mgt 345 exam 3

Wendy is running the weekly staff meeting at Janus Services. Brad, a coworker, is unprepared for the meeting and doesn't have the correct information for his department. He is increasingly rude and impatient, annoying the other staff members. Brad is exhibiting a lack of

Temperance

Which of the following is true of virtuous leadership?

Virtuous leaders promote trust.

_______ represents what individuals and organizations aspire to be when they are at their very best.

Virtuousness

______ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.

Waypower

sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums serves her purpose?

Webinars

Strategies to increase positive experiences include all of the following except

accept negative thoughts.

Which of the following is not one of the most frequently experienced positive emotions?

accomplishment

Your top signature strengths are curiosity, love of learning, and social intelligence. Which of the following careers would probably not be a good match for you?

accountant

Maria needs to talk to her coworker, Wayne, about his offensive behavior at the group dinner. To discuss this effectively, which of the following should Maria avoid?

accuse wayne of improper actions

Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) ________ effect.

amplifying

Katie attended a party at her mother 's office. She really didn't want to go and was not in a good mood. Her mother introduced Katie to her new assistant, Matthew. When Matthew said, "Hello,"Katie responded, "Hi, Michael. "Katie is acting in a(n) ________ manner.

attentive

Why should you invest in PsyCap?

because you have the expectation of future returns or benefits

Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.

body language

Erin is getting some funny looks in the office. Every few hours or so she sits up in her desk chair with her feet grounded, closes her eyes and takes a deep breath two times. She is practicing ________

breathing meditation

When positive practices reduce the impact of negative events or stressors, a(n) _____ effect has occurred.

buffering

chap 7

chap 7

chap 9

chap 9

______ is a circular and dynamic process in which people interpret and make sense of the information they exchange.

communication

JM Video Games uses ________ to help design new products. It reviews proposed designs twice a year, and the winner of the design competition is awarded $2,500.

crowdsourcing

_________ are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong.

crucial conversations

Some organizations block employees' access to social media sites. This can:

damage employee morale and loyalty

Raj is listening to his parents, who are unhappy about his grades. He is sitting in the chair, with his legs crossed and arms folded. Raj is communicating _________

defensiveness

_________ occurs when people perceive that they are being attacked or threatened.

defensiveness

Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ______ listener.

detached

Whalin Seafood Co. made a corporate commitment to sustainability, modifying the ways in which they purchase products. Two years ago, Whalin made a corporate commitment to local sourcing and saw their profits increase. This is an example of

doing well and doing good.

Cyrus accepts a position as a part-time clerk at a small hardware store. His manager, Max, wants to confirm Cyrus's hours for the next 10 days. This is a fairly routine and predictable situation, so Max ___________

e-mails a follow-up to Cyrus.

Javiers supervisor asks him to create a PowerPoint presentation for the next staff meeting based on a series of note cards he provided. Javier is experiencing ________ because he is proficient at PowerPoint.

efficacy

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of _______

encoding

_______ is the process of translating thoughts into a code or language that can be understood by others.

encoding

Which of the following is not a component of virtuous leadership?

engagement

There are two competing explanations about the origin of linguistic styles between men and women: ___________

evolutionary psychology and social role theory

If a manager wants to reduce the chances of an employee becoming defensive, he or she should ___________

exhibit empathy.

Younger employees also are more likely to use the Internet and social media to accomplish their tasks. This is an example of the ___________ that represent the key issue when considering communication across generations.

expectations and norms

_ _____ is the richest form of communication.

face to face

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________

feedback

A state of ________ exists when employees are physically, cognitively, and emotionally engaged in an activity or project.

flow

At the weekly staff meeting, Carrie is always criticizing one project manager or another. She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload. Carrie's employees dread and resent these meetings. To move forward, these employees need to learn

forgiveness

A person should ____ in order to develop hope.

generate an important goal that is attainable yet challenging

When a receiver expresses a reaction to the sender's message, he or she is

giving feedback

Susan, a management major, is taking an overload of classes this term. On a team project in one of her classes, one of her teammates sees how busy she is and does the final proofreading of the team project for her. Susan is most likely feeling___________

gratitude

People with high levels of positive psychological capital tend to display ______

high levels of hope, efficacy, resilience, and Optimism

________ is the characteristic of PsyCap that consists of persevering toward goals.

hope

Leaning backward or gesturing with palms facing up communicates _______, a term used to represent availability for communication.

immediacy

Lee and Victor are good friends. Lee's laptop computer has become very slow and is not working correctly, and he goes to Victor and asks for help. Victor downloads some anti-malware software onto Lee's computer, and its performance improves. Victor has provided:

instrumental support.

____________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines.

organizational climate

To manage e-mail effectively, an employee should:

use a spell checker

Abstract ideals that guide a person's thinking and behavior in all situations are called ______.

values

We have the cognitive capacity to process words at a much higher rate than people speak. Which of the following can result from this?

we miss or lose some of what we hear

According to Ben Horowitz, the renowned technology entrepreneur and venture capitalist, ________ and genius are in his mind the two most critical characteristics of successful entrepreneurs.

will power

Hope consists of ____,____

willpower and waypower

John received a poor performance evaluation from his boss. On the weekend, he talks with his neighbor Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a result John develops a plan of action for improving his productivity. Faisal has provided:

informational support.

____ is one advantage of having a face-to-face conversation.

Body language

According to Barbara Fredrickson's theory, positive emotions

Broaden and build upon our existing skills

_______ is refers to the knowledge of effective and appropriate communication

Communication competence

Cue Companys Research & Development team has developed a new malaria treatment, and the company anticipates large profits over the next five years. Cue will supply 15 percent of the drug free of charge to people in poor countries. In addition, the company will sponsor employee volunteer teams to help build medical clinics in identified areas, with no loss of vacation time or pay. What system is Cue Company practicing?

Conscious capitalism

Ghandi stated, "If I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have had it at the beginning." What emotion does this represent?

Efficacy

________ is the characteristic of PsyCap that consists of having confidence.

Efficacy

Which of the following is not an element of POB?

Employees are self-absorbed and anxious

Jennifer recently accepted a position in the sales department of XYZ Corporation. She really wants to make a good impression and has been working hard. During a coffee break, her coworker, Maria tells Jennifer that the sales manager has been very impressed with Jennifers attention to detail. Maria is performing ________ support.

Esteem

Which of the following actions does not foster employee positivity?

Focus only on providing positive feedback

Which of the following is true about balancing positive and negative emotions?

Ideally, we should try to have more positive experiences than negative ones.

Rinaldo is working on a financial analysis of a potential acquisition. It has taken three days of concentrated effort. Jeff stops by to ask for advice. Rinaldo says he cant break his concentration just then. Rinaldo is in the zone

In the Zone

Karla received an outstanding performance review and her manager encouraged her to further her education because she shows initiative and a willingness to do more than what she feels are her abilities. ______________ is the emotion Karla is most likely experiencing.

Inspiration

Steve has been doing his own taxes for years and recently ran into a problem. He has asked his friend Joanne, an accountant, to go through the financial details with him. Steve needs

Instrumental Support

Dylan and Jack are playing a game of chess. Jack wins, and then he touches Dylan on the shoulder and says "good game." What does this communicate? ________

Jack likes Dylan

In regard to differences in how men and women communicate, in general __________

Males are expected to hide their emotions

________ is defined as belonging to and serving something that you believe is bigger than yourself.

Meaningfulness

_______ is widely practiced by employees and in workplaces everywhere. Many companies are now even sponsoring this type of training for their employees

Mindfullness

Which of the following statements about mindfulness is false?

Mindfulness requires less effort than letting our minds wander

________ creates positivity from situation factors.

Organization climate

Which of the following situations does not reflect mindfulness?

Pat is biking to school when someone cuts her off And causes her to fall. She gets up and starts kicking her bike

Mary is happy to work in a company that fosters great relationships. In particular, Mary is impressed with the level of communication on the group and team level as well as throughout the organization. Overall, her company offers a(n)

Positive Climate

______ is one characteristic that describes an organization with positive OB.

Positive deviance

What is true about research on the relationship of virtuous leadership to organizational and individual employee performance?

Recent research in this area has shown a positive relationship between these variables.

Imelda's life is difficult right now. Her husband and she recently decided to divorce and she is now a single parent of two preteenagers. They are good kids, but it is difficult taking care of them and managing her full-time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting_____

Resilience

______ is one characteristic that describes an organization without positive OB.

Single-minded focus on winning

________ is the amount of perceived helpfulness derived from our relationships with others.

Social Support

Xavier is creating a social media policy for OCA & Associates. He plans to: 1.Outline consequences for violations. 2. Align the policy with the organization's culture. 3. Stay away from defining what is considered illegal. 4. Clarify what is confidential. 5. Designate a spokesperson for online policies. Which of these is not an element of an effective social media policy?

Stay away from defining what is considered illegal.

Which of the following is not a criteria for businesses demonstrating doing well and doing good?

Taking a net loss

In the TED five-step protocol for effective presentations, TED stands for ____,_____,______

Technology, education, design

Louis is a member of the marketing team on the Superb Mattress account. Recently, he has emerged as a team leader. His supervisor, Michele, is letting Louis make the final decision as to which campaigns are presented to the client. This provides Louis with

"decision-making discretion."

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

65 to 95%

Michele is concerned with the victims of Hurricane Simon, which has devastated her home state of Florida. She starts a fund to help the victims of this disaster. Michele is displaying compassion Derek manages his team by promoting trust by making sure his words match his actions. If he promises something, he holds true to his word. He is also guided by morals and being honest. As a virtuous leader, what trait is he exhibiting?

integrity

Eileen signed up for a photography class after having seen some spectacular wildlife art pictures done by a local artist. She is most likely experiencing _________

interest

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

it can create many legal, financial and personnel risks.

Karin has to make a presentation on the new social media policy. She wants to make it creative primarily because________

it is more effective if you present your message more as a colorful story with emotion than as a detail-laden report.

Positive nonverbal actions include all of the following except:

kinetics or speaking very slowly

Negative nonverbal communication skills include avoiding eye contact, ___ _____, and speaking too fast.

leaning forward

________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

linguistic style

Which of the following is not an outcome likely to result from positive emotions?

loss of focus

Of the following, _______ is the most frequently experienced emotion.

love

Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing ___________

media richness.

Dr. Riley, a professor in the economics department, finds that if he keeps his door open, people tend to stop in to say hello. This interruption is distracting. So now Dr. Riley keeps his office door open only a crack during his office hours, asking visitors to knock before entering. This small change allows him to grade exams more quickly and accurately. This is an example of his increasing his:

mindfulness

In the Framework of POB,________ is/are a key input to positivity from situation factors.

mindfulness

Reyna is meeting with her supervisor to discuss a project. Someone knocks on the door and walks in, saying, "I have a quick question. "The supervisor keeps looking at Reyna and puts her hand up to stop the person who interrupted them.This behavior reflects _________

mindfulness

Some companies now allow employees to use noise-canceling headphones at work, thinking that it prevents distractions. Other companies disagree, noting that concentration goes down. These companies want to encourage

mindfulness

Chris just finished a calculus test. Afterward, he walked all the way across campus without being aware of anything or anyone he passed. Example of________

mindlessness

When we are in _______ we are not necessarily thinking about anything; we are just doing.

mindlessness

Social media benefits for employers include all the following except _________

minimize cyberloafing

Amanda is preparing for Jeromes annual review. He is a solid employee—with strong analytical, computer and critical thinking skills. Jerome needs to work on his timeliness and communication skills. Amanda only discusses Jeromes shortcomings during the review, making this a(n)_______ experience.

negative

Managers tend to give more ________ feedback than positive feedback to employees.

negative

Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of _________

noise

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, ________ hampers Dana's communication with her client.

noise

Marianne is in her business statistics class, sitting by Darius. Darius is holding his cell phone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of ________

noise

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of ________

noise

Linguistic style includes all of the following except________

nonverbal behavior

Which of the following is a benefit of purposefully building a fun work environment?

optimism

Xavier has a degree in English. He wants to get a job in publishing, but knows he will have to start as an assistant or possibly a part-time employee. Xavier is both realistic and flexible. This is an example of

optimism

Professor Marsden explains to the class that he wants the assigned paper submitted for review at several points in the research process. Lydia notes that she has to submit the paper multiple times. Marcy notes that the paper has to be reviewed before it is final. This reflects the ______ of communication.

perceptual

Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc. Which of the following is a potential benefit for employees?

personal stability

Jonathan is concerned about an important presentation that he will be making next week. He asks Roger to listen to it and give him Feedback. He is in the __ _________ step of the TED protocol for effective presentations.

plan of delivery

Mickey is a successful salesman at AHR Corp. In addition to his normal duties, Mickey has created a best practices manual for new salespeople to help ensure their success. This is an example of_______

positive deviance

The _______ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.

positivity

Kerrys manager asks her to head up a team reviewing office protocols. Kerry is in a great mood, having received a substantial bonus last week. This indicates that _______ experiences lead us to be more responsive to positive information.

postive

Macallan Financial investment makes decisions based on financial research, interviewing managers and employees at companies under consideration, and assessing the _____ by examining annual rankings contained in independent sources such as Fortune and Working Mother. These rankings measure communication, work-life balance, training and development, recognition for hard work and teamwork.

potential for advancement

Organizational ________ is the host of procedures, policies, routines, and rules that organizations use to get things done.

practices

________ is Not one of the components of well-being.

productivity

Larry learned that his coworker Simon had a vacation planned with his family for an upcoming reunion and had used all of his paid annual leave. Since Larry knew he wouldn't be using all of this annual leave, he donated three days to Simon. This is an example of ________ behavior in the organization.

prosocial

Wanda sees a woman struggling with a small child and two bags of groceries. She stops and offers to carry the grocery bags to the woman's car. This is _______ behavior.

prosocial

Research by the Gallup organization on employee strengths shows that employees who reported using their strengths every day at work are 15 percent less likely to

quit

The perceptual model of communication depicts communication as a process in which:

receivers create meanings in their own mind

Armando has a goal of earning a B in his statistics course, but currently his grade is a C-. Therefore, he decides to study more hours for the next test and even get involved in a study group. Armando is experiencing _________

resilience.

Pete and Dana are working on a project together. They disagree on how to present the key concept of equality. Dana complains that Pete is dismissing her "Feminist" position without consideration. Pete claims that Dana considers him a chauvinist. Wyatt, their supervisor, knows that both Pete and Dana are committed employees who support equality. He sits both of them down to work through the issues. This reflects ________ justice.

restorative

What are the three global values that are essential for promoting positive OB?

restorative justice, compassion, and temperance.

During a class lecture, Mike finds himself thinking about an argument he had last night with his girlfriend. Mike is displaying _______

rumination

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ______ (the person wanting to communicate information), and Taylor is the _______ (the person, group, or organization for whom the message is intended).

sender, receiver

Jackson and Samuel both work for XYZ Company, in different departments. They discover a common interest in classic cars, and on weekends often meet up at car shows. They are probably providing ________ to each other.

social companionship

Which of the following is not a form of social support?

spending time discussing your vision

Which of the following is not a benefit of positive emotions?

survival orientation