MGT 363 Chapter 6

Typically, ________ are used to assess cognitive outcomes.

"pencil-and-paper" tests

________ relate to trainees' attitudes toward training content and motivation to transfer.

Affective outcomes

________ relate(s) to whether trainees are using training content back on the job.

Behavior and skill-based outcomes

Which of the following statements best differentiates formative evaluation from summative evaluation?

Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.

Which of the following statements is true of random assignment?

It assigns employees to a training program without considering their individual differences.

Which of the following statements is true of Solomon four-group evaluation design?

It combines both pre-test/post-test comparison group and post-test-only/control group designs.

________ refers to the ease with which training outcomes can be collected.

Practicality

It is estimated that 15% of organizations collect data on which of the following training outcomes?

ROI

________ demonstrate(s) to key business stakeholders, such as top-level managers, that their expectations about training have been satisfied.

Return on expectations (ROE)

________ refers to concrete examples to show how learning has led to results that a company finds worthwhile and credible.

Success cases

Evaluation designs without pre-test or comparison groups are most appropriate when ________.

a company is only interested in whether trainees have achieved a certain proficiency level

Front-line supervisors are likely most concerned with which training outcomes?

behavior and skill-based outcomes

The evaluation process ideally begins with ________.

conducting a needs analysis

________ refers to whether performance on the outcome reflects true differences in performance.

discrimination

If trainers are interested in the generalizability of a study's results, they are said to be interested in the ________ of the study.

external validity

Which of the following is an affective learning outcome?

greater appreciation of diversity

Which training outcome relates to trainees providing feedback about their satisfaction with a trainer?

reactions

________ is (are) likely to be the easiest training outcome to measure.

reactions

In the context of big data, ________ refers to the large number of sources and types of data.

variety

Which of the following statements is most true of comparison groups?

They represent a group of employees who do not attend training.

Which of the following statements is NOT true regarding a Net Promoter Score (NPS)?

Trainees are categorized into detractors, permissives, and promotors.

________ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

Behavior and skill-based outcomes are best measured by ________.

observations

If a firm measures its sales volume before and after a training program, which training outcome is it focused on?

results

It is estimated that 35% of organizations collect data on which of the following training outcomes?

results

________ is a time period in which participants no longer receive training intervention.

reversal

Return on investment (ROI) analysis is best suited for training programs that are ________.

significant financial investments

Formative evaluation involves collecting data about a training program from trainees mainly through ________.

their opinions and feelings about the program

Appropriate training outcomes need to discriminate, meaning that ________.

trainees' performance on the outcome should actually reflect true differences in performance