MGT 321 - Chapter 3
Finding common ground in a conversation will help you ______ the issues at hand and may lead to mutually acceptable solutions.
Analyze
Minutes serve as a
record of what was accomplished during a meeting.
During the course of a group writing project, it is important to
remain adaptable and open.
Which of the following statements about virtual teams is true?
It is important for team members to get to know one another.
Which of the following are true about effective meetings?
They help teams organize their efforts. They can help teams work more productively.
Which of the following are true about ineffective meetings?
They may form divisions between team members. They are generally a waste of time.
Mason and his boss, Darius, are having a conversation about how much time Mason should be devoting to a particular client. Darius wants Mason to devote 75% of his time at work to the client, but Mason feels his time would be better spent searching for new clients. Which of the following would be the best way for Mason to express his disagreement? Multiple choice question.
"I feel the company would benefit more if I spent my time searching out new business."
Rory and Kumiko, two managers, are having a conversation about Lindsey, one of Kumiko's employees. Rory saw Lindsey taking home a large number of office supplies and feels that she should be suspended without pay for a week. Kumiko feels that this punishment is too harsh for a first offense. Which of the following is an example of how Kumiko might diplomatically disagree with Rory?
"I understand what you're saying, and I agree that there should be consequences, but I feel a warning is more appropriate."
In general, which of the following should you do when conducting a meeting?
Assign certain participants specific roles, such as facilitator or timer. Indicate if there are certain topics that should be considered confidential.
Which of the following are tips for making virtual meetings more productive?
Begin meetings with a few minutes to socialize. Make sure every member of the team takes part.
Which of the following are guidelines for agendas?
Consider placing the most important items first. Get others involved in the agenda-creation process. Send the agenda out ahead of time.
Which type of meeting is held primarily for attendees to discuss their goals and roles they will play? Multiple choice question.
Coordination Meeting
Which of the following should you do when approaching a difficult conversation?
Engage in a joint process of understanding the problems and creating solutions. Invite others to tell their stories and describe their feelings. Enter into the conversation with a learner mind-set.
Order the four stages that teams progress through to reach high performance, with the first stage at the top and last stage at the bottom.
Forming, Storming, Norming, Performing
In order to reach high performance, teams go through ______ natural stages. Multiple choice question.
Four
Latrice, Jorge, Francesca, and Seamus are on a team tasked with producing a document on educational assessment. Each of them will contribute to the document as they work collaboratively. This is a process known as
Group Writing
Which of the following should be done during the final steps of a group writing project to ensure a consistent voice?
Group members should provide input as a single member polishes the final version.
Which of the following statements about group writing are true?
It can be a challenging process. The emphasis on teams in today's workplace has made it more prevalent.
Which of the following are advantages to using video during virtual team meetings?
It facilitates the interpretation of verbal and nonverbal cues. It can lead to faster decision making. It keeps members more present and focused.
The strategy of periodically rotating virtual team leaders accomplishes which of the following? (Choose all that apply.) Multiple select question.
It helps team members develop leadership skills. It helps enliven the team. It prevents burnout among leaders.
Denise's team has started a group writing project. As the team gathered information and began drafting initial findings and conclusions, it found that its earlier plans and decisions were not accurate. What should the team do?
It should reassess its original plans and make necessary changes.
The primary obstacle to virtual team performance that a team leader can help overcome is the Multiple choice question.
Lack of regular communication
How should you approach an emotionally charged conversation?
Learner Mind-Set
Finding common ground in a conversation leads to ______ between you and the other person.
Less emotional distance
Which of the following are good ways for virtual team members to get to know one another?
Members should socialize in virtual environments. Members should find ways to communicate spontaneously.
Setting up an effective nonroutine meeting begins with Multiple choice question.
Planning
Which of the following is the most important stage of group writing?
Planning
Oksana is a member of a team that has been put in charge of designing new marketing material for her company. Each member of the team has already been assigned a role, and together they have begun working on the project. However, this morning Oksana discovered that the new company logo will need to be redesigned because it is too similar to that of another company. As a result, what kind of meeting would Oksana's team need to schedule? Multiple choice question.
Problem-Solving
Thirty to sixty minutes is the recommended amount of time you should spend preparing for ______ meetings.
Routine
Which of the following is a good way to follow up after a meeting?
Send out the minutes of the meeting
Which of the following statements about collaborative technologies are true? Multiple select question.
Some virtual team members may need training so they do not feel overwhelmed by the technologies. They can help virtual teams communicate and collaborate more efficiently.
Which of the following should you do to effectively carry out your meeting objectives
Tell participants what they need to do before the meeting. Inform participants about the meeting's content. Let participants know how long the meeting will be.
Which of the following should be done during the planning stage of group writing? (Choose every correct answer.)
The group should work together to determine the basic problems and issues. The group should establish definitive purposes and goals. The group should assign roles for researching and writing.
True or false: It is more likely that your meeting objectives will be met if the meeting is well-planned.
True
Which of the following characteristics are the most important for building trust among virtual team members?
being willing to share information being proactively engaged
Massiel and her boss, Marco, are having a difficult conversation about one of her clients, who is refusing to follow through on a contract. Massiel is obviously growing angry. How should Marco respond? Multiple choice question.
by showing empathy and helping her channel the anger appropriately
What are ways in which you can disagree diplomatically?
by using I-statements by validating the other person's views and feelings
Which of the following is a problem often faced by business professionals who are attempting to have a difficult conversation
internal noise
An agenda is designed to
offer structure for a meeting.
Which collaborative technologies have been most commonly used by virtual teams over the past 25 years?
phone calls email teleconferences
Compared to traditional teams, it is generally a greater challenge for virtual teams to
retain trust during the period its members work together.
Which of the following are typical ground rules laid out at the beginning of a meeting?
rules regarding participation rules regarding electronic equipment use
Which of the following is the benefit of one group member polishing the final version of a group writing project? Multiple choice question.
to make sure the project has a consistent voice
