MGT 301 TEST 1

Charles, the president of an IT company, is friends with Levi, the CEO of Cyber Industries, a company that develops and manufactures computer hardware. Levi tells Charles that Cyber Industries is about to announce the creation of a revolutionary new computer processor that will quadruple processing capacity and cause Cyber Industries' sales and profits to skyrocket. Charles then purchases a large number of shares of Cyber Industries company stock before the news of the new computer processor is made public. In which illegal activity has Charles engaged?

Insider trading

Which of the following is an example of a green policy or action?

Coca-Cola has pledged to replenish (return to nature) all the water it uses to make its beverages.

Within his company, Vernon has set up a system with inputs, outputs, transformation processes, and feedback. He utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Vernon is utilizing a _______ perspective.

contemporary

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ____ viewpoint

contingency

You work as the sales manager for a company that sells paper supplies to businesses of all sizes. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on all paper supplies from the manufacturers. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. When you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?

controlling

Mackenzie, a successful store manager, leads her employees by encouraging them and showing that she genuinely believes in them. She also encourages group and team efforts. Mackenzie manages at Kohlberg's _____ level of personal moral development.

conventional

Hayley, from California, arrived in Saudi Arabia and immediately noticed that the way Saudi men treat women is vastly different than the way men in the United States treat women. Hayley was feeling uncomfortable and disoriented because she was experiencing

culture shock.

Every Saturday Mrs. Luo and hundreds of other shoppers visit Zion Market, a grocery store, to buy food for their home or business. These shoppers are _____ of Zion.

customers

Even for nonprofits, sooner or later there will be no organization without

customers.

Management science stresses the use of rational, science-based techniques and mathematical models to improve

decision making and strategic planning.

When a food distributor considers changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is examining the ____ forces at work in the southern United States.

demographic

A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system.

differential rate

Windowok Inc. implemented a new pay policy for its employees. According to the policy, all employees who exceed their performance targets will earn a bonus in addition to their regular pay. What has Windowok implemented?

differential rate system

Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager

is working within a supportive or interesting organizational culture.

What do technical skills consist of?

job-specific knowledge needed to perform well in a specialized field

Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in both the culinary and restaurant management fields. Because he possesses these technical skills, Edgar can be considered a(n) ________ worker.

knowledge

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Shannon, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) ________ role.

leadership

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.

leadership

Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?

leadership figurehead

The general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager's behavior is an example of

leading.

Noah's Ark is a successful child care center. It focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Noah's Ark is an example of a(n) _______ organization.

learning

The classical viewpoint of management emphasized ways to

manage work more efficiently.

The new chief information officer of a national fast food chain is using mathematical tools to aid in product ordering and scheduling decisions. The CIO is using

management science.

Victor works for a company that highly values performance-oriented traits, such as achieving a certain level of sales and increasing market share by a certain percentage. In analyzing this aspect of Victor's company, Geert Hofstede would examine the company's ________ dimension.

masculinity/femininity

Sustainable economic development

meets present needs without compromising the ability of future generations to meet their needs.

Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the ________ role.

monitor

The WTO

monitors and enforces trade agreements.

Justin, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ________ organization.

mutual-benefit

Gary Hamel suggests we need to look at management as a process and then make improvements and innovation

ongoing and systematic.

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. These plans are an example of ____ in action.

operations management

Arielle, a successful banker and educator, has decided to retire, but she is very interested in staying involved with a company "that cares." So when asked to serve on its board of directors, she gladly accepted the invitation. As a member of the board, Arielle will be involved with the organization's

overall strategic goals and approval of major decisions.

What are the four principal functions of management?

planning, organizing, leading, and controlling

To better meet corporate goals this year, Yumiko, a CEO, is encouraging her managers to focus on the major functions of management, which are

planning, organizing, leading, and controlling.

Monochronic time is a

preference for doing one thing at a time.

The Sarbanes-Oxley Act of 2002 established requirements for ____. Noncompliance can result in penalties of

proper financial record keeping for public companies; as much as 25 years in prison.

The World Bank

provides low-interest loans for improvements in developing nations.

Which disciplines does the field of behavioral science include?

psychology, sociology, anthropology, and economics

The management of Omega Manufacturing is implementing a plan to minimize production mistakes by allowing teams that work in each area of the production facility to develop a plan and then monitor their area to ensure the reduction of errors. The managers are engaging in

quality control.

Research shows that ________ is a key trait of successful people.

resilience

Chenglei, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Chenglei is utilizing

scientific management.

What mechanism is used to provide a systematic assessment of an organization's performance in implementing socially responsible programs, often based on predefined goals?

social audit

Fewer children are interested in learning how to play a musical instrument, and young people have less interest in owning cars. These two trends are examples of ____ forces at work.

sociocultural

Jose, a lobbyist who represents the oil industry, is meeting with several members of Congress to try to exert political influence by contributing funds to the lawmakers' election campaigns. Jose also is involved in a letter-writing campaign to promote his cause. Jose is working on behalf of a

special-interest group.

Ethics are defined as

standards of right and wrong that influence behavior.

The systems viewpoint regards the various parts making up the whole system as

subsystems.

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. To which philosophy is the company adhering?

sustainability

The Ryan family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Ryan family moving back in, worked together to achieve this goal. All of the company's interrelated parts working together to accomplish a goal (in this case, the restoration of the Ryan home) is an example of a(n)

system.

According to Robert Katz, which three skills do managers develop through education and experience?

technical, conceptual, human

Which one of the following is one way to think about management?

the art of getting things done through people

An organization's internal stakeholders consist of

the board of directors, employees, and owners.

According to the GLOBE project, in-group collectivism refers to

the extent to which people should take pride in being members of their family, circle of close friends, and work organization.

Hugo Munsterberg is known as

the father of industrial psychology.

A nation's culture is

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people.

ASEAN is a(n)

trading bloc consisting of 10 countries in Asia.

NAFTA and the EU are both

trading blocs

The behavioral science approach relies on scientific research for developing theories about human behavior that can be

used to provide practical tools for managers.

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals. The benefits of closing the stores outweigh the benefits of keeping them open. Keeping the stores open would be advantageous for many fewer people than closing the stores. This logic is an example of the ___ approach to deciding ethical dilemmas.

utilitarian

You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job?

$35,000-$60,000

_______ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.

Artificial intelligence

________ is prevented by quotas.

Dumping

Which forces are part of the macroenvironment?

Economic, technological, sociocultural, demographic, political-legal, and international

The ________ is the law that makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations.

Foreign Corrupt Practices Act

_______ suggested that organizations should be operated as "communities," with managers and subordinates working together in harmony. For example, in a publishing company run as a community, editors, editorial assistants, and publishers would work together to determine which books should be published.

Mary Parker Follett

Which is better: mindfulness or multitasking?

Mindfulness is better because you are focusing on one thing until it is completed.

______ guides the justice approach to deciding ethical dilemmas.

Respect for impartial standards of fairness and equity

As the CEO of a company that produces products for schools, Amber believes that her company needs not only to produce a profit but also to do things that benefit society. _______ guides Amber's beliefs.

Social responsibility

According to Rosabeth Moss Kantor of the Harvard Business School, which three events of the 1980s paved the way for the global economy?

The Berlin Wall came down, Asian countries opened their economies to foreign investors, and there was a worldwide trend of governments deregulating their economies.

_______ is a trading bloc consisting of 28 trading partners in Europe.

The European Union

Which of the following statements is FALSE?

The United States was the most competitive economy in 2017.

Luka, who owns a small breakfast and salad bar, has a reputation in the community as a tough manager. Many customers have heard Luka yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. Luka is a(n) ____ manager.

Theory X

The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and to protect U.S. industries against foreign competition. ________ is the use of these regulations.

Trade protectionism

When thinking about interpersonal space, which country has the smallest social distance in feet?

United States

Consider the following situation: Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because polluting the stream helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because doing so is also in the farmer's best long-term interests. This type of thinking reflects the _____ approach to deciding ethical dilemmas.

individual

Jasmine, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Jasmine and her equipment are a(n) ______ in the restaurant's system.

input

According to management scholar Henry Mintzberg, which three roles do managers play?

interpersonal, informational, decisional

When Clay, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Clay thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.

conceptual

Outside directors are supposed to be elected yet many are handpicked by the CEO, creating the directors' lack of

independence from the CEO.

Joseph Juran defined quality as "fitness for use," which means that

a product or service should satisfy a customer's real needs.

Conceptual skills consist of the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

Countertrading is ________ goods for goods.

bartering

Foster, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Foster later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies

can get started more easily and maneuver faster.

Tia and Sam are partners who solely own T and S Florist. As owners, they can

claim the organization as their legal property.

For years Print and Copy, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its nearest competitor. However, over the years, Print and Copy seldom asked customers for feedback. So when some of Print and Copy's competition responded to customers' needs and started offering copiers with new features (such as wireless printing from laptop and tablet computers), Print and Copy lost much of its market share. Print and Copy's system is best described as

closed.

A(n) ____ is a formal written set of ethical standards guiding an organization's actions.

code of ethics

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

commonweal

Rosemarie and Dominique, owners of Sugarplum Coffee and Pastry Shop, are concerned because Panera Bread is opening a new store just one mile from their shop. Rosemarie and Dominique know that Panera will be offering similar products; therefore, Panera Bread will be a(n) ________ of Rosemarie and Dominique.

competitor

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

conceptual

Shrimpers in South Louisiana have accused China of selling shrimp in the United States at a lower price than U.S. suppliers. The goal of the Chinese, they argue, is to drive down the price of U.S. shrimp. The U.S. shrimpers are accusing the Chinese of

dumping

Cheyanne, the regional manager of a global sales organization, gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers. Cheyanne is managing for

ethical standards.

Pablo, a construction manager with employees working in Puerto Rico, is having a hard time with employee turnover. While speaking with his human resources manager, Avery, he says he does not understand why the workers come to work late, take longer lunches, and yet still punch out at five o'clock. He feels they should want to work to get the country back on its feet and do what it takes to get the job done. Based on this example, Pablo is most likely a(n) ________ manager.

ethnocentric

Wendy's Truffles makes quality desserts and sells its products to customers in other countries. Wendy's Truffles is ________ its products.

exporting

Based on the text, many companies are interested in expanding globally in order to

gain access to supplies, new markets, and lower labor costs.

The macroenvironment, also known as the _____ includes six forces.

general environment

Pietro, the vice president of marketing, is talking to Ryan, a sales manager in a foreign office, about several local situations that Ryan's reps are facing in their territory. Pietro tells Ryan that he believes there are differences and similarities between home and foreign personnel and practices, and that Ryan should use whatever techniques are most effective. Pietro is a(n) ________ manager.

geocentric

According to proponents of the Hawthorne effect,

giving more attention to employees increases worker productivity.

Which of the following describes the system of corporate governance?

governing a company so that the interests of corporate owners and other stakeholders are protected

Abraham Maslow proposed the

hierarchy of human needs.