MGT 3013 Learn Smart 1

Managers who provide an Inspirational vision that energizes employees are "_____", and when they identify and select proper goals and actions, managers are "_______".

***Leading;Planning

Joe has spent years building his computer networking business. He has secured the most knowledgeable software and security engineers around and in doing so has given his firm an edge over the competition. For Joe, his engineers represent what?

A core competency

Because their responsibilities are based around planning and organizing, the most important set of skills for top managers are what?

Conceptual skills

In order to be effective, managers must have what skills?

Conceptual, Human, and Technical

According to your text, what is the most important challenge for managers in a competitive global environment?

Developing and protecting human resources

David wants to know if his company's resources are being used in the best, most productive manner in order to achieve company goals. David wants to know his organization's what?

Efficiency

Which of the following represents an organizational resource?

Employees

What are the outcomes of leadership?

Employees perform at a high level, highly motivated workforce, and highly committed workforce

As a manager, Mark seeks to increase the efficiency and effectiveness of his employees by giving them more authority and responsibility over their work. Mark's managerial technique is know as what?

Empowerment

deciding which goals the organization will pursue is what step in the planning function?

First

The daily supervision of non managerial employees is the responsibility of what managers?

First-line managers

What two factors have led to the dramatic change in the tasks and responsibilities of managers in recent years?

Global competition, and advances in information technology

Toby is very good at communicating with his department and his supervisors. He has no problem controlling the behavior of the people he works with. Toby possesses what skills?

Human Skills

What is an advantage of a diverse workforce?

Increased skills and experience of different kinds of people.

Restructuring has increased in recent years because "__________" has improved efficiency enabling fewer workers to do the same amount of work.

Information technology

In contrast to Martin who as a top manager spends most of his time on tasks crucial to the organization, Susan is lower level manager who spends her time doing what?

Leading and controlling

when organizations make decisions that allow them to produce goods or services more cheaply than their competitors and charge lower prices, this is an example of what strategy?

Low-cost

If Jan is responsible for supervising the people who work in her department and organizing company resources to ensure it goals are achieved, Jan has the role of what?

Manager

Those who make specific decisions about the production of goods and services are what managers?

Middle managers

How are organizational performance and effectiveness related?

Organizational performance increase in direct proportion to increase in effectiveness

Some pressure to increase performance can be healthy for an organization because it encourages managers to find new and better ways to do what?

Plan, organize, lead, and control

Some of the negative outcomes of restructuring include what?

Reduce the morale of remaining employees, customer complaints about poor service, or employees complain about being overworked

Ken, Bill ,and Chet are responsible for organizing, controlling, and supervising their department's actvities to ensure they are producing a quality product. They are part of what?

Self-managed team

While the CEO is the most senior manager, the manager that is next in line and works closely with the CEO is who?

The Chief Operating Officer (COO)

The success or failure of a company ultimately rests with what managers?

Top Managers

True of False: Managing a diverse workforce is one of the major challenges that managers in today's world must face.

True

When Starbucks states that it wants "to inspire and nurture the human spirit- one person, one cup and one neighborhood at a time." this is Starbucks' what?

Vision

Which of the following are outcomes of the control process?

ability to measure performance accurately and regulate organizational efficiency and regulate organizational effectiveness

Empowerment has been found to do what?

affect performances and profitability in a positive manner

Companies that have speed and flexibility are what?

agile competitors

John's department has strict quality standards that must be followed. So, periodically John evaluates his department's performance to see if it meets its goals. John is performing which management function?

controlling

some of the negative outcomes of restructuring include what?

employees complain about being overworked, reduced morale of remaining employees, customer complaints about poor service

Organizational cultures that "_______" risk taking increase the probability of innovation

encourage

What task are performed by a middle manager?

finds ways to better use resources to reduce costs and improve service, evaluates whether organizational goals are appropriate, supervises first line managers, finds the best way to organize human resources

What is the relationship between information technology and self-managed teams?

information technology monitors self managed teams performance in real time.

The manager who helps first-line managers and nonmanagerial employees increase efficiency by finding ways to better use resources is known as a what?

middle manager

what essential functions of management do all managers perform, regardless of their level, organization size or type, or what country they work in?

organizing, planning, leading, controlling

In today's diverse workforce, more organiztions are realizing that their most important resource is their what?

people

All managers, no matter their level, the size or type of organization they are in, or what country they work in "__________________"

perform the same for essential managerial tasks.

Planning strategy is complex and difficult, especially because what?

planning is done under uncertainty

Total quality management is a system used by companies to improve the what?

quality of production of products, services, and processes

While responsiveness to customers needs is important in all organizations, it is particularly important in what organizations?

service organizations

Central concern of the CEO is what?

the creation of a smoothly functioning top management team

Self-Managed teams do what?

they allow companies to utilize their workforce more efficiently

A major challenge for managers everywhere is to recognize the ethical need and legal requirement to "________".

treat human resources fairly, and treat human resources equitably