MGT 340 ch. 10

Which of the following is not a supertrend affecting the future of business?

Managers are thinking in terms of mass markets—mass communication, mass behavior, and mass values.

A __________ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

The organizational development (OD) process has three steps: ___________, accompanied by feedback.

diagnosis, intervention, and evaluation

Employees resist change for all the following reasons except

faith in change agent's intentions

A product innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

false

Adaptive change is the introduction of a practice that is new to the organization.

false

Core innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers.

false

Innovation happens in a "Eureka!" moment and it can be systematized.

false

OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.

false

Organizational development managers and consultants follow a moving vehicle model.

false

When a company improves the packaging of its product, it is introducing a radically innovative change.

false

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ______ change.

innovative

Which of the following is not a recommended way to manage innovation and change?

prevent failure at all cost

Which of the following is not a current trend in the contemporary world?

spending on health and wellness is decreasing

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent- employee relationship

_____ is the intervention phase of the OD process.

treatment

Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.

true

The systems model of change consists of three parts: inputs, target elements of change, and outputs.

true

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages:

unfreeze, change, and refreeze

In the ______ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing