aided design/computer-aided manufacturing (CAD/CAM)?

Systems are used to create the digital designs and then manufacture the product

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

Logistics

Which activities do accounting and finance components perform?

Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Materials management

What are robotics?

focus on creating artificial intelligence devices that can move and react to sensory input

What is customer relationship management (CRM)?

A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Which of the following is not an example of a primary enterprise system?

Enterprise revenue planning

Which of the following best describes an enterprise system?

Enterprise-wide support and data access for an organization's operations and business processes

Which activities do production and materials management components perform?

Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

What is collaborative demand planning?

Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability

Where would you find the manufacturer and distributor in a typical supply chain?

In the middle

What acquires raw materials and resources and distributes them to manufacturing as required?

Inbound logistics

What is logistics?

Includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain

What is enterprise resource planning?

The analysis and redesign of workflow within and between enterprises

What is application integration?

The integration of a company's existing management information systems

What is supply chain management (SCM)?

The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability

What is procurement?

The purchasing of goods and services to meet the needs of the supply chain

Karen is explaining to a new employee some of the automated functions of their Enterprise System. Which of the following are automatic consequences of the goods receipt step in the procurement process?

The quantity of the material is updated A material document is created An accounting document is created The standard price in the material master is updated

What is middleware?

Translates information between disparate systems

Where would you find the supplier's supplier in a typical supply chain?

Upstream

What is a supply chain planning system?

Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory

What is RFID?

Uses electronic tags and labels to identify objects wirelessly over short distances

Where would you find the customer's customer in a typical supply chain?

downstream