MGT 300 CH. 16 REVIEW

Jargon

( ) or slang should never be used when communicating with someone outside the organization, occupation, or group where this specialized terminology is understood.

Angela still had two hundred emails to go through when she left work at 11:00 p.m. She knew she needed to get through the rest, yet could not retain any more information for the night. Angela was experiencing information

(Information) Overload

Innovation

- An improvement of an existing technological product, system, or method of doing something. - Often takes place in cross-functional teams

Wheel Network Examples

- Contractors hire subcontractors, with all of the subcontractors reporting to the contractors. What type of networks are these? - It was the midst of a cold spell and pipes were bursting at a record pace. Anthony, of Anthony's Heating and Plumbing, was sending out his crews, tracking their progress, and trying to keep things moving. Everyone was reporting back to him as they finished their jobs. What kind of network was Anthony using? - What type of communication networks are often found in command groups with pooled task interdependence, meaning that in the group, there is one central figure from whom information flows to and from? -

External Network Examples

- Dr. Addie Salmon had been a researcher at the hospital for several years when her supervisor suggested that she try to publish her research. She reached out to her ______ from conferences, meetings, and residencies she had held to find out if anyone had contacts at any of the leading research journals. -

Information Richness (From highest level to lowest level)

- Face-to-face Communication - Spoken communication transmitted over phone lines and/or via teleconference equipment. - Personally addressed written communication - Impersonal Communication

In a Chain Network

- In what type of network would employees only communicate with those in a sequence who directly precede or follow them? - Groups with sequential task interdependence, such as assembly line groups, typically use a(n) ______ network.

Blog

- Individuals, groups, and/or organizations post information, commentary, and opinions to a website, called a(n) ______, on which readers may respond with their own commentary and opinions.

Transmission Phase

- Information is shared between two or more individuals or groups.

Some information distortion is accidental due to which of the following?

- Lack of feedback - Faulty encoding - Faulty decoding

When managers encode messages they should use ______ that the receiver understands.

- Language - Symbols

In certain situations, poor communication could potentially:

- Lead to death. - Be downright dangerous.

Chain Network Examples

- Madison had been noticing that the products seemed to be coming out more slowly, but she couldn't tell if it was her impatience, or if her perception was accurate. She asked Reggie who preceded her in line and Renada who followed her, to see if they had noticed the same thing. What type of network was Madison using to communicate? -

Which of the following are necessary for managers to possess in order to be effective receivers of messages?

- Pay attention - Be empathetic - Be a good listener

Which of the following are communication skills for managers as senders of messages?

- Send messages that are clear and complete. - Avoid filtering and information distortion. - Select a medium that is appropriate.

All-Channel

- The ______ network is the network most commonly found in teams. - What type of network encourages teamwork and high levels of communication among all team members? - Teams typically use the ______ communication network, which is characterized by high levels of communication among all team members.

Information Richness

- The communication medium that is the second highest level of ______ is spoken communication transmitted over phone lines and/or via teleconference equipment. - The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is ______ richness.

When choosing a communication medium, managers must take ______ into account.

- The level of information richness required - Time constraints - The need for a paper or electronic trail

Communication is hindered when the following characteristics of messages exist.

- The message is difficult to understand. - The message is sent over an inappropriate medium. - The message is unclear. - The message is incomplete.

Employees filter messages because:

- There is internal competition. - Organizational members fear losing power as a result of sharing information.

Which of the following are true of clear and complete messages?

- They are easy for the receiver to interpret. - They are easily understandable.

What is the role of the receiver in the communication process?

- To receive the message being sent - To interpret and make sense of a message

The communication process consists of two phases.

- Transmission - Feedback

False

- True or false. Circle networks are most often found in groups that are teams. Circle networks are most often used with groups in which people share similar beliefs, areas of expertise, and backgrounds. They are most often found in groups that are not teams.

Which of the following are elements of linguistic style?

- Use of jokes - Use of pauses - Tone of voice - Volume

Communication

- ______ refers to sharing information and reaching a common understanding between two or more individuals or groups. - When two or more people or groups endeavor to share information to reach a common understanding, this is called ______.

What is the Internet?

A global system of computer networks

External Network

A professional association of individuals with work-related ties who are from outside the employing organization is called a(n) ( ) network.

Intranet

A(n) ( ) is an internal, company-wide system of computer networks.

The Sender

Beginning with the transmission phase, who is the person or group that shares information with others?

(Medium High Example) High

Caleb decides to hold small group meetings twice a week to communicate to his advertising team the new strategies that will need to be put in place for the roll-out of the latest version of their video game, Iron Slate 6, so that everyone can be on the same page. This is an example of a medium ______ in information richness.

Chain Networks

Chain networks are sequential communications and tend to occur in production lines or other factory-like jobs. All-channel networks encourage reciprocal relationships, but that doesn't tell the whole story. Teams tend to use all-channel communications because they foster high levels of communication and they require information to flow in all directions.

- Transmission and feedback are the two phases in the ______ process.

Communication

Groupware

Computer software that enables members of groups and teams to share information with one another is ______.

While linguistic styles can vary by region, the variances by ______ are much more dramatic.

Culture

To Damien, the manager of the parts department, Raquel, his top sales manager, always appeared to be sad, but she was a top salesperson, and her colleagues always referred to her as "upbeat." He didn't see what everyone else saw and critiqued Raquel's negative demeanor on her evaluation. What was getting in Damien's way in seeing Raquel as she actually was?

Damien's perception of Raquel

Examples of Rumors

Eli was pegged for the manager of the year award. His sales were through the roof and his staff retention was at 95%. The ______ were all over the company. So when the award ceremony took place and the manager's award went to Candy Pops, disappointment registered on Eli's face.

Which of the following is not a communication skill for managers as senders of messages?

Ensure that a transmission mechanism is built into the message.

Withholding part of a message because of the mistaken belief that the receiver does not need or will not want the information is ( ).

Filtering

Which of the following is not a way in which an organization can reduce filtering among its employees?

Helping the employees understand that filtering is a violation of company policy

Among the four goals of good communication are ______.

Increase: - Efficiency - Quality - Responsiveness to customers - Innovation

A manager who just focuses on ______ is not practicing any of the four goals of good communication.

Increased profits

Simply selecting the communication medium with which one is most comfortable can lead to ______ communication. Managers need to adapt the medium to reflect elements such as the level of information richness required, any time constraints, and the possible need for a paper or electronic trail. Multiple choice question.

Ineffective

An organization chart is not a good vehicle for portraying an organization's communication network because it does not account for ( ) communication regarding issues.

Informal

When ______ occurs, there is a danger that essential information is going to be overlooked while less important information will receive undue attention.

Information Overload

Organizational effectiveness depends on the ability of managers and organizational members to be able to communicate ____ the organization.

Inside and outside

How does a communication network function?

It sends information along a pathway, which flows throughout the organization.

Managers need to appreciate that when they encode messages, they need to use the symbols or ______ that the receiver understands.

Language

Elements of ______ style refers to a person's characteristic way of speaking and include tone of voice, speed, volume, use of pauses, jokes, etc.

Linguistic

Simone has been tasked with delivering some sad news about a fellow employee. She is concerned about choosing the right ______ for the message.

Medium

- The information that a sender wants to share is the ______. - What is the information that has been transmitted by the sender during the communication process called?

Message

If ______ occurs at any stage during the communication process, the process may be disrupted.

Noise

Crumpet Industries created a company-wide computer network that allowed everyone in the company to have access to the same proprietary information, and have access to their benefits their information, vendor forms, company policies, and the like. Crumpet Industries was using their ______.

Organization's Intranet

Chain (Networks)

The ( ) networks are most likely to be found in groups where sequential task interdependence occurs

In trying to decide the method in which to communicate that he is moving to another department, Griffin was trying to choose between a team meeting, an email message, a phone conference, or a thank you lunch for the five years he and his team had worked together. What decision did Griffin need to decide?

The best medium for making his announcement

What is an advantage of groupware?

This software enables group members to improve their communication and performance by sharing information.

Circle Network

Those who are in a(n) _____ network communicate with others who share similar experiences, beliefs, expertise, background, and office location, or even where they sit when the group meets.

Perception

Through what process do people select, organize, and interpret sensory input so that it gives meaning and order to their world?

Linguistic Style

Tone of voice, choice of words, use of questions, and manners of speech are all characteristics of ______.

False

True or false: An organizational chart is a good summary of an organization's communication network. - An organizational chart is not a good summary of an organization's communication network because it does not does not accurately portray an organization's informal communication.

True

True or false: Communication suffers when messages are incomplete, unclear, difficult to understand, sent over an inappropriate medium, or when no provision for feedback is made.

True

True or false: In an all-channel network, every member communicates with every other member.

False

True or false: Jargon should be used when communicating with people outside the organization, occupation, or group with which the jargon is associated in order to demonstrate skill competency.

False

True or false: Linguistic styles vary by culture, but not by region.

False

True or false: Organizational effectiveness depends on the ability of managers, but not organizational members, to send messages to people both inside and outside the organization.

False

True or false: To increase communication effectiveness, managers must choose the communication medium with which they are most comfortable.

False

True or false: When communicating, the choice of communication medium is unimportant; the message is the focus.

Noise

What is a general term that refers to anything that hampers any stage of the communication process?

The Internet

What is the global system of computer networks used by organizations and individuals throughout the world?

The Communication Network

What is the network that provides information that flows in groups and teams and throughout the organization?

Encoding

What is the process called when a sender translates the message into symbols or language?aL:::::::::::::::

In a communication network called a(n) network, information flows to and from one central member of the group.

Wheel

Wheel Networks

Wheel networks are used in situations where there is a central member of a group and all communication flows to and from the central member. It is the all-channel networks in which communication flows among all team members.

Information Distortion Examples

When Shoestring, a money management software program, launched its latest version, it announced that a portion of its proceeds was going toward building low-income housing in neighborhoods where gentrification was pushing families out. The reported amount of the donation grew with each telling: first it was reported as 2%, then 5%, then 7%. Reports of the amount of the donation grew to as high as 15%.. This is an example of ______.

Blog Examples

When the hospital added its new orthopedic wing, they created a new website where they could post information, commentary, and opinions about their new wing and services, and where readers and patients could respond with their own comments and opinions. What kind of website did they create?

Face-to-face Communication

Which of the following types of communication is highest in information richness?

In deciding how to best communicate their messages to their organizational members, top managers first need to consider ______.

the level of richness that is needed

Managers can increase efficiency by

updating the production process to take advantage of new and more efficient technologies and by training workers to operate the new technologies and to expand their skills.