MGT-3003 Ch 15

Which type of communication is highest in media richness? A. face-to-face B. telephone C. report D. newsletter E. videoconference

A. face-to-face

Which of the following is an attribute of good listeners? A. They paraphrase or summarize what the speaker has said. B. They know what they will say immediately following the speaker's remark. C. They focus on internal thoughts instead of the content of the message. D. They listen only to those with whom they agree. E. They judge all the details, including the speaker's dress, mannerisms, and accent.

A. They paraphrase or summarize what the speaker has said.

The internal uChat app allows for ________ communication among Uber employees, whereas the social media posts by Uber represent ________ communication to customers. A. external; downward B. horizontal; external C. downward; horizontal D. upward; downward E. external; upward

B. horizontal; external

The telephone you use to speak to another person is an example of which part of the communication process? A. sender B. medium C. feedback D. decoding E. encoding

B. medium

The toxicity that was reported to exist at the management level within Uber made Rachel Whetstone's job of communicating to others more difficult because it acted as A. the medium. B. noise. C. feedback. D. a message. E. the receiver.

B. noise.

Which of the following communication styles do women NOT use as much as men? A. ask questions B. talk over others C. use "we" statements D. use positive overlaps such as "I agree" E. provide more information than needed

B. talk over others

Rank the forms of communication that Uber has tried to use to connect with stakeholders from least rich to most rich: >App notifications used to communicate with and motivate each >contractor driver individually >In-person apology speech from Khosrowshahi >Apology letter from Khosrowshahi >Video apology from Khosrowshahi A. In-person Video apology, App notifications, Apology letter B. Apology letter; Video apology; App notifications; In-person apology C. Apology letter; App notifications; Video apology; In-person apology D. App notifications; In-person apology; Apology letter; Video apology E. Video apology; Apology letter; In-person apology; App notifications

C. Apology letter; App notifications; Video apology; In-person apology

Which of the following is a good tip for being an effective writer? A. Write and send e-mails without proofreading—everybody is busy. B. Include as many words on a page as possible to reduce the number of pages. C. Keep it simple; use short words, sentences, and phrases. D. Use abbreviations whenever possible. E. Write in all capital letters.

C. Keep it simple; use short words, sentences, and phrases.

After the initial meeting with Pilar, Miguel returns three weeks later for a follow-up meeting after being removed as the campaign project manager. During this meeting, Miguel exhibits what type of listening style? A. empathetic B. appreciative C. discerning D. contingent E. nonverbal

C. discerning

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. A. interference B. interpretation C. noise D. transmission E. feedback

C. noise

During Miguel's initial meeting with Pilar, which personal barrier to communication is exhibited? A. stereotypes and prejudices B. variations in trustworthiness and credibility C. oversized egos D. variations in how information is processed and interpreted E. nonverbal communication

E. nonverbal communication