MGT 350 - Quizzes 6-10
Which one of the following situations best exemplifies what happens during the perception step of innovation?
Robin sees a dead tree that must be cut down; Carl sees firewood for an entire winter.
"You're not the boss of me," a complaint often heard on the playground, is best related to the concept of _________.
authority
To address the need for entrepreneurs to balance their work and personal lives, entrepreneurs should ________.
become good time managers
During the summer, the country club hires college students to tend the grounds and work as servers in the dining hall. The number of students varies year to year, depending on the number of members. These students are considered ___________ workers.
contingent
Organizational design involves ____________.
creating the organization's structure
A key distinguishing characteristic of entrepreneurial activity is ________.
innovation
Julio has been concerned that his entrepreneurial venture has inadequate cash flow, too many employees, poor communication, and unnecessary administrative procedures. These are all red flags indicating that Julio's EV may be in a(n) _______.
organizational downturn
One advantage of division of labor is __________________.
pay can be based on the skills actually used on the tasks performed, allowing for lower labor costs overall
The cell phone industry produces a steady stream of new gadgets with more features, bells, and whistles. To compete successfully in such an environment, a company such as Apple would likely have a(n) ___________ organizational structure.
organic
Jasmin has gathered information and pinpointed the competitive advantage of her entrepreurial venture. After researching the venture's feasibility, she has developed a mission and explored issues of organizational culture. What activity is she engaged in?
planning the venture
The main purpose of ______________ is to __________________.
team building; increase members' trust and openness toward one another
Kontek replaced the manually loaded diecast machines with robotic casting centers, eliminating many of the burn hazards for its employees. This is an example of changing the __________ of an organization.
technology
A noticeable difference between the traditional structures and the team structure is ___________.
the absence of a clear chain of command in a team structure
The Post-It Note was invented by a 3M employee who was trying to create a super strong glue but instead accidentally came up with glue that didn't stick. Which of Drucker's sources of opportunity woiuld this be considered?
the unexpected
Managers can increase the likelihood that change will be accepted if _____________.
they make change appealing
Which one of the following would be considered a command group?
Bob, Rick, and Gary all work in one work center to add gauges to the dashboard of the truck cab as it moves down the production line.
Which of the following statements indicates that training is effective?
A company's shippable production increases following training on work instructions.
Trenton Financial wanted its sales reps to share information and leads with each other to improve team performance but offered individual incentives for the top sales people. Not surprisingly, no one shared any information. What should Trenton Financial have done?
Based rewards on the achievement of team goals rather than individual ones.
Which one of the following best describes the functional structure?
Customer service occupies the first floor, marketing the second, accounting the third, and information technology the fourth.
Which one of the following is important to the success of a team structure?
Employees must be cross-trained and compensated accordingly.
In giving advice to a budding entrepreneur concerning risk, what would you advise?
Entrepreneurship involves calculated risks, but not unnecessary risk.
In which one of the following situations would a divisional structure make the most sense?
HJK Corp, an international conglomerate, markets dissimilar products in many countries.
Merlin is a proof-reader of manuscripts for a large New York City publisher. He receives manuscripts electronically and, using his word processing software at home, makes corrections and comments for the authors. Merlin's manager may be concerned that ________________.
Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done
"People will support what they help create" exemplifies which method of reducing change?
Participation
Newton often talked to his production manager about better ways to accomplish work in his department, but no one ever seemed to listen. Newton never knew what happened to his ideas so eventually, he stopped offering suggestions. Which condition for innovation did Newton's employer forget?
Provide positive feedback
What legislation protects persons with disabilities from discrimination?
The Americans with Disabilities Act (ADA)
Which one of the following is the best example of a network organization?
The local chapter of the American Heart Association employs two full-time people but contracts with creative writers, printers, promoters, and temporary workers for its annual Heart Walk event.
As the entrepreneurial venture grows, all but which of the following are likely to occur?
The entrepreneur's concern to keep the small company atmosphere results in a more structured venture.
As part of the selection process, Dakotah took candidates on a tour of the facility so each could see exactly what the environment was like. They could experience the heat and noise and see the cramped production areas. Why might Dakotah do this?
To reduce job-related stress
Angelina wants to take a structured approach to evaluating her entrepreneurial idea for potential success. What approach would you recommend to her?
a feasibility study
Diego noticed that his firm's workforce no longer approximated the ethnic mix of the community. To increase the diversity of his employee population, Diego should ___________.
actively seek ethnically diverse candidates through ads in ethnic newspapers
Among the contextual factors that contribute to team effectiveness, we find _____________.
adequate resources, trust, and rewards
Hamida, age 64, was laid off from her production position but Mike, age 38, kept his job. They were equal in seniority, which was the basis for determining who was laid off. Hamida could claim __________ discrimination.
age
Jorge is founding an entepreneurial venture in the tech industry. He has carefully summarized his business opportunity and defined how this new technology can be exploited to disrupt the current social media dating apps. Jorge has prepared a(n) _______.
business plan
In the calm waters metaphor, ____________.
change is viewed as a temporary distraction in an otherwise predictable environment
"We require everyone to attend the annual safety training. Those who do not will be subject to disciplinary action up to and including termination." This method of reducing resistance is called __________.
coercion
Suppose Wasserschmidt, a German manufacturing company, faces a downturn in sales and must reduce its workforce. According to German law, it must ______________.
consult with a work council before laying off workers
Maria has instilled the importance of customer service in the employees of her entrepreneurial venture. She has shared the story of how she has been committed to the customer experience and exceeded customer expectations with shipping times. She has made hiring and firing decisions based on employees' commitment to serving the customer. Maria is managing the organizational _____.
culture
Lucien must manage a team with members from China, Italy, Brazil, Jordan, Sweden, and South Korea. One of his larger challenges will be to ________________.
develop cohesiveness among team members
Although global teams offer many benefits, there are also drawbacks. One of the more obvious drawbacks is ____________.
difficulty in communicating
The introduction of railroads by Vanderbilt acted as a(n) ______ for the sailing ship industry.
disruptive innovation
An international team that relies heavily on large amounts of disparate information may be better positioned to capitalize on its ___________ than a team from one country would.
diversity
Troy, a consultant, recommended a complete upheaval of the way work teams and managers are used at DEF Company. Not surprisingly, employees were resistant to these suggestions. This often happens because consultants ____________.
do not have to live with the consequences of their recommendations
Linda's daughter and grandchildren have moved back in with her, creating unwanted tension in her life and causing her work performance to suffer. As her supervisor, you recommend Linda take advantage of the company's _______________.
employee assistance program
In addition to what comes in the pay check, total compensation includes ____________.
employee benefits such as health insurance, paid holidays, sick and vacation time, and retirement programs
As an entrepreneur, Carlos finds it difficult to allow employees to make decisions. Yet he knows that his entrepreneurial venture must be quick and nimble. Flexibility and speed can be provided by ______.
employee empowerment
One disadvantage of the functional structure is/are _______________.
employees in one functional area become unaware of what employees in other functional areas are doing
The intent of the federal employment laws is to ____________.
ensure equal access to employment opportunities
Amora has decided to launch a business with a new product that is expected to quickly disrupt the telecomunications industry. He currently has 25 employees and anticipates exporting to at least two members of the European Union within the first quarter. Amora's business can best be characterized as a(n) __________.
entrepreneurial venture
Before implementing team processes as the standard way of doing business, managers are well advised to ____________.
estimate the cost of using teams vs. having individuals work independently
One problem with the simple structure is ______________.
everything depends on one person
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development.
forming
Larimer Mfg. has placed all the die cast machines in one area, the machining centers into a different area, and the finished goods in a warehouse room. Larimer is using ______________ departmentalization.
functional
Some people appear to work best when a deadline is imminent. For these people, this would be considered __________ stress.
functional
Marvin is generating a report of his employees that shows, in addition to their names, their education level and other special skills, their current position, and their tenure in his company. Marvin is ____________.
generating a human resource inventory
The Environmental Protection Agency is planning to stiffen the requirements for cleaning pollutants from the stacks of coal-fired electricity generating plants, requiring a 30% reduction by 2025. With respect to organizational change, this would represent a change in ____________.
government regulations
It is important that groups carefully select their standards of behavior because ______________.
group members tend to conform to the group norms, so they will fit in
It is important to remember that ___________.
groups need not progress through each stage in order, and some even backslide, particularly if membership changes
When an entrepreneur wants to exit an entrepreneurial venture to capitalize financially on the investment, it is known as _______.
harvesting
An organic organization will _____________.
have few rules
A mechanistic organization will _____________.
have rules, regulations, and formal standards in place
The excitement that Antonio, a big-picture person, felt when he was appointed inventory control manager waned soon after accepting the position. He expected he would be responsible for determining the appropriate quantity-in-stock for each of his firm's items and managing inventory costs. Instead, his job was data entry — all day, every day. His performance suffered because ___________.
he was mismatched for the job
In researching personality characteristics of successful entrepreneurs, Khan identified ______.
high energy levels
As group leader, Julie always sat at the end of the long conference table. She assigned the seat to her right to her favorite group member. The other group members were appalled when a new member took the seat to Julie's right. Their reaction was likely caused by ____________.
incongruency between the status symbol (the seat to Julie's right) and the status of the new member
After observing a current employee performing her work, Nanette recorded the essential tasks in a document that would be used to recruit and select others to perform the same work. Nanette created a ___________.
job description
Stressors can be divided into two categories, _________________.
job related factors and personal factors
In the movie 9 to 5, Maria Delgado worked mornings and her sister, who came in a few minutes before Maria left, worked the same position in the afternoons. This type of flexible work arrangement is known as _____________.
job sharing
In the province of Quebec, Canada, discrimination on the basis of ___________ is prohibited.
language
Affirmative action programs are intended to ______________.
level the playing field by reducing unfair employment practices
Which of the following is not one of the choices for organizing an entrepreneurial venture?
limited liability proprietorship
A successful new-hire orientation ______________.
makes it less likely that the new employee will resign within the first few weeks of employment
In a learning organization, _________________.
managers serve as facilitators who support the teams
Devon is an accountant who is a member of the product development team for the latest version of his firm's consumer gadget. It is most likely that Devon works in a ___________ structure.
matrix
Walmart advertises itself as the low-cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be ____________.
mechanistic
One would expect to find more social loafing in a team with ____________________.
more members from Western cultures
Management wanted to reclassify some of the maintenance people as computer programmers, but the union resisted because computer programmers were not union members. As a consultant to management, you recommend ___________.
negotiation
During the ___________ stage of group development, a cross-functional group adopts a slogan and begins to enjoy each other's company.
norming
All applicants for employment at RST Corp. must pass a typing test, including production workers, custodians, and forklift operators
not valid
Jennifer recently began working in the auditing department of a mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to ___________________.
observe what other people in the office do
A personality trait describing individuals who are more prone to take actions to influence their environment is _______.
proactive personality
Because entrepreneurs are achievers and thrive on working hard, it is important that they _____.
recognize when their stress levels are too high
One of Ibrahim's major human resource management challenges focuses on ensuring that he has access to the right employees with the right skill set to perform the critical IT activities essential to his venture's competitive advantage. Ibrahim's challenge is _____.
recruitment
Oscar, an HR professional with a commercial bank, is on the campus of a local university to speak with this semester's graduates about career opportunities within his bank. Oscar is engaged in __________.
recruitment
If Romeo wants to encourage more innovation among his employees, he should __________.
reward both successes and failures
Maria founded T-shirts for You, sold it, founded a Thai restaurant, sold that, and now has founded an online jewelry company importing silver bracelets from South America. Maria would be considered a(n) ______.
serial entrepreneur
Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of ___________.
social loafing
Rockweld's founder often stresses to his employees that he wants them to be innovative; but he also stresses that he might have to lay off workers if the company doesn't improve its profitability. If he truly wants innovation, he should _____________.
stop talking about laying people off
The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage.
storming
When asked where ideas come from, more than one-third of entrepreneurs say their business ideas come from _______.
sudden insight
Despite deep cuts in the workforce, Angelo was able to keep his job. Still, he felt depressed and insecure, not sure when the next round of cuts would come. He seriously thought about looking for another job. Angelo may be suffering from __________.
survivor sickness
Lance works in a fast-paced, noisy environment without air conditioning. His workspace is cramped, group leaders and other employees are constantly shouting, tools are humming and buzzing. Lance is likely to face stress caused by ____________.
task demands
The two primary factors affecting the entrepreneur's decision of legal ownership are _____.
taxes and legal liability
In northern Indiana, the influx of workers from Spanish-speaking countries has caused employers to seek bilingual candidates for management and human resources positions. This is reflective of a change in _____________.
the composition of the organization's workforce
The demand for future employees is driven by _______________.
the demand for the firm's products and/or services
The major disadvantage of the divisional structure is ______________.
the duplication of functions that increases the organization's costs and reduces efficiency
An accept error occurs when ____________.
the firm hires a candidate who performs poorly on the job
Group cohesiveness contributes to the performance of the organization when _____________.
the goals of the group are aligned with the goals of the individuals
According to Glassdoor.com, the CEO of Walmart earns 804 times the median pay of workers in the same organization, supporting the idea that _____________.
the higher the KSAs and the greater the authority and responsibility, the higher the pay
Innovation is not complete until _____________.
the idea has become a useful product, service, or way of doing things
Max DePree has compared the successful entrepreneur to __________.
the leader of a jazz ensemble
When deciding what source to use to locate viable candidates for open positions, the HR professional should consider ___________.
the local labor market, the type or level of the position, and the size of the organization
Despite his claim that he was experienced on this machine, Austin's production output was low and his scrap rate was high. Austin needs _________.
training to make sure he fully understands how to operate the equipment
Martin's Hardware began doing business with a manual cash register—ancient by today's standards. A few years ago, the owner replaced it with a modern, PC-based system. The assistant manager was uncomfortable with the change. His resistance to change was likely based on ____________.
uncertainty
If Coca-Cola wanted to open a facility on Redagustan, a country with little economic development, it should ___________.
use a more formal and mechanistic structure
In deciding to exit her entrepreneurial venture, Sasha realizes that the most difficult part is _____.
valuing the venture
A job analysis seeks to determine __________________.
what a person must know and be able to do to satisfy the needs of a particular position in a company
Although the budget is strained, PQR Inc. refuses to cut the training budget because ______________.
when employees keep their professional knowledge current, they are more likely to be innovative
Identifying the stage of a group's development is important to managers because ___________.
when problems arise within the group, the manager will know how to help the group work through them
GHI Inc. operates in an industry known for innovation of new products. Customer preferences change frequently. Competitors who cannot produce new products or improvements to existing products do not survive. Turnover is high. GHI has tried many programs to keep talent. It appears the metaphor most fitting for GHI's situation is the ________________ metaphor.
white water rapids
A team composed of members from a collectivist society ________________.
will prefer a collaborative conflict management style
Marietta works in a production department alongside six other workers who do the same type of work. Each works independently but pool their output into the same bin. Marietta is part of a(n) _________.
work group
When ________________, a 360-degree appraisal is better than the traditional approach to performance evaluation.
work is accomplished in self-managed teams
At Vermont Teddy Bear, some employees cut the pieces of fabric, others sew them together, others stuff the bears, and others dress them according to the customers' specifications. Vermont Teddy Bear uses _____________.
work specialization
Work groups differ from work teams in that _______________.
work team members generally have complementary skills
"If no crisis exists, invent one." This advice from an anonymous business consultant, illustrates the principle that to get people to change, ______________.
you first have to get their attention
When taken to the extreme, division of labor can lead to ______________.
boredom, fatigue, and increased absenteeism
For team efforts to work, entrepreneurs must shift from the traditional _____ style to a _____ style.
command-and-control; coach-and-collaboration
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team.
cross-functional
Whereas a job description focuses on the ______________, the job specification focuses on the ________.
job; person
ABC Company would like to gather ideas about redesigning the work flow. In this situation, a ________ group would be the better choice because they are better at ____________.
large; generating ideas
Traditional organizations tend to see compensation from a perspective of ______ rewards, whereas smaller entrepreneurial ventures tend to see compensation from a perspective of ______ rewards.
monetary; total
Dallas would like to make sure she hires the best candidate to fill the accounts receivable clerk position. If she asks a candidate to create an Excel worksheet using data normally found in a typical day's work, she would be using a(n) __________.
performance-simulation test
Five workers from the machining department are brainstorming ideas to reduce waste. Their ideas will be presented to their supervisor who will decide which, if any, to implement. These five workers comprise a ____________ team.
problem-solving
At AI Rubber, the inside sales staff were expected to improve on-time deliveries of the product although the production people did not report to the sales people. In this case, AI Rubber had delegated __________ without __________.
responsibility; authority
It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________.
small; getting the job done
