MGT 3330 Exam 1 (Quizzes)

How long do top managers spend on a task before having to switch to another?

9 minutes

Which of the following statements about disabled workers is true ?

Accommodations for disabilities are relatively inexpensive.

When a manager has to act as a disturbance handler, for example by closing factories and laying off employees, she is performing which role?

Decisional

After a year as a manager, you will most likely

Develop people

Among the four areas of social responsibility for a company, the one that is perhaps most likely to result in controversy regarding whether or not the company has appropriately fulfilled it would be:

Ethical responsibility

According to Mintzberg, managers perform three roles: formal roles, informal roles, and technical roles.

False

The four classical functions of management are planning, organizing, training, and budgeting.

False

The responsibilities of managerial jobs are essentially the same regardless of the level of the organization at which they exist.

False

The manager most responsible for entry-level employees is the ________.

First line manager

The management theorist responsible for what have become the four functions of management is:

Henri Rifayol

Readers Digest Association Inc. was on a decline at the beginning of this decade, but it has seen a significant turnaround due to changes in how it markets its products. According to spokesperson Bill Adler, the changes have been made gradually so as not to upset readers, whose average age is 49. Adler was filling a(n) _____ role.

Informational

Puma, the German sporting goods and clothing manufacturer, wants to change how consumers perceive their product. For years, it has succeeded in what it calls the sports lifestyle niche, but now it wants people to think of its clothing as more mainstream. To accomplish this goal, Puma will need to use _____ to determine specific organizational goals and how to achieve them.

Planning

When a person decides never to take an action that is unkind or that harms a sense of community, she is operating under the principle of:

Religious injunction

Milton Friedman is responsible for establishing the _____ model of social responsibility.

Shareholder

According to the stakeholder model of corporate social responsibility, which of the following stakeholder groups would be considered important?

Shareholders employees governments suppliers

The type of conflict normally associated with decreased team performance is:

affective (a-type) conflict

When George Buckley became CEO of Brunswick, a boating and sports-equipment conglomerate, the company was operating like an "industrial-age dinosaur." Buckley asked his 25,000 employees, "Why not become the Toyota of boating?" At that time he did not elaborate on how he expected the company to accomplish this goal. Many employees decided that he must be planning on restructuring and that their jobs were in jeopardy. This is an example of how _____ influences communication.

closure

All of the following are ways that management can communicate a message to their employees except:

company hotlines

Characteristics of effective ________ include being immediate, focused on specific behaviors, and problem oriented.

constructive feedback

During a performance review, a human resources manager notes that an employee is having trouble keeping up with data entry quotas. He suggests that the employee take some typing classes, which the company will pay for. This is an example of:

constructive feedback

Karen Chiles is a 62-year-old woman who was employed by the Hajoca Corporation, a Pennsylvania-based company that wholesales plumbing, heating, and industrial supplies. After thirty-two years of faithful service, Chiles was forced to listen to comments such as "Any women over 50 should be home in a rocking chair." This statement indicates the organization needs to:

create a positive work environment through a diversity program

The relationship between team size and performance appears to be:

curvilinear

When Toyota finally decided to recall the Prius Hybrid models in 2010 for potential brake failure, the company had been receiving complaints about the issue for a while. This is an example of a ______ strategy of social responsiveness.

defensive

Formal assessment that measure employee and management attitudes to diversity and review the company's diversity related policies is:

diversity audits

In its American manufacturing facilities, Toyota pairs an American mid-level manager with a Japanese senior manager, with the hopes that stereotypical beliefs that either has about the other will be eliminated once they get to know each other as people. The correct name for this mentoring program is:

diversity pairing

When George Buckley became CEO of Brunswick, a boating and sports-equipment conglomerate, the company was operating like an "industrial-age dinosaur." Buckley asked his 25,000 employees, "Why not become the Toyota of boating?" Buckley was engaged in_______communication.

downward

Which of the following is not a way employees can be compensated for team participation?

employee of the month award

When the CEO of Toyota says "We apologize for the questionable reliability of our cars," he is engaged in:

encoding

Deep-level diversity is reflected in differences that can be recognized through:

extended interactions

A warehouse employ is injured when a palette of boxes falls on him. The manager investigating the accident blames it on warehouse design. This is an example of fundamental attribution error.

false

According to perception theory, we all have a basic need to understand and explain the causes of other people's behavior.

false

Age, gender, race/ethnicity, and physical and mental disabilities are dimensions of deep-level diversity.

false

An advantage to work teams is that not all members of the team put forth the same effort.

false

Cross-functional teams can be defined as groups of geographically dispersed coworkers who use a communication and information technology to accomplish a task

false

Differences between team members should have been resolved by the storming stage of team development.

false

Diversity programs increase turnover in companies.

false

During a performance review, a manager tells an employee, "Your performance is really bad, and I don't see much hope of you making a positive contribution." This is an example of constructive feedback.

false

Economic and legal responsibilities do not necessarily play a larger part in a company's social responsibility than do ethical and discretionary responsibilities.

false

Efficiency problems in the workplace are rooted primarily in the perceptual process.

false

First-line managers are responsible for managing other managers.

false

In the one-year transition period after being promoted into management, new managers' expectations about the job did not change significantly.

false

Management means getting work done efficiently.

false

Personality is the tendency to respond to situations and events in a predetermined manner.

false

Sabotaging equipment is a type of production deviance.

false

Surface-level diversity dimensions should be treated as more important than other kinds of differences.

false

The first stage of team development is storming.

false

Under the 1991 U.S. Sentencing Commission Guidelines, a company can reduce its culpability score and fine in the event of employee wrongdoing as long as it takes two steps: hires honest people and encourages employees to report violations.

false

When an Italian restaurant realized that customers were taking its checkered cloth napkins home with them, it took corrective action and started using paper napkins and selling cloth napkins at its cash register. In other words, the restaurant used the management function of leading.

false

Workplace deviance is unethical behavior that violates organizational norms dealing with serious interpersonal issues.

false

Workplace diversity and affirmative action are identical.

false

In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. A highly disciplined team rehearsed the rescue 170 times under the most realistic possible conditions, including night live-fire exercises in a complete Son Tay mockup. This highly disciplined team with the goal of freeing POWs most likely:

had high cohesiveness

A company rejects a managerial candidate because he showed little ability to work well in groups or be sensitive to others' needs and viewpoints. These are examples of which management skill?

human skill

Which of the following is not an advantage of using work teams?

improved customer satisfaction. WRONG

Which of the following is an example of one of the Big Five Personality Dimensions?

individualismWRONG

The term __________ includes movements of the body, facial gestures, and eye contact.

kinesics

Among the available paradigms for managing diversity, the ________ paradigm goes beyond a focus on surface-level differences by integrating deep-level diversity into the work of the organization.

learning and effectiveness

Which of the following paradigms used for managing diversity focuses on deep level diversity?

learning and effectiveness paradigm

When researchers ask employees, "What is the most important influence on your ethical behavior at work?", the answers is most often, "_______."

my manager

Coaching and counseling are two kinds of:

one-on-one communication

__________ is the withholding of information about organizational problems.

organizational silence

Tests that measure a job applicant's honesty by measuring psychological traits, such as dependability and conscientiousness, are called:

overt integrity test

The term ________ refers to the pitch, rate, tone, volume, and pattern of speech.

paralanguage

In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. During the _____ stage of team development the raiders would have made their attack on the POW camp.

performing

In the early morning of 21 November 1970, a raiding force of 56 men began one of the most daring American operations of the Vietnam War, a nighttime raid 23 miles west of Hanoi on the Son Tay prisoner of war (POW) camp. A highly disciplined team rehearsed the rescue 170 times under the most realistic possible conditions, including night live-fire exercises in a complete Son Tay mockup. This team would be classified as a(n)______ team.

project

Possible strategies that a company may use to respond to social responsibility problems are:

reactive, defensive, accommodative, and proactive

Which of the following types of team has the highest level of team autonomy?

self-designing teams

Advocacy groups are considered part of a company's:

stakeholders

The __________ stage of team development is characterized by conflict and disagreement.

storming

If you have layoff employees this afternoon, as opposed to next month, you are more likely to make an ethical decision because the ethical intensity related to ________ is strong.

temporal immediacy

Teams are best used during all of the following circumstances except when:

the task can be done by people independently.

The different kinds of managers with different jobs and responsibilities are identified as:

top managers, middle managers, first-line managers, and team leaders

All of the following are diversity principles that will help managers do a better job of managing diversity programs except :

treat group differences as important but not special WRONG

A computer software company pays higher salaries to employees with graduate degrees in computer science. This is an example of skill-based pay.

true

Affirmative action is a policy for actively creating diversity.

true

An employee of a grocery store sees that fellow employees are stealing fruit, leading to dramatic losses, but does not report this to management. This would be an instance of organizational silence.

true

Being a good listener is an important step in being a good one-on-one communicator.

true

By the performing stage of team development, the team has matured into an effective group.

true

Cross-training involves training team members to do all or most of the jobs performed by other team members.

true

Diversity audits and diversity pairing are two types of diversity training.

true

Diversity exists in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

true

Due to perceptual filters, the board of directors of a company may fail to see that declining sales are a direct result of poor leadership.

true

For the properly trained manager, it is difficult know what is and will be perceived as socially responsible corporate behavior.

true

If you do something because everyone else is doing it, you are likely functioning at a conventional level of moral development.

true

Management has an impact on a firm's overall performance.

true

Nonprofits are subject to the U.S. Sentencing Guidelines even though they are not businesses in the same way for-profit firms are.

true

One of the disadvantages of group decision making is weak accountability.

true

One way that managers can promote ethical behavior among employees is to handle information in a confidential and honest fashion.

true

People are more likely to make ethical decisions when the total harm of a particular act would be high and there is agreement that a behavior or action is bad.

true

Procter & Gamble created a temporary work team to develop a new line of carpet cleaning products. This is an example of a project team.

true

T-Mobile set a new goal to improve become an industry leader in sustainability. This is an example of a stretch goal.

true

Team leaders facilitate team activities and dynamics.

true

The Big Five Personality Dimensions include extraversion, emotional stability, agreeableness, conscientiousness, and openness to experience.

true

The focus of discrimination and fairness paradigm for managing diversity is equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the law.

true

The sender, the receiver, and noise are all components of the communication process.

true

The social responsibility of organizations may be described according to either of two models: the shareholder model or the stakeholder model.

true

The two general types of communication media available for use by managers oral communication and written communication.

true

Top managers usually have the strongest conceptual skills.

true

Upward communication allows workers to give feedback to management.

true

Management practices that lead to competitive advantage through people include all of the following except :

use of perks to emphasize status differences between employees

The glass ceiling is an invisible barrier that prevents __________ from advancing to top positions.

women and minorities