MGT-3003 Ch 8

Frank is a CPA who became interested in helping adults in some of the poorer neighborhoods file their taxes. He plans to start a tax filing center in a low-income area to help residents file their taxes at no cost. Frank's center is an example of a(n) A. nonprofit organization. B. for-profit organization. C. association. D. coop. E. union.

A. nonprofit organization.

________ is a control mechanism for making sure the right people do the right things at the right time. A. An organization chart B. A hierarchy of authority C. A contingency design D. A matrix structure E. A division of labor

B. A hierarchy of authority

A hierarchy culture has an internal focus; it values ____ over flexibility. A. authority B. stability and control C. external stakeholders d. community standards E. risk taking

B. stability and control

In the case, John Dudovskiy of Research Methodology recommends that Uber exhibit what type of span of control? A. divisional B. wide C. narrow D. modular E. functional

B. wide

Based on the competing values framework, it would seem that Uber had a ________ culture under Kalanick, but now has more of a ________ culture with Khosrowshahi at the helm. A. hierarchy; clan B. adhocracy; market C. market; clan D. clan; market E. hierarchy; adhocracy

C. market; clan

Which of the following is an example of Uber's organizational structure possibly supporting its culture? A. Khosrowshahi soliciting input from employees rather than just directing new cultural norms B. Kalanick's display of Uber's 14 values at the company's San Francisco headquarters C. the weakening of Kalanick's authority by the board of directors D. the transformation of Kalanick's 14 values to Khosrowshahi's 8 cultural norms E. the booking fee Uber charges in addition to its 25 percent commission rate

C. the weakening of Kalanick's authority by the board of directors

Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her A. unity of command. B. hierarchy of authority. C. span of direction. D. span of control. E. division of labor.

D. span of control.

_______ is the arrangement of having discrete parts of a task done by different people. A. An organization chart B. A common purpose C. A contingency approach D. An employee structure E. A division of labor

E. A division of labor

Based on the case, which of the following is a driver of Uber's organizational culture? A. contracted drivers ("Partners") B. competitors C. board of directors D. human resources E. CEO Khosrowshahi

E. CEO Khosrowshahi

The celebration of key accomplishments by chest bumps and the push-up contests reflected what level of organizational culture at Uber during former CEO Kalanick's tenure? A. enacted values B. hierarchy C. espoused values D. basic assumptions E. observable artifacts

E. observable artifacts

A company dress code and award ceremonies would be part of A. ethical codes. B. a mission statement. C. organization benefits. D. core values. E. observable artifacts.

E. observable artifacts.

The chain of command is also known as the A. movement chart. B. horizontal specialization. C. analytics tool. D. organizational picture. E. vertical hierarchy.

E. vertical hierarchy.

TRUE OR FALSE: In an organic organization, tasks and rules are clearly specified.

False

TRUE OR FALSE: A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

True