MGT 305: Module One
What are often the results of effective leadership?
1. Highly motivated workforce 2. Committed workforce
The company's most top-level and important manager is known as the:
CEO
While the chief executive officer (CEO) is the most senior manager, the manager that has been traditionally groomed for that spot is generally known as the:
Chief Operating Officer
A company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a:
Competitive advantage
______ managerial skills include the ability to analyze and diagnose a situation and to distinguish between cause and effect.
Conceptual
Because their responsibilities are based around planning and organizing, the most important set of skills for top managers are:
Conceptual skills
A manager who appreciates opportunities and figures out the best direction for the company's future is using ______ skills. When the manager motivates employees to work hard to achieve that vision, she/he is demonstrating _____ skills.
Conceptual; human
When managers monitor the performance of individuals to see if they are meeting desired standards, the managers are performing the ______ function.
Controling
The outcome of the ______ process is the accurate measurement of performance.
Controlling
When managers are effective at the essential function of ______, they are able to accurately measure performance for the organization, employees, and even themselves.
Controlling
What is a measure of the appropriateness of an organizational goal and the degree to which an organization achieves the goal?
Effectiveness
Organizational performance increases in direct proportion to increases in ______.
Effectiveness and efficiency
_______ is a measure of how well or how productively resources are used to achieve a goal.
Efficiency
True or false: First-line managers closely monitor and supervise self-managed teams to ensure the most efficient allocation of resources.
False
True or false: Outsourcing usually results in overall higher costs for the company.
False
True or false: Planning is important because it always occurs under conditions of certainty.
False
According to Mintzberg's Managerial Roles typology, a top manager who outlines future organizational goals to employees at company meetings, opens new buildings, or states the company's ethical guidelines is acting in the ______ role.
Figurehead
According to Mintzberg's typology of Managerial Roles, the role of a(n) ______ includes outlining future organizational goals to employees at company meetings and presiding at the groundbreaking ceremony of new corporate buildings.
Figurehead
The process of creating new or improved goods or services or finding better ways to produce or provide them is known as:
Innovation
According to Mintzberg's managerial roles, figurehead, leader, and liaison make up the category of ______ roles.
Interpersonal
According to Mintzberg's managerial roles, a manager who provides an example for employees to follow is acting in the _____ role.
Leader
A ______ is someone who is responsible for supervising and making the most of an organization's human and other resources to achieve its goal.
Manager
Which level of management is responsible for finding the best way to organize resources to achieve organizational goals?
Middle
Which management level supervises first-line managers and is responsible for finding the best way to organize human and other resources to achieve organizational goals?
Middle
The measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational ______.
Performance
_______ is an essential task of managers and refers to identifying and selecting the proper goals and courses of action.
Planning
Managers typically engage in:
Planning, organizing, leading, and controlling.
A plan involving a cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve these goals is known as a ______.
Strategy
Organizational ______ refers to the formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals.
Structure
The four building blocks of competitive advantage are:
Superior Efficiency, Innovation, Responsiveness to Customers, and Quality
Managers who have excellent _______ skills have job-specific knowledge and know the techniques and technology needed to perform their jobs.
Technical
How many steps are involved in the managerial task of planning?
Three
Conceptual skills are most important at the ______ level of management.
Top
Success or failure of the company ultimately rest with ______ managers.
Top
Which level of management has cross-departmental responsibility?
Top
Which management level devotes most of their time to planning and organizing the tasks crucial to determining an organization's long-term performance?
Top
A group composed of the CEO, COO, the president, and the heads of the most important departments is known as the:
Top Management Team
A short, succinct, and inspiring statement of what the organization intends to become and the goals it seeks to achieve is known as an organization's
Vision
Empowerment has been found to ______.
affect performance and profitability in a positive manner
Self managed teams:
allow companies to utilize their workforce more efficiently.
Innovation is generally provided ______.
by small groups or teams
The three primary skills managers need to master are ______, _______, and ________ skills.
conceptual, human, technical
A significant man-made crisis facing organizations is:
pollution
Total quality management is a system used by companies to improve the ______.
quality of production of products, services, and processes
The four building blocks of competitive advantage are:
superior efficiency, quality, speed, flexibility, innovation, and responsiveness to customers
What are two positive outcomes of using self-managed teams?
1. Better utilization of the workforce. 2. Accomplishing tasks more quickly and efficiently.
What are the three steps that are involved in planning?
1. Deciding on the goals to be achieved. 2. Deciding which resources will be needed and how to use them 3. Choosing the strategies to use.
What are three ways in which IT helps improve performance in self-managed work teams?
1. IT provides real-time performance information. 2. IT increases the availability of information. 3. IT allows organizations to utilize their workforce better.
Information technology has positive effects on:
1. Improved quality 2. Increased innovation 3. Increased globalization
Even if you are not yet a manager, studying management can help you do which two of the following?
1. Lead coworkers 2. Resolve conflicts with coworkers
What two things must be characteristics of a global organization?
1. Operate in more than one country. 2. Compete in more than one country.
Which of the following are pressures exerted by shareholders on top management?
1. Raise dividends 2. Improve profits 3. Boost stock prices
What are three potential negative outcomes of restructuring?
1. Reduced morale of remaining employees. 2. Increases in the number of customer complaints. 3. Employees complain about being overworked.
Managers who value their diverse employees:
1. Tend to have better performance 2. Invest in developing these employee's capabilities. 3. Invest in developing these employee's skills.
What are three reasons people study management?
1. To increase one's potential to obtain a well-paying job and satisfying career. 2. In order to be able to use scarce resources more effectively and efficiently. 3. Everyone interacts with managers, so it pays to understand what is required of their position.
To perform the four managerial tasks efficiently and effectively, organizations differentiate their managers in which of the following two ways?
1. Type of skill 2. Level in hierarchy
Leadership involves managers:
1. Using their personality to coordinate groups 2. Encouraging all employees to perform at a high level 3. Using their power to coordinate people
_______ refers to evaluating how well an organization is achieving its goals and taking action to maintain or improve performance.
Controlling
A specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a _________.
Core competency
Global ______ management involves planning, organizing, leading, and controlling the resources needed to forestall or, if necessary, respond to any type of disaster.
Crisis
Many companies are utilizing ______ to increase the range of skills employees have to perform different tasks.
Cross-training
Henry Mintzberg identified ten kinds of specific roles, which he grouped into three categories:
Decisional, interpersonal, and informational
A(n) ______ is a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs.
Department
Managers who value their ______ employees succeed best in promoting performance.
Diverse
Companies improve their ______ when they reduce the quantity of resources required to produce goods or services or use those resources in new and creative ways.
Efficiency
When organizations use resources ______ and ______, then both the organization and society benefit.
Efficiently and Effectively
When organizations use resources ______ and ______, then both the organization and society benefit.
Efficiently and effectively
______ refers to the expansion of employees' knowledge, tasks, and decision-making responsibilities.
Empowerment
A(n) ______ manager is responsible for the daily supervision of nonmanagerial employees.
First-Line
Many different countries try to protect their own economic and political interests that tend to increase ______ tensions.
Geopolitical
The responsibilities and tasks of managers have changed substantially in recent years due to changes in:
Global competition and information technology
______ managerial skills are defined specifically by the abilities associated with understanding, altering, leading, and controlling the behavior of other individuals and groups.
Human
What are crises that arise from natural causes?
Hurricanes, tsunamis, earthquakes, famines, and diseases
Companies engage in turnaround management when they face a crisis resulting from ______.
Inefficient and ineffective policies
Restructuring has increased in recent years because ______ has improved efficiency enabling fewer workers to do the same amount of work.
Information Technology
According to Mintzberg's typology of Managerial Roles, a(n) ______ provides an example for employees to follow and motivate employees to work towards organizational goals.
Leader
Which is an essential managerial task that managers perform when they articulate a clear vision and energize members to achieve organizational goals?
Leading
Man-made global crises may compound the effects of ______ crises.
Natural
What are the two main categories of global crises or disasters facing managers?
Natural causes and human causes
Paul's department, along with five others, compose the _____, a collection of people who work together and coordinate their actions to achieve a wide variety of goals.
Organization
______, one of the four tasks of management, is a way of creating structured work relationships that allows organizational members to achieve organizational goals.
Organizing
_______ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity previously done by the parent company.
Outsourcing
Both education and experience enable managers to recognize and develop the personal skills they need to ______.
Put organizational resources to their best use
______ often involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.
Restructuring
______ teams are made up of groups of employees who assume collective responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide.
Self-managed
While responsiveness to customers' needs is important in all organizations, it is particularly important in ______ organizations.
Service
Two elements that can cause companies to win or lose the competitive race are ______ (the ability to get products to market quickly) and ______ (the ability to change).
Speed; flexibility
What are the three levels of managers in most organizations?
Top managers, middle managers, and first-line supervisors
True or false: Information technology is being used to empower employees by expanding the employee's job knowledge and scope of responsibility.
True
The essential managerial task where managers articulate a clear vision and energize and enable organizational members so that they understand the part they play in achieving organizational goals is known as ______.
Leading
Managers who provide an inspirational vision that energizes employees are _____, and when they identify and select proper goals and actions, managers are ______.
Leading, Planning
The essential or universal tasks of management include:
Leading, controlling, organizing, planning
According to Mintzberg's interpersonal managerial roles, a manager who coordinates the work of managers in different departments is acting in the ______ role.
Liaison
According to Mintzberg's managerial roles, a(n) ______ is a manager who establishes alliances between different organizations to share resources.
Liaison
According to Mintzberg's managerial roles, a(n) ______ is a manger who establishes alliances between different organizations to share resources.
Liason
If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is:
Low Efficiency and Low Effectiveness
The ______ a manager's position in the hierarchy, the more time the manager spends ______.
Lower, leading
The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively is known as _______.
Management
