MGT-3003 Ch 7

Under former CEO Kalanick, when Uber entered into a new market, it often disregarded local laws and allowed its drivers to begin work illegally. Which step in the ethical decision tree was Uber not considering? A. Does it maximize employee value? B. Does it maximize shareholder value? C. Is it ethical to take the action? D. Is the proposed action legal? E. Would it be unethical not to take the action?

D. Is the proposed action legal?

To help with hiring decisions during peak seasons and holidays, Cards for All Seasons uses time-series forecasts, like sales from last Valentine's Day and Christmas, to predict future sales based on patterns of historical data. Cards for All Seasons is making use of A. a seasonal trend. B. a trend decision. C. diagnosis. D. analytics. E. a logical system.

D. analytics.

When applying for jobs, job seekers often focus on a desired salary while ignoring other aspects of the job offer such as benefits, fit with the job, and working environment. In many cases, the salary may be good, but there are other, negative features of the job not being considered. This is an example of A. representativeness bias. B. hindsight bias. C. framing bias. D. anchoring bias. E. overconfidence bias.

D. anchoring bias.

_______ bias occurs when someone uses information from the outcome of a decision, often a negative outcome, and retrospectively realizes what they should have done. A. Hindsight B. Availability C. Framing D. Escalation of commitment E. Representative

A. Hindsight

Former CEO Kalanick routinely allowing drivers to begin work illegally when Uber expanded overseas represents what type of reaction to a decision situation? A. relaxed avoidance B. panic C. rational D. evidence-based E. relaxed change

A. relaxed avoidance

The ___________ bias promotes the use of stereotypes. A. representative B. escallation of commitment C. framing D. availability E. hindsight

A. representative

Uber reviews and evaluates each ride, which can be in the millions each day, in order to set surge pricing. This concept is most closely related to which of the following? A. nonrational decision making B. big data analytics C. bounded rationality D. intuition E. satisficing

B. big data analytics

Which of the following is not true about group decision-making? A. Groups take longer to make decisions. B. The larger the group, the lower the quality of the decision. C. An added benefit of group decision-making is groupthink. D. Groups are more confident about their choices than individuals are. E. People who aren't familiar with one another tend to make better decisions when the members have common knowledge.

C. An added benefit of group decision-making is groupthink.

Lottery organizers heavily promote the jackpot winners so that people are continually hearing about those who've won big. By contrast, players hear almost nothing about the vast majority of people who haven't won a single dollar. This tactic draws upon which type of bias? A. framing bias B. representative bias C. availability bias D. confirmation bias E. overconfidence bias

C. availability bias

Based on the case, Khosrowshahi has more of a ________ decision-making style whereas Kalanick was more ________. A. directive; analytical B. analytical; behavioral C. behavioral; directive D. behavioral; analytical E. directive; behavioral

C. behavioral; directive

Why should you encourage Dionne to use groups to make decisions? A. Because groups use groupthink B. Because groups seek decisions that are good enough C. Because groups cut down on the variety of ideas D. Because groups have a greater pool of knowledge E. Because groups subsume the primary goal with secondary goals

D. Because groups have a greater pool of knowledge

Imagine you are part of Uber's senior leadership team and are eager to see the company expand to a particular country. If you were to only pull data from sources you believed would support your feeling that demand in the country is high, you would be exhibiting the ________ bias. A. hindsight B. escalation of commitment C. sunk-cost D. anchoring and adjustment E. confirmation

E. confirmation

Omar, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Omar can be said to A. have a large need for structure. B. have a low tolerance for ambiguity. C. have a high task orientation. D. rank high on the stress index. E. have a high tolerance for ambiguity.

E. have a high tolerance for ambiguity.