MGT 3013 Midterm Exam

Only about _____ percent of women-owned businesses have employees. a. 10 b. 2 c. 5 d. 15 e. 20

A. 10

Which of the following best describes organizing? a. Assigning responsibility for task accomplishment b. Using influence to motivate employees c. Monitoring activities and making corrections d. Selecting goals and ways to attain them e. None of these

A. Assigning responsibility for task accomplishment

People need to understand how their individual actions can contribute to achieving an organizational strategy. This can be accomplished by delegating authority and responsibility, defining roles, and defining measures and metrics. These actions are part of which tool for putting strategy into action? a. Clear roles and accountability b. Visible leadership c. Bargaining power of employees d. Human resources e. Candid communication

A. Clear roles and accountability

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives? a. Contingency view b. Humanist view c. Universalist view d. Participative view e. Autonomy view

A. Contingency view

Theory X and Theory Y were developed by: a. Douglas McGregor. b. Frank Gilbreth. c. Henry Gantt. d. Max Weber. e. Mary Parker Follett.

A. Douglas McGregor

__________ means that managers are honest and trustworthy, are fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives. a. Ethical leadership b. Corporate social responsibility c. Sustainability d. Managerial integrity e. Whistle-blowing

A. Ethical leadership

A chief ethics officer has all of the following duties except: a. firing an employee for an ethical violation. b. conducting ethics training programs. c. establishing and broadly communicating standards. d. dealing with exceptions or problems. e. advising senior managers in the ethical and compliance aspects of decisions.

A. Firing an employee for an ethical violation

Which global corporate strategy is based on the assumption that a single global market exists for many consumer and industrial products? a. Globalization b. Multidomestic c. Glocalization d. Export e. All of these

A. Globalization

Which of the following is not a characteristic of effective goals? a. Goals should be set for every aspect of employee behavior. b. Goals should be linked to rewards. c. Goals should be specific and measurable. d. Goals should be designed so that they can be translated into measurement of key results areas. e. Goals should be challenging but not unreasonably difficult.

A. Goals should be set for every aspect of employee behavior

The __________ dimension of the general environment includes federal, state, and local government regulations. a. legal-political b. sociocultural c. economic d. international e. technological

A. Legal-political

Jana has a great tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having: a. low uncertainty avoidance. b. low individualism. c. high uncertainty avoidance. d. low power distance. e. high individualism.

A. Low uncertainty avoidance

A statement of purpose that distinguishes the organization from others of a similar type is known as a(n) __________ statement. a. mission b. income c. goals d. competitive-edge e. values

A. Mission

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals? a. Operational goals b. Tactical plans c. Strategic goals d. Mission statement e. None of these

A. Operational goals

A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host governments is referred to as: a. political risk. b. tariffs. c. political instability. d. terrorism. e. none of these.

A. Political risk

All of the following describe bossless upside-down structures except: a. rigid organization charts. b. bottom-up initiatives. c. dynamic projects with multiple leadership roles. d. fluid and operational project teams. e. All of these describe bossless upside-down structures.

A. Rigid organization charts

What is the most common way that entrepreneurs finance the start-up of a new business? a. Self-financing from savings or credit cards b. Bank loans c. Venture capital d. Loans from friends, family, or business associates e. Lines of credit

A. Self-financing from savings or credit cards

Scenario - Holly and Trent While many others dreamed about owning their own business, Holly Gabrel decided to do something about it. Holly knew that being self-employed required long hours and hard work, but with the help of her husband, Trent, Holly was positive that the hours and the work would be rewarded. First, she and Trent developed a new concept in sunglasses that could be used by athletes better than the sunglasses now on the market. Holly and Trent obtained a patent on their invention, and began production and marketing. If the business is legally Holly's and she assumes unlimited liability, then the business form would be: a. a sole proprietorship. b. a partnership. c. a corporation. d. a chapter S42.5. e. none of these.

A. Sole proprietorship

The condition that exists when organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as: a. synergy. b. a business-level strategy. c. competitive advantage. d. value. e. a core competence.

A. Synergy

According to Douglas McGregor, the classical perspective on management was based on __________ assumptions about workers. a. Theory X b. Theory Y c. Theory Z d. Theory A e. realistic

A. Theory X

Scenario - Roger Duke Roger Duke is the manager of the Accounting division at GTC Industries. The group of employees that he oversees has many issues. Morale is low, and there is a lot of infighting within the group. They easily get sidetracked with their work, and Roger must constantly direct and oversee them to make sure they stay on task. Roger has also caught a few of them instant messaging friends on their computers while they should be working. A couple of them have also been caught stealing supplies, and three of his employees have failed drug tests in the past month. Because of this, top management wants Roger to monitor his employees' Internet use, keep an inventory of supplies on a regular basis, and give random drug tests every week.​ Which of the following approaches for guiding ethical decision making does Roger most likely use with his group of employees? a. Utilitarian b. Individualism c. Moral-rights d. Justice e. Practical

A. Utilitarian

Which of the following structures is perhaps the leanest of all organization forms because little supervision is required? a. Virtual network approach b. Divisional approach c. Functional approach d. Matrix approach e. Team approach

A. Virtual network approach

The outcome of information and cooperation is: a. coordination. b. organization. c. planning. d. controlling. e. differentiation.

A. coordination

Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which type of culture may be appropriate here? a. Achievement b. Adaptability c. Consistency d. Involvement e. Clan

B. Adaptability

Which of the following activities is part of the crisis prevention stage of crisis planning? a. Setting up an effective communications system b. Building relationships c. Designating a crisis management team and spokesperson d. Creating a detailed crisis management plan e. All of these

B. Building relationships

When Coca-Cola introduced Surge, a new citrus soft drink, what type of strategy was being pursued? a. Corporate-level b. Business-level c. Glocalization d. Multidomestic e. Functional-level

B. Business-level

Which of the following would be considered a part of the task environment of Ford Motor Company? a. Amazon.com b. Chrysler c. Securities and Exchange Commission d. The inflation rate e. Ford's corporate culture

B. Chrysler

Scenario - Sharon Cannon Sharon Cannon was an MBA student in Detroit, Michigan, with a managerial position at the Ford Motor Company plant. She was invited to join a company that had entered into a joint venture with a German firm to manage a Volkswagen plant. Sharon would be under contract for one year, with an option to renew for a total of three years. Her salary would be 350% more than she was currently earning, and she would be given two all-expenses paid vacations each year. The money and the benefits sounded very nice, but Sharon wasn't sure what the best choice would be. If she should decide to take the job, she will be most successful in a foreign assignment if she has: a. high uncertainty avoidance. b. cultural intelligence. c. linguistic pluralism. d. ethnocentrism. e. geocentrism.

B. Cultural intelligence

Alabama Airlines has three planning experts who help division managers develop their own division goals and plans. Serving as consultants to the divisions, the planning experts give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function? a. Centralized planning b. Decentralized planning c. Planning task force d. Performance dashboards e. None of these

B. Decentralized planning

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of: a. planning. b. decision making. c. leading. d. organizing. e. motivating

B. Decision making

The assembly line is most consistent with which of the following general principles of management? a. Unity of command b. Division of work c. Authority d. Scalar chain e. None of these

B. Division of work

The decision by ABC International to downsize and reduce its labor force is in the domain of: a. codified law. b. free choice. c. ethics. d. social responsibility. e. legalism.

B. Free choice

Which of the following is a major limitation of goals and plans? a. Goals and plans guide resource allocation. b. Goals and plans may cause rigidity in a turbulent environment. c. Goals and plans decrease employee motivation. d. Goals and plans decrease employee commitment. e. None of these

B. Goals and plans may cause rigidity in a turbulent environment

One area of great growth and opportunity for women-owned businesses is: a. filing patents for the products they produce. b. hiring employees to work for the company. c. starting technology firms. d. volunteering as consultants for the Small Business Administration (SBA). e. expanding globally.

B. Hiring employees to work for the company

The most recent subfield of the quantitative perspective is __________, which is often reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner. a. infrastructure development b. information technology c. systems thinking d. operations research e. operations management

B. Information Technology

Which of the following is an assumption of the political model of decision making? a. Organizations are made up of groups with diverse interests, goals, and values. b. Information is clear and complete. c. Managers do not have the time, resources, or mental capacity to identify all dimensions of the problem and process all relevant information. d. Managers engage in the push and pull of debate to decide goals and discuss alternatives. e. All of these

B. Information is clear and complete

The justice approach is closest to the thinking underlying the domain of: a. ethics. b. law. c. free choice. d. social responsibility. e. moral principles.

B. Law

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using social media, mail, phone calls, and conducting meetings as daily activities, he would be considered a: a. monitor. b. liaison. c. figurehead. d. spokesperson. e. negotiator.

B. Liaison

Ryan is a manager at Dream Catchers. Dream Catchers is currently operating in an environment of high uncertainty. As a result, Ryan: a. should wait until the environment becomes certain before attempting to handle a problem. b. may develop only one or two custom solutions that will satisfice for handling a problem. c. will probably have an easy time generating alternatives to any problems that may occur. d. will most likely be making programmed decisions. e. will most likely rely on the classical model of decision making.

B. May develop only one or two custom solutions that will satisfice for handling a problem

Which approach defines how a decision maker should make decisions? a. Reflective b. Normative c. Humanistic d. Scientific e. Descriptive

B. Normative

Which of the following is not a performance management tool for executing a plan? a. Management by objectives b. Operations map c. Performance dashboards d. Single-use plans e. Decentralized responsibility

B. Operations map

When managers base decisions on what has worked in the past and fail to explore new options, they are: a. being influenced by emotions. b. perpetuating the status quo. c. justifying past decisions. d. seeing what they want to see. e. being overconfident.

B. Perpetuating the status quo

__________ define boundaries within which to make decisions. a. Programs b. Policies c. Rules d. Projects e. Procedures

B. Policies

An organization's __________ is a part of its internal environment. a. competitors b. salespeople c. consumer price index d. suppliers e. customers

B. Salespeople

When the Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in the __________ dimension of the general environment. a. international b. sociocultural c. economic d. technological e. natural

B. Sociocultural

Which of the following refers to an unincorporated business owned by an individual for profit? a. Trade alliance b. Sole proprietorship c. Partnership d. Corporation e. Association

B. Sole proprietorship

Which of the following countries possesses a high degree of assertiveness? a. Sweden b. Spain c. Switzerland d. Iceland e. Japan

B. Spain

If a small-business owner enjoys the chance to balance work and personal life, he would be considered a(n): a. juggler. b. sustainer. c. hard worker. d. idealist. e. optimizer.

B. Sustainer

Which of the following employee behaviors is associated with the preconventional level of personal moral development? a. Work-group collaboration b. Task accomplishment c. Empowered employees d. Full participation e. None of these

B. Task accomplishment

__________ represents people in the environment who can be hired to work for the organization. a. Suppliers b. The labor market c. Competitors d. The government e. Customers

B. The labor market

What do Kaiser Permanente, General Motors, and Morgan Stanley Wealth Management have in common? a. They are all pioneers in using scientific management. b. They all use social media technology to connect with their customers. c. They are all currently experimenting with a bossless workplace. d. They were early advocates of using quantitative techniques to facilitate management decision making. e. None of these

B. They all use social media technology to connect with their customers

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: a. dress and office layout. b. underlying assumptions and deep beliefs. c. expressed values and beliefs. d. slogans and ceremonies. e. invisible artifacts.

B. Underlying assumptions and deep beliefs

The identity of the individual performer includes which of the following characteristics? a. Gets things done through others b. Works relatively independently c. Works in highly interdependent manner d. Generalist, coordinates diverse tasks e. A network builder

B. Works relatively independently

A cross-functional team is different from a task force in that: a. a task force works with continuing rather than temporary problems. b. a task force is a permanent team. c. a cross-functional team might exist for several years. d. a task force is made up of members from only one department rather than several departments. e. none of these.

C. A cross-functional team might exist for several years

The four subfields of the classical perspective include: a. management science, behavioral sciences, human resources, and administrative principles. b. bureaucratic organizations, management science, systems thinking, and human relations. c. administrative principles, bureaucratic organizations, management science, and scientific management. d. scientific management, management science, systems thinking, and management science. e. none of these.

C. Administrative principles, bureaucratic organizations, management science, and scientific management

Research indicates that the __________ of a company, more so than its __________, determines the number of jobs that it creates. a. location; age b. size; age c. age; size d. age; quality of leadership e. location; size

C. Age; size

Which of the following is not a typical source of equity financing? a. Venture capitalists b. Crowdfunding c. Business incubators d. Angel financing e. All of these are sources of equity financing.

C. Business incubators

As a first step into international business, which two countries are most companies going to today? a. Russia and Japan b. Indonesia and Brazil c. China and India d. Brazil and the Philippines e. Sweden and Germany

C. China and India

Riley is a manager at Tinker Tools. She is expected to make rational decisions that are economically feasible and in the organization's best economic interests. Her decisions should be based on which of the following decision-making models? a. Scientific management b. Humanistic c. Classical d. Political e. Administrative

C. Classical

Which of the following would be considered a threat to an organization? a. Employees' resistance to change b. Flexible work culture c. Competitive job market for critical resources d. Strategic alliance with another organization e. All of these

C. Competitive job market for critical resources

The nature of management is to __________ to cope with diverse and far-reaching challenges. a. singlehandedly attempt b. terminate workers who are not able c. coordinate others d. analyze failures e. force others

C. Coordinate others

A pure functional structure is most appropriate for achieving which of the following strategic goals? a. Innovation b. Differentiation c. Efficiency d. Flexibility e. All of these

C. Efficiency

A situation that arises when all alternative choices or behaviors have potentially negative consequences, making it difficult to distinguish right from wrong, is considered a(n): a. ethical standard. b. social responsibility. c. ethical dilemma. d. moral agent. e. ethical issue.

C. Ethical dilemma

Which of the following lists the strategic management process in proper order? a. Formulate strategy; Evaluate strategy; Perform SWOT analysis; Define new mission/goals; Execute strategy; Control strategy b. Evaluate current mission/goals; Define new mission/goals; Formulate strategy; Execute strategy; Perform SWOT analysis c. Evaluate current mission/goals; Perform SWOT analysis; Define new mission/goals; Formulate strategy; Execute strategy d. Perform SWOT analysis; Evaluate current mission/goals; Formulate strategy; Execute strategy; Define new mission/goals e. Define new mission/goals; Execute strategy; Formulate strategy; Evaluate new mission/goals; Perform SWOT analysis

C. Evaluate current mission/goals; Perform SWOT analysis; Define new mission/goals; Formulate strategy; Execute strategy

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager. a. general b. first-line c. functional d. project e. top-level

C. Functional

Which of the following is a low-context culture? a. Chinese b. Japanese c. German d. Korean e. Arab

C. German

Which of the following characteristics describe Millennial employees, in general? a. Less educated than their peers b. Hesitant to question their superiors c. Globally conscious d. Technologically inept e. Hesitant to challenge the status quo

C. Globally conscious

The __________ function recruits, selects, trains, compensates, transfers, promotes, and lays off employees to achieve strategic goals. a. operational b. production c. human resources d. leadership e. structural design

C. Human resources

Which of the following approaches to ethical decision making is not popular in the highly organized and group-oriented society of today? a. Justice b. Moral-rights c. Individualism d. Utilitarian e. Individualism

C. Individualism

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal: a. lacks a defined time period. b. does not cover key result areas. c. is challenging but not realistic. d. is not specific and measurable. e. is irrelevant.

C. Is challenging but not realistic

Which of the following countries did the just-in-time (JIT) production strategy originate in? a. South Korea b. United States c. Japan d. China e. India

C. Japan

Managers shift gears quickly; therefore, the average time spent on any one activity is less than: a. one workday. b. a half hour. c. nine minutes. d. an hour. e. a half day.

C. Nine minutes

Which of the following is not one of the benefits of management by objectives? a. Performance can be improved at all company levels. b. Individual and department goals are aligned with company goals. c. Operational goals are able to displace strategic goals. d. Manage and employee efforts are focused on activities that will lead to goal attainment. e. Employees are motivated.

C. Operational goals are able to displace strategic goals

For a widget manufacturing company, worker hours per widget is a measure of: a. organizational effectiveness. b. organizational performance. c. organizational efficiency. d. organizational structure. e. none of these.

C. Organizational Efficiency

The maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of: a. contracting. b. a joint venture. c. outsourcing. d. exporting. e. none of these.

C. Outsourcing

Scenario - Holly and Trent While many others dreamed about owning their own business, Holly Gabrel decided to do something about it. Holly knew that being self-employed required long hours and hard work, but with the help of her husband, Trent, Holly was positive that the hours and the work would be rewarded. First, she and Trent developed a new concept in sunglasses that could be used by athletes better than the sunglasses now on the market. Holly and Trent obtained a patent on their invention, and began production and marketing. With the entrepreneurial personality, Holly can be expected to have all of the following traits except: a. an internal locus of control. b. a desire for autonomy. c. patience. d. a strong need to achieve. e. self-confidence.

C. Patience

Which of the following is not a function of management? a. Leading b. Organizing c. Performing d. Controlling e. Planning

C. Performing

Riots, revolutions, civil disorders, and frequent changes in government are all examples of: a. political risk. b. political chaos. c. political instability. d. events that typically occur in low-context cultures. e. none of these.

C. Political instability

According to Weber's ideas on bureaucracy, organizations should be based on: a. family ties. b. personal references. c. rational authority. d. personal loyalty. e. charismatic authority.

C. Rational authority

Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of: a. cross-functional diversification. b. unrelated diversification. c. related diversification. d. product line diversification. e. vertical integration.

C. Related diversification

The administrative model of decision making assures that most managers settle for a __________ rather than a __________ solution. a. top-level; bottom-line b. maximizing; satisficing c. satisficing; maximizing d. minimizing; maximizing e. challenging; simple

C. Satisficing; maximizing

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which underlying principle of the chain of command? a. Division of labor b. Responsibility c. Scalar principle d. Work specialization e. Unity of command

C. Scalar principle

Frederick Taylor's contributions were in the field of: a. the human resources perspective. b. the human relations movement. c. scientific management. d. management science. e. the behavioral sciences approach.

C. Scientific management

In 2012, which of the following countries had the largest percentage of individuals age 18 to 64 that were active in starting or managing a business? a. China b. Ecuador c. Senegal d. Dominican Republic e. Thailand

C. Senegal

Which of the following happens as organizations grow and evolve? a. Positions and departments are deleted. b. Management layers are eliminated to save cost. c. Senior managers must find a way to tie different departments together. d. Top management becomes more autocratic. e. None of these

C. Senior managers must find a way to tie different departments together

Which of the following individuals would most likely prefer lower context communication? a. Jermaine, an African-American male b. Kyung, a Korean female c. Shawn, a white male d. Lisa, a white female e. Ahanu, a Native American male

C. Shawn, a white male

Which of the following is not a technique used to monitor external environments? a. Hiring competitive intelligence professionals b. Contracting with scanning organizations c. Surveys of employee attitudes and satisfaction d. Professional journals e. Government reports

C. Surveys of employee attitudes and satisfaction

Organization development is one specific set of management techniques based in: a. systems thinking. b. the administrative principles approach. c. the behavioral sciences approach. d. scientific management. e. management science.

C. The behavioral sciences approach

A significant contribution of Chester Barnard was the concept of: a. organization development. b. bureaucracy. c. the informal organization. d. scientific management. e. the traditional theory of authority.

C. The informational organization

Walt works for a large company. Recently, his organization began to subcontract out such functions as training, engineering, and computer service. This approach is consistent with a __________ structure. a. functional b. team-based c. virtual network d. service e. divisional

C. Virtual network

Marissa was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as: a. a team. b. a standing committee. c. a permanent team. d. a task force. e. none of these.

D. A task force

The condition under which ambiguity occurs is when: a. objectives are well defined. b. information about outcomes is readily available. c. decisions are already made. d. alternatives are difficult to define. e. all the alternatives are known.

D. Alternatives are difficult to define

Collectivist values are represented in the social framework of which of the following countries? a. Australia b. Canada c. Great Britain d. Brazil e. United States

D. Brazil

Juan Perez is the president of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his __________ skills. a. human b. controlling c. technical d. conceptual e. interpersonal

D. Conceptual

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill? a. Technical b. Organizing c. Delegation d. Conceptual e. Human

D. Conceptual

When AT&T decided to buy MediaOne, a cable company, it was pursuing a(n) __________ strategy. a. business-level b. internal growth c. functional-level d. corporate-level e. multidomestic

D. Corporate-level

With a(n) __________ strategy, the organization aggressively seeks efficient facilities, pursues cost reductions, and uses tight cost controls to produce products more efficiently than competitors. a. export b. differentiation c. diversification d. cost leadership e. focus

D. Cost leadership

Many firms engage in __________ planning to prepare the organization, its managers, and its employees to cope with sudden catastrophic events that could destroy the firm if a crisis-response plan were not in place. a. strategic b. incident c. emergency d. crisis e. contingency

D. Crisis

Scenario - Roger Duke Roger Duke is the manager of the Accounting division at GTC Industries. The group of employees that he oversees has many issues. Morale is low, and there is a lot of infighting within the group. They easily get sidetracked with their work, and Roger must constantly direct and oversee them to make sure they stay on task. Roger has also caught a few of them instant messaging friends on their computers while they should be working. A couple of them have also been caught stealing supplies, and three of his employees have failed drug tests in the past month. Because of this, top management wants Roger to monitor his employees' Internet use, keep an inventory of supplies on a regular basis, and give random drug tests every week.​ All of the following are things that Roger can do to promote a culture in which everyone behaves in an ethical and socially responsible way except: a. display honestly and integrity. b. communicate and enforce ethical standards through behavior. c. be fair in decisions. d. distribute rewards disproportionately. e. show kindness and concern for others.

D. Distribute rewards disproportionately

One of the most extreme examples of __________ was when Volkswagen promoted its cars as being in the forefront of the clean energy trend even while rigging its "clean diesel" engines with software designed to trick emissions tests. a. corporate social responsibility b. whistle-blowing c. sustainability d. greenwashing e. conscious capitalism

D. Greenwashing

The recognition of decision requirement step in the managerial decision-making process often requires managers to: a. develop alternative solutions. b. use the classical model of decision making. c. select undesirable alternatives. d. integrate bits and pieces of information in novel ways. e. focus on generating ideas.

D. Integrate bits and pieces of information in novel ways

The most common reason for becoming an entrepreneur is: a. to fulfill a dream. b. to control one's future. c. to be one's own boss. d. joining the family business. e. the result of being laid off.

D. Joining the family business

Research shows that managers enjoy all of the following except: a. networking. b. innovation. c. leading others. d. managing time pressures. e. none of these.

D. Manage time pressures

If a manager finds several new competitors on the horizon, he or she may need to spend more time in which role? a. Figurehead b. Resource allocator c. Negotiator d. Monitor e. Leader

D. Monitor

Which of the following is not a concern to managers under the justice approach? a. Compensatory justice b. Distributive justice c. Procedural justice d. Obstructive justice e. All of these

D. Obstructive justice

Which of the following refer to specific, measurable results expected from departments, work groups, and individuals? a. Tactical goals b. Operational plans c. Strategic goals d. Operational goals e. Mission statements

D. Operational goals

Which of the following refers to engaging in the international division of labor so that work activities can be done in countries with the cheapest sources of labor and supplies? a. Exporting b. Joint ventures c. Contracting d. Outsourcing e. None of these

D. Outsourcing

Which of the following statements regarding the three strategies for entering business internationally is true? a. Global outsourcing has a higher cost to enter foreign operations than does partnerships. b. Global outsourcing has the lowest level of ownership of foreign operations. c. Exporting has more risk involved than does global outsourcing and partnerships. d. Partnerships have the highest level of ownership of foreign operations. e. Partnerships have the lowest cost to enter foreign operations.

D. Partnerships have the highest level of ownership of foreign operations

The "__________" part of the triple bottom line looks at how socially responsible the organization is in terms of fair labor practices, diversity, supplier relationships, treatment of employees, contributions to the community, and so forth. a. Performance b. Planet c. Profit d. People e. Public

D. People

Which of the following is an activity mentioned in the text that many companies are using to attempt to influence the external environment? a. Protests b. Fundraising c. Coalitions d. Political lobbying e. All of these

D. Political lobbying

Scenario - Swift Stocks Faced with rapidly growing business, Swift Stocks, Inc., a global brokerage company with the largest market share, recently announced that it has established an online stock investment and trading subsidiary, SS.com, where investors can trade stocks at the lowest rates in the industry. The .com subsidiary has less than one percent market share, but it faces a very high business growth rate. In the brokerage industry, the competition is fierce and all players are cutting their online commission rates. According to the BCG matrix, the SS.com subsidiary for Swift Stocks can be classified as a: a. weakness. b. dog. c. star. d. question mark. e. cash cow.

D. Question mark

The question mark has a __________ market share in a __________ industry. a. large; slow-growth b. large; rapidly growing c. small; slow-growth d. small; rapidly growing e. moderate; slow-growth

D. Small; rapidly growing

Unity of command and the scalar principle are both closely related to: a. division of labor. b. the amount of bureaucracy in an organization. c. the matrix structure. d. the chain of command. e. the degree of formalization.

D. The chain of command

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a __________ manager. a. Theory J b. Theory Y c. realistic d. Theory X e. Theory Z

D. Theory X

__________ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete. a. Advocacy b. Certainty c. Risk d. Uncertainty e. Ambiguity

D. Uncertainty

__________ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity. a. Certainty avoidance b. Power distance c. Masculinity d. Uncertainty avoidance e. Assertiveness

D. Uncertainty avoidance

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: a. communicating its values to customers. b. utilizing a hero for the purpose of conveying values. c. utilizing a symbol. d. using a slogan to present its values to customers and employees. using customers to harass the employees.

D. Using a slogan to present its values to customers and employees

Which of the following ethical approaches are companies citing to justify their policing of employees' personal habits on and off the job, such as alcohol and tobacco consumption? a. Individualism b. Justice c. Practical d. Utilitarian e. Moral-rights

D. Utilitarian

A recent poll found that more than _____ percent of people surveyed agreed with the statement that corporate America's moral compass is "pointing in the wrong direction." a. 95 b. 10 c. 50 d. 25 e. 75

E. 75

Entrepreneurs who aspire to start an online or mobile business: a. follow the usual steps required to start a traditional business. b. should be savvy with technology. c. need to be unusually nimble. d. must know when to pivot. e. all of these.

E. All of these

Nonprogrammed decisions are made in response to situations that: a. are unique. b. are largely unstructured. c. have important consequences for the organization. d. are poorly defined. e. all of these.

E. All of these

Organizational structure includes: a. the set of formal tasks assigned to individuals. b. the set of formal tasks assigned to departments. c. the design of systems to ensure effective coordination of employees across departments. d. formal reporting relationships. e. all of these.

E. All of these

Scenario - Javier Gomez Javier is a veteran manager with Pixel International, Inc. (PII). Recently, PII purchased a small business in the printing industry. Javier has been assigned the task of managing this new acquisition and is currently deciding how best to design its structure. Currently, employees are assigned to one of three departments: sales, production, or legal defense. In determining Javier's span of management, he should consider all of the following except: a. whether the work performed by subordinates is stable and routine. b. whether subordinates perform similar tasks. c. whether rules and procedures defining task activities are available. d. whether his personal preference and style favor a large or small span. e. all of these.

E. All of these

Finance managers at Big Bend Inc. made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year. This an example of which management bias? a. Justifying past actions b. Perpetuating the status quo c. Seeing what you want to see d. Being influenced by emotions e. Being influenced by initial impressions

E. Being influenced by initial impressions

After Sunshine Systems merged with RTD Enterprises, company executives noticed that due to increased employee collaboration between the two units, costs were down and revenues increased within both areas. This is an example of which element of competitive advantage? a. Delivering value b. Targeting customers c. Identifying internal strengths and weaknesses d. Exploiting core competencies e. Building synergy

E. Building synergy

Before opening his own business, Kareem was writing a report that details the specifics of his ideas and future business operations. This document is known as a: a. SWOT analysis. b. mission statement. c. competitive analysis. d. business portfolio. e. business plan.

E. Business plan

Which of the following is not a part of an organization's general environment? a. Economic factors b. Sociocultural factors c. Technological factors d. Legal-political factors e. Competitors

E. Competitors

__________ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Employee training b. Competitive intelligence c. A mission statement d. A vision statement e. Corporate culture

E. Corporate culture

The crisis management plan should be a __________ plan that specifies the steps to be taken, and by whom, if a crisis occurs. a. detailed, verbal b. vague, verbal c. vague, written d. long, difficult-to-read e. detailed, written

E. Detailed, written

__________ is the last step in the managerial decision-making process. a. Recognition of decision requirement b. Implementation of chosen alternative c. Development of alternatives d. Selection of desired alternative e. Evaluation and feedback

E. Evaluation and feedback

General Products Inc. is a small clothing designer and manufacturer located in the United States. A vast majority of the company's revenues comes from U.S. sales, although about 10 percent of the company's revenue come from sales to Canada. General Products Inc. can best be described as using which global corporate strategy? a. Domestic b. Multidomestic c. Glocalization d. Globalization e. Export

E. Export

Which of the following is an entry strategy in which the company maintains its production facilities within its home nation and transfers its products for sale in foreign countries? a. Joint venture b. Offshoring c. Outsourcing d. Contracting e. Exporting

E. Exporting

Which of the following countries scored the highest in the 2016 Environmental Performance Index? a. France b. China c. Iraq d. United States e. Finland

E. Finland

Recent research by the GLOBE Project has extended __________ research and offers a broader understanding for today's managers. a. Walton's b. Gilbreth's c. Fayol's d. Weber's e. Hofstede's

E. Hofstede's

A manager's __________ skills are demonstrated in the way he or she relates to other people. a. technical b. controlling c. conceptual d. leading e. human

E. Human

Tracy's Trikes believes that each employee should enjoy the idea of working on something that is new, creative, or personally meaningful. Tracy's Trikes exemplifies which of the categories of small-business owners? a. Hard workers b. Sustainers c. Optimizers d. Jugglers e. Idealists

E. Idealists

Which of the following is the most cited source of new business ideas? a. Copying someone else b. Finding a market niche c. Brainstorming d. A hobby e. In-depth understanding of industry or profession

E. In-depth understanding of industry or profession

According to Mintzberg, when Amanda spends time training a subordinate, she is performing which of the following roles? a. Liaison b. Figurehead c. Monitor d. Spokesperson e. Leader

E. Leader

Relative to a flat organizational structure, a tall structure has a __________ span of management and __________ hierarchical levels. a. wide; more b. wide; fewer c. narrow; fewer d. narrow; wider e. narrow; more

E. Narrow; more

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing __________ resources. a. technological b. financial c. economic d. human e. natural

E. Natural

Maslow's hierarchy of needs started with which of following needs? a. Belongingness b. Self-actualization c. Esteem d. Safety e. Physiological

E. Psychological

Scenario - Vaughn Bately Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His team is highly trained and well respected by experts both inside and outside the company. Recently, one of Vaughn's engineers suggested a new technique for the development and use of an argon laser. There appeared to be rich potential for this technology, but Vaughn wasn't certain that developing this technology was the best use of his limited resources. Vaughn was facing a significant decision. If Vaughn uses the administrative model of decision making, which of these assumptions would he reject? a. Most managers settle for a satisficing rather than maximizing solution. b. Decision goals often are vague, conflicting, and lack consensus among managers. c. Managers' searches for alternatives are limited because of human, information, and resource constraints. d. Managers often are unaware of problems or opportunities that exist in the organization. e. Rational procedures will normally lead to the best solution in a complex organization.

E. Rational procedures will normally lead to the best solution in a complex organization

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as: a. strategic planning. b. corporate structuring. c. reorganization. d. e-engineering. e. re-engineering.

E. Re-engineering

Which of the following roles involves making decisions about how to assign people, time, equipment, money, and other resources to attain desired outcomes? a. Figurehead b. Monitor c. Leader d. Negotiator e. Resource allocator

E. Resource Allocator

The essence of __________ is to choose the first solution alternative that satisfies minimal decision criteria. a. creativity b. bounded rationality c. the classical model of decision making d. decision maximization e. satisficing

E. Satisficing

A project is an example of a: a. procedure. b. rule. c. policy. d. standing plan. e. single-use plan.

E. Single-use plan

The __________ dimension of the general environment consists of demographic characteristics, such as population density. a. internal b. economic c. technological d. legal-political e. sociocultural

E. Sociocultural

With a philosophy of __________, managers weave environmental and social concerns into every strategic decision, so that financial goals are achieved in a way that is socially and environmentally responsible. a. ethics b. conservation c. human concerns d. preservation e. sustainability

E. Sustainability

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of: a. entropy. b. transformation. c. feedback. d. quality. e. synergy.

E. Synergy

At the top of the goal hierarchy is: a. tactical goals. b. strategic goals. c. employee goals. d. operational goals. e. the mission.

E. The mission

Strategy defines __________, whereas organizing defines __________. a. how to do it; why to do it b. how to do it; what to do c. what to do; why to do it d. when to do it; what to do e. what to do; how to do it

E. What to do; how to do it